Vacationstogo レビュー 99

Useless. My mom and her siblings were going on 16-day Transatlantic Princess cruise. My uncle, who always books cabin for only himself, got sick and could not go about a week before the cruise. I called Princess to see if I could take my uncle's place since the cruise was paid for. They told me it was too late to switch names which policy in itself is a weird since Princess was still booking the cruise. They told me to contact Vacations To Go and talk to the agent my Uncle booked with. I thought great; the agent will fight for me to get the cabin switched to my name. The agent did not fight for me and told me the cabin could not be transferred to my name, and my Uncle would only be able to get his taxes back, but he had to cancel the cruise. The next day I had an idea: Instead of transferring the cabin to my name, why don't I try to be added to the booking by paying for myself as the second occupant of my Uncle's cabin. I thought since my Uncle had booked single occupancy, I would pay much less as the second guest than what my Uncle had paid. I called Vacations To Go and they told me my Uncle had paid for a double-occupancy cabin (Why a double-occupancy, I don't know because he always books a cabin just for himself), and I would only have to pay the taxes on the cruise to be added to the cabin. Great. I will pay the taxes, be added to the cabin, and then my Uncle can cancel, and I can go on the cruise for just the cost of the taxes. Well, my Uncle had just cancelled the cruise before I called, and Vacations to Go did nothing. I had my Uncle's cruise reservation, but I had zero idea he had paid for a double occupancy. Vacations To Go knew he had paid for a double occupancy, so why didn't they suggest adding me to cabin booking when I first called? They are supposed to be the cruise experts, and I bet this type of problem does arise quite frequently. If the cruise line won't let you change names and is still booking, then suggest adding an individual to the cabin, especially if the cabin is completely paid for and the new guest would only pay the cruise taxes. I am missing out on 4K+ cruise because Vacations To Go would not fight for their customers, and they are also completely incompetent on cruise policies. I felt like they had gotten my Uncle's money and that was that, and they didn't want to help solve a common problem that had a simple solution.

Their price quarantee is a bad joke and they tell you whatever it takes to get you to book a cruise.

If you buy directly from cruise lines, you will get better prices and they do not lie to you.

Best if the wound go of business! We bought the sosalled insrucnce what a JOKE !

Very unprofessional! The customer service alone is the reason not to go. A bunch of kids running the place. It appears you can skip booking through them and save a lot of money as well.

En noviembre de 2023 me cancelaron un crucero por el Mediterráneo. Quedaron de devolver el pago inicial a los 30 días. Hacia fines de diciembre como no habían reembolsado, les escribí. Me dijeron que MSC Cruceros se habían traspapelado y que en 15 días estarían el reembolso (esto fue el 3 de enero). El 18 de enero de 2024 Les volví a escribir, y me dijeron el fin de semana si me depositarían. Hoy 2 de febrero de 2024, ya les he escrito 3 veces más y no responde,

I booked through the vacations to go a solo cruise. They recommended a single solo travel group called VTG I signed up. I was sexually assaulted on an elevator on the princess cruise line on day, three of my cruise by a member of the group. The men were absolutely inappropriate and sexually harassing me if you are female and slightly attractive beware . I filed police reports and reported to the cruise ship who did not protect me. They let the attacker roam the ship while I had to stay in my room for five of the seven days out of fear of running into him and retaliation for reporting the assault the assailant was a retired police captain females beware of the single travel groups you are not protected

