Slater and Gordon Lawyers - Liverpool レビュー 

198
TrustScore 5段階評価の4.5

4.4

Old Hall Street 100, 9B2, The Plaza, L3 9QJ Liverpool, England, GB


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5つ星のうち5の評価

Can’t recommend enough, Kaly Sugden was our Legal Advisor. She helped us every step of the way, and made myself and my son who is aged 10 feel reassured with the process. Always had time for us and... もっと見る

企業が回答しました

5つ星のうち5の評価

I just tried to send you an email to thank you for your update on my claim When i kept receiving emails from different companies i didnt realise I wasnt just asking one Company to act on my behalf! I... もっと見る

企業が回答しました

5つ星のうち5の評価

Erin Proudlock was very friendly & efficient and did a fantastic job for us and we are very grateful. Thanks so much

5つ星のうち5の評価

I had an excellent experience with Slater and Gordon, and I am especially grateful to Donna Rose for her support throughout my case. Donna was professional, clear, and very helpful from start to... もっと見る

企業が回答しました


企業情報

  1. 法律事務所
  2. 離婚専門弁護士
  3. 雇用専門弁護士
  4. 家族法専門弁護士
  5. 法律サービス
  6. 人身傷害専門弁護士

当該企業による記述

We are one of the UK's largest and well-known law firms. Our mission is to provide people with easier access to top-tier legal services. With over 90 years’ experience, our reputation is built on the successes of our people. We are experts in: Personal Injury Law, Abuse Law, Employment Law, Wills and Probate Law, Military Law, Clinical Negligence and Family Law. But don’t just take our word for it! We are extremely proud of our Trustpilot ratings and are thrilled with the amount of 5 star reviews we receive in all areas of our business. Should you or anyone you know need legal support or guidance, please do contact our team visit our website www.slatergordon.co.uk

Slater and Gordon (UK) LLP

当該企業による記述


連絡先

  • Old Hall Street 100, 9B2, The Plaza, L3 9QJ, Liverpool, England, 英国

4.4

優良

TrustScore 5段階評価の4.5

198件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 97%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(198)

過去12か月のレビュー数: 1,705

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

slater and gordon took on my case when one company wouldnt for my personal injury claim

Slater and Gordon took on my case when one other company wouldnt.
From day one Christopher Woods and Carla Daley have been amazing, helping me through and understand each part of the procedure .

Nothing was to much trouble for them. Kind , caring and getting the settlement i deserved .
Christopher is brilliant at his job and will always give you 100% percent and be honest when there are highs and lows.
I cannot recommend Christopher and Carla enough

2024年6月6日
自発的なレビュー
Slater and Gordon Lawyers - Liverpool ロゴ

Slater and Gordon Lawyers - Liverpool からの回答

Hi Alison,

Thank you so much for taking the time to leave us a review. It was our pleasure to provide you with the excellent team of Christopher and Carla and we will certainly share your kind words with them, as well as their team leader, Jordan, who will ensure they receive the recognition they deserve.

We'd like to thank you for placing your trust in Slater & Gordon to handle your claim and we wish you all the very best.

Kind regards
Simon Murphy
Customer Analyst

5つ星のうち5の評価

Accident claim

I took my accident claim case to the Slater and Gordon Lawyers. Linda Taher, my Legal Advisor was very helpful throughout this journey of almost three years. She helped me understand every step of the claim procedures, from vehicle damage, to therapy treatment and to injury claim. I highly recommend this company and particularly Linda Taher if you have an accident claim.

2024年5月29日
自発的なレビュー
Slater and Gordon Lawyers - Liverpool ロゴ

Slater and Gordon Lawyers - Liverpool からの回答

Hi Saeid,

Thank you for your 5* review, we really appreciate it. We're so pleased you found our service helpful and we will certainly share your review with Linda who will be delighted by your kind words.

We'd like to thank you for choosing Slater & Gordon to handle your claim and please don't hesitate to contact us if you ever require further assistance.

