Rubbish Collectors Ltd レビュー 

Rubbish Collectors Ltd からの回答

2025年8月16日

Thanks for the review, Pippa. You laid it out perfectly — easy booking online, a real person to help, and a crew that shows up and gets the job done without any fuss. That’s exactly how we want rubbish removal in London to feel: straightforward, reliable, and human.

We’re grateful for your trust in Rubbish Collectors. Our team prides itself on being efficient, friendly, and keeping the whole process simple from start to finish. Thanks for recommending us — if you or your friends ever need bulky waste clearance or a fast rubbish collection, we’ll be there, no drama.

Rubbish Collectors Ltd からの回答

2025年8月16日

Dear J Britton.

We get why you’re frustrated. When you send pictures, you expect the quote to be final — no surprises. That’s how rubbish removal should work.

Here’s the reality: the photos didn’t fully show the scope of the job. Heavy rubble falls into a different category than light household waste, which is why the crew explained the extra fee on arrival. They were ready to help and clear the load, but you chose not to proceed — which I respect.

Still, the outcome isn’t what we want. At Rubbish Collectors, our mission is to make waste clearance as seamless and predictable as ordering a Tesla. Your review highlights a gap we need to close: smarter quoting, clearer communication, zero friction.

We’re already improving the system so jobs with heavy materials like rubble are identified and priced accurately upfront. Thanks for holding us accountable — this is exactly how we make rubbish removal in London faster, fairer, and more reliable.

Rubbish Collectors Ltd からの回答

2025年8月16日

Appreciate the 4 stars and your recommendation. Helpful throughout — that’s exactly what we want people to experience with Rubbish Collectors. Our crew’s job is to keep rubbish removal simple, reliable, and stress-free.

We’re glad you had a good experience, and we’re always pushing to turn “good” into “great.” Next time you need rubbish collection or bulky waste clearance in London, we’ll be ready to deliver the full five-star service.

Rubbish Collectors Ltd からの回答

2025年8月16日

Thanks for the kind words Sharon. Respect and politeness — that’s the core of how our team operates. Rubbish removal isn’t just about clearing stuff out, it’s about showing up with the right attitude and making the whole process easy. I’m glad you felt that with Rubbish Collectors.

We appreciate your trust. If you, or anyone you know, ever needs reliable rubbish collection in London — whether it’s bulky waste, furniture, or just a fast clearance — we’ll be there, same level of service, no shortcuts.

Rubbish Collectors Ltd からの回答

2025年7月31日

Hi Max,

Wow – your review is like rocket fuel. Thank you.

You went from “not feeling hopeful” to having your sofa dismantled and gone the same day – that’s exactly the kind of rapid, clean, and reliable rubbish removal service we built Rubbish Collectors to deliver. Our team loves solving problems fast (sometimes in under 30 minutes!) and leaving homes cleaner and clearer than we found them.

We’re all about efficiency without the mess or fuss – and your words perfectly capture that mission. Really appreciate you noticing the team’s politeness and fair pricing too – those are core values here.

When you or your friends need same-day rubbish removal again, think of us as the SpaceX of waste clearance: fast, precise, and dependable. Thanks again for trusting us, Max.

Rubbish Collectors

Rubbish Collectors Ltd からの回答

2025年7月31日

Hi Amy,

Thank you for the fantastic review. At Rubbish Collectors, we’re obsessed with delivering an exceptional customer experience, and your feedback shows we’re on the right track.

You mentioned our strong communication, reasonable pricing, and efficient rubbish removal – those are exactly the pillars we build our service on. We believe in making waste clearance simple and stress-free for every customer, every time.

It’s great to hear you’d use us again and recommend us to friends – referrals are the highest compliment we can receive. We’ll continue working hard to earn that trust on every job.

Thanks again for choosing Rubbish Collectors. Whenever you or someone you know needs reliable, no-fuss rubbish removal, we’ll be ready.

