I cannot fault Tommee Tippees customer service. I purchased some pump/storage items without fully researching them first. I didnât realise that I needed adapters for the bags and a flange adapter for... ãã£ãšèŠã
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Tommee Tippee is an amazing company with fantastic products. We have been using the Perfect Prep® Day & Night machine, and it has made preparing bottles so much easier. When I ran into a small is... ãã£ãšèŠã
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Disappointed. During summer days the machine gets itself too hot whilst dispensing the first warm shot of water, meaning the internal safety setting prevents the dispensing of the required cold wa... ãã£ãšèŠã
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I reached out to see what support I could get as I have a baby on the way and am experiencing extreme financial hardship at the moment. I was in touch with Kelly, and from the moment the interacti... ãã£ãšèŠã
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Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. Itâs no wonder weâre loved by babies and recommended by generations of parents.
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Units 20-22, 15 Ricketts Road, Mount Waverley, , 3149, Victoria, ãªãŒã¹ãã©ãªã¢
- 1800 096 938
- tommeetippee.com/en-au
4.4
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Trainer straw cup issues
Had an issue with a bottle and got in touch via the website chat. Was put onto a customer service rep very quickly. Kelly was a wonderful help sorting things out and organising a replacement.
2026幎5æ14æ¥
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Tommee Tippee AU ããã®åç
Hi Katia,
Thank you for taking the time to leave a review.
We do apologise to hear you received an issue with one of our products however it is great to hear Kelly was able to get to you quickly and resolve you issue by sending out a replacement!
If you ever need anything else please do not wait to reach out.
Best Wishes,
Tommee Tippee
10/10 experience
Amazing experience with the company, fast replies and quick solutions
2026幎5æ13æ¥
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Tommee Tippee AU ããã®åç
Hello Ebony,Â
Thank you so much for the amazing 5 star Trustpilot review about your recent experience.
We are so pleased that you have ranked us 10/10 for the service that you have recieved with a fast reply and you recieved a quick resolution.
We pride ourselves on exceeding our customer expectations and happy you had a fantastic experience with us.
Warmest Regards.
Tommee Tippee.
Kelly and Florence provided absolutelyâŠ
Kelly and Florence provided absolutely amazing customer service. They were both so friendly, helpful, and attentive throughout the process. they made everything feel easy and welcoming. Their professionalism combined with genuine warmth really stood out. Thank you both for going above and beyond to help me it makes such a difference!
2026幎5æ11æ¥
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Tommee Tippee AU ããã®åç
Hello Kristelle,Â
Thank you so much for the amazing 5 star Trustpilot review about your recent experience.
We are so glad to hear that you recieved amazing customer service from us recently.
We are so please to hear that you found were both  both Kelly & Florence.so friendly, helpful friendly and proffesional throughout your interaction and also went beyond your expectations.
We hope to hear from you in the near future.
Kind Regards.
Tommee Tippee.
Tommee Tippee AU ããã®åç
Hi Sarah,
Thank you for taking time to leave your review.
We're always pleased to hear that the site is easy to both navigate and the information you would need as a parent or carer can be easily found.Â
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Tommee Tippee AU ããã®åç
Hi Nicole,
Thank you for taking time to leave your feedback.
We are very sorry to hear that your replacement order has not arrived. We can certainly understand your disappointment at not having the part you need turn up.
One of our Parent-Care Specialists has reached out to you via email to see how we can best support you.Â
We look forward to hearing back from you.
Warmest Wishes,Â
Tommee Tippee.
Customer service the way it should be!!
Spoke with a number of different people in customer service but never once had to repeat myself etc. I required replacement flanges parts which I was trying to source but could not and then team have supplied these free of charge and got it sorted all within 12 hours. Incredible!! Thanks team
2026幎5æ7æ¥
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Tommee Tippee AU ããã®åç
Hi Bridget,
Thank you for taking time to leave your review.
It's always a pleasure to hear that our Parent-Care Specialists are able to help get those parts out to you so you can keep pumping.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Was extremely helpful
Was extremely helpful. Exceeded my expectations, couldn't be happier.
