vidaXLレビュー 

ПЪлни БОКЛУЦИ ,ПОЛУЧИХ ТРИ СМЪРДЯЩИ ВЪЗГЛАВНИЦИ И ЕДИН СЧУПЕН ЧАСОВНИК ОТ КАРТОН.
МНОГО ВНИМАВАЙТЕ С ТЕЗИ ИЗМАМНИЦИ,ЕДИНСТВЕНОТО КОЕТО МИ ПРЕДЛОЖИХА ,САМ ДА ВЪРНА ПРОДУКТИТЕ НА НЯКЪВ СИ АДРЕС В ПОШЛА И ЧАК ТОГАВА СА ЩЕЛИ ДА МИ ПРЕДЛОЖЕТЕ НЕЩО! КОЕ ДА ВИ ВЪРНА БЕ ИЗМАМНИЦИ? ВЪЗГЛАВНИЦИТЕ СА ОТВОРЕНИ И ОТ ТЯХ ИЗЛИЗА ВОНЯЩА МИРИЗМА,ЕЛАТЕ СИ ГИ ВЗЕМЕТЕ ИЛИ ОГЪНАТИЯ КАРТОН КОЙТО УЖ Е ВИНТИЖ ЧАСОВНИК! ВНИМАВАЙТЕ МНОГО,ТОВА СА ИЗМАМНИЦИ И НИКОГА НЯМА ДА ПОЛУЧИТЕ ПОМОЩ,ПАРИ И НЕРВИ НА ВЯТЪР,САМО СЪД И КЪМ НАП!

НОМЕР НА ПОРЪЧКА
Благодарим за Вашата поръчка № 0035000344373 във vidaXL

If I could give no stars, I would do that. Extremely disappointed with the customer service. They sent me the wrong product (which is cheaper than what I ordered), and I requested a full refund. I sent pictures (as they asked for them) and explained the case. Asked them to organize the shipping back and to cover it, as it is their mistake. They did nothing. They were waiting for the 14-day period to pass, but still no word from them. I'll leave bad reviews everywhere and contact the consumer protection authorities in my country and their country. Lost about 500 euros. I would never order from them, and I'd advise anyone who's having any thoughts about ordering from them to never order from Vida XL.

Update from 2.6.2026
Since it won't let me respond to your comment below, I'll leave this update here to tell other people not to purchase anything from you. The so-called "best solution" for me was you suggesting me to refund me 15%, but the thing is - I overpaid, because the so-called product that "doesn't meet my expectations" is simply the wrong and cheaper one. You sent me the wrong one, and now you just want to send me a small refund, so at the end I still pay in full and you're writhng bulshit as a response here. And by the way, I met the deadline and sent all the requested information immediately. You simply kept stalling me until the deadline had passed, so you could wash your hands of the matter.

Всичко, отврат

Поръчах резервно платнище за тента, останах разочарована.
Прозира,слънцето пече през него.
Не бих поръчала нищо повече от вас!!!

Бърза доставка, качество на продукта и лесен монтаж

I've ordered a coffee table, according to the website should be delivered within 4-6 days. 10 days later still nothing. Contacted the terrible customer service -some badly translated chat, where you barely understand what they are on about and 2 more days still nothing. Contacted them again to cancel the order, and got told that I will have to wait another 16 days for the refund?! Absolutely shocking. My money are now stuck with those amateurs for a month, for something that they are not capable of delivering. Amateurs

It’s perfect for me. 👍🏻❤️❤️❤️❤️❤️

We ordered the 120 cm impregnated pine garden bench, paid in full, and it was delivered with multiple problems:

The wood is a much darker colour than shown on the website.
The parts and bolts arrived wet, several bolts are rusted and the wood has mould, which undermines the strength of a load-bearing seat.
A required wooden support (part 315393 / P175500639, "support 2") is missing, so the bench cannot be assembled at all.

When we tried to resolve it, the phone line went unanswered, and the chat agent gave us the part number then left the conversation with no way to reconnect.
We've now had to escalate this in writing to vidaXL's compliance team and are prepared to file with the Bulgarian Consumer Protection Commission (КЗП). Paying full price for an unusable, unsafe product with no working support channel is not acceptable.

The product must be improved- difficult to assemble, cushions aren't that full like the pictures, they are sliding - a velcro or something must be added, the back pillows don't have a zipper, the legs are made of plastic, not metal..

User friendly website, on time delivery, great product, super fast service in terms of receiving the invoice for the purchase.

Доставка в много пакети, необозначени, идващи в различни дни. Сбъркан адрес. После единият артикул се оказа с 10(?!) см по-къс.

I ordered a plastic shoe shell and was pleasantly surprised by how quickly it arrived. I initially expected lower quality, but the product turned out to be very well-made with strong and solid construction. I’m really satisfied with my purchase and will definitely order from them again.
Warm regards,
Simeon

Бидоните за вода са с високо качество, лесно се сглобяват, материалът е много здрав, бърза доставка, препоръчвам магазина.

Free and relatively fast delivery is great. However, products are generally shit, it's like a temu quality. The garden bed I ordered is made of super thin metal, easily bendable by a 6 year old using 2 fingers only. The construction plan it silly, if you do it properly, it deforms the metal shapes. The whole structure is amazingly wobbly and unstable. Price is okayish but I expected better quality even for that price.

I waited a lot for this arch, and after I started assembling, it turned out some parts are wrong and I cannot have it completed…

Disaster - you can not return anything to them even in grace period! I wanted to return products due to poor quality 1 day after I received them and now 1 month later they are still saying they are organising collection. 1 month later I am still waiting for someone to collect! AVOID AT ALL COST!

Благодаря и за ролетните щори!

Уникална мивка. Бърза доставка.

Never again

Доставката е ОК,Опаковката ОК,Но..упътването не е на Български ,липсват елементи в комплекта и благодарение на това че съм в България успях с допълнителни материали да дозавърша монтажа.