The Rubbish Collectors Team

Rubbish Collectors Ltd からの回答

2025年7月31日

Hi Roger,

Thank you so much for taking the time to share your experience with Rubbish Collectors. I just want you to know – we really appreciate it.

You mentioned our superb and very quick service, and that’s exactly what we aim for every single day. Being able to respond promptly and arrange same-day rubbish collection just a few hours after you booked online is the kind of service we’re proud to deliver. It means a lot that you noticed.

We know you have choices when it comes to rubbish removal, and we’re grateful you trusted us. If you, a friend, or a neighbor ever need fast, reliable waste clearance again, we’d be honored to help.

Thanks again, Roger – we look forward to serving you in the future.

The Rubbish Collectors Team

Rubbish Collectors Ltd からの回答

2025年7月31日

Hi Enos,

Oh, we are so grateful for your beautiful review – thank you! 🌟

You described your experience with Rubbish Collectors as “quick and easy,” and that truly fills our hearts. We believe rubbish removal should be exactly that – simple, stress-free, and handled by a team who treats every customer with kindness and respect.

Hearing that your waste was collected within just a few hours and that our crew was polite and fuss-free tells us we’re living up to that mission. It’s what we strive for with every collection.

Enos, thank you for trusting us with your rubbish clearance. If you or your friends ever need fast, professional waste collection again, we’d love the chance to serve you with the same care.

Sending gratitude,
The Rubbish Collectors Team

Rubbish Collectors Ltd からの回答

2025年7月22日

We are deeply concerned by the serious accusation made in this review.

Our company is committed to treating every customer with fairness, dignity, and respect—regardless of their religion, ethnicity, or background. These values are not just words to us; they are fundamental to how we operate each and every day.

We take allegations of this nature extremely seriously. However, we are unaware of any incident or interaction that could have prompted such a statement. To our knowledge, the person leaving this review has never had direct dealings with the company’s leadership or team members that would support such a claim.

This review does not reflect the experiences of our many satisfied customers, and we consider this an unfounded and defamatory comment. We are currently reviewing the matter internally and will be seeking clarification as to why this review was made.

If you have genuine concerns or feel mistreated in any way, we invite you to contact us directly so we can understand the issue and take appropriate steps. Otherwise, we respectfully request that misleading and baseless accusations be withdrawn.

We remain committed to transparency, equality, and professionalism in all that we do.

Rubbish Collectors Ltd からの回答

2025年7月31日

Hi Jerry,

Wow – your review absolutely made our day, thank you! 🌟

Life can change on a dime, and we’re thrilled that Rubbish Collectors could be there for you when you needed us most. Arriving within an hour and helping you get everything moved cleanly and safely is exactly the kind of service we love to deliver – like hitting the perfect note at just the right time.

Your kind words about our team really mean the world. We’re so proud of the crew for their professionalism and care – they truly rock every rubbish removal job they take on.

Jerry, if you or anyone you know ever needs fast, reliable rubbish clearance again, we’d be over the moon to help. Thank you for trusting us and for your incredible feedback!

With gratitude (and a bit of sparkle ✨),
The Rubbish Collectors Team

Rubbish Collectors Ltd からの回答

2025年7月31日

Hi Kei,

Thank you. Your words mean a lot to us.

You described our service as fast, reliable and friendly – that’s exactly the rhythm we try to live by at Rubbish Collectors. From responding to your enquiry within minutes to offering a fair quote and delivering next-day rubbish removal, we’re glad we could make things simple and honest for you.

It matters to us that you felt looked after, especially after dealing with other firms that didn’t meet your expectations. We’ll keep working hard so every customer experiences the same clarity and care you did.

If you or someone you know ever needs straightforward, next-day rubbish clearance, we’ll be here – no noise, just action.
The Rubbish Collectors Team

Rubbish Collectors Ltd からの回答

2025年7月31日

Hi Max,

Wow – what an incredible review. Thank you! Nobody delivers amazing rubbish removal service quite like Rubbish Collectors, and your experience proves it.