2026幎5æ7æ¥
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Tommee Tippee AU ããã®åç
Hi Katerina,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to be of help and leave you with such a great impression.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Pleasantly surprised, What more could a mum ask for :)
Very pleasantly surprised with the help and support I received with the Tommee Tippee team, I was assisted by multiple customers service team members who asked questions that helped identify the problem which was the solved with replacement. Would highly recommend the products they offer as I know they work and if I have an issues the team will be there to help as well. What more could you ask for as a mum :)
2026幎4æ14æ¥
Tommee Tippee AU ããã®åç
Hi Claudia,Â
Thank you for taking the time to leave a review.Â
We're thrilled to hear that you have received excellent service from our Parentcare Specialists and to hear how satisfied you are with your experience! We're pleased to hear your interaction was helpful and supportive and that your query was resolved swiftly with a replacement on the way. Here at Tommee Tippee we have a duty of care to investigate the issue in detail to ensure we are supporting you as best as we can.Â
If you need any further assistance, please do not hesitate to reach out as we are always happy to help!
Kind Regards,Â
Tommee Tippee
Amazing service and product
Morgan who assisted to get the order underway online went above and beyond the call of duty and provided exceptional customer service. Could not be happier with service or product!
2026幎4æ15æ¥
Tommee Tippee AU ããã®åç
Hi Katrina,Â
Thank you for taking the time to leave some feedback.Â
We're delighted to hear how satisfied you are with the level of service provided to you and the quality of our products. We're thrilled that your query has been resolved swiftly and efficiently so you can get back to your little one. We're over the moon to hear how happy you are and that our Parentcare Specialist went above and beyond to support you.Â
Wishing you all the best,Â
Tommee Tippee
Beverley And Jo from the facebook chatâŠ
Beverley And Jo from the facebook chat were extremely helpful solving my suspected issue with the new glowpod! Turned out to be user error but they were so kind and helped within 1 HOUR!!! Even after business hours :) very appreciative
2026幎4æ20æ¥
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Tommee Tippee AU ããã®åç
Hi Stephanie,
Thank you for taking the time to leave a review of your experience with Beverley and Jo.
We are so pleased to hear how quickly they were able to help out and talk you through using your NightGlow Pod.
Best wishes,Â
Tommee Tippee
I was looking for slow flow teats andâŠ
I was looking for slow flow teats and spoke to Jo, who went above and beyond to help. I purchased tommee tippee bottles for my twins and been gifted two different brands of bottles. My twins are now two and half months old and they prefer two brands out of the three. Out of the three different brands I prefer the glass bottles by tommee tippee as they are perfect for day to day used, easy to clean and even easier to sanitise. Thanks Jo, really appreciate your help.
2026幎4æ17æ¥
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Tommee Tippee AU ããã®åç
Hi there,Â
Thank you for taking the time to leave some feedback.Â
We are thrilled to hear that our Parentcare Specialist was happy to go above and beyond to support you with your query! We're delighted to hear how satisfied you are with the service provided as well as the quality and ease of our products. We are over the moon to hear how much you are loving our Glass Bottles and we hope you continue to love these as much as we do!
Warm Wishes,Â
Tommee Tippee
Quick and helpful customer service
2026幎4æ7æ¥
Tommee Tippee AU ããã®åç
Hi Elisa,Â
Thank you for taking the time to leave some feedback.Â
We are delighted to hear how satisfied you are with the service provided to you and we are thrilled you found our Parentcare Specialists to be quick and helpful at resolving your query.Â
We hope you continue to love our products as much as we do!Â
Warm Regards,Â
Tommee Tippee
Highly disgusted with the communicationâŠ
Highly disgusted with the communication with Tommee Tippee. I purchased a sterilizer twice, and due to the inside being plastic, it has shrunk. However, the email responses back and forth didn't do anything. I'm never purchasing Tommee Tippee baby items ever again, and I will share my thoughts and emails on social media to make everyone aware.
2026幎4æ14æ¥
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Tommee Tippee AU ããã®åç
Hi Maureen,
Thank you for taking the time to leave a review today.
We do apologise to hear you are facing an issue with your Supersteam Steriliser. We understand how frustrating this can be, and we do not expect this to happen.
