Rubbish Collectors Ltd レビュー 

Rubbish Collectors Ltd からの回答

2025年11月3日

Hi Nicholas,

I’m genuinely sorry to hear about your experience — this is not the level of rubbish removal service we ever aim to deliver at Rubbish Collectors. Your time matters, and waiting at home without clear updates is understandably frustrating.

We appreciate your feedback — it helps us engineer better service for every customer. Our accounts team is processing your refund.

— The Rubbish Collectors Team

Rubbish Collectors Ltd からの回答

2025年11月3日

Hi Jasraj,

We’re genuinely sorry to read your experience — that’s not the kind of rubbish removal service we aim to deliver at Rubbish Collectors. Professionalism and respect are non-negotiable for us, and it’s disappointing to hear that you felt otherwise.

From our side, we’ve reviewed the booking details and photos sent prior to the collection. It appears the scope of waste on-site was larger than initially shown, including several items that require special handling — such as the third fridge, compressor, and tube lights. These fall under regulated waste categories with disposal fees that are set by environmental authorities, not by our crew. The team explained the extra costs before proceeding, as required by law, but we understand how this could feel unexpected and frustrating in the moment.

We also acknowledge that communication could have been handled much better. Even when clarifying pricing or logistics, courtesy and transparency come first — that’s on us. We’ve already addressed this internally with the crew and added an additional layer of quality control for all future jobs.

Thanks for the feedback — we treat every complaint as an engineering problem: one to fix, learn from, and never repeat.

— The Rubbish Collectors Team

Rubbish Collectors Ltd からの回答

2025年11月3日

Hey Sebastian,

Thanks a ton for your amazing review — really appreciate you taking the time to share it 🙏

It’s great to hear that you found our communication smooth and service efficient. At Rubbish Collectors, we’re all about keeping things simple, transparent, and fast — from the first WhatsApp message to the moment our driver clears your rubbish.

I’ll make sure the team sees your feedback — they’ll love hearing that their punctuality and speed made a difference.

We’d be happy to help again whenever you need a reliable rubbish removal service in London. And if any of your friends or neighbours are ever looking to get rid of bulky waste easily, send them our way — we’ll take good care of them.

Thanks again for choosing Rubbish Collectors!

– The Rubbish Collectors Team 🚛💨

Rubbish Collectors Ltd からの回答

2025年11月3日

Hey Scott,

Thanks so much for sharing your experience — really appreciate it 🙌

We’re thrilled to hear that you found our customer service fantastic and our team so quick to respond. Getting rubbish cleared within just 2 hours is exactly the kind of fast, hassle-free experience we aim for at Rubbish Collectors.

Your feedback keeps us motivated to keep delivering reliable, same-day rubbish removal in London with a smile.

If you ever need us again — or know someone who wants their waste gone fast — we’ll be ready to help.

Thanks again for choosing Rubbish Collectors! 🚛♻️

– The Rubbish Collectors Team

Rubbish Collectors Ltd からの回答

2025年11月3日

Hey Guro,

Thanks a lot for your great review — we really appreciate it! 🙏

So glad to hear how easy it was for you to book your collection and get everything cleared within just 2 hours while you were out. That’s exactly what we aim for at Rubbish Collectors — quick, convenient, and reliable rubbish removal in London that fits seamlessly into your day.

Our team will love hearing your feedback — it’s proof that small details like easy booking and flexible timing really make a difference.

Thanks again for choosing Rubbish Collectors, and we’ll be here anytime you need another fast, no-fuss collection! 🚛💨

– The Rubbish Collectors Team

Rubbish Collectors Ltd からの回答

2025年10月3日

Dear Bola,

Thank you very much for taking the time to share your thoughts about the process. I just wanted to reassure you that our crew did not act in the way you described.

On the second day in question, the team was already on their way to your property when you decided to leave. We have vehicle trackers in place and can provide the planned schedule to demonstrate this.

On the first day in question, the crew’s task was to collect the items, load them, and transport them to the nearest recycling station. I can also share the recycling receipt with you as proof that everything was disposed of promptly and responsibly.

From my understanding, you were present while the crew was working, so I am unsure why such statements have been made. It also seems that some of your impressions may have come from information suggested by another company. I would encourage you to rely on your direct experience with our service rather than third-party opinions.

Regarding the review you mentioned, I want to respectfully point out that it does not reflect the facts of the service provided. While you are, of course, entitled to express your feelings, any public review must be accurate. Otherwise, it risks being considered defamatory, as there are no grounds to support the claims made.

We value transparency and fairness, and I would be happy to go over the details with you further if that helps clear things up.

Thank you.

Rubbish Collectors Ltd からの回答

2025年11月3日

Hey Vibha,

Now that’s the kind of feedback that fires us up! 💪

You called at 11, our crew rolled in by 5, and — boom — broken furniture gone in 20 minutes flat. That’s the Rubbish Collectors way: fast response, hard work, and no messing around.

