Well, what can I say from a premium brand like TT. From sales, customer services to after sales team... they have been amazing. My conversation & correspondence was with a lady called Susie fro... もっと見る
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Have had a Tommee Tippee weighted straw cup for about 4 months, and the weight has started coming off the straw (which then means the any-way-up bit doesn't work). Fine that it's worn out considering... もっと見る
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Very impressed. Contacted support on their live chat function on the website - Nicholas responded live at 2am and sent out the relevant breast pump flange inserts free of charge. All resolved within 5... もっと見る
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Really great customer service provided by Andy on the online chat, sourcing me free replacement parts for my Wearable Manual Breast Pump. Chat was a little slow but otherwise flawless.
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企業情報
当該企業による記述
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
連絡先
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, 英国
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
優良
1万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
We accidentally threw away some parts…
We accidentally threw away some parts of my baby’s anti-Colic bottles.
Contacted the customer service and asked for replacement parts and they sent me new bottles. I couldn’t believe they help me and sent me new bottles.
2026年5月18日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Michele,
Thank you truly for your feedback, it is greatly appreciated.
We are extremely happy to hear that you had a great experience with our Parent Care Specialists, and we were able to help you.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Tommee Tippee UK からの回答
Hi Jennifer,
Thank you truly for your feedback, it is greatly appreciated.
We are extremely happy to hear that you had a great experience and couldn't be happier with it.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Tommee Tippee UK からの回答
Hi Kathryn,
Thank you for providing us with your feedback.
We are pleased to hear that you found the Complete Anti-Colic Bottle Feeding Bundle is a really good price.
We hope you continue to use our products in the future.
Best wishes,
Tommee Tippee
Cienna was extremely helpful and…
Cienna was extremely helpful and assisted me with the replacement pump parts.
2026年5月18日
自発的なレビュー
Tommee Tippee UK からの回答
Hello Sharni.
Thank you for taking the time to leave your review.
It is wonderful to hear that our parentcare specialist Cienna was extremely helpful in managing to send you out some spare parts for your Pump.
We will certainly be passing your kind words on.
If you require any further assistance, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Purchased the black out blind and…
Purchased the black out blind and around 7am I went into my sons room to take it down, heard a bang and due to the heat it’s cracked my window. Nothing was said about this even being a possibility. Strongly advise to everyone not to purchase.
2026年5月17日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Rachel,
Thank you for taking time to leave your feedback.
We're sorry to hear of your experience with the Portable Black Out Blind, we designed this to be an easy way for Parent and Carers to be an adaptable and easy way to create a dark sleepy environment for your little one so we can understand your disappointment at finding the heat has caused a crack in your window.
As Trustpilot has not provided us with your email on this occasion, can we kindly ask you to get in contact with ourselves, quoting 143713, so we can look at how we can best support you.
We look forward to hearing from you.
Warmest Wishes,
Tommee Tippee
The best customer service provided
I bought my breast pump 3 years ago never knowing i needed the right size flange as I've always used the ones it came with. Until I had my second child and I contacted them by chance to get assistance with getting the right size flange. I didnt have my receipt due to buying it in store but they sent me a couple of sizes to try, I wasnt expecting it as this is my first time contacting their customer service. But I should have known that they provide amazing service like their products. Im glad I am supporting them. I have tommee tippee baby products from breast pumps to nappy bins- even for my first child.
Thank you so much for assisting me.
2026年5月13日
Tommee Tippee UK からの回答
Hi Mae,
Thank you for taking time to leave your review.
We're always pleased to hear that our Parent-Care Specialists can assist you in getting out the spare parts you need so you can keep pumping.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
5 star customer service
When my weighted straw broke I rang up and spoke with Susie, she had a replacement sent out immediately, it arrived within 2 days I am so pleased with the customer service Thankyou!
2026年5月14日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Caitlin,
Thank you for taking time to leave your review.
It's always a pleasure to hear that our Parent-Care Specialists are able to help you so quickly with getting out the replacement for you and your little one.
We will be sure to pass along your kind words to Susie.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Does what it says on the tin
Does what it says on the tin, never had an issue with the products and at a good price too.
2026年5月11日
Tommee Tippee UK からの回答
Hi Lauren,
Thank you for taking time to leave your review.
It is always great to hear that our products meet with parent and carer approval, and that you find the price so reasonable as well.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Quick customer service response
The customer service was quick to respond. The item I was inquiring about has been discontinued but they were able to provide a suitable replacement. I emailed and was responded with three different representatives but the tradition was seamless.
I'm glad I reached out and am satisfied with the service I received.
2026年5月5日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Javaria,
Thank you for taking time to leave your review.
We're always glad to hear that although the product you were after was discontinued, the our Parent-Care Specialists were able to be of help in getting you a suitable replacement.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Customer service very helpful. Happy with products and prompt delivery
Customer service very helpful
2026年5月11日
Tommee Tippee UK からの回答
Hi Mrs N,
Thank you for taking time to leave your review.
