I honestly couldn't rate a company more and Antony who I dealt with was so helpful! I messaged on the chat as I was gifted the gro egg which has been really useful and the cable was damaged so wanted... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Brilliant experience, I was dealing with their customer service team in replacing part of a perfect prep machine I was missing. I dealt with Harry and Antony, who went out of their way to help me. Bot... もっと見る
Beverley was a huge help to me after my initial product turned faulty, she arranged for a replacement to be sent out. Upon arrival, the delivery person took a picture of the box as it was extremely da... もっと見る
企業が回答しました
Beverley and Honorine both have been so helpful in sorting out my concerns with a damaged item, super quick email reply’s and taking everything into account. Thank you for all your help
企業が回答しました
企業情報
当該企業による記述
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
連絡先
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, 英国
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
優良
1万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I contacted tommee tipper regarding an…
I contacted tommee tipper regarding an issue that appeared with my portable feed maker. They responded very quickly just needing proof of purchase and some questions answered regarding the product. And very quickly sent me out a replacement order. Martin and Thomas dealt with the complaint & both did an excellent job. Thank you very much
2026年9月7日
自発的なレビュー
Tommee Tippee UK からの回答
Hello Naomi.
Thank you for taking the time to leave your feedback.
We are sorry to hear that an issue appeared with your portable feed maker, we understand how inconvenient this would have been for you and little one.
We are so thrilled to hear that our parentcare specialist Martin and Thomas were available to quickly offer their help and get the issue resolved for you.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Great customer service experience when…
Great customer service experience when sorting a faulty product.
2026年9月7日
自発的なレビュー
Tommee Tippee UK からの回答
Hello Lauren.
Thank you for taking the time to leave your feedback.
We are delighted to hear you received great customer service and your issue was resolved. We will certainly pass your kind words onto the team.
Warm wishes.
Tommee Tippee.
Absolutely incredible customer service
Absolutely incredible customer service. Spoke with Debbie this morning who was so helpful and accommodating. Highly recommend Tommee Tippee because their customer service is second to none. Thank you again Debbie
2026年9月7日
自発的なレビュー
Tommee Tippee UK からの回答
Hello Sally.
Thank you for taking the time to leave your feedback.
We are so thrilled to hear our parentcare specialist Debbie was very helpful and accommodating and was able to help resolve your query.
It is lovely to hear you would highly recommend our customer service.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippeee.
Excellent Customer Service
Excellent products.
Spoke to Elliot, a Live Agent, who was able to assist me with a query and source some replacement bits I needed for feeding. Very quick, polite and professional service, and was able to help out without any complications. Great example of customer service.
2026年9月7日
自発的なレビュー
Tommee Tippee UK からの回答
Hello Shines.
Thank you for taking the time to leave your review.
We are thrilled to hear our parentcare specialist Elliot was on hand to offer a polite and professional service and to solve your query quickly and without any complications.
We will certainly be passing your kind words on.
If you require any further assistance, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
The customer support agent Morgan was…
The customer support agent Morgan was very helpful and quick on reply
2026年9月4日
自発的なレビュー
Tommee Tippee UK からの回答
Hello Zane.
Thank you for taking the time to leave your review.
We are delighted to hear that Morgan was very helpful and quick with their response time.
We will certainly be passing your kind words on.
If you require any further assistance, please dont hesitate to reach out.
Warm wishes.
Tommee Tippee.don't
Tommee Tippee UK からの回答
Hello Lynda.
Thank you for taking the time to leave your review.
We are thrilled to hear you received a speedy response, we hope your issue has now been resolved.
If you require any further assistance, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Me han ayudado a resolver un problema
Me han ayudado a resolver un problema. Muy pendientes de que se resolviera. Mención especial a Elliot! Gracias.
2026年9月4日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Noelia,
Thank you for taking the time to leave a review of your experience with Elliot.
It's great to hear that he was very attentive when helping with resolving your query.
Best wishes,
Tommee Tippee
Our steriliser tripped our electrics…
Our steriliser tripped our electrics and would not work so I contacted TT parent care to see if they could help. In one quick phone call, with no wait time to get through, I spoke to a lovely advisor named Beth who asked me a few questions and advised she would send me an email for me to send some photos across of the heat plate. The email came through swiftly and described exactly what I needed to provide. Fast forward to the response email, Beth confirmed they would send out a new replacement machine! I am over the moon with the quickness in sorting this, thank you so much Beth for making the process so smooth and easy!
2026年9月4日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Chloe,
Thank you for taking the time to leave a review of your experience with Beth.
It's wonderful to hear how efficient and lovely she was when helping with your query about your steriliser. We are so glad to hear this was all resolved!
Best wishes,
Tommee Tippee
Parent care specialist
Debbie and Beth from the customer service department were absolutely brilliant in helping with me when I contacted, thank you so much ladies for everything!
Quick responding and very helpful
2026年9月4日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Ffion,
Thank you for taking time to leave your review.
We're always pleased to hear that our Parent-Care Specialists were able to help resolve your issue so quickly and leave you with such a good impression.
We will be sure to pass along your kind words to both Debbie and Beth.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
The best brand
The best brand !
Love all of the items they have
Good prices for the high quality of the items
The prep pro machine was recommended so I got it in the new stone colour and it’s actually beautiful as well as practical
Customer service is really good with English speaking staff which is perfect and definitely appreciated
Fast delivery
The majority of products are available in stock
2026年5月7日
Tommee Tippee UK からの回答
Hi Stacey,
Thank you for taking the time to leave a postiive review of your experience with us.
