Beverley was so helpful! I reached out to ask about purchasing different flange sizes. Next thing I had a tracking number and some new pieces on the way to me as well as some replacement pieces for my... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Florence went above and beyond to help me, this company helped with an upcoming fundraiser and it was so simple and made me feel like im making a difference. Thank you again
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Accidentally broke my pump just after days after coming home with bubs and was stressed and the team at Tommy tippy replaced them was a massing help and saved me behind lol
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Disappointed. During summer days the machine gets itself too hot whilst dispensing the first warm shot of water, meaning the internal safety setting prevents the dispensing of the required cold wa... もっと見る
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企業情報
当該企業による記述
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
連絡先
Units 20-22, 15 Ricketts Road, Mount Waverley, , 3149, Victoria, オーストラリア
- 1800 096 938
- tommeetippee.com/en-au
4.4
優良
1531件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Told me to send the bottle container…
Told me to send the bottle container attaching to the wireless breast pump. Send us 2 broken fillers.
2025年6月26日
Tommee Tippee AU からの回答
Hi Nebu,
Thank you so much for taking the time to leave us a review. We're truly sorry that you received the wrong items initially, that's certainly not the experience we aim to provide. That said, we're really glad you reached out to us, and we're pleased our team was able to step in quickly and get the correct parts sent out to you.
We appreciate your patience and understanding, and we hope everything is now sorted to your satisfaction. If there's anything else we can do to help, please don’t hesitate to get in touch, we're always here for you!
Great quality products
Great quality products, all my babies have loved their tommee tippee bottles and taken straight to them despite being nursed. Only brand I will use.
2025年6月25日
Tommee Tippee AU からの回答
Hi Danielle,
It is so great to hear you and your babies love our products, just as much as we do! Thank you for taking the time to leave your review.
-Tommee Tippee
Great customer service
All the staff I spoke with were super helpful (Jenna, Sam, Rowan, Susie) they sent me detailed help with replacing my parts and ensuring I had the correct measurements etc. They sent all the items I needed on Friday and received by Tuesday super quick delivery. Very grateful to everyone who helped out, great customer service received.
2025年6月27日
自発的なレビュー
Tommee Tippee AU からの回答
Hi Sophie,
Thank you for taking your time to leave a lovely review on your experience.
We are glad to hear that you found our customer service team to be helpful and informative when assisting you with your query, we are thrilled to hear that this has been resolved. We understand how important it is to ensure that you have the correct measurements when it comes to feeding times, and we are happy to hear that you are able to get back to your little one with no issue.
We are also glad to hear you are satisfied with the service and your experience with our team!
Wishing you all the best,
Tommee Tippee
Tommee Tippee AU からの回答
Hello Lisa,
We are so glad to hear that the service provided to you by our Specialists was friendly and helpful!
Thank you so much for leaving a review and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Amazing aftercare
Amazing aftercare, really impressed. Angel and Jenna from the help line were really helpful. Thank you
2025年6月2日
Tommee Tippee AU からの回答
Hello Sarah,
Thank you for the review it is very much appreciated.
We are glad to hear Angel and Jenna was really helpful and solved your query.
Amazing Customer Service
Jenna was so lovely to speak with and was open in discussion of our inquiry. She was very helpful and gave clear instructions on how to find what we needed with open communication checking in with us post. Made for a very quick resolution and we are very thankful!
2025年6月13日
Tommee Tippee AU からの回答
Hi Meg,
Thank you so much for your kind words! We're thrilled to hear that Jenna was able to provide the support you needed and that her clear communication helped resolve your inquiry quickly. We’re especially glad to know that her follow-up made a difference, it’s something we truly value in our customer care.
We'll be sure to pass along your appreciation to Jenna! If you ever need anything else, don’t hesitate to reach out.
Have a lovely day
Kind Regards
Tommee Tippee
Tommee Tippee AU からの回答
Hi Caitlin,
It is great to hear that you are impressed by our invention. Thank you for taking the time to leave a review.
-Tommee Tippee
Superheroes
Tommee Tippee staff went out of there way to help get an important gift that needed to be here on a certain day. We and the family can not thank you enough.
2025年5月30日
Tommee Tippee AU からの回答
Hi Stewart,
So glad to hear you were able to receive your order in time. We hope the gift receiver enjoys the product, just as much as we enjoy making it.
Thank you for taking the time to provide us with your feedback.
-Tommee Tippee
I have bought the tommee tippee single…
I have bought the tommee tippee single breast pump and the flange is too big. I reached out and with great response time, a lovely lady named Debbie assisted me on our to measure for the correct fit and has sent out inserts for free. Amazing experience!
2025年6月21日
自発的なレビュー
Tommee Tippee AU からの回答
Hi Brooklyn,
We pride ourselves on providing great quality products and even better service. We are so glad to hear this has been the case, in your experience with us, with the help of Debbie!
Thank you for taking the time to provide us with your feedback.
-Tommee Tippee
The product packaging arrived damaged
The product packaging arrived damaged. Luckily products were fine however.
2025年5月9日
Tommee Tippee AU からの回答
Hi Jane,
Thank you for your feedback. We're really sorry to hear that the packaging arrived damaged, that’s not the experience we want for our customers. We're glad to know the products inside were still in good condition.