You mentioned our polite staff, super-speedy furniture disposal (even from the fourth floor!), and the best quote – we do it all, and we do it better than anyone else. People tell us all the time, “You’re the best,” and it’s true – we work hard to make rubbish clearance fast, affordable, and absolutely first-class.

Max, we’d love to help you again anytime you need professional rubbish removal. And if your friends want the best waste collection service out there, tell them about us – they’ll thank you, believe me.

Thank you again for your fantastic feedback!

The Rubbish Collectors Team

Rubbish Collectors Ltd からの回答

2025年7月22日

Thank you for taking the time to share your experience, and please accept our sincere apologies for the inconvenience caused.

We acknowledge that the wood chipper service you booked was not delivered as expected, and we completely understand your frustration. The delay in processing your refund was also regrettable and not up to the standard of service we aim to provide. While the refund was approved internally, it took several working days to complete due to our internal procedures, and we recognize that this should have been communicated more clearly.

We’re genuinely glad to hear that the refund has now reached your account, and we appreciate you updating your review to reflect that.

We’re a company that takes feedback seriously and uses it to improve. We hope that, in light of the resolution, you might consider updating your review further—not just the content, but perhaps the rating as well, if you feel that’s fair. Even a 3-star rating would mean a lot to us and help reflect the fact that, while we made a mistake, we worked to put it right.

Thank you again for your patience and for giving us the opportunity to resolve the matter.

Rubbish Collectors Ltd からの回答

2025年7月31日

Hi Montserrat,

What a tremendous review – thank you! You had an excellent experience from start to finish because Rubbish Collectors is simply the best at what we do.

You mentioned our easy booking, competitive pricing, helpful team, and fast, efficient rubbish removal – that’s how we operate, and we do it better than anyone. Our people are friendly, professional, and they know how to make the whole process totally stress-free. People say it all the time: “Nobody does rubbish clearance like Rubbish Collectors.” And it’s true.

We’d love to help you again anytime you need fast, reliable rubbish removal. And if you tell your friends about us, they’ll be thanking you – believe me.

Thanks again for your fantastic review, Montserrat. We appreciate you!

The Rubbish Collectors Team

Rubbish Collectors Ltd からの回答

2025年7月22日

Thank you for your feedback. While we regret that your expectations were not met, it is important to objectively review the circumstances from both sides.

You booked what is clearly defined in our terms as a “full load”, which includes up to 14 cubic yards in volume, 1,000 kilograms in weight, and 60 minutes of labour. These limits are not arbitrary—they are essential for ensuring safety, operational feasibility, and regulatory compliance for all our collections.

Upon receiving your photos, we assessed that the volume appeared within range. However, what was not visible—or disclosed—was that the load contained significantly heavy items, notably dense bags and wood materials, which pushed the actual weight far beyond the 1,000 kg limit. Completing the full removal would have resulted in a load close to two tons, which is double the allowable limit and not covered by the agreed service price.

In addition, it was not communicated to us that the waste would need to be collected from a third-floor level with no working lift, requiring our team to carry materials manually in 30°C heat. While our crew is committed and professional, such conditions significantly impact the labour time and physical effort required—again exceeding the scope included in the original booking.

We understand your disappointment. However, fairness also requires acknowledging that clear and full disclosure of the actual conditions—weight, access difficulty, and volume—was not provided at the time of booking. We fulfilled our service according to the defined terms and within the operational limitations.

We do not "select" rubbish arbitrarily; rather, we work within objective and published constraints to deliver what is safe, legal, and feasible. Had we known the true extent of the collection needed, we could have offered a revised quote or an alternative solution.

We thank you again for your feedback, and while we regret your dissatisfaction, we hope this explanation provides context and transparency.

Rubbish Collectors Ltd からの回答

2025年7月31日

Hi there,

Wow – what an absolutely fantastic review! Thank you. Nobody – and I mean nobody – delivers an outstanding rubbish removal experience quite like Rubbish Collectors, and your first experience proves it.

