“I am very happy with my Tommee Tippee Double Wearable Breast Pump. It is very comfortable to wear and easy to use. The hands-free design allows me to do other tasks while pumping, which is very hel... もっと見る
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I needed replacement parts for my double breast pump. The website didn't have an option to reorder and so I contacted customer support. I'm so glad I did. They were so prompt with replying and th... もっと見る
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Highly disgusted with the communication with Tommee Tippee. I purchased a sterilizer twice, and due to the inside being plastic, it has shrunk. However, the email responses back and forth didn't do an... もっと見る
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Kelly and Florence provided absolutely amazing customer service. They were both so friendly, helpful, and attentive throughout the process. they made everything feel easy and welcoming. Their professi... もっと見る
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企業情報
当該企業による記述
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
連絡先
Units 20-22, 15 Ricketts Road, Mount Waverley, , 3149, Victoria, オーストラリア
- 1800 096 938
- tommeetippee.com/en-au
4.4
優良
1490件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
They work incredibly
My daughter guzzled down her bottles like she was never fed until we got these teats and they truly work, they slowed her down significantly and she isn’t as irritated and hasn’t thrown up since. Honestly worth it and highly recommend
2026年1月16日
Tommee Tippee AU からの回答
Hello Yasmin,
Thank you for your feedback.
We are absolutely delighted to hear how our teats have helped your little one with their feeds and we greatly appreciate you taking the time to leave your review.
It is wonderful to know your little one has been less irritated and hasn't thrown up since using them. We are ever so pleased that our teats have helped to make feed times easier and your daughter more comfortable.
Please do not hesitate to reach out if you need any assistance or advice.
Best Wishes
Tommee Tippee
Quick Turnaround
I had sent an request through the website for some spare parts and within a few hours, Nicholas G from the Parent Care team organised for those parts to be shipped out to me. Always amazing service from the Tommee Tippee team!
2026年1月27日
自発的なレビュー
Tommee Tippee AU からの回答
Hi Sef,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent Care Specialists are able to provide you with quick turnaround and get those parts out you.
We will be sure to pass along your kind words to Nicholas.
Please do not hesitate to get back in contact should you ever need any further assistance.
Warmest Wishes,
Tommee Tippee
I’m waiting for a response to my email
2026年1月13日
Tommee Tippee AU からの回答
Hi Alyssa,
Thank you for taking time to leave your feedback.
We're sorry to hear that you have yet to receive a response to your email. We strive to provide quick and efficient service as we know how time crucial enquiries can be when they pertain to the products your little one uses. We are disappointed we have not been able to meet this standard on this occasion.
We can see that one of our Parent Care Specialists is now in contact with you.
We hope to hear back from you soon.
Warmest Wishes,
Tommee Tippee
Easy process
Losing one piece of electric breast pump can be daunting as you would think you need to buy a whole new set. But, Tommy Tippee got you covered for replacing any missed pieces to your doorstep. It was such a hassle free procedure and now I can finally pump for my newborn!
Thanks Tommee Tippee
2026年1月13日
Tommee Tippee AU からの回答
Hi Vicky,
Thank you so much for taking the time to leave this review on your experience.
We are so pleased to hear that you have received support with your electric breast pump and have some replacements on the way. We are delighted to hear that you had such a positive experience with the service provided.
We are thrilled to hear how happy you are and we hope you continue to love these bottles as much as we do!
Wishing you all the best,
Tommee Tippee
Wrong items delivered and back hanging…
Wrong items delivered and back hanging open when delivered
2026年1月12日
Tommee Tippee AU からの回答
Hi Rachael,
Thank you for taking the time to leave this feedback we are truly sorry to hear about your experience with this order.
We completely understand how frustrating it can be to not receive an expected order and would like to have this resolved for you.
One of our parent care specialists has reached out to you to see what we can do to make this right for you.
Warmest Wishes,
Tommee Tippee
Excellent customer service
Excellent customer service, I found an issue with a product ( no fault of product, just wrong sizing ) in particular the Manual Hand Pump. After sending an email, I had a response from a lovely lady who was very helpful. After some back and fourth messaging she was able to help me find my size via a link with clear instructions, next thing I know the correct size horn & insert was being sent to me. I encourage anyone with questions, problems or enquires to definitely speak to their team!
2026年1月17日
自発的なレビュー
Tommee Tippee AU からの回答
Hello Chelsea,
Thank you for your feedback.
We are delighted to hear how pleased you are with the service that you received and that your issue was promptly resolved. This is the experience we strive to provide for our customers so we really do appreciate you taking the time to leave your review on your experience.
Please do not hesitate to contact us should you ever need any further assistance at all.
Best Wishes
Tommee Tippee
Great customer service
Talked with Sophie and she was able to help with what I needed and sorted it out in minutes!
2026年1月17日
自発的なレビュー
Tommee Tippee AU からの回答
Hi Amber,
Thank you for sharing some lovely feedback!
We are pleased to hear that our Parentcare Specialists were happy to support you in resolving your query efficiently and quickly. We are delighted to hear you are satisfied with our service and we hope you continue to love our products as much as we do.
Wishing you all the best,
Tommee Tippee
Very happy
I ordered 17th Dec and bottles arrived 22nd Dec. I thought they hadn't arrived but customer support helped me and parcel had been at the post office but I hadn't been made aware.
2025年12月17日
Tommee Tippee AU からの回答
Hello Rae,
Thank you for taking this time to leave us feedback.
We are so happy to hear that our parentcare specialists were able to support you. We understand how frustrating it can be when you do not know where your parcel is, especially if you really need it! That's why we are always happy to help.
