Durian Furniture レビュー

292

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4.1

家具製造業者

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レビュアーのコメントを見てみましょう

I bought this chair for my home office,and it's been a great choice.The high back provides excellent support during long work hours,and the seat is comfortable even after extended use.it looks profess... もっと見る

企業が回答しました

I expected the chair to lock at different levels since the website said the chair has synchronised locking .. the fact that it locks only in one position was surprising .. these terminologies which... もっと見る

企業が回答しました

I purchased the Durain Ergonomic Chair model name Robust, which is very good value for money.It has very comfortable cushioning on the seat & the backrest. It has adjustable seat which you can use it... もっと見る

After a long search for the right furniture, I stumbled upon this incredible store. The selection was overwhelming in the best way possible, with so many beautiful options. The staff took the tim... もっと見る

企業情報

家具製造業者

さまざまな外部ソースから提供された情報

Buy branded quality home & office furniture at Durian store. Find the most stylish and affordable sofas, beds, tables, office chairs & desks online. Shop Now!

連絡先

Mumbai, インド
www.durian.in

4.1

ほぼ満足

292件のレビュー

5つ星

4つ星

3つ星

2つ星

1つ星

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4.1

すべてのレビュー

(292)

過去12か月のレビュー数: 13件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

2024年7月25日

Excellent

I recently purchased furniture from Durian, and I am impressed with the high quality of their products. The materials used are top-notch, showcasing both durability and aesthetic appeal. Each piece has excellent craftsmanship. The comfort and functionality of the furniture have exceeded my expectations, making it a worthwhile investment.

2024年7月10日

自発的なレビュー

2024年3月2日

Durian is the worst brand.

Durian is the worst brand in furniture manufacturing market. Specially the Leatherette Sofas made of worst quality China make Leatherette within one year will look like street dog without hair. The sofa cover costs 75000Rs for three seater. It’s not worth buying this brand. Small parts they are not providing to customers and forcing customers to repair through them only with unreasonable pricing. Please don’t bye sofa from Durian

2024年3月2日

自発的なレビュー

Durian Furniture からの回答

2024年3月29日

2024年1月13日

Worst site

Worst site. Not loading properly, many pictures not loading and many sections and links inactive, not customer friendly.

Most worst... No option of 0 stars, so selected 1 start.

2024年1月13日

自発的なレビュー

Durian Furniture からの回答

2024年1月19日

2022年12月15日

Worst Customer Service

Worst Customer Service
My office chair developed a defect and the the durian executive visited my premises on 15th November 2022. I was informed that the same will be resolved within 10-12 days. It is more than a month and the issue has not been resolved yet. Nobody picks up the customer care number and I am tired of sending mails. Very bad customer service.

2022年11月14日

自発的なレビュー

Durian Furniture からの回答

2022年12月21日に更新

Dear Customer,

To help us route your complaint to the appropriate team, we request you to re-share your contact details.

Our team will get in touch with you at the earliest. For quick guidance, you can connect with us on: customersupport@durian.in

,WhatsApp: 8591108987 or call on Customer support: 1800 22 3242

Regards,
Team Durian.

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21-12-2022
Dear Customer,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.

We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.

Thank you for your patience and we hope to see you again.

Regards
Team Durian

2021年10月22日

I recommend this company

I recommend this company

Hi,
Your furniture is very good and high quality
I ordered a sofa very nice

2021年10月22日

自発的なレビュー

2021年9月16日

Very disappointed with the king size…

Very disappointed with the king size bed fitting, even movement the bed jerks and makes cranky sound

2021年9月16日

Durian Furniture からの回答

2021年9月30日に更新

Dear Mr.Manjunatha Reddy,

Thanks for sharing your feedback. We are sorry your experience didn’t match your expectations. It was an uncommon instance and we will do better in the future.

Our team will get in touch with you and work with you to resolve this as quickly as possible.

Thank you for your patience and we assure you that we will make things right and deliver the excellent experience we are known for.

Regards
Team Durian

----------------------------------------------------------------------------
Date: 30/09/2021

Dear Mr. Manjunatha Reddy,

We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.

We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.

Thank you for your patience and we hope to see you again.

Regards
Team Durian

2021年9月11日に更新

Durian Furniture is the Worst…

Durian Furniture is the worst possible place you can spend your money. An Ikea sofa (meant to be economical, less robust) is better quality than Durian (premium positioning and high priced).

Within one month of purchasing a sofa set (1.5L+), the sofa starts making a creaking sound every time someone sits on it. One of the metal legs rusts. The service team comes home after 3 months of complaining, stuffs the sofa with more foam without hearing what the problem is. Now, the sofa has also lost its comfort!! The creaking sound from the sofa frame remains.

Another couple of weeks are spent complaining. Nazneen, Deepak are actively involved. Some of their team mates misbehave on call (make statements like you don't know what a leather sofa is). anyway, after visiting their showroom and complaining again, they picked up the sofa from home. After 15 days of supposedly "fixing the problem", we went to the showroom to check the sofa. It is still making that creaking sound, every seat of the sofa has a different comfort level and the person responsible for getting the problem fixed is not there. The POC allotted has no idea about our complaints.

So, it's been 4-5 months since we complained for the first time (note our sofa was only one month old when we complained), and the servicing has not been completed.

Please don't get fooled by their sharp sales team that will promise you they'll assist with servicing. Don't get fooled by how professional their showrooms look. Take your money and go someplace else please. This store and its employees' non-customer centricity is not something you should deal with.