Kind regards
Simon Murphy
Customer Analyst

5つ星のうち5の評価

Claim

They did everything for me when I put a claim in when i had a accident at work

2024年5月24日
Slater and Gordon Lawyers - Liverpool ロゴ

Slater and Gordon Lawyers - Liverpool からの回答

Hi,

Thank you for you 5* review, the positive feedback means a lot to us. We're so pleased to hear you found our service helpful and we'd like to thank you for choosing Slater & Gordon to handle your claim.

Kind regards
Simon Murphy
Customer Analyst

5つ星のうち1の評価

Only 1 star as I had to

I’m only giving one star as they deserve none.
As a retired Detective I implore people to stay away.
I approached SG some 2 weeks ago to investigate my mother’s death after the hospital had admitted negligence.
Upon speaking to an Irish female call handler and giving a detailed account it became obvious she was lacking any competence and was not fully engaging to record all the relevant material. I even told her she was not giving me confidence in her ability. A few days later I got a call asking for further information (I had already covered some of these points previously) I provided the information and the call terminated. A few days passed and I received another call asking the same questions? It transpired that the call handler had failed to record the conversation? I asked to speak to a manager with no joy but they said I would get a call back on Friday? Guess what no call was forthcoming. I called again and no manager was available and the complaints department completely closed for lunch? It transpires that they rejected my claim as the costs outlay the likely payout as she was 76. I get that but SG you would not have been given the opportunity as you are nowhere near professional enough. If this was you canvassing for business wow!

2024年5月10日
自発的なレビュー
Slater and Gordon Lawyers - Liverpool ロゴ

Slater and Gordon Lawyers - Liverpool からの回答

Hi,

Thank you for your review. Please accept our apologies if you found your experience with our service less than satisfactory, this is not the high level of customer satisfaction we strive for. Though our complaints team is very small and not normally required urgently, they are always available to correspond with during working hours.

Unfortunately, due to high demand, we are unable to onboard all cases. This is no way reflects upon the validity or potential success of your claim and you are most welcome to consult with another firm. We appreciate your feedback and will take your comments under advisement for our future development.

Kind regards
Simon Murphy
Customer Analyst

5つ星のうち5の評価

Settled today…

My case dragged on abit as it was started through covid , I had a few solicitors within the years but all had good correspondence with me , I can now say my case has settled and would recommend slater & Gordon and use them again if I ever needed .

2024年5月21日
自発的なレビュー
Slater and Gordon Lawyers - Liverpool ロゴ

Slater and Gordon Lawyers - Liverpool からの回答

Hi William,

Thank you so much for your 5* review, we really appreciate the positive feedback. We're so pleased to hear you found our service helpful and we will certainly share your review with your legal team who will be delighted by your kind words.

We'd like to thank you for choosing Slater & Gordon to handle your claim and we wish you all the best.

Kind regards
Simon Murphy
Customer Analyst

5つ星のうち5の評価

Highly recommended

I would like to say a huge thank you to Sian Thomas and Michaela Cregan from Slater Gordon, you made a distressing experience so much easier, both were always contactable and they kept me up to date throughout the process, the whole process took 3.5 years due to the claim however I was always kept in the loop

2024年5月10日
自発的なレビュー
Slater and Gordon Lawyers - Liverpool ロゴ

Slater and Gordon Lawyers - Liverpool からの回答

Hi,

Thank you so much for your 5* review, the positive feedback means a lot to us. It was our pleasure to provide you with the excellent assistance of Sian and Michaela and we will certainly share your kind words with them. We'd like to thank you for choosing Slater & Gordon to handle your claim and we wish you all the best.

Kind regards
Simon Murphy
Customer Analyst

5つ星のうち5の評価

Good service from Stephen Drinkwater…

Good service from Stephen Drinkwater and Mr Kulani.

