Clinique レビュー 

I bought a bottle of dramatically different lotion the pump failed after a few uses and when I contacted Clinique support they could have not been more helpful. Took some details and promptly sent me out another bottle direct to my door. I have used Clinique for many years and find their products fantastic and gentle on my skin.

Disappointed with products but customer service was excellent.
I bought clinical skin repair serum and moisturiser in store but when I started using them, there were white flakes all over. I tried using both with different products but still the same. Same happened with my daughter’s 29 year old skin. That was £150 worth of disappointment!
I contacted customer service along with photos and they agreed to send replacement products up to the value of purchase. I chose and they sent quite quickly. I was satisfied with this transaction.

I have used clinique make up for many years, but the quality is now deterioriating to such a degree that I am going to stop using it. Everything I use - foundation, face powder, mascara is just not what it used to be. The foundation is runnier; the powder is still ok but the brush they provide breaks within a week or two (they used to last months) and the mascara is gloopy and vile. I can only conclude that, like many companies, to make more profit they are lowering their production values. Good luck with that strategy moving forwards!

Bought a quickliner for eyes. Everytime I used it, the eyeliner ' pencil' broke, despite keeping the point to a minimum. Finally at about 1 cm the pencil just dropped out of the holder.
Fuming as it was not cheap but acknowledge that the combined concept of pencil plus 'smudger' could have been great!
03 Roast Coffee,quickline for eyes

I have always used Clinique foundarion and prefer their sheer, glowy formulas for my rosacea and dry skin. When I found out they had discontinued even better glow, I was gutted. I've used this for years to reliably cover my redness. Their customer service team told me the even better vitamin makeup was a good alternative. They matched me to a shade which was far too light. The texture is chalky and it clung to all my dry patches. It provided zero coverage and was caky.

Worse, after applying my skin started itching and burning. I had to remove it entirely and my face was all red. I've never had this from a Clinique foundarion before.

I'd been told I could return the makeup, no questions asked, if the shade was wrong. So I reached out to customer service via live chat but was told they couldn't refund me. I'd need to wait for their team to call me. This isn't convenient as I'm at work. I just want my money back! I only bought based on the returns promise.

I have been using Clinique stay matte oil free makeup for years and loved it! It went on easily,left a really good finish,felt light and lasted all day whatever the weather.
Unfortunately this has suddenly been discontinued and I was advised after speaking to a Clinique representative to try Clinique beyond perfecting as this would give a similar coverage and feel!
How wrong was that advise! The makeup ,was available in the same colour but this is where any similarity ended. It was difficult to apply , it felt horribly thick ,very much like old fashioned makeup,and felt claggy and uncomfortable once applied. During the day,even without humidity,it moved,rubbed off and just felt sticky.
I was a loyal,happy Clinique customer for 35 years but I'm afraid I will now be looking elsewhere. I'm extremely disappointed that the makeup they now offer seems to have taken a backwards step to the old fashioned,heavy ,claggy makeups of years ago ,and don't understand why they've stopped making the stay matte oil free makeup which was so good and easy to wear
Please Clinique think again and bring it back!!

Terrible quality

I’ve been a customer of Clinique for over 30 years. I made a complaint (first ever) regarding Dramatically Different lotion to their customer service team and I was treated very badly. On my opening the lotion it was the consistency of milk, it couldn’t be used. I was fobbed off by customer service and when I asked for a manager to look into the complaint I received no further reply from them. I’ll use Ginzing products in future, I’ve found the moisturiser to be far superior to the Clinique DD.

Terrible terrible customer service. God forbid they get your order wrong. They had a promotion on, I ordered and waited 2weeks for delivery that never came. I contacted customer service. Got told they ll have to offer a refund. I said I wanted the items. They basically said I either pay full price or get a refund. When I asked to speak to a supervisor, a girl called Sarah bluntly said "NO" i definitely won't be shopping there again. I order a lot of stuff from them. Not anymore.

I’ve been using Clinique concealers for years & years, the prices have now risen to the point, they are definitely not worth the money
Bought Even Better all-over concealer for a change … and what a mistake.
It has 2 applicators. Sponge (twist to open) and stick which I use as smaller.
Unfortunately the coverage is super average but I find there’s wastage as the twist to the sponge applicator leaks out concealer and I’m always wiping the bathroom tops, my hands, my makeup bag.
Definitely moving on from Clinique after this. No more.

