I cannot fault Tommee Tippees customer service. I purchased some pump/storage items without fully researching them first. I didnât realise that I needed adapters for the bags and a flange adapter for... ãã£ãšèŠã
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Tommee Tippee is an amazing company with fantastic products. We have been using the Perfect Prep® Day & Night machine, and it has made preparing bottles so much easier. When I ran into a small is... ãã£ãšèŠã
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Disappointed. During summer days the machine gets itself too hot whilst dispensing the first warm shot of water, meaning the internal safety setting prevents the dispensing of the required cold wa... ãã£ãšèŠã
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I reached out to see what support I could get as I have a baby on the way and am experiencing extreme financial hardship at the moment. I was in touch with Kelly, and from the moment the interacti... ãã£ãšèŠã
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Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. Itâs no wonder weâre loved by babies and recommended by generations of parents.
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Units 20-22, 15 Ricketts Road, Mount Waverley, , 3149, Victoria, ãªãŒã¹ãã©ãªã¢
- 1800 096 938
- tommeetippee.com/en-au
4.4
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Very happy
I ordered 17th Dec and bottles arrived 22nd Dec. I thought they hadn't arrived but customer support helped me and parcel had been at the post office but I hadn't been made aware.
2025幎12æ17æ¥
Tommee Tippee AU ããã®åç
Hello Rae,Â
Thank you for taking this time to leave us feedback.Â
We are so happy to hear that our parentcare specialists were able to support you. We understand how frustrating it can be when you do not know where your parcel is, especially if you really need it! That's why we are always happy to help.Â
Please do not hesitate to get back in touch if you ever need further assistance.Â
Best wishes,Â
Tommee Tippee
Great Products & Great Customer Service
This is how a great company should be! I reached out to customer service because our daycare had lost a valve piece to one of our Sport Toddler bottles (without the valve the bottle will leak if turned upside down). I asked customer service if they sold a spare parts kit because we love the bottles and didnât want them to go to waste. They replied back and said they currently didnât have any spare parts to send but opted to send us 2 bottles free of charge. I was shocked and very happily surprised! Iâve got a few friends at work whose wives are pregnant and I guarantee you I will be recommending they buy Tommee Tippee brand bottles! Great experience and great products!
2025幎12æ9æ¥
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Tommee Tippee AU ããã®åç
Hi Trevor,
Thank you for taking the time to leave a review of your experience with us!
We are so pleased to hear our specialists were able to help you out despite not having stock of the valves you needed. We hope you little one loves the new cups.
Best wishes,
Tommee Tippee
Tommee Tippee AU ããã®åç
Hello Christine,
Thank you for taking to leave a review of our services.
It's always great to hear our Parent Care Specialists are able to provide parents and carers with the support they need.
Please do get back in contact should you ever require any further assistance.
Tommee Tippee AU ããã®åç
Hi Sam,
Thank you for taking time to leave feedback on your experience with us.
It's always great to hear our Parent Care Specialists are able to provide you with the level of service we strive for.
Please do not hesitate to reach out should you need any assistance.
Warmest Wishes,
Tommee Tippee
Easy to reload cassette
2025幎11æ19æ¥
Tommee Tippee AU ããã®åç
Hi Adrian,
Thank you so much for taking the time to leave a review!
We are so happy to hear that the Twist & Click Nappy Disposal Bin Refills are easy to reload. It's great that we are able to make nappy changing simple with the ease of the reloadable cassettes.
Thank you again for your review and please let us know if we can be of any further assistance.
Best Wishes
Tommee Tippee
Nicholas was exceptionally helpful
Nicholas was exceptionally helpful. The service was professional and exceeded my expectations in replacing a missing part I needed.
2025幎12æ18æ¥
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Tommee Tippee AU ããã®åç
Hi Rachel,
Thank you for taking the time to leave your feedback.Â
We're delighted to hear we were able to exceed your expectations and that Nicholas was so helpful.
Please do not hesitate to contact us should you ever need any further help.