All of our products are assessed vigorously to ensure they are in line with Health and Safety Standards, we advise following the guidance via our link below to ensure there is no build up of limescale on the heat plate as this may lead to performance issues.Â
You can find instructions on how to maintain the product here: Electric Super-Steam Steriliser Support | Tommee Tippee (https://www.tommeetippee.com/en-au/product-support/support-super-steam-electric-steam-steriliser).
We would love to support you further with this matter and we kindly ask you to reach out to our Parentcare Specialists: Contact Us (https://www.tommeetippee.com/en-au/contact)
Best Wishes,
Tommee Tippee
Thank you Kelly
Bought a starter sprout bottle from a retail store and was missing a lid, tried to return it but the retailer didnt accept it so i contacted tommee tippee on fb and they replied almost right away. I was helped by a person called Kelly who is an absolute legend and offered me a replacement, no hassles, no fuss, all in the span of about 10minutes. Thank you
2026幎4æ11æ¥
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Tommee Tippee AU ããã®åç
Hi,
Thank you for taking the time to leave a review of your experience with Kelly.
We are so happy to hear how helpful she was and was able to offer you a replacement right away with no trouble.
Best wishes,
Tommee Tippee
Good communication and very helpful.
2026幎3æ27æ¥
Tommee Tippee AU ããã®åç
Hello.
Thank you for taking the time to leave your feedback.
It is wonderful to hear you received good communication and our parentcare specialist were very helpful.
If you require any further assistance, please don't hesitate to reach out.
Amazing service
I placed an order a few weeks back, one item that I so desperately wanted so I can start the food journey with my baby ended up being out of stock after placing my order. They quickly refunded the item. I then received a personalised email yesterday advising me that the item was back in stock and as a gesture of goodwill, they will send it through to me. This was absolutely amazing. Debbie was the one handling it all and was so easy to deal with. Outstanding service and attention to detail. She made this so simple.
2026幎4æ1æ¥
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Tommee Tippee AU ããã®åç
Thank you so much for your kind words. Iâm really glad we were able to help and get the item to you in the end.
Iâll be sure to pass your lovely feedback on to Debbie, sheâll be delighted to hear this. Wishing you all the best as you start your babyâs food journey ð
Tommee Tippee
Excellent customer service
Great and reliable products. Quick responses to inquiries and great customer service.
2026幎3æ27æ¥
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Tommee Tippee AU ããã®åç
Hi Natalie,
Thank you for taking time to leave your review.
We're always delighted to hear that you not only enjoy the products but that our Parent-Care Specialists were able to leave such a great impression and provide the kind of service we strive for.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Fantastic Customer Service
I received fantastic customer service from the staff at Tommee Tippee. They responded in a timely manner. They were very helpful and were able to issue me with replacement parts after my dog chewed the travel cap for my perfect prep machine. I would definitely recommend their products as they have been really reliable and the company has great customer service.
2026幎3æ18æ¥
Tommee Tippee AU ããã®åç
Hi Amber,Â
Thank you for taking the time to rate us 5 Stars!Â
We are delighted to hear that your query was resolved swiftly and smoothly by our Parentcare Specialists and that a replacement has been arranged for you. We are so happy to hear how satisfied you are with the service provided and that you have received excellent service in a timely manner.Â
We hope you continue to love our products as much as we do!
Kind Regards,Â
Tommee Tippee
Fast and easy
I had Jo take care of my inquiry so quickly and efficiently. She set my account up and sent out my spare parts so fast. :)
2026幎3æ26æ¥
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Tommee Tippee AU ããã®åç
Hello Tutuila,Â
Thank you so much for the lovely 5 star Trustpilot review.
We are pleased to hear that that Jo was able to help you quickly to make sure you get the spare parts that you needed.
If you need any further help, please ask again.
Warmest Regards,Â
Tommee Tippee,
The customer service team has been amazing
The customer service team has been nothing but a help after losing parts and needing to get spare parts. Iâm so glad I got my pump from Tommee tippee as they have great products and service
2026幎3æ26æ¥
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Tommee Tippee AU ããã®åç
Hello Kirra,Â
Thank you so much for the amazing 5 star Trustpilot review about your recent experience.
We are so pleased to hear that you were giving assistance with your lost parts needed for your breast pump.
Thank you for buying the breast pump from us and for asking for assistance.
We hope to hear from you in the near future.
Warmest Regards.
Tommee Tippee.
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