Edit: They will respond saying this is an exception and we will call you to resolve, but never call. NO call till date. Once again reiterating - this is their business model. Poor customer service is profitable for them and so they stick to it. Stay away from this brand please - all you future consumers

2021年9月4日

自発的なレビュー

Durian Furniture からの回答

2021年9月9日

Dear Amrita Giri,

We're very sorry you had this experience. Please know that your situation was an exception and we understand how frustrating this must have been for you. We take customer experience very seriously and our team will get in touch with you and work with you to resolve this as quickly as possible.

We are truly sorry for the inconvenience and we assure you that we will make things right. Thank you for your patience!

Regards
Team Durian

2021年6月16日

Product is excellent but delivery was late

The delivery was quite late. Not sure if the reason was Covid.
The product is excellent. The finish is brilliant.

2021年6月16日

Durian Furniture からの回答

2021年6月17日

Dear Customer,

Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.

We've taken your feedback and will definitely work to include your recommendations.

Thank you again for taking the time to share your experience and we look forward to seeing you again.

Regards
Team Durian

2021年6月6日

I ordered the chair in april 2021 and…

I ordered the chair in april 2021 and it is not installed yet. June 2021

2021年6月6日

Durian Furniture からの回答

2021年9月30日に更新

Dear Customer,

Thanks for sharing your feedback. We are sorry your experience didn’t match your expectations. It was an uncommon instance and we will do better in the future.

Our team will get in touch with you and work with you to resolve this as quickly as possible.

Thank you for your patience and we assure you that we will make things right and deliver the excellent experience we are known for.

Regards
Team Durian
---------------------------------------------------------------
Date: 11/06/2021

Dear Customer,

We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.

We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.

Thank you for your patience and we hope to see you again.

Regards
Team Durian

2021年5月28日

Delivery was 25 days late

2021年5月28日

Durian Furniture からの回答

2021年5月29日

Dear Customer,

Thanks for taking the time to share your valuable feedback with us.

I have passed your thoughts on to the team and we will definitely work to include your recommendations.

Thank you again for taking the time to share your experience and we look forward to seeing you again.

Regards
Team Durian

2021年5月26日

Excellent product and smooth and…

Excellent product and smooth and professional delivery

2021年5月26日

Durian Furniture からの回答

2021年5月27日

Dear Customer,

Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thanks for your kind words and we look forward to seeing you again.

Regards
Team Durian

2021年5月20日

Product delivered is in good condition…

Product delivered is in good condition . Company should have proper procedure for assembly of chair and here i have to search the contact number for getting assembly of chair. Their contact number on website was not getting picked for 2 days and have to search through some other mode and get it assembled.

2021年5月20日

Durian Furniture からの回答

2021年5月21日

2021年5月12日

Would rate 4/5

2021年5月12日

Durian Furniture からの回答

2021年5月14日

2021年5月10日

Return policy on ground contradicts commitment on website

The policy on your website nowhere states that there will be a deduction of 20+% on case a customer wants to return a product. But in reality i was informed about this policy when i got the product delivered.

I am surprised and shocked that a brand like durian would have failed to meet the promise as mentioned in the policy. I hope that your management would take note of this email and introspect on the promises made to a customer vis-à-vis what is implemented on the ground. Your policy states on the website that the customer can return the product free of cost incase customer is not satisfied which is completely contradicting to what your customer service explained on call.

2021年5月10日

Durian Furniture からの回答

2021年5月11日

2021年5月10日

Had to assemble the chairs myself!

2021年5月10日

Durian Furniture からの回答

2021年5月11日

2021年5月8日

Very disappointed with the product

Very disappointed with the product. Received seating seat with defect raised complain but it's 1 month no response. Mesh of the chair getting teared not a good quality. With in 1 weak getting started this problem. Before order durian was saying have full 5 year warranty now they have terms and conditions.

No going to buying anything and not going to recommend anyone for Durian.

2021年5月8日

Durian Furniture からの回答

2021年12月27日に更新

Dear Rakesh,

We're very sorry you had this experience. Please know that your situation was an exception and we understand how frustrating this must have been for you. We take customer experience very seriously and our team will get in touch with you and work with you to resolve this as quickly as possible.

We are truly sorry for the inconvenience and we assure you that we will make things right. Thank you for your patience!

Regards
Team Durian

-------------------------------------------------------------------
27/12/2021

Dear Rakesh,

We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.

We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.

Thank you for your patience and we hope to see you again.

Regards
Team Durian

2021年5月5日

The product was delivered in perfect…

The product was delivered in perfect condition and installation was done at the time of delivery itself. But there was a massive delay in delivery.

2021年5月5日

Durian Furniture からの回答

2021年5月11日

2021年5月5日

Damaged item received

Damaged item received. Durian should focus on the detail of the product. One of the roller wheels of the chair was off.

2021年5月5日

Durian Furniture からの回答

2021年5月11日

2021年5月3日

Table leans forward after extending other tables

After opening this side table it leans forward, it’s a design flaw....
How it can be used like this.

2021年5月3日

Durian Furniture からの回答

2021年9月30日に更新

Dear Anil Saini,

Thanks for sharing your feedback. We are sorry your experience didn’t match your expectations. It was an uncommon instance and we will do better in the future.

Our team will get in touch with you and work with you to resolve this as quickly as possible.

Thank you for your patience and we assure you that we will make things right and deliver the excellent experience we are known for.

Regards
Team Durian

----------------------------------------------------------------
Date: 30/09/2021

Dear Anil Saini,

We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.

We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.

Thank you for your patience and we hope to see you again.

Regards
Team Durian

2021年5月2日

The headrest is not at all stable and…

The headrest is not at all stable and is creating headache

2021年5月2日

Durian Furniture からの回答

2021年7月15日に更新

Dear Customer,

We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.

We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.

Thank you for your patience and we hope to see you again.

Regards
Team Durian

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