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Je cherchais un taxi car en randonnée pédestre , je nâai pas compris quâen fait le service était une conciergerie et non une entreprise de taxi. Erreur de ma part, jâai annulé ma demande rapidement ,... ãã£ãšèŠã
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One star is too many. Utilogo has a mendacious business model. I thought I was booking a table at my local restaurant, using one of the established online booking services (The Fork, Open Table etc.... ãã£ãšèŠã
I contacted the helpline as I mistakingly signed up for a subscription which I did not need. I spoke to a really helpful lady called Lili who immediately found my details and unsubscribes me and refu... ãã£ãšèŠã
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The service itself is great, really helped in a pinch, the assistants are really helpful when called as well. Only thing is though you are semi-immediately put on a subscription with the service. As I... ãã£ãšèŠã
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Scam just done same to me trying to take money out my bank lucky the bank stopped it
Utilogo ããã®åç
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only â¬0.01, followed by a monthly subscription that you can cancel at any time. We also offer a âsatisfaction or your money backâ guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Jim from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Terrible! Honestly, I don't even recall using this company but sure enough, they had taken $85.00AUD when we were in Italy and tried again today when we we have been home over a month! I'm so glad we didn't have any funds in the travel account. I've now cancelled my card. A complete scam!
Utilogo ããã®åç
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only â¬0.01, followed by a monthly subscription that you can cancel at any time. We also offer a âsatisfaction or your money backâ guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Jim from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Scam , avoid took 49.50 from my account which i did not authorise. Now trying to get my money back through my bank.
Avoid at all costs !!!!!
While on holiday in France I tried to book a table at a restaurant using the restaurant website. When I entered the date and time I requested I was transferred to another website to confirm my booking. I had to enter my card details to secure a table which I did . I had no idea that I had entered into a subscription service for £49.50 a month !
I only wanted to book a table for dinner, now I find seven days later Utilogo has taken £49.50!
*** Update*** Utilogo have kindly given me my requested refund ! Thank you!
Utilogo ããã®åç
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only â¬0.01, followed by a monthly subscription that you can cancel at any time. We also offer a âsatisfaction or your money backâ guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Jim from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
The service itself is great, really helped in a pinch, the assistants are really helpful when called as well. Only thing is though you are semi-immediately put on a subscription with the service. As I only needed it once I cancelled after my use was concluded, but I would've been happy to pay a small fee for what I received.
Utilogo ããã®åç
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
Thank you so much for your very positive feedback! We are delighted to hear that our service met your expectations. Your satisfaction is our top priority, and itâs truly a pleasure to know that we were able to provide you with an enjoyable experience.
We look forward to the pleasure of assisting you again with your future bookings!
Toni from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Ordered a taxi, charged 1p, they never sent a taxi and they cancelled the reservation then £49.50 was charged to my account 3 days later!
Utilogo ããã®åç
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only â¬0.01, followed by a monthly subscription that you can cancel at any time. We also offer a âsatisfaction or your money backâ guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Jim from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
scam, taxi didnât show up and tried calling the company and they would hang up everytime, after 3 days they tried taking £48 out of my account. bank blocked the payment and now i have to get a new card. so annoying and stupid
Utilogo ããã®åç
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Utilogo works with partner concierge services that provide personal assistants available 7 days a week to help our clients with all their bookings: restaurants, taxis, hotels, travel, shows, and much more. These services are designed to save you time and offer advice that makes your daily life easier.
Our service begins with a 3-day trial for â¬0.01, followed by a monthly subscription that can be canceled at any time, with a satisfaction or refund guarantee on the last transaction. All subscription details are clearly displayed on our website, including a checkbox to confirm your consent.
In addition, to avoid any misunderstanding, our concierge sends SMS and emails upon registration to remind you of the terms and introduce the service.
Our customer service team will be happy to respond to your requests as quickly as possible and will call you back if unavailable.
Best regards,
Judith from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Quick response with efficient follow up call
Utilogo ããã®åç
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
Thank you so much for your very positive feedback! We are delighted to hear that our service met your expectations. Your satisfaction is our top priority, and itâs truly a pleasure to know that we were able to provide you with an enjoyable experience.
We look forward to the pleasure of assisting you again with your future bookings!
