The AA Smart Care レビュー 

Managed to find a website that said it services and does repairs to EV cars. Booked, paid and was sent reminder via text and email. Turned up before 8am as requested, only to be told the garage did not accept EV cars and they rejected the job, even thou is was picked by the smart centre.

The service itself and the mechanic Steve who completed it were great. The problem was in the communication - I booked an am service, at 1pm I received a phone call telling me my service had been delayed and was now scheduled for 1.30pm! This was despite the fact that I had already called at 11.20am and that by 1pm my car clearly wasn't going to get done at the scheduled time. Nor did anyone bother to check whether 1.30pm was convenient and that I was able to do that time. There was no apology for the inconvenience and it was just assumed that 1.30pm was OK. In the end it was 2pm when Steve arrived and nearly 4pm when he left which meant that I lost the entire day sat waiting. The phone call I received at 1pm was supposedly from Customer Service - this standard of communication is not providing customer service

Efficient and reliable service. Booked my MOT with the team and it was effortlessly handled with care. Thank you

Had a light come up on my dash. Vixa highlighted it. Booked it in to a AA garage and the work was carried out. It was confirmed that the cost was covered under my parts and garage policy. Thats was in April. In June £109 was taken from my account. Being an OAP this is a lot of money. I spent a whole day on the phone being passed from one person to the next. Eventually it was confirmed that the charge was an error and I would receive a refund. I have still not received it! When I chased it I was, again, passed from one person to the next and was told its in hand!! I really thought the AA was better than this. Very disappointed

Very efficient

Easy to book, easy to pay and plenty of reminders.

The fact i didnt have to drive to garage amd leave car and then do something for an hour or two and go back to collect is very convenient. its a great service!

Did exactly as promised

Everything went like clockwork.
No issues at all.

Excellent service. Have used before and shall use again in the future for car services. Great prices.

The booking process was so simple. The technician came to my door and fixed everything very quickly AND it was remarkably cheaper than anywhere else I was quoted. AMAZING

Very disappointing. Had my brake pads changed all round. Get a loud knock and squeak a few days later and asked for the mobile mechanic to pop back and check all was okay.

I got charged for that…. Sorry guys, wish I’d stuck with my regular mechanic. He’d have happily checked there were no faults as part of the work carried out.

I won’t be using again or recommending you.

Must be great full to Dave from AA. What a super guy. Thought I was in for a long day but wow. Cant thank him and the AA and enterprize for a swift recovery..many many thanks

The mechanic claimed that he could not stamp the hard copy service manual despite being reminded that it was a lease vehicle and needed a service record.

Friendly
Quick
No hassle

My vehicle was taken to an AA SmartCare-approved garage in April for repairs. It is now late July, and the situation remains completely unresolved. The garage kept my car for months, racked up approximately 80 miles of unauthorised usage (which I can evidence with fuel statements), and ultimately handed the vehicle back to me still broken.
​Because I used an "AA approved" network, I expected AA SmartCare to act as a reliable overseer. When the initial garage completely failed to deliver, I expected AA SmartCare to intervene, take responsibility, and transfer the car to a competent, reputable garage within their network. Instead, there has been a devastating lack of communication and accountability. Due to this complete lack of oversight, I have now been forced to issue a formal Notice of Deadlock.

AA SmartCare needs to take strict, immediate accountability for the garages they choose to endorse. When a customer flags serious negligence—such as unauthorised mileage and months of failed repairs—the company should proactively step in, relocate the vehicle to another reputable garage. Genuine oversight and active customer support would prevent people from enduring months of severe financial drain and extreme stress.

Booked home service. Took day off work. They failed to turn up and I didnt even get a call from them. I had to call to see what had happened. I put in a complaint to the AA but to date have not had any response.

mechanic texted me before and carried out service with recomendations about tyres and brakes, the one thing that drew my attention was after inspecting the underside of my car he inspected the inside without covering my cream leather upholstery, I was told it would take aproximately 2 hours it infact took 1 hour 20 mins. over all happy with the service and convenience.