StudioSoie レビュー 

Rückgabe nicht möglich!!! Keine Antwort auf Mails! Enttäuscht:(

Ha sido una buena experiencia, el artículo es tal como aparece en el anuncio, precioso. Únicamente que me llegó con bastante demora, pero por lo demás todo bien. Muchas gracias.

Produit reçu dans un emballage plastique
Vient de Chine
Reçu avec des accrocs
Et 100% polyester et donc pas de la soie c’est de la pure arnaque

After years of shopping online I finally got scammed by this company.
First of all it’s not a French company based in Lyon.It is a Chinese company based in mei land China.You can check this by googling the address given on the site.There is no shop just a house building.If you decide to order against my advice you will have to wait about a month to receive a shipping mail from mainland China informing you about your order.When you receive your order you will realize that you got scammed receiving nothing like your order.In my case it was a silk scrunchie that I ordered and I received a tiny polyester scrunchie which probably costs around 0,20 cents.If you decide to order be prepared not only to lose your money but expect no refund either.

Les modalités de retour ne m'ont pas été communiquées suite à ma demande. Je ne sais pas comment retourner l'article commandé.

They sell fake French brands. They give the impression that they sell quality handmade silk products. The product sent, which was originally supposed to be a mixture of silk and cotton, did not contain one of the ingredients. It is a cheap synthetic material. The setn an Asian L size instead of a European S size, The shipping label shows that the product was shipped from China. There is no information on the return policy. The quality is like TE_U, but at ten times the price. It is not recommended to order from here.

Pessimi. È arrivato l'ordine di un'altra taglia. Avevo ordinato XS è arrivata 3XL. Impossibile essere ascoltati per il reso.
Li avrò contattati una decina di volte, silenzio assoluto.
Sconsigliatissimo

I have ordered a SILK scarf, but I received 100% polyester....for huge price.....it is pathetic scam.

I'm updating my review.

The customer service experience is atrocious. DO NOT purchase something from this company because if something is wrong with your order or if you need to make a return, it won't happen.

I did receive a couple of initial emails, but then when it came to actually needing to make the return, no address or instructions were provided.

I've now asked several times over the course of the past 2 weeks without a response.

I'm going to report this company to the ACM (Consumenten recht) and I would advise other people that have already run into issues with this company to do the same.

Excellent quality silk t-shirt, super soft and breathable. Customer support was responsive and helpful, and delivery arrived quicker than expected.

Great experience from start to finish. The pilowcase is incredibly soft and has really helped improve my sleep comfort. Fast shipping across Europe too.

Unfortunately I received my order in the wrong colour, which wouldn't have been a problem in itself, because things like that can happen.
The real problem is that I can't reach anyone from customer service to help me out. I only got an automated message that someone would contact me about my concern, but that has not yet happened and probably will not happen anymore as I've been waiting for over a week.
Meanwhile I received two e-mails asking me to rate my purchase with StudioSoie. I would have liked to give more stars, because the product is of good quality. Although I would have liked to get washing instructions and further info on the product (normally these are to be found sewn in.)
It all seems a bit off.
I am very disappointed.

La federa di seta è molto bella e ottima la qualità del tessuto. Spedita in elegante confezione regalo. Ottimo servizio di spedizione

Received my order within a few days and the packaging was lovely. The silk tank top feels luxurious and fits perfectly. Will definitely order again!

L'articolo ordinato non è stato mai consegnato

Beautiful silk products and exactly as shown on the website. The fabric is soft, elegant, and comfortable. Very happy with my purchase and customer service.

Absolutely love my silk pillowcase from StudioSoie. The quality feels premium and delivery was very fast to France. My hair feels much smoother in the morning!

Uselt företag. Svarar inte på mail. Finns inga instruktioner om hur man returnerar. Har därför fått behålla en vara jag inte vill ha.
Fick svar på chatten på franska.
Mycket missnöjd kund

TOTAL SCAM!!!!
I ordered and paid for silk... received cheap polyester from china..
They refused to refund or exchange for what I paid for.
Stay away... absolute scammers...

Erreur de coloris. Envoi d’un premier e-mail pour le signaler. Envoi de photos afin de justifier l’erreur. Depuis maintenant plus d’une semaine, aucune nouvelle.