Overall happy with the products. However, it's a real shame they use Evri for the deliveries. My order has been with Evri since Friday 14th, and they still haven't even tried to deliver it and it's over a week later.

Terrible customer service. Order placed, somehow got delayed with Evri. Support from Clinique next to useless. Parcel never arrived. Replacement sent, got to Evri, delayed again. Clinique won't respond to contact. Absolute joke of a company.

Clinique products have a great quality,especially for my sensitive skin. But when we speak about placing an order online from their website always takes ages to be ready for delivery, is not about the delivery company they use is just about the time they need to prepare the order.One order placed takes a week to be ready. Never place one order after you run out of your skincare product as you will have to wait for a while.

I am a frequent customers, they often have offers. Produts come well packaged

I love Clinique products, especially Moisture surge. I find the moisturiser great for my dry skin.
There was a bonus offer on and I ordered 2 moisture surge products and the offer was a free overnight mask and a makeup bag of mini products.
Postage was free and I was happy with my purchase.
Unfortunately I hadn't realised the items would be posted by Evri.
Communication was good and I received updates on the progress of my delivery.
Once I knew it was Evri, I updated my settings so the parcel would be delivered to my shed if I wasn't in.
I also left a note on my door to state the parcel should be left in the shed if I wasn't in.
I went out for lunch and on return checked my phone. There was a message from Evri that my parcel had been delivered, and a photograph of delivery.
I was taken aback to find the proof of delivery was actually a photo of a parcel inside the drivers car!.
I searched my shed, bins and garden box and no parcel had been delivered.
I contacted Evri on line and reached out to Clinique to explain what had happened.
The facility to contact Clinique was via whatsapp.
The service from Clinique was superb in dealing with my non delivery and the issue has been resolved.
The problem is all to do with the bad delivery service from Evri.
I cannot fault Clinique customer service, as it couldn't be better.
However Evri is a totally different kind of service, very poor.

No longer purchasing anything from the Clinique website. Nobody bothered to notify me my order was ready for collection; if I hadn't bothered to check it would have been sent back. Really didn't expect this from Clinique. Customer service person on the phone was rude, sarcastic and unhelpful.

I can't give more appraisal to the clinique beautician in Gatwick South Airport, Duty Free named Stall. To be honest Clinique are extremely lucky to have her.

I'm a very sensitive and self conscious person when it comes to skin care and recently have had lots of break outs. The only brand that has been able to settle my face at all is Clinique and I never have to courage to ask anyone what's best.
I'm always afraid they will either judge or or just be a good sales person and not actually put me in the right direction. However Stall just made me feel at ease straight away and I started explaining my facial routines and different break outs, where and how. She didn't judge didn't forget what I said at all and pointed me in the right direction for all areas of what I should do. From taking my make up off, washing my face gently, too showing me new products I wouldn't normally of ever brought before but I had full trust in what she was explaining to me. And even recommendations for what to apply after my face had settled. And even given me a few naughty tips too!

Honestly she is the reason I will stay a loyal customer at Clinique. And too make my experience even better, everything has worked and just after 4 days of my new and improved routine. My face is starting to heal and it is starting to make me feel me again. I wish I could see her all the time.

Im a loyal customer always bought Anti Blemish Foundation Fresh Ginger 11 now to my disappointment i bought their new Ginger 11 with WN11 number turned out too light i thought i made a mistake. Went back to purchase the only other option Ginger WN14 it was tóo duck. Muddy like. What have they done to such a lovely shade. Ginger 11 had a yellow tone for us fair skinned Black women. Now its either orange or muddy thats yhe WN14. Why did you remove if you needed to add that tone. Im deeply worried and disappointed. Can we please have a similar shade. We havent discontinued our skin colours please. Add on a range dont discontinue a shade you put me at a disadvantage. Can we have a similar colour back please.

2 hours on customer service to resolve a simple issue of a missing item. Unresolved. After 45 years of being a clinique customer I'll be be taking my business elsewhere

Had an amazing consultation with Harriet at the Clinique counter in boots, Derby. She was so lovely and listened to what I needed. The skincare has really transformed my skin! I’m still undecided about the foundation I bought, but Harriet was kind enough to give me a sample to use at home first so I can be sure it’s right for me. Can’t recommend her enough!