I called late , almost at the end of the business hours on Friday Jan 19 to get a final price on a 16 d cruise w Norwegian company . The agent Cesalie Watler said it was $950 + tax .
The advertised price I had was $599 + tax & I told her I can email her the price I had on an email from them . After being placed on hold she said ,,oh , I found it , it is $599 “. I asked to get an email w the total price which I did . Saturday I emailed her asking to book it . She emailed me right away and asked me to provide our names & DOB & she would place the cabin on hold & call me next day to finalize the booking .
On her Saturday email to me she had her phone number and office hours for Saturday listed 11AM TO 8 PM .
I did not hear from her next day so I left a voice message & sent an Email . Still nothing .
Monday I left another voicemail without any response.
I spoke w supervisor Abby who said would investigate and her attitude was like ,, things happen ! Also informed me that the cruise was sold out !
I was promised that Cesalie will call me w an explanation to what happened. Never called me !
I emailed my complaint to Cesalie’s manager Beltran Abordo who sent me an email claiming he tried to call me & leave a voice mail twice but was not able to go thru .
I had absolutely no missed calls or messages and my phone worked just fine .
He tried to convince me that Cesalie did not book the cruise or contact me because she was not in the office Saturday . He forgot she emailed me Saturday & did not think I noticed her office ours listed .
Had no explanation why she did not call Monday either ! Did not take any responsibility for mishandling this situation . Tried to imply that was my fault .
Ang guess what? He said now they have the cruise available at $950 ! How convenient !
I think that Cesalie was told not to book this cruise at the lower price & just not call me back . They hoped I would take the cruise with the increased rate .
Dishonest , deceiving , unethical and lying .
I am convinced that they will respond to my complaint with a fabricated explanation and a lie .
This behavior is unacceptable and I wonder if the higher management of this company knows what is going on .

We booked our family cruise with Vacations to go and only got lip service from Donell. She always had an excuse why she didn’t get back with us. She made promises that we found out later were never going to happen. When we booked the cruise we told her from day one we wanted to have our 5 rooms on the same floor, this did not happen, she indicated she would make notes in our reservation, only to be told later by her manager this was impossible to do in there system. They got our money and could have cared less in helping us with any concerns/questions we had. Oh and the cruise line basically said we were SOL because we did not book directly with them. Never again will I use a booking company they are there for the commission only not customer service. One and done is there motto.

The most friendly and helpful travel company I have used.

We have had over 7 cruises from them with no problems, unlike Opodo!

We were set up on a snorkel trip thru Vacation to go, while waiting for 2 hours on the dock for another cruise ship to dock, I called to get my money back and leave the excursion but keep getting put on hold. No one could help me so would not recommend this service at all. So went on trip but still cut the trip short because we did not have enough time.

We have used Vacations to go for the last 3-4 years .. and service is super .. and they have better prices than the cruise lines .. I recommend for my friends and family ..
I have 2 cruised booked for 2024 ..
Salutes from Denmark

I've booked vacations with them in the past and have one currently booked now. We've had excellent customer service, the prices are excellent, and their website is really easy to navigate. I like that they partner with shoreexcursiongroup which we've used several times to book cruise excursions at a much better rate than the boat offers

A los pocos días de hacer una reserva con 400 dólares de garantía para un crucero tuve que anularla por motivos de fuerza mayor y todavía después de transcurridos 2 meses no me devuelven mi dinero, he mandado muchos email y me toman el pelo dando disculpas ridículas, ahora ni siquiera responden, ósea se quedan con el dinero de la gente, quien responde a esto?
Lo considero un abuso.

Have booked 2 cruises over the last 18 years and service has always been perfect. Changes and customer service is first rate. Never dealt with another company but Vacations to Go!

My first agent, Max Richardson, didn’t reply to my emails after booking. There is always a survey link, which I filled out honestly, and the president of the company Alan Fox called me and was very apologetic.

I then worked with Devan King for several trips and she was beyond fantastic, especially searching out discounts and accommodating when I called with price drops. I gave her great reviews and then she got promoted so she can’t book cruises anymore, sadly.

I was moved to Vanessa, who was on vacation while my final payment was due. Luckily, I called in and a manger processed it. Vanessa was shortly fired.

Devan then referred me to a wonderful, very experienced agent, Fallon Lopez, who is extremely responsive even in her time off!

Be proactive in choosing who you work with. If you just accept whoever answers your call, you may end up with a new/poor employee.

A lot of these reviews are showing people didn’t do their research about their cruise or understand dynamic pricing. If your preferred agent is off work today, call customer service and a manger will help you.

Always complete the survey!! They do read those and adjust staff accordingly.

You’re never going to get a bottle of wine in your room like a small travel agent would give you. That comes out of their commission and VTG reduces the price of your cruise instead.