We are so pleased to hear you loved the items you got and found it easy to communicate with our Parent-care Specialists.
Best wishes,
Tommee Tippee
Their support was great and they very…
Their support was great and they very quickly and efficiently responded. Perfect service, couldn’t have asked more.
2026年9月4日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Nils,
We're so glad to hear that you had such a positive experience with our team!
Here at Tommee Tippee, we always want to do the best for our customers, so hearing that you had perfect service from them is exactly what we strive for.
Warmest Regards,
Tommee Tippee
Great Customer Service by Susie
We have a faulty Prep Go Portable Formula Feed Maker, contacted Customer Services via telephone on 4th September 2026, spoke to a lady called Susie. Susie was very professional, efficient and friendly. I explained the problem we have been having with the star flashing red on the lid, Susie asked a few details on how we have been maintaining the product. Provided proof of purchase and a video of the fault via email. Within 20 minutes of my call a replacement product has been ordered and on its way to us. Appreciate Susie's help and efficiency in resolving our problem. Thank you!
2026年9月4日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Anya,
Thank you for taking the time to leave this wonderful review for us.
We are so happy to hear that Susie was professional, friendly and efficient and that she was able to quickly resolve your issue.
We will make sure that your kind words are passed along to her.
Best wishes,
Tommee Tippee
Elliot was very helpful
Elliot was very helpful, talking me through different things and was able to resolve my query without any issues.
2026年9月4日
自発的なレビュー
Tommee Tippee UK からの回答
Hello SB,
Thank you for taking the time to leave a review, it is very much appreciated.
We are glad Elliot was very helpful and got your query solved, we will be sure to pass this onto Elliot.
Kind regards,
Tommee Tippee.
I was helped by Florence
I was helped by Florence. She was lovely to speak to on the phone, very helpful and replaced my faulty items. Which has been organised very quickly and should receive in the next couple of days. She was a fantastic help
2026年9月4日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Amanda,
Thank you for leaving a lovely review of your experience with Florence.
We are so happy to hear how quick and helpful she as when assisting wirth your query over the phone.
Best wishes,
Tommee Tippee
Spoke with Tayla
Spoke with Tayla, very polite with great customer communication/service, fixed my issues that I had. Thankyou
2026年9月3日
自発的なレビュー
Tommee Tippee UK からの回答
Hi,
Thank you for taking the time to leave a review of your experience with Tayla.
We are so pleased to hear how polite and communicative she was when assisting with your query.
Best wishes,
Tommee
Electric Steam Steriliser
Well-designed and easy-to-use steam steriliser
This review is solely about the product itself and does not reflect my previous customer service experience.
After experiencing a lot of frustration with my old Super Steam steriliser, I was looking for a better alternative, and this electric steam steriliser has been a significant improvement.
The steriliser is well designed and easy to use. I believe the heating plate is much better designed compared with my previous steriliser. It has a simple one-button operation with useful LED functions. Once the sterilisation cycle is complete, it provides clear indications of the remaining waiting time and when the process has been completed.
It also has an automatic shut-off function, so I do not have to worry about it continuing to operate even if it remains plugged in.
The only downside, in my opinion, is the price point. On the Tommee Tippee website, it is marketed at almost £75, which feels quite expensive. However, I purchased mine from a different retailer at a discounted price of £54, which I believe offers much better value.
Overall, this is a well-designed and easy-to-use steriliser, and a significant improvement over my previous one.
2026年8月29日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Shupan,
Thank you for taking time to leave your review of the Electric Steam Steriliser.
We are always pleased to hear that Parents or Carers approve of the design and that it can help make your parenting journey that little bit easier.
We will be sure to take on board your comments regarding pricing so we can look to improve our services for the future.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Tommee tippee cooling flask flash red
Tommee tippee white cooling flask has been flashing red after just a few uses. Contact made with customer services and spoke with Debbie who was very helpful and was able to see that the product was faulty and advised me not to use the product and has sent out a replacement. This was dealt with quickly.
2026年9月2日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Grace,
Thank you for your feedback.
We are delighted to hear that Debbie was able to assist you with your query and send you out a replacement flask.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
I’m incredibly grateful to Martin from…
I’m incredibly grateful to Martin from Tommee Tippee for going out of his way to help me find the correct inserts for my electric pump—and, to my surprise, he provided them completely free of charge!
His kindness and willingness to help went above and beyond, and I truly appreciate it. All the Tommee Tippee products I’ve used so far have been fantastic, and this level of customer service makes me even happier to recommend the brand.
Thank you so much, Martin! Your help was genuinely appreciated
2026年9月2日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Shridha,
Thank you for your feedback.
We are delighted to hear that Martin was able to assist you with your query and sent you out the correct inserts for you breast pump.
We will pass your kind words over to him.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Spoke to the lovely Debbie today about…
Spoke to the lovely Debbie today about my cooling flask! She was quick, professional and very friendly while sorting out my issue. 10/10 experience. Couldn’t recommend enough. More than happy and satisfied with my outcome, very kind x
2026年9月2日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Faith,
Thank you for your feedback.
We are delighted to hear that Debbie was able to assist you with your query.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Spoke to a lovely lady on the customer…
Spoke to a lovely lady on the customer support line called Beverley, who was able to greatly help with a concern I had about how I was using a product. As a new father, this advice and support was extremely valuable. Thank you, Beverley — 10/10 for the aftercare support!
2026年9月2日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Joshua,
Thank you for your feedback.
We are delighted to hear that Beverley was able to assist you with your query. We understand being a new parent can be daunting at times.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
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