Warmest regards,
Tommee Tippee
Tommee Tippee AU ããã®åç
Hi Sheville,Â
Thank you for sharing your feedback with us!Â
We are so happy to hear that you found our team to be very helpful and that you are pleased with the service provided.Â
If you need any further assistance we are always happy to help!Â
Kind Regards,
Tommee Tippee
I never received anything was told soâŠ
I never received anything was told so many times that a replacement is sent but nothing arrived.
2025幎12æ5æ¥
Tommee Tippee AU ããã®åç
Hello Lubna.
Thank you for taking the time to leave your feedback.
We are extremely sorry to hear you have not received your replacement order, this is certainly not something we would expect and fully appreciate how inconvenient this will be for you.
One of our Parentcare Specialists will reach out to you through Email to discuss this matter further.
Warm Wishes.
Tommee Tippee.
I needed help to order a different sizeâŠ
I needed help to order a different size horn than the ones that came with my in-bra wearable pump.
As a first time mum currently dealing with a newborn, I found it annoying to not be able to just order one quickly on their website as the brochure says. On my phone, I couldn't get the checkout and on my laptop, when I selected New Zealand, the parts that I needed where no longer available.
I used the chatbot which wasn't really helpful and also sent an email to the support team for which I got a reply the day after. Once I was in contact with someone though (Nicholas) everything became easy as he managed everything for me and ordered the parts I needed.
Even if Nicholas did everything right I am sti giving a 3star review because I am sure the process could be improved. Even though the warehouse is in Australia, there must be a better way to make it easy for NZ to order through your website without needing the help of the support team.
2025幎12æ12æ¥
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Tommee Tippee AU ããã®åç
Hi Anais,Â
Thank you for taking the time to leave some feedback on your experience.Â
We are ever so pleased to hear that you are satisfied with the service our Customer Support Team was able to provide and we are thrilled that we could support you with your query.Â
We are sorry to hear that prior to contacting us this was a difficult process for you and we really appreciate your feedback with this. As we look to the future, we aim to build and expand as a brand to support all of our customers as we do not have a website for New Zealand at this time. Our team are always happy to help should you require further assistance in the future.Â
Thank you for sharing this with us and we wish you all the best,Â
Tommee Tippee
Fantastic communication
Fantastic communication, and very helpful at the support desk when looking for replacement parts for a breast pump.
2025幎12æ4æ¥
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Tommee Tippee AU ããã®åç
Hi Carrie,
Thank you so much for taking the time to provide us with your feedback.
We are pleased to hear that that you had a great experience with our Parent Care Specialist team and found them to be very helpful.
Best wishes,
Tommee Tippee
Tommee Tippee AU ããã®åç
Hi Patricia,
Thank you so much for taking the time to leave your feedback. We are so happy to hear that you have enjoyed our service product.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Customer service is very friendly!
Customer service is very friendly!! Awesome work â€ïžâ€ïž
2025幎11æ18æ¥
Tommee Tippee AU ããã®åç
Hi Inah,
Thank you for taking the time to share your experience with our customer service team!Â
We are thrilled to hear that you are pleased and satisfied with the service you received from our team and that you have found our customer service to be very friendly. We are always happy to help as best as we can!
Wishing you all the best,
Tommee Tippee
Tommee Tippee AU ããã®åç
Hi Karen,
Thank you for taking the time to share your feedback with us.
We are delighted that you found the Groegg2 Nursery Thermometer to be at a good price and an excellent product. We are especially pleased to hear of the fast delivery you received.
Kind regards,
Amazing customer service
Amazing customer service, didnât have to wait on hold, Nicolas was such a clear and polite communicator. He helped me to replace a spare part Iâm very impressed with how easy this was
2025幎11æ28æ¥
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Tommee Tippee AU ããã®åç
Hi Samara,
Thank you for sharing your feedback with us.
We are delighted to hear that Nicholas was clear and polite when speaking with you and that he was able to arrange the spare parts that you needed.