We’re always working to improve our packaging and will certainly look into this to help prevent it from happening again. If you ever have any issues or concerns in the future, please don’t hesitate to reach out, we’re here to help!
Kind Regards
Tommee Tippee
Using Facebook/messenger Tommee Tippee…
Using Facebook/messenger Tommee Tippee staff quickly responded and were able to work out replacement components I required.
2025年6月19日
自発的なレビュー
Tommee Tippee AU からの回答
Hello Sam,
Thank you for taking the time to provide us with your feedback. We appreciate it.
We are very happy our customer service team was able to resolve your question.
Best wishes,
Tommee Tippee
Great customer service
I have the Tommee Tipper Made for you electric breast pump and I needed new parts for it.
I spoke to a lady named Jenna in regards to this, she was absolutely lovely to talk to. She assisted me to get the replacement parts I needed and made me feel like I was a valued customer.
2025年6月18日
自発的なレビュー
Tommee Tippee AU からの回答
Hi Emily,
Thank you so much for your lovely review! We are so pleased to hear that Jenna was able to help you out and make you feel like a valued customer that’s exactly the experience we want every parent to have.
We will be sure to pass your kind words on to Jenna she will be over the moon to know she made such a positive impression!
Best wishes,
Tommee Tippee
I contacted Tommee Tippee via Facebook…
I contacted Tommee Tippee via Facebook as my bottle was faulty. I was issued a replacement bottle the same day without issue. Very impressed.
2025年6月17日
自発的なレビュー
Tommee Tippee AU からの回答
Hi Nicole,
Thank you for taking the time to leave a review today.
We do apologise to hear about the issues you faced with your bottles, however it is great to hear you were able to get this resolved so effectively.
If you ever need any more support please do not wait to reach out.
Warm Regards,
Tommee Tippee
Tommee Tippee AU からの回答
Hello Eden,
We are so glad to hear that the service you received was helpful and efficient!
Thank you for taking the time to leave a review and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippe.
Excellent customer service
2025年6月4日
Tommee Tippee AU からの回答
Hello Bibin,
We are thrilled to hear that our Specialist provided you with excellent service!
Thank you for your kind words and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Best customer service from JADE!!!
I messaged Tommee Tippee Facebook page to make aware that I followed all instructions on the box to self sterilise the bottles and it did not work out. JADE was AMAZING with communication she was fast, kind and very helpful I explained my situation and she had all ears and even gave me FREE bottles that I was not expecting at all. So thank you Jade for your time and effort in understanding my situation and having a great outcome!
2025年6月13日
自発的なレビュー
Tommee Tippee AU からの回答
Hello Rangitutehanga,
Thank you so much for your lovely review in relation to the amazing service that you have received from Jade.
We are please to hear that this was dealt with quickly for you and you then received the free bottles needed to feed little one.
We will make sure that Jade is giving this feedback to show how well she has done.
We hope to hear from you again soon and thank you for contacting us.
Kindest Regards
Tommee Tippee
So grateful
I sent a Facebook message to Tommed Tippee AU asking where I could purchase different size flanges for my pump - not only were they super quick at replying to me but they sent me 2 sets of flanges in the size I needed for FREE ( I was more than happy to pay for these). Totally recommend TT
2025年5月19日
Tommee Tippee AU からの回答
Hi Caitlin,
Thank you so much for your lovely message. 😊
We are thrilled to hear that our team could help you so quickly and even better that the correct flange sizes were sent out to you free of charge!
We’re always here to make your feeding journey a little bit easier, and it means the world to know you’d recommend us
Helpful customer service
Was having issues with my breast pump causing damage as the horn was too big, spoke to customer service where they helped me with sizing and test out two new sizes.
2025年5月30日
自発的なレビュー
Tommee Tippee AU からの回答
Hello,
Thank you so much for your lovely review about the service that you have received from one of our Parent Care Specialist.
We are delighted that you have left this lovely review and for contacting us so we can assist.
We hope your Electric Breast pumps works as expected once you have the nee Horns to use.
Kind Regards
Tommee Tippee
Excellent Customer service!
It’s 2.18am and I am writing this review only for the great services I have received from Sophie! Excellent customer service. My Tommee Tippee Dreammaker Sleep Aid is not working properly, Sophie tried her best to help and troubleshoot and finally sending me a new replacement! I am beyond greatful. So happy that I choose this brand. I will definitely recommend to everyone. 😀
2025年5月30日
自発的なレビュー
Tommee Tippee AU からの回答
Hello Ftz,
We are so glad to hear that our Specialist Sophie was able to provide you with excellent service!
Thank you for taking the time to leave us a lovely review and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
absolutely incredible service
my cat chewed a hole in the air hose of my electric breast pump, i messaged tommee tippee asking if they sold parts as i couldn’t find them and Jenna replied saying she has sent me two. Absolutely incredible service im so greatful i will certainly recommend anyone to get a tommee tipped pump not only because it works great but cause the company has the best service around.
2025年5月29日
自発的なレビュー
Tommee Tippee AU からの回答
Hi Caitlyn,
Thank you for taking the time to leave a postive review today.
We're so glad to hear you received such great service. Our goal is to make parenting easier so you can enjoy those special moments with your children, it’s wonderful to hear that Jenna was able to help make that happen.
If you need anything else please do not wait to reach out.
Warm Regards,
Tommee Tippee
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