Sat Nav Connect ロゎ
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Sat Nav Connect レビュヌ 1,157

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TrustScore 5段階評䟡の4

3.8

GPS 提䟛業者
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5぀星のうち5の評䟡

I ordered my new SD Card for my in car navigation as my old card kept crashing, the card came very quickly using 1st class mail. I put it in my navigation system everything worked, I haven't done a... もっず芋る

5぀星のうち4の評䟡

I ordered a new SatNav card back in November. The initial card arrived promptly but was the incorrect card / faulty as it would not load. Email sent to the supplier who requested a photo be sent of th... もっず芋る

5぀星のうち2の評䟡

Making a purchase online payments, totally bewildered, didn't show choice of card payment, just place order, then it showed thanks for your order ??, also showed satnav connect bank details, bank acco... もっず芋る

5぀星のうち4の評䟡

Easy to order but length of delivery time let you down a bit haven’t had the opportunity to try the card yet as we have been issuing a second car. Having put the card in it appears to be working well... もっず芋る

䌁業情報

  1. GPS 提䟛業者

圓該䌁業による蚘述

One of the leading UK suppliers for the latest car satellite navigation software updates.

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3.8

ほが満足

TrustScore 5段階評䟡の4

1157件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

この䌁業のTrustpilot 利甚方法

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5぀星のうち3の評䟡

Finally Arrived

Previously wrote a review with the heading "Now Waiting" Here is the update - Finally received my Mazda CX3 SD card after a 2 month wait. Royal Mail International service is awful. Installed in minutes and it is up and running fine.

2023幎2月1日
自発的なレビュヌ
5぀星のうち5の評䟡

I ordered an update for my dads ford


I ordered an update for my dads ford focus sat nav. Unfortunately the first one did not work. I emailed on xmas day and got a reply which was not expected. I was told to send back for a replacement which I did. The new one arrived and did not work again. So again sent back and the replacement worked. The communication was very good and it did get sorted.
Highly recommended for customer service.

2023幎2月13日
自発的なレビュヌ
5぀星のうち1の評䟡

AVOID!!!!!

Back in July 2022 i purchased a satnav SD card, They sent me the wrong SD card (not a major problem). i spent weeks trying to get them to confirm they were going to send me the correct one but eventually they did. I sent the old one back and after weeks of chasing a confirmation of safe arrival, they acknowledged it and said they would refund me. weeks went past and a good few emails (as i was giving them the benefit of the doubt) and i got a refund albeit a lesser amount then the SD card the charged me for. i am currently still waiting for the rest of the refund and they have stopped responding to my emails. i have reported them to trading standards.

2022幎8月17日
自発的なレビュヌ
Sat Nav Connect ロゎ

Sat Nav Connect からの回答

Dear [Richard Cockings]

It sounds like you had a frustrating experience with this company. After ordering the wrong SatNav SD card, you had to wait weeks for them to confirm they would send you the correct one, and then weeks more for them to acknowledge the safe arrival of the old card and confirm they would refund you. When you finally received the refund, it was not the full amount that you had paid. You have been trying to get the rest of the refund for weeks now and the company has stopped responding to your emails. We understand your frustration and suggest reporting the company to trading standards, as this may be the most effective way to resolve the issue.

Best Regards,

Satnavconnect

5぀星のうち1の評䟡

Now Waiting

Since my last review the supplier has contacted me and explained the mix up. Apparently order got lost at Royal mail. I am now waiting for the second attempt. Hope all goes well this time.

2023幎2月1日
Sat Nav Connect ロゎ

Sat Nav Connect からの回答

Dear [Brian Camilleri]

It sounds like you have been waiting for your SD card for quite some time now, and have been unable to make contact with SatNavConnect. We apologize for the inconvenience and understand your frustration. We suggest trying to contact them through their website or through their payment service provider Worldpay, as this may be the most effective way to get in touch with them. In the meantime, we suggest keeping an eye on the delivery status of your order, and if still nothing arrives, please contact us with your order details so we can investigate further. We apologize again for the inconvenience and hope you will receive your order soon.