2024年4月30日
Slater and Gordon Lawyers - Liverpool ロゴ

Slater and Gordon Lawyers - Liverpool からの回答

Hi Sanjit,

Thank you so much for your 5* review, we really appreciate it. We're so pleased to hear you found the assistance from Stephen and Kulani helpful and we will certainly share your kind words with them as well as their respective team leaders. We'd like to thank you for choosing Slater & Gordon to handle your claim.

Kind regards
Simon Murphy
Customer Analyst

5つ星のうち5の評価

Absolutely amazing solicitors

Absolutely amazing solicitors! Thank you so much Sam McNiece! You were brilliant and I recommend Slater Gordon solicitors for a positive outcome. Thank you!

2024年4月9日
自発的なレビュー
Slater and Gordon Lawyers - Liverpool ロゴ

Slater and Gordon Lawyers - Liverpool からの回答

Hi Jackie,

Thank you for your 5* review, we really appreciate it. It was a pleasure to provide you with Sam's excellent assistance and we will certainly share your kind words with her, as well as her team leader, Beth, who will ensure she receives the recognition she deserves.

Kind regards
Simon Murphy
Customer Analyst

5つ星のうち5の評価

The team at Slater and Gordon were…

The team at Slater and Gordon were fantastic in dealing with my case.
They kept me up to date and informed every step of the way. Which helped keep the stress to a minimum.
My case was dealt predominantly by Michael a scouser who was so warm, helpful and friendly.
I recommend these folks every time
I can't fault these guys

2024年4月17日
Slater and Gordon Lawyers - Liverpool ロゴ

Slater and Gordon Lawyers - Liverpool からの回答

Hi Patsi,

Thank you so much for your 5* review, the positive feedback means a lot to us. It has been a pleasure to work with you and to provide you with the excellent service of Michael and we'd like to thank you for choosing Slater & Gordon to handle your claim.

Kind regards
Simon Murphy
Customer Analyst

5つ星のうち5の評価

A really good professional service.

A really good professional service.
Everything is explained to you.
Communication is excellent

2024年4月1日
自発的なレビュー
Slater and Gordon Lawyers - Liverpool ロゴ

Slater and Gordon Lawyers - Liverpool からの回答

Hi Marie,

Thank you so much for your 5* review, the positive feedback means a lot to us. We're so pleased you found our service helpful and we'd like to thank you for choosing Slater & Gordon to handle your claim.

Kind regards
Simon Murphy
Customer Analyst

5つ星のうち5の評価

They are very helpful and always email…

They are very helpful and always email me with updates an calling I couldn’t ask for a better solicitors you done a amazing service an job keep up with all the great work you do for people

2024年4月29日
Slater and Gordon Lawyers - Liverpool ロゴ

Slater and Gordon Lawyers - Liverpool からの回答

Hi Dean,

Thank you so much for your 5* review, we really appreciate it. It has been a pleasure to work with you and to provide you with a satisfying outcome and please don't hesitate to contact us again if you ever require further assistance.

Kind regards
Simon Murphy
Customer Analyst

5つ星のうち1の評価

Shambolic !!!

Took out Home & Contents insurance with Saga who appoint the RAC (yes really) to handle claims on their behalf. Told wrongly by RAC that my fall was before they took over handling Saga claims, so a good start there ! RAC appoint Slater & Gordon Lawyers for Personal Injury claims. I had a fall in October 2023 so made a claim against the offending company via Slater & Gordon. I've sent them at least 3 letters (3 signed for by them) with info about my claim, 5 photos of my injuries, 3 or 4 photos of the tree stump that caused my fall and how its recently been removed and covered with earth. I sent them full details of the owners and management companies and a copy of letters i sent to same informing them of my fall. I sent a copy of a letter i sent my GP informing them of my injuries. I have not had one single letter back save for one saying my claim wa outside their criteria for acceptance ! So I wrote to their CEO and received a reply saying it was a mistake caused by not being able to contact me yet they have my postal and email addresses ! I prefer those to be used as there is proof of what is said and a telephone number I had was said to be a scam number by many people online.Additionally when I first reported my claim by phone the first adviser was fine and understood but then passed me to someone else with a strong accent that i wasn't able to understand fully and seemed more vague. Hence I prefer correspondence by letter/email which is my right. I have previously been with LV for many years who have made errors over the years but always put them right and I really regret changing to Saga for the sake of saving £60 I think it was and the lure of a fixed price for 3 years. When that's up I'll go back to LV who use Lyons Davidson Lawyers who have been excellent at handling several injury and uninsured loss claims, far far better than this experience with Slater & Gordon. What has become of all the info and photos I've sent them ? It had better not be no trace or I will complain to The Legal Ombudsman