I’m proud of the team for getting it done like clockwork — they don’t just remove rubbish; they restore order to your space.

Appreciate you taking the time to share this. Next time you’ve got clutter standing in your way, you know who to call — we’ll charge in and clear it out before the kettle’s boiled. ⚡

– The Rubbish Collectors Crew 🚛🔥

Rubbish Collectors Ltd からの回答

2025年11月3日

Hey Tyffany,

Well, let me just say — that’s the kind of message that makes our day. 😊

I’m so glad to hear our gentlemen showed up polite, prepared, and efficient — that’s the standard we hold ourselves to at Rubbish Collectors. When a job needs doing, we believe in doing it right and fast, with a smile and a handshake.

Your plan to recommend us and use our rubbish removal service again truly means a lot. Word of mouth from folks like you is what keeps our little engine running strong.

Thank you for your kind words and trust — and remember, whenever you need a hand clearing the clutter, we’ll be right there, ready to help.

– The Rubbish Collectors Team 🚛♻️

Rubbish Collectors Ltd からの回答

2025年11月3日

Ah, Mr. Gordon…

Your review reads like a tale of expectation and disappointment — one we never wish to author, but alas, here we are. I can assure you, there was no “shadiness” at play — only the familiar chaos that sometimes accompanies waste collection logistics in the heart of London.

From our review of your booking, the photos submitted suggested roughly six cubic yards of waste, and yes — you even secured our same-day booking discount (a fine choice, I might add). However, upon arrival, our crew found more than double the quoted volume, including the additional piece of furniture.

Now, here’s the rub — we can’t lawfully or safely collect more than the volume paid for without adjusting the fee. But the crew, ever the professionals, did what they could within the paid limit and took much more volume, completing part of the job to the best of their ability.

I understand your frustration. Truly. Your mother waited, plans shifted, and communications faltered — that’s on us, and it’s not the precision we strive for. But I assure you, Rubbish Collectors doesn’t trade in deception; we trade in transparency, efficiency, and respect for the work we do and the customers we serve.

We’ve taken your feedback seriously — clearer updates, better scheduling, and pre-collection confirmations are now part of our refined process.

Thank you, Mr. Gordon, for reminding us that excellence is not a single act — it’s a habit we must keep perfecting.

Warm regards,
The Rubbish Collectors Team

Rubbish Collectors Ltd からの回答

2025年9月23日

Hi Claire— We are genuinely sorry this was your experience.

You’re right: we didn’t make it on the day, and that’s on us. Heavy traffic plus recycling-site cut-off is an explanation, not an excuse. We aim for precise ETAs and same-day rubbish removal; we missed the mark here.

On pricing: our photo quotes work well for most collections, but garden waste with heavy stones is tricky. The images you sent didn’t fully show the weight/volume on site. When the crew arrived the next day, the actual load was significantly larger, which moved it into a higher bracket. They offered to complete the full collection for the adjusted fee; we understand you chose not to proceed. Fair call—if the numbers don’t work for you, they don’t work.

We don’t like surprises either.

Thanks for the candid feedback. We’ll use it to build a better, more predictable service.

Rubbish Collectors

Rubbish Collectors Ltd からの回答

2025年11月3日

Hey Sharron,

Thank you so much for your thoughtful review — really appreciate you sharing this 🙏

It means a lot to hear that our team not only showed up on time and efficient, but also acted with honesty and integrity. That’s something we take great pride in at Rubbish Collectors — doing the job right, and doing it with respect and transparency.

We’re so glad we could help you out on short notice and make the whole rubbish removal process smooth and stress-free.

Your kind words remind us why we do what we do — to make life a little easier (and cleaner!) for people like you.

Thanks again for trusting Rubbish Collectors, and we’ll be here anytime you need a reliable, honest rubbish removal service in London.

– The Rubbish Collectors Team 🚛♻️

Rubbish Collectors Ltd からの回答

2025年11月3日

Hey Linda,

Thanks so much for taking the time to share your experience — we really appreciate it 🙏

We’re delighted to hear that our team did a fantastic job dismantling your large sofa, keeping things efficient, quick, and fuss-free. That’s exactly how we like to get things done at Rubbish Collectors — with skill, care, and a can-do attitude.

I’m also glad our team was helpful and responsive once contact was established, and we appreciate your patience while we sorted out the email issue — feedback like yours helps us keep improving our communication.

It means a lot that you’d recommend Rubbish Collectors. We’ll be here anytime you need another reliable rubbish removal or furniture disposal service in London — just a call or message away.

Thanks again, Linda!

– The Rubbish Collectors Team 🚛♻️

Rubbish Collectors Ltd からの回答

2025年11月3日

Hey Debbie,

That’s an awesome review — thank you so much for sharing it 🙏

What you described is exactly the kind of teamwork we aim for at Rubbish Collectors — clear communication, professional service, and precision execution. From the first call to the final lift, every part of the process matters — like a well-directed scene coming together perfectly. 🎬

I’m thrilled our crew handled your wardrobes and old bed quickly and professionally — they take pride in turning what could be chaos into a clean, clutter-free space.

