THE BARNレビュー 

I have been a customer for a number of years and their beans are super high quality. Saying that, there seems to be a deterioration in customer service. On the odd occasion in the past when a delivery was late and I enquired there would be a speedy friendly answer with a good explanation. Usually I would receive orders within 4 days. On my last order placed on 8 Jan I received a UPS link with a delivery date of 15 Jan. Nothing changed and after the 15th of Jan and I enquired. I repeatedly got the same email saying there is a “fulfilment issue” and a link to the same UPS link. I pushed to know what that actually meant and eventually got told the package is still with The Barn. Then nothing. I received 2 promo emails one amusingly saying I must be low on caffeine. I replied saying yes because I haven’t recieved my order. I then got a reply on that from someone who really doesn’t seem to like their customers. I was told the issue is with UPS who probably didn’t scan the package and so I should wait. I said this information is conflicting and I was asked when they ever said they hadn’t sent the package. I sent them the comms to which they just said oh yes that was a chat bot over the weekend (it was a Thursday). Not at any point was there a sorry, other than from the chat bot. They then said they were happy resolve the issue by having me place another order and when/if the original order was resolved they would do a refund. So I was asked to spend more money and wait and see if things were at some point resolved. I declined and asked if anyone on their side had simply called UPS to see what the problem was. Magically an hour later my order was on its way and I have received it. Again, the coffee is exceptional, I will order it again but please do some simple customer service like calling UPS when there is an issue. And more importantly treat your customers with some respect.

☕️☕️☕️☕️☕️☕️☕️☕️☕️☕️☕️

Das Perdonal am Potsdamer Platz kann kein Deutsch. Sie sind nicht freundlich.

Elemental zum Testen geschickt bekommen. Egal, wie gebrüht wird, es schmeckt konstant nach Zitronensäure. Mit „fruchtig“ hat das leider nichts zu tun, geschweigedenn mit „schokoladig“ etc… Wenig Körper.

I have ordered coffee online and they shipped it after I sent an email over 2 weeks later. The customer care is horrible. They should find someone that knows how to talk to the customers. It doesn't even matter the quality of the coffee anymore.

Kaffe top Support und Lieferung Flop also ich muss schon sagen 12 Tage vorbei immernoch keine Lieferung !
Ich hoffe sehr das mein Kaffe den ich Anfang Dezember bestellt habe pünktlich zu Weihnachten ankommt es sollte ein Weihnachtsgeschenk werden ! Schon sehr ärgerlich vor allem da auf der Website garantierte Lieferung bis Weihnachten steht da bin ich mal gespannt ! Zudem möchte ich erwähnen das wenn man dem Support schreibt die einfach nur antworten Zitat „Das wurde verschickt!“ Ja meine Frage war ob das auch tatsächlich bis Weihnachten ankommt es tut mir leid das ich gefragt habe war definitiv das letzte Mal das ich hier bestellt habe !

Vorsichtig !! Lieferung dauert sehr lange. Weihnachten kommt zu plötzlich.
Aus den Bewertungen und Erfahrungen des letzten Jahreswechsels/Weihnachten nichts gelernt. Lieferung steht nach 10 Tagen immer noch aus !!

die Bestellungen werden sehr späte geschickt , wenn überhaupt.

Habe am Wochenende des Black Friday bestellt. Im Laufe der Woche erhielt ich die Nachricht dass durch das hohe Bestellvolumen und Krankheitsfällen im Logistik Team Verspätungen auftreten können. Letztendlich kam das Paket dann nach 1 Woche. Bestellt am 28.11., erhalten am 5.12. Das finde ich mit Verzögerung vollkommen in Ordnung, am besten fand ich aber die transparente Information. Der Kaffee war auch frisch am 2.12. geröstet und schmeckt fantastisch. Ich werde definitiv nochmal dort bestellen.

The 1 star goes to the customer service , and because I read similar reviews about how badly they are handling issues since months that are clearly theirs, not the customer's , and still nothing changed.
My advent calendar arrived on 12.05., not a single "sorry" sent to me about that. Paid for it in September... package handed over to UPS on 12.01. only.
(go ahead and change UPS to another freight partner if you keep having problems with them since months, or take responsibility for the problems!).

The calendar itself printed as a dark blackish block, can't even see the numbers on it, there are nothing printed on the daily packages, I have to open their website to check what's inside. Let's say that it was very unfortunate to ask for nearly double price of the coffee for this. Expensive lesson learned.

I adore advent calendars from Barn. This December is my second year with Barn calendar and it looks and feels just great. I also buy test roasts and couple other sorts from them occasionally - everything is always ok.

Etwas lange Reaktionszeiten, aber ansonsten nette Kommunikation und gute Abwicklung.

Immer leckerer Kaffee mit guter Beratung vom Personal und super Atmosphäre.

Ordered some incredible beans Volcan Azul H1, and had to wait a bit for delivery due to a new shipping warehouse. But it was well worth the wait. The coffee is amazing. And it had some time to age in the package. Brilliant stuff. Thanks!!!

God forbid you ever need to deal with the customer service team — they are patronising and speak to customers as if you’re beneath them. I have honestly never been treated with such rudeness by a company. It’s shocking that a brand would treat customers this way.

Very poor customer service. Almost shrugged off my inquiry and did nothing in the way of solving my problems. Very disappointed.

We’ve loved The Barn Coffee since 2021, when we first discovered them in Dubai. Ever since, we’ve considered their coffee some of the best in the world. We’ve always had wonderful experiences at their café in Dubai – the quality, the atmosphere, and the service have always been outstanding.

Since we live between Dubai and Denmark, we’ve been ordering coffee online from The Barn in Berlin for the past few years, and it has usually worked very well.

However, during our most recent purchase, I was genuinely surprised by the way their Customer Service chose to handle our inquiry. It was a truly disappointing experience – the tone felt impersonal, and the responses came across as both unhelpful and somewhat dishonest. I didn’t feel the warmth, professionalism, or appreciation one would expect from a brand operating at this level.

It was honestly so disheartening that, for the first time, I don’t feel like ordering from The Barn again. It’s a real shame, because their coffee remains exceptional – but when you’ve been a loyal customer for years, you expect a much higher standard in the way you’re treated.

Very good overall

Incredible coffee selection with super knowledgeable and friendly baristas.