2023年10月5日
自発的なレビュー
Slater and Gordon Lawyers - Liverpool ロゴ

Slater and Gordon Lawyers - Liverpool からの回答

Hi David,

Thank you for your review. Our apologies for any dissatisfaction you may have experienced. Please understand at Slater & Gordon we exclusively utilise a telephony onboarding route to ensure that all new claims are processed to the onboarding criteria. This guarantees that each claim adheres to our business standards, including limitation rules and the specific legal areas we specialise in. Our team meticulously verifies every detail to move forward with the claim efficiently, which encompasses the assessment of cost funding and the accuracy of legal documents.

We fully appreciate that the telephony onboarding method may not align with everyone’s preferences or expectations. However, it is the most efficient approach to safeguard and prepare all potential cases in line with our business requirements. This process also ensures that our solicitors’ time is utilised in the most productive manner.

We would like to reassure you that all information provided is treated with the utmost confidentiality and in accordance with data protection regulations.

We apologise for any inconvenience caused and would like to ensure you we are still here to assist if you wish to proceed with your claim.

Kind regards
Simon Murphy
Customer Analyst

5つ星のうち5の評価

Great lawyers to deal with.

Communication perfect throughout my specific case. Very helpful couldn’t have asked for more .
Always available when advice is needed
Nemanja was amazing to deal with very helpful!
Thank you

2024年4月19日
Slater and Gordon Lawyers - Liverpool ロゴ

Slater and Gordon Lawyers - Liverpool からの回答

Hi,

Thank you so much for your 5* review, the positive feedback means a lot to us. We're so pleased Nemanja provided you with an excellent experience and we will certainly share your kind words with her, as well as her team leader, Sean, who will ensure she receives the recognition she deserves.

Kind regards
Simon Murphy
Customer Analyst

5つ星のうち5の評価

Good service

Stephen Drinkwater is extremely helpful and has made my compensation claim go smoothly. Although there was a few hiccups Stephen managed to get things sorted in a professional manner.

2024年4月15日
Slater and Gordon Lawyers - Liverpool ロゴ

Slater and Gordon Lawyers - Liverpool からの回答

Hi Angela,

Thank you so much for your 5* review and your kind comments about our colleague, Stephen. It was a pleasure to provide you with Stephen's excellent assistance and we will share your kind words with him, as well as his team leader, Lynsey, who will ensure he receives the praise he's due.

Kind regards
Simon Murphy
Customer Analyst

5つ星のうち5の評価

Good company,very good People,always…

Good company,very good People,always helping, but Mrs Maja is doing best job ever thanks- Artur .

2024年4月5日
自発的なレビュー
Slater and Gordon Lawyers - Liverpool ロゴ

Slater and Gordon Lawyers - Liverpool からの回答

Hi Artur,

Thank you so much for your 5* review, we really appreciate it. We're so pleased to hear you've found the service of Maja helpful and we will share your kind words with her, as well as her team leader, Steven, who will ensure she receives the recognition she deserves.

Kind regards
Simon Murphy
Customer Analyst

5つ星のうち5の評価

Finger injury claim

"I had a great experience with Slater and Gordon, particularly with Linda schwartz who handled my finger injury claim. She was exceptional in every aspect, providing expert guidance and support throughout the process. I highly recommend their services."