Toni from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Scam, a fraudulent company fronted as a taxi service - ordered a taxi via the taxi-reza.com website, they tried to take £49.50 after 3 days and it was queried and blocked by my bank so had to get a new card. DO NOT USE, an absolute scam
Utilogo ããã®åç
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only â¬0.01, followed by a monthly subscription that you can cancel at any time. We also offer a âsatisfaction or your money backâ guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Jim from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Tried to sneak in a 50 pound subscription i wasn't even aware until my Bank declined it and contacted me about it .
Although i probably did get a message confirming the subscription when you're trying to find a taxi in the middle of nowhere at night already tired, you're not paying much attention to the T&Cs, and I don't make enough bookings to justify the expense, I'll edit the review with two more stars, having accepted the apology
Utilogo ããã®åç
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only â¬0.01, followed by a monthly subscription that you can cancel at any time. We also offer a âsatisfaction or your money backâ guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Jim from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
As a previous review has said, this company (Utilogo.com) appears to front as Taxi Reza and pre authorizes £0.01 but then a dew days later tries to take £49.50 from bank account. Would advise not to use or input card details.
Utilogo ããã®åç
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Utilogo works with partner concierge services that provide personal assistants available 7 days a week to help our clients with all their bookings: restaurants, taxis, hotels, travel, shows, and much more. These services are designed to save you time and offer advice that makes your daily life easier.
Our service begins with a 3-day trial for â¬0.01, followed by a monthly subscription that can be canceled at any time, with a satisfaction or refund guarantee on the last transaction. All subscription details are clearly displayed on our website, including a checkbox to confirm your consent.
In addition, to avoid any misunderstanding, our concierge sends SMS and emails upon registration to remind you of the terms and introduce the service.
Our customer service team will be happy to respond to your requests as quickly as possible and will call you back if unavailable.
Best regards,
Judith from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Scam restaurant booking. Have had to have my card blocked to stop them taking further money
Utilogo ããã®åç
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only â¬0.01, followed by a monthly subscription that you can cancel at any time. We also offer a âsatisfaction or your money backâ guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Jim from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Utilogo ããã®åç
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
Thank you so much for your warm comment! We are delighted to hear that our service met your expectations. Your feedback is a great source of motivation for our team, and weâre happy to have contributed to the smooth running of your experience.
We look forward to seeing you again very soon for your next booking!
Jennifer from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Total scam, I thought I was booking a restaurant, next thing I know they are trying to take £49.50 out my account
Utilogo ããã®åç
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only â¬0.01, followed by a monthly subscription that you can cancel at any time. We also offer a âsatisfaction or your money backâ guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Jim from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Absolute scammers cover is a taxi firm donât use taxi app that comes up when you search for a taxi - ours was reze-es taxi from a tram stop and tried to take a transaction several times over a week make sure you report a total block to your bank
Utilogo ããã®åç
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Utilogo works with partner concierge services that provide personal assistants available 7 days a week to help our clients with all their bookings: restaurants, taxis, hotels, travel, shows, and much more. These services are designed to save you time and offer advice that makes your daily life easier.
Our service begins with a 3-day trial for â¬0.01, followed by a monthly subscription that can be canceled at any time, with a satisfaction or refund guarantee on the last transaction. All subscription details are clearly displayed on our website, including a checkbox to confirm your consent.
In addition, to avoid any misunderstanding, our concierge sends SMS and emails upon registration to remind you of the terms and introduce the service.
Our customer service team will be happy to respond to your requests as quickly as possible and will call you back if unavailable.
Best regards,
Judith from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
I spoke with Josh today. He was very lovely and sorted out my problem efficiently! 5 stars
Utilogo ããã®åç
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
Thank you so much for your encouraging words! We are delighted to hear that our service fully met your expectations. Your satisfaction is the best reward for our work, and weâre happy to have lived up to it.
Weâll make sure to pass your message on to our concierge, who will be truly touched.
We look forward to welcoming you again very soon for another great experience with us!
Jill from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Very poor service.
I was looking for a taxi at an airport and was covertly signed up to a monthly subscription service.
I got a phone call from them to confirm taxi was on its way but it never showed up so I got a normal airport taxi and cancelled the taxi.