Kathleen McClintock was the agent that book my family’s first family vacation. EVERTHING was terrible. Once we were all booked there was no getting in contact with the agent (Kathleen McClintock). It was 5-families we did NOT want adjoining rooms; my sister and her family and brother and his family had adjoining rooms. Our elderly patents were assigned to a different shuttle. The agent (Kathleen McClintock) recommended The Royalton Blue Waters Resort because the had a “kids club”. The kid’s club was closed! Most of the restaurants on the resort was closed. This was the worst vacation of my life. I will NEVER use Vacations To Go again. I will never recommend Vacations To Go.

Booked for 50th wedding anniversary. Assured we had an ocean view after paying extra. Assured they had 24 hour room service. I called and asked Justice if they had elevators as my husband has a cane. No answer. Arrived put on 4th floor. Changed to ground floor and we’re put across from loud disco party. No room service had to rent a scooter to get anywhere. Terrible customer service. I have written to Justice three times no answer

I got a quote for a cruise deal that the website says is 45% less than brochure price which was $2740 for two people but the exact same cruise and room on the MSC website was $2448 for two people.

So it's actually less on the original cruise website... Don't trust these guys at all.

TLDR: Horrible experience… Run, don’t walk, away from Mimi Montgomery & Vacations to Go.

I recently had the misfortune of booking a trip with Mimi Montgomery, a travel agent at Vacations to Go, and I cannot express enough my disappointment and frustration with the entire experience. From start to finish, Mimi displayed a level of incompetence and unprofessionalism that left my family and me in a state of disbelief.

We booked the Globus Tours 12 Day tour: Brazil, Argentina, and Chile with the expectation that Mimi would provide the necessary support and assistance throughout the process. However, her promises of exceptional service quickly proved to be nothing more than empty words.

During the booking process, Mimi assured us that she would help us change our flights to more desirable times if we were dissatisfied with the ones assigned (given she was “unable to provide the times to us in advance of booking”). However, once we booked and requested the change, we were hit with an unexpected fee of $200 per person, totaling $1000. We had never authorized this change, yet Mimi went ahead and altered our flights without our consent. Only after escalating the matter to her managers did they acknowledge the error and waive the fee. Such careless and deceptive actions are inexcusable and reflect a complete lack of integrity on Mimi's part.

As if this incident wasn't enough, on July 11, 2023, Mimi sent an email to myself and an unrelated individual containing all our personal and reservation information. It was a shocking breach of privacy and professionalism. When I raised this concern, Mimi tried to downplay the severity of the situation, claiming the email contained no personal information. Furthermore, her attempt to shift blame by alleging she sent the same message on March 16, 2023, was baseless, as she had actually sent it to the same wrong person. Her defensive and combative attitude when confronted with her mistake only further highlighted her lack of accountability and customer service skills. She proceeded to hang up on me when I pointed out her mistake and refused to take my calls subsequent to that.

Mimi Montgomery's unprofessionalism, incompetence, and poor communication skills are utterly unacceptable. Her actions have not only caused us immense stress and frustration but have also jeopardized our trust in Vacations to Go as a whole. It is clear that Mimi is ill-suited for her role and does not possess the necessary qualities to provide quality service to customers.

I strongly advise anyone considering Vacations to Go to steer clear of Mimi Montgomery. Her actions reflect poorly on the company, and she has demonstrated a complete disregard for customer satisfaction and basic professionalism. Vacations to Go needs to address these serious issues and ensure that their employees are capable and accountable.

In conclusion, my experience with Mimi Montgomery at Vacations to Go was an absolute nightmare. I urge others to seek out alternative travel agents who prioritize customer service and professionalism.

I wish I had read these reviews before I booked with them. I booked 3 cruises with them I paid for the first 2 with my card but I only realised when told the third one was due for payment that they had kept my card details. I don’t know about the USA but it’s illegal in the uk to keep card details without permission from the card holder. Since I pointed this out to Travo Hawks I’ve tried to get in touch with him to pay my balance and I have struggled. I was told by the switchboard that I would have to wait at least 20mins on the phone for a manager who was the only one that could get into my account, he managed to get in touch with Travo who said he would ring me back that was an hour ago and it’s now 10pm uk time and still no call. How disgusting is this. I’ve never come across such a terrible travel agent, all they’re interested in is getting you signed up then they treat you like dirt. NEVER AGAIN I’ll stick to uk based agents in future