We're always pleased to hear that our Parent-Care Specialists can be of help in getting your order out to you and provide the kind of service we strive for.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Straw replacement & kindness
My granddaughter will only use the weighted straw cup & eventually bites through the straw. Tommee Tippee have helped me twice with this issue, have provided replacement straws & have been kind & understanding.
2026年5月11日
Tommee Tippee UK からの回答
Hi Laura,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to help you and your little one out when it comes to these straws and leave you with such a good impression.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Absolutely amazing service
Absolutely amazing service! Contacted them via Facebook asking about a dummy, told it was being discontinued (sad times) but they were amazing in helping me find something similar as a replacement for my son! Shout out to Antony and Honorine who were absolute angels!
2026年5月14日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Jemma,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to help resolve this issue for you and find you something similar for your little one.
We will be sure to pass along your kind words to both Antony and Honorine.
Please do not hesitate to get back in touch should you ever need future assistance.
Warmest Wishes,
Tommee Tippee.
After sale service great
After sale service great. My machine stopped working and they helped resolve this by me sending serial numbers very efficient
2026年5月11日
Tommee Tippee UK からの回答
Hi Maureen,
Thank you for your feedback.
We are delighted to hear that our Parentcare specialist were able to assist you with your query and send you out a replacement.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Used a GroEgg for 3 weeks and it broke
Used a GroEgg for 3 weeks and it broke. Best they could offer was 20% discount on the website. Customer service was appalling considering i’ve never had a problem with tommee tippee since becoming a mother 3 years ago.
Would NOT recommend anymore.
*did get in contact again and they were just as useless
2026年5月16日
自発的なレビュー
Tommee Tippee UK からの回答
Hello Shannon,
Thank you for taking the time to update your review.
We are sorry to hear that speaking with us again left you feeling unsatisfied again. We assure you this is not the experience we expect our consumers to have.
When discussing a product and a warranty claim, we do need to consider the age of the product and where this was purchased from and this can limit us on what can be offered. We do offer discount codes in cases where the product is outside of the warranty period we would have offered and so this can be used to purchase a replacement, at a lower cost.
Purchasing from us directly benefits our consumers as all electrical good have the 2 year warranty applied.
We are sorry we have not been able to meet your expectations on this occassion and we hope this has not deterred you from continuing to use our products.
We wish you all the best,
Tommee Tippee
No complaints!
Easy ordering, quick delivery, great product. No complaints!
Ordered spare parts for my electric breast pump I bought 5 years ago and all the new parts fit great!
2026年5月11日
Tommee Tippee UK からの回答
Hi Jennifer,
Thank you for providing us with your feedback.
It's great to hear that you found the spare parts easy to order; and that the process was quick and hassle-free.
We hope you continue to use our products in the future.
Best wishes,
Tommee Tippee
Spoken with Jo she helped me to find…
Spoken with Jo she helped me to find the right water bottle for my daughter. I really appreciate the quick respond and support to find the right bottle. Thank you Jo.
2026年5月15日
自発的なレビュー
Tommee Tippee UK からの回答
Thank you very much for taking the time to leave feedback - it is greatly appreciated.
We're happy to hear that you had a positive experience from Jo, and we will be sure to pass your comments on to her.
Should you need anything else, we will be happy to help.
Best Wishes
Tommee Tippee
Quick replacement
Had one bottle with a defect on it. The team were quick to respond and send a replacement. Always used Tommee Tippee before , great products.
2026年5月14日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Emma,
Thank you for your kind words. We're really glad we could resolve the issue you had with your bottle quickly for you.
We do appreciate your support as we keep improving the quality of our products and service towards our lovely customers.
Best wishes,
Tommee Tippee
Efficient and effective resolution
I contacted TT as my PrepGo feed maker’s LED lid had stopped working. Jude was fantastic, and resolved my issue efficiently and effectively, issuing a replacement so I can continue to feed my little one on the go! Couldn’t have asked for a better service!
2026年5月14日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Paris,
Thank you for taking the time to leave a review of your experience with Jude.
We are so happy to hear he was fantastic and efficient in getting everything resolved and replaced for you.
Best wishes,
Tommee Tippee
Tommee Tippee UK からの回答
Hi Atanaska,
Thank you for your feedback.
We are delighted to hear that you find our service quick and trusted.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
The machine is brilliant and very…
The machine is brilliant and very efficient. We had an issue with it overnight. I called customer service at 9am. Debbie from customer service helped me and explained everything in details and was very clear. The issue was with the machine itself and as it was not resolved, Debbie was very professional and very kindly offered a replacement machine. This is all done within an hour from me calling customer support. Thank you Debbie for a world class service and being very professional, clear and knowledgable about the product. Your knowledge was clear to me as you talked me a step by step guide. Highly recommend and great customer service (Debbie).
2026年5月14日
自発的なレビュー
Tommee Tippee UK からの回答
Hello Haytham,
Thank you for taking the time to leave such a lovely review.
We are so delighted to hear Debbie made such a positive impact!
We will be sure to pass your kind words over.
Be sure to reach back out to us if you need anything in the future, we are always happy to help.
Warmest Wishes,
Tommee Tippee
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