Really appreciate your recommendation, Debbie. Next time you need another collection, we’ll be ready to roll the cameras and deliver another blockbuster performance in rubbish removal. 🚛💥

– The Rubbish Collectors Team

Rubbish Collectors Ltd からの回答

2025年11月3日

Hey Brett,

Thank you so much for sharing your kind words — that truly means a lot 🌟

I’m so glad to hear that our team kept you updated every step of the way, stayed efficient, and did a great job. That’s exactly what we strive for at Rubbish Collectors — service that’s not only reliable but also caring and respectful of your time and space.

Every piece of feedback like yours reminds us why we do what we do — to help people feel lighter, freer, and clutter-free.

Thank you for choosing Rubbish Collectors, Brett. We’ll be right here whenever you need another smooth, professional rubbish removal experience.

– The Rubbish Collectors Team 🚛✨

Rubbish Collectors Ltd からの回答

2025年11月3日

Hey Peter,

Thank you so much for your beautiful feedback — it truly fills me with gratitude 🌟

I’m so glad to hear that you experienced clear communication from start to finish and that our friendly, careful team made the collection smooth and stress-free. Moving two large heavy sofas out of a small home is no small feat, and I’m thrilled to know they handled it with care and professionalism.

At Rubbish Collectors, we believe great service starts with kindness, communication, and respect — and it sounds like that shone through in your experience.

Thank you for trusting us to take care of your home and your time, Peter. Whenever you need another dependable rubbish removal service in London, we’ll be here to make it just as seamless.

With appreciation,
The Rubbish Collectors Team 🚛✨

Rubbish Collectors Ltd からの回答

2025年11月3日

Ah, Vida…

We regret that your experience with Rubbish Collectors London felt like something out of a bad thriller — delays, confusion, and, as you put it, “a total scam.” That’s not our story, nor the one we ever intend to write.

From our review, the photos provided showed roughly one cubic yard of waste — and you even went above and prepaid for two, which was thoughtful and appreciated. However, upon arrival, our waste collection team discovered a scene quite different from the photos — an actual volume closer to six or more cubic yards. Believe me, no one enjoys that kind of surprise. It complicates the operation, the logistics, and, inevitably, the perception of fairness.

Our crew offered to complete the full clearance at the adjusted rate, in line with industry standards and environmental regulations. You chose not to proceed — and that’s perfectly your right. Still, your feedback is invaluable, and we’ve already reinforced better pre-collection verification procedures to prevent similar misunderstandings.

We appreciate you taking the time to share your experience — it keeps us sharp, transparent, and relentlessly focused on delivering a better rubbish removal service for every customer.

Warm regards,
The Rubbish Collectors Team

Rubbish Collectors Ltd からの回答

2025年11月3日

Hey Monika,

Thank you for sharing such a heartfelt message — I truly feel your words 💛

It means so much to know that our team at Rubbish Collectors could help make a difficult moment a little lighter for you. Saying goodbye to a loved one’s belongings is never easy, and I’m deeply touched that you trusted us to handle it with care, respect, and compassion.

I’m glad our communication was clear, our timing reliable, and that the process unfolded without any drama — just quiet, steady support when you needed it most. That’s what we believe service should be about: helping people not just with things, but with moments.

Thank you again for letting us be part of this chapter. Wishing you peace and comfort moving forward. 🌿

With warmth and gratitude,
The Rubbish Collectors Team 🚛💛

Rubbish Collectors Ltd からの回答

2025年11月3日

Hey MJ,

Thank you so much for your thoughtful and uplifting review — it truly means a lot 💛

I’m so happy to hear that our team delivered excellent service from start to finish — arriving on time, communicating clearly, and handling your large two-seater sofa with such care and professionalism. It takes real heart and teamwork to move something heavy and awkward without a scratch, and I’m proud they brought that same positive spirit and attention to detail that defines Rubbish Collectors.

Your kind words remind us that great service isn’t just about clearing space — it’s about showing respect, empathy, and integrity in every home we enter.

Thank you for your trust and for recommending us, MJ. We’ll be here whenever you or anyone you know needs another reliable, hassle-free rubbish removal experience in London.

With gratitude and warmth,
The Rubbish Collectors Team 🚛✨

Rubbish Collectors Ltd からの回答

2025年8月16日 に更新

Timothy, thanks for trusting Rubbish Collectors. What you described — six flights, a monster sofa, a recliner — that’s no easy day’s work. But our team shows up the same way every time: friendly, professional, and ready to get the job done fast. I’m glad they handled it without a single complaint, even under the summer heat. That’s the standard we aim for — rubbish removal made easy, no matter how tough the job looks.

We appreciate your kind words and your recommendation. If you, your friends, or anyone else ever needs reliable bulky waste clearance in London, we’ll be there.