Please do not hesitate to get back in touch if you ever need further assistance.
Best wishes,
Tommee Tippee
Great Products & Great Customer Service
This is how a great company should be! I reached out to customer service because our daycare had lost a valve piece to one of our Sport Toddler bottles (without the valve the bottle will leak if turned upside down). I asked customer service if they sold a spare parts kit because we love the bottles and didn’t want them to go to waste. They replied back and said they currently didn’t have any spare parts to send but opted to send us 2 bottles free of charge. I was shocked and very happily surprised! I’ve got a few friends at work whose wives are pregnant and I guarantee you I will be recommending they buy Tommee Tippee brand bottles! Great experience and great products!
2025年12月9日
自発的なレビュー
Tommee Tippee AU からの回答
Hi Trevor,
Thank you for taking the time to leave a review of your experience with us!
We are so pleased to hear our specialists were able to help you out despite not having stock of the valves you needed. We hope you little one loves the new cups.
Best wishes,
Tommee Tippee
Tommee Tippee AU からの回答
Hello Christine,
Thank you for taking to leave a review of our services.
It's always great to hear our Parent Care Specialists are able to provide parents and carers with the support they need.
Please do get back in contact should you ever require any further assistance.
Tommee Tippee AU からの回答
Hi Sam,
Thank you for taking time to leave feedback on your experience with us.
It's always great to hear our Parent Care Specialists are able to provide you with the level of service we strive for.
Please do not hesitate to reach out should you need any assistance.
Warmest Wishes,
Tommee Tippee
Easy to reload cassette
2025年11月19日
Tommee Tippee AU からの回答
Hi Adrian,
Thank you so much for taking the time to leave a review!
We are so happy to hear that the Twist & Click Nappy Disposal Bin Refills are easy to reload. It's great that we are able to make nappy changing simple with the ease of the reloadable cassettes.
Thank you again for your review and please let us know if we can be of any further assistance.
Best Wishes
Tommee Tippee
Nicholas was exceptionally helpful
Nicholas was exceptionally helpful. The service was professional and exceeded my expectations in replacing a missing part I needed.
2025年12月18日
自発的なレビュー
Tommee Tippee AU からの回答
Hi Rachel,
Thank you for taking the time to leave your feedback.
We're delighted to hear we were able to exceed your expectations and that Nicholas was so helpful.
Please do not hesitate to contact us should you ever need any further help.
Warmest regards,
Tommee Tippee
Tommee Tippee AU からの回答
Hi Sheville,
Thank you for sharing your feedback with us!
We are so happy to hear that you found our team to be very helpful and that you are pleased with the service provided.
If you need any further assistance we are always happy to help!
Kind Regards,
Tommee Tippee
I never received anything was told so…
I never received anything was told so many times that a replacement is sent but nothing arrived.
2025年12月5日
Tommee Tippee AU からの回答
Hello Lubna.
Thank you for taking the time to leave your feedback.
We are extremely sorry to hear you have not received your replacement order, this is certainly not something we would expect and fully appreciate how inconvenient this will be for you.
One of our Parentcare Specialists will reach out to you through Email to discuss this matter further.
Warm Wishes.
Tommee Tippee.
I needed help to order a different size…
I needed help to order a different size horn than the ones that came with my in-bra wearable pump.
As a first time mum currently dealing with a newborn, I found it annoying to not be able to just order one quickly on their website as the brochure says. On my phone, I couldn't get the checkout and on my laptop, when I selected New Zealand, the parts that I needed where no longer available.
I used the chatbot which wasn't really helpful and also sent an email to the support team for which I got a reply the day after. Once I was in contact with someone though (Nicholas) everything became easy as he managed everything for me and ordered the parts I needed.
Even if Nicholas did everything right I am sti giving a 3star review because I am sure the process could be improved. Even though the warehouse is in Australia, there must be a better way to make it easy for NZ to order through your website without needing the help of the support team.
2025年12月12日
自発的なレビュー
Tommee Tippee AU からの回答
Hi Anais,
Thank you for taking the time to leave some feedback on your experience.
We are ever so pleased to hear that you are satisfied with the service our Customer Support Team was able to provide and we are thrilled that we could support you with your query.
We are sorry to hear that prior to contacting us this was a difficult process for you and we really appreciate your feedback with this. As we look to the future, we aim to build and expand as a brand to support all of our customers as we do not have a website for New Zealand at this time. Our team are always happy to help should you require further assistance in the future.
Thank you for sharing this with us and we wish you all the best,
Tommee Tippee
Fantastic communication
Fantastic communication, and very helpful at the support desk when looking for replacement parts for a breast pump.
2025年12月4日
自発的なレビュー
Tommee Tippee AU からの回答
Hi Carrie,
Thank you so much for taking the time to provide us with your feedback.
We are pleased to hear that that you had a great experience with our Parent Care Specialist team and found them to be very helpful.
Best wishes,
Tommee Tippee
Tommee Tippee AU からの回答
Hi Patricia,
Thank you so much for taking the time to leave your feedback. We are so happy to hear that you have enjoyed our service product.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Tommee Tippee AU からの回答
Hi Inah,
Thank you for taking the time to share your experience with our customer service team!
We are thrilled to hear that you are pleased and satisfied with the service you received from our team and that you have found our customer service to be very friendly. We are always happy to help as best as we can!
Wishing you all the best,
Tommee Tippee
Tommee Tippee AU からの回答
Hi Karen,
Thank you for taking the time to share your feedback with us.
We are delighted that you found the Groegg2 Nursery Thermometer to be at a good price and an excellent product. We are especially pleased to hear of the fast delivery you received.
Kind regards,
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