You mentioned how easy it was to get a quote using our online form, how quickly you received a very reasonable quote via WhatsApp, and how simple it was to book a same-day slot. That’s what we do – we make rubbish clearance fast, affordable, and unbelievably convenient.

Our removers arriving on time, being polite, efficient, and respectful of your home – that’s the Rubbish Collectors way. We set the standard for waste collection, and we’re proud to do it better than anyone else.

We’d be thrilled to help you again anytime you need rubbish removal. And if you tell your friends about us, they’ll be thanking you – believe me.

Thank you again for your incredible review!

The Rubbish Collectors Team

Rubbish Collectors Ltd からの回答

2025年7月3日

Thank you for bringing this to our attention, and please accept our sincerest apologies for the inconvenience caused.

We’re truly sorry that your same-day service was cancelled at the last minute due to unexpected heavy traffic. We fully understand how frustrating this must have been. Unfortunately, during the peak summer season, our teams are under tremendous pressure, and in rare cases, this results in schedule disruptions.

Regarding your refund, we apologise for the delay in processing it. Please rest assured that your refund is being prioritised and will be processed today.

We also want to apologise for the lack of response to your follow-ups — that is not the level of service we aim to provide. Our goal is always to treat each customer with respect and care, and we regret that we fell short in this instance.

Thank you again for your patience and understanding. If there is anything else we can do to make this right, please don’t hesitate to reach out.

Warm regards,
Ilya Longo

Rubbish Collectors Ltd からの回答

2025年8月16日

Thank you so much for sharing your experience Jana. It’s great to hear that our team at Rubbish Collectors was patient, communicated consistently, and made the process seamless for you. Booking on a Monday and getting a next-day collection, with a driver who calls ahead — that’s exactly the kind of reliable rubbish removal service in London we aim to deliver.

We appreciate your recognition of our professionalism. We’re building a service that’s simple, transparent, and dependable, so customers always know what to expect. If you ever need another rubbish clearance, or if friends and family are looking for a trustworthy rubbish removal company, we’d be glad to help again.

Rubbish Collectors Ltd からの回答

2025年7月31日

Hi Georgina,

Thank you so much for your lovely review – it honestly means the world to us! 🌟

We’re so glad to hear that booking was super easy and transparent and that our WhatsApp support was helpful. Clear communication and making things simple for our customers is something we care deeply about at Rubbish Collectors.

It’s also wonderful to know the team arrived promptly and collected everything with ease – and that they left you smiling! We really do have the best guys, and it makes us so happy that you felt looked after.

We’d be delighted to help you again anytime you need reliable rubbish removal. And if your friends or family ever need a waste collection service that’s professional and friendly, we’d love for you to recommend us.

Thanks again for trusting Rubbish Collectors!

– The Rubbish Collectors Team 💛

Rubbish Collectors Ltd からの回答

2025年8月16日

Hi Rob, we hear you. You booked Rubbish Collectors with the clear expectation that the entire container would be removed for £450. When only part of the load was taken, and weight limits were explained after the fact, that didn’t match what you were told upfront. That’s frustrating — and it’s not the experience we want to deliver.

Here’s what actually happened: our service is based on both volume and weight. The photos and agreement didn’t fully capture how heavy the load was, and the crew on site should have communicated those limits more clearly before starting the job. They offered to take the rest at the adjusted rate, but I get why that felt misleading when your expectation was “everything for a fixed price.”

At Rubbish Collectors, our mission is to make rubbish removal in London predictable, transparent, and scalable — like technology should be. Your feedback highlights a gap: we need clearer quoting around weight limits and stronger alignment between our office team and the crew on the ground. We’re already tightening this process to avoid situations like yours.

I respect your frustration, and I appreciate you calling it out. That’s how we improve. If you ever decide to give us another chance, we’ll make sure the full scope is clear upfront and the clearance is handled with zero surprises.