When I realised I was signed up to a useless monthly service I tried to cancel online but kept getting an error message. I tried to phone to cancel but their 24/7 phone service wasn't available and kept cutting off.
I then sent an email trying to cancel as well but I was still charged the first month.
I raised a dispute with my bank and got the money refunded.
Utilogo ããã®åç
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only â¬0.01, followed by a monthly subscription that you can cancel at any time. We also offer a âsatisfaction or your money backâ guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Jim from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Used them once to find a taxi. They didn't manage to find one but signed me up to a monthly subscription service and tried to take £50 from my account.
This isn't very clear at the point that you sign up and is at the bottom of the email afterwards - feels sneaky.
Afterwards they were easy to cancel with and get a refund from though
Utilogo ããã®åç
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Utilogo works with partner concierge services that provide personal assistants available 7 days a week to help our clients with all their bookings: restaurants, taxis, hotels, travel, shows, and much more. These services are designed to save you time and offer advice that makes your daily life easier.
Our service begins with a 3-day trial for â¬0.01, followed by a monthly subscription that can be canceled at any time, with a satisfaction or refund guarantee on the last transaction. All subscription details are clearly displayed on our website, including a checkbox to confirm your consent.
In addition, to avoid any misunderstanding, our concierge sends SMS and emails upon registration to remind you of the terms and introduce the service.
Our customer service team will be happy to respond to your requests as quickly as possible and will call you back if unavailable.
Best regards,
Judith from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Utilogo ããã®åç
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Utilogo works with partner concierge services that provide personal assistants available 7 days a week to help our clients with all their bookings: restaurants, taxis, hotels, travel, shows, and much more. These services are designed to save you time and offer advice that makes your daily life easier.
Our service begins with a 3-day trial for â¬0.01, followed by a monthly subscription that can be canceled at any time, with a satisfaction or refund guarantee on the last transaction. All subscription details are clearly displayed on our website, including a checkbox to confirm your consent.
In addition, to avoid any misunderstanding, our concierge sends SMS and emails upon registration to remind you of the terms and introduce the service.
Our customer service team will be happy to respond to your requests as quickly as possible and will call you back if unavailable.
Best regards,
Judith from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Scammers
Fraudsters
Keep trying to withdraw £43 from my bank - had to report and get a new card to step then attempting to do this!
Absolute pain in the backside.
Utilogo ããã®åç
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only â¬0.01, followed by a monthly subscription that you can cancel at any time. We also offer a âsatisfaction or your money backâ guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Jim from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
I don't know if they are a scam company or just incompetent. They sign up customers to a subscription service (which starts on a 3 day trial then deceptively rolls onto a EUR49.50/mth subscription) which supposedly offers 7 hours of premium support per month. However, the support is utterly useless!
I booked a taxi for an airport transfer with Taxi Reza (who utilises Utilogo) 2 days in advance and got an email saying the booking was being processed and would receive a confirmation in 15 minutes (which never arrived).
After still receiving no confirmation the following day (and having a flight the next morning), I called them up to get a status update. The customer service agent was useless and could not give me any information, only saying that taxis were in high demand and I should receive an update later that day.
I insisted I would not leave the call until it was confirmed, as I didn't want to be stuck with no transfer the next morning. They said they would "add notes to my booking". After pushing some more, they then encouraged me to cancel my booking!
I then asked for it to be escalated to management, given their "concierge service" they profess to offer was clearly useless as they couldn't even deliver the basic service of booking my taxi. The manager then assured me I would receive an update within 30 minutes, which also never happened.
After this, I decided to book a taxi myself and was swiftly able to book a taxi through another provider with no issues. I then asked Utilogo to cancel my (non-existent) booking and any "subscription" they had signed me up for.
I don't know how they can sign up people for their service which doesn't even do the job it is meant to do. Deceptive and incompetent at best, scam at the worst.
Edit: they also tried to report this post as defamation and get the post taken down. They should be reported to consumer protection. They are criminals.
Utilogo ããã®åç
Email: contact@utilogo.com
Phone: 01 89 71 96 99
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only â¬0.01, followed by a monthly subscription that you can cancel at any time. We also offer a âsatisfaction or your money backâ guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Jim from Utilogo
Email: contact@utilogo.com
Phone: 01 89 71 96 99
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