We will be sure to pass your feedback on to Nicholas.
Kind regards,
Tommee Tippee AU ããã®åç
Hello Kiara.
Thank you for leaving your feedback.
We are sincerely sorry that you have received the incorrect item, this is certainly not something we would expect and fully appreciate how frustrating and inconvenient this will be for you.
We can see you have been in contact with our Parentcare specialist's and we would like to get this issue resolved as quickly as possible as we understand how important this is.
Our Parentcare Specialist has reached out to you through Email to get this issue rectified.
Warm Wishes.
Tommee Tippee.
Excellent Customer Service
I recently reached out to Tommee Tippee about a part that needed replacing on one of their products. When they werenât able to replace the specific part, they went above and beyond and sent out a brand-new product instead. The communication throughout the whole process was clear, fast and friendly.
2025幎11æ25æ¥
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Tommee Tippee AU ããã®åç
Hi Laura,Â
Thank you for your feedback. We are sorry that we did not have the part that you required for your product.Â
We are delighted to hear that our customer service team were able to assist you with sending you out a brand new product. We are glad that the whole process was clear, fast and friendly.Â
We hope you continue to use our products and services in the future.Â
Best Wishes
Tommee Tippee.
Nicholas was excellent with hisâŠ
Nicholas was excellent with his customer service and was able to provide me with all the information I required!
2025幎11æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Tommee Tippee AU ããã®åç
Hi Maddie,
Thank you for taking the time to leave a lovely review for Nicholas.
We are so happy to hear he got everything resolved for you and provided you with all the required information.
If you require any further assistance, please don't hesitate to reach out.
Best wishes,
Tommee Tippee
Excellent service my device is faultyâŠ
Excellent service my device is faulty they did excellent job in responding and replacing
2025幎11æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Tommee Tippee AU ããã®åç
Hello Sravani,
Thank you for your feedback.Â
It is wonderful to hear how pleased you are with your experience and the service that we provided. We are glad the issue with your device was resolved with a replacement and we really appreciate you taking the time to leave your review.Â
Best Wishes
Tommee Tippee
I had an issue ordering different flange sizes
I had an issue ordering different flange sizes with my pump. I contacted costumer service and they resolved my issue straight away sending me the correct size flange. Sophie K took care of it for me and was very kind and fast resolving the issue. Thanks very much.
2025幎11æ10æ¥
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Tommee Tippee AU ããã®åç
Hello Heather,Â
Thank you so much for the amazing 5 star review about your experience with the lovely Sophie.
We are very pleased to hear that Sophie was able to help you to get the horn inserts you needed quickly.
Your feedback will be passed onto Sophie, which she will be delighted with,
Thank you for being a customer and we hope to hear from you soon.
Warmest Regards
Tommee Tippee
Getting replacement parts
If you need replacement parts and you are in New Zealand you better request them 6 weeks in advance. It took 3 separate deliveries to finally get what I requested from the first interaction. And every time you send them a message on messenger you will have to re explain what you need and what has gone wrong, and hope they understand. Also they use some bad AI to emails follow ups to customers and they were unrelated to my queries. Once I finally got my products I was happy with them.
2025幎10æ29æ¥
Tommee Tippee AU ããã®åç
Hi Laura,Â
Thank you for taking the time to leave some feedback on your experience.Â
We are sorry to hear that this has been a stressful process for you and we understand that getting the right horns for yourself can be tricky. We can confirm that our 17mm and 19mm are horn inserts and not horns as these sit inside of the horns you currently use or with another horn. You can use the below link for further support on measuring and horns available.Â
https://www.tommeetippee.com/en-au/parent-library/newborn-baby/feeding/expressing/how-to-measure-your-nipples-for-your-breast-pump-flange
We can see that these items have been delivered and we are glad to hear that you are happy with these. We are sorry to hear that you are disappointed with our automated emails as these are sent when we have not heard from you in a while. We will be happy to take this feedback on board.Â
Kind Regards,Â
Tommee Tippee
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