Best Regards,

Satnavconnect

5぀星のうち1の評䟡

Avoid!

This is an update on outcome.
The SD card did not work so I sent it back. They received the package but told me the SD card was missing (it wasn’t), they then said they had refunded me and asked me to remove my negative review.
I waited a few days and contacted them again, this time totally ignored.
Had to contact PayPal to get a refund which I got 2 weeks later.
Be very aware that if your SD update doesn’t work you will have to go through PayPal to get your money back.
Have since sent my Becker satnav to a company in Aberdeen who have upgraded for £25.
I’d definitely avoid this company.

2023幎1月27日
自発的なレビュヌ
Sat Nav Connect ロゎ

Sat Nav Connect からの回答

Dear [Mark Anderson]

It sounds like you had a frustrating experience with this company. It's important to be aware that when dealing with this type of product, it's essential to ensure that you have a way of getting a refund or replacement if the product does not perform as expected. In this case, it appears that the only way to get a refund was to go through PayPal. Fortunately, you were able to find another company who were able to successfully upgrade your Becker satnav. We recommend that you always do your research to ensure that you are buying from a reputable company who will stand by their product and provide good customer service.

Best regards,

satnavconnect

5぀星のうち1の評䟡

Ordered a Mercedes SLK pilot module and


Ordered a Mercedes SLK pilot module and since they told me due to the post office strikes it would be late! I still have not received it and every time I send them an email it gets returned by the postmaster!
Not Happy!

2023幎1月27日
自発的なレビュヌ
Sat Nav Connect ロゎ

Sat Nav Connect からの回答

Dear [Chazzie]

I'm sorry to hear that you have not received the Mercedes SLK pilot module that you ordered. Unfortunately, postal strikes can sometimes cause delays, but it sounds like you have been waiting for quite some time and have not had any response from the company. We recommend that you contact them directly with your order details to ensure that they have received your order and that it is being processed. Additionally, you may want to consider contacting your local postal service to see if they can provide any additional information about the status of your package.

Best Regards,

Satnavconnect

5぀星のうち1の評䟡

Never received my item and now not


Never received my item and now not responding to my emails
 scam

2023幎1月9日
Sat Nav Connect ロゎ

Sat Nav Connect からの回答

Dear[Jason]


It sounds like you have not received the item that you ordered, and the company is not responding to your emails. This is not acceptable and it appears that you have been scammed. We recommend that you contact the company directly to try and resolve the issue, and if that fails, contact your payment provider (if you used one) and/or your local consumer protection agency to see if they can provide any help.

Best Regards,

satnavconnect

5぀星のうち1の評䟡

No refund on returned card that didn't work.

Returned SD card which didn't work. No refund & no response from email or org blog. Feels like a scam to me. Am pursuing legal route.

2023幎1月9日
Sat Nav Connect ロゎ

Sat Nav Connect からの回答

Dear [Mr Brett Mitchell]

It sounds like you have not received the item that you ordered, and the company is not responding to your emails. This is not acceptable and it appears that you have been scammed. We recommend that you contact the company directly to try and resolve the issue, and if that fails, contact your payment provider (if you used one) and/or your local consumer protection agency to see if they can provide any help.

Best Regards,

satnavconnect

5぀星のうち2の評䟡

I installed it and first time i came to


I installed it and first time i came to use it, the route was out of date 😔

2023幎1月18日
Sat Nav Connect ロゎ

Sat Nav Connect からの回答

Dear [F. Andrew]

I'm sorry to hear that the route was out of date when you first tried to use it. It could be that the data on the SD card was not up to date, or that there have been changes to the route since the card was installed. We recommend that you contact the manufacturer to find out if the card can be updated or replaced with a more recent version. Additionally, it might be worth checking if there are any updates available for the device itself.

Best Regards,

satnavconnect

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