2024年3月4日
自発的なレビュー
Slater and Gordon Lawyers - Liverpool ロゴ

Slater and Gordon Lawyers - Liverpool からの回答

Hi Mick,

Thank you for your 5* review and for your kind words about our colleague, Linda. We're so pleased to hear Linda provided you with an excellent experience and we will share your review with her, as well as her team leader, Jennifer, who will ensure she receives the recognition she deserves.

Kind regards
Simon Murphy
Customer Analyst

5つ星のうち5の評価

Excellent and Professional Solicitors

I had a car accident 2 years ago and was injured by it, Slater and Gordon Lawyers handled my claim. I couldn’t be happier with the way it was carried out, specifically by Ria Eaton. Ria has been brilliant throughout the time of the case, she always kept me up to date and was always professional whenever we spoke by email or phone and most importantly she made sure we got the best in our claim.

2024年4月4日
自発的なレビュー
Slater and Gordon Lawyers - Liverpool ロゴ

Slater and Gordon Lawyers - Liverpool からの回答

Hi Afftab,

Thank you so much for your 5* review and your kind comments for our colleague, Ria. It was a pleasure to provide you with a helpful experience and we will share your review with Ria, as well as her team leader, Beth, who will ensure she receives the recognition she deserves.

Kind regards
Simon Murphy
Customer Analyst

5つ星のうち5の評価

very good experience with Megan Whittaker

My solicitor was Megan Whittaker and I received a very positive experience. Replies were prompt and any queries i had was cleared up and answered very well.

10/10

2024年3月20日
自発的なレビュー
Slater and Gordon Lawyers - Liverpool ロゴ

Slater and Gordon Lawyers - Liverpool からの回答

Hi Samuel,

Thank you so much for your 5* review and for your kind comments about our colleague, Megan. We're so pleased you found her service helpful and we will certainly share your review with her, as well as her team leader, Beth, who will ensure she receives the recognition she deserves.

Kind regards
Simon Murphy
Customer Analyst

5つ星のうち4の評価

Emissions claims

Used Slater and Gordon in 2017 for a no win no fee claim for an accident I had in a shop, it was a positive experience. However more recently my father had a negative experience with the Mercedes claims team. I recommended them to him so it was a bit disappointing to hear that the communication was so poor, there isn’t anyone you can speak to directly on the phone, he had trouble with the online portal. So we contacted the customer service team and asked them to remove him from their mailing list and he no longer wanted them to act for him. Some time later he kept getting communication from them. I then contacted client care, someone called Lee Jones was great from start to finish. He was understanding and reassured me he would contact someone to look into this, he kept in touch with me via email, he really took all the stress away. Then someone called Emma Schumacher from a team called Collective Actions finally contacted me reassuring me that no further action is needed and my father would be removed from all communications and actions for this matter. If it was not for them I would have given Slater and Gordon 0 stars for this recent experience. I have seen that it may just be flaws in one area of their teams rather than the whole company.

2024年3月22日
自発的なレビュー
Slater and Gordon Lawyers - Liverpool ロゴ

Slater and Gordon Lawyers - Liverpool からの回答

Hi,

Thank you for your review. Allow us to reiterate our apologies for the unwanted messages, customer satisfaction is the forefront of our firm's goals. We'd like to thank you for working with us to resolve your concerns and we will share your positive feedback with Lee and Emma, as well as their respective team leaders, who will ensure they receive the recognition they deserve. Thanks again.

Kind regards
Simon Murphy
Customer Analyst

5つ星のうち5の評価

I am very much happy with the service …

I am very much happy with the service.My legal advisor Dawn Porter was very helpful & supportive to settle down my case.I will recommend for everyone.

2024年3月20日
自発的なレビュー
Slater and Gordon Lawyers - Liverpool ロゴ

Slater and Gordon Lawyers - Liverpool からの回答

Hi Alon,

Thank you for your 5* review, we really appreciate it. We're so pleased to know you found Dawn's professional assistance helpful and we will share your kind words with her, as well as her team leader, Beth, who will ensure she receives the recognition she deserves.

Kind regards
Simon Murphy
Customer Analyst

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