I had a renewal question because there was an offer which would be a $60 reduction in my yearly subscription. Tori gave me the option to cancel and then start a new account . She provided all nece... ãã£ãšèŠã
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Worst sports service ever. Lots of coverage , which is good, but scamy pricing, and they literal spoil the outcome of every event by putting the winner in the video titleâŠabsolute morons working there... ãã£ãšèŠã
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Probably the biggest part of running a successful tournament is having it run in a timely manner. Trackwrestling allowed us to do that with the perks of parents and wrestlers being able to follow onli... ãã£ãšèŠã
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I could not find a video of a wrestling match that I wanted to see, so I contacted customer service through email and I was very pleased with how quickly I received a response. They sent me the link... ãã£ãšèŠã
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4.0
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Literally the best customer serviceâŠ
Literally the best customer service Iâve ever experienced. I read somewhere that you could watch from 3 locations, which covers me and both grandparents. Unfortunately, when I signed up I chose the wrong plan. I emailed the company once I realized, and they replied right away, cancelled my plan with a full refund, and set me up with what I wanted. Whole thing took two emails and less than an hour, which is usually how long Iâm on hold with other businesses. Super impressed by the way I was treated.
2026幎5æ23æ¥
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flosports.tv ããã®åç
Hi Marnie, thank you so much for the incredibly kind review! Weâre really happy we could help get everything sorted out quickly and make the process easy for you. We know how frustrating it can be dealing with long wait times and complicated support experiences elsewhere, so it means a lot to hear that our team made such a positive impression. We truly appreciate your support and hope you and the grandparents enjoy the season!
The Agent was very polite and helped meâŠ
The Agent was very polite and helped me fix the problem... Awesome Agent
2026幎5æ24æ¥
èªçºçãªã¬ãã¥ãŒ
flosports.tv ããã®åç
Hi Justin, thanks so much for the kind words! Weâre really happy to hear the issue was resolved and that the agent took great care of you along the way. Weâll be sure to pass the compliment along. Feedback like this truly means a lot to our team!
There were a few things needing to beâŠ
There were a few things needing to be corrected and I was politely greeted, and followed up to resolve my concerns. I appreciate that! Thank you
2026幎5æ21æ¥
èªçºçãªã¬ãã¥ãŒ
flosports.tv ããã®åç
Thank you for the review! Weâre glad our team was able to help address your concerns and follow through to get everything resolved. We truly appreciate your kind words and thank you for taking the time to share your experience!
Milesplit customer service
Milesplit customer service has been amazing. As a new track Dad they took the time to explain things in detail. I appreciate that. This is why I ended up doing the subscription which is well worth it!
2026幎5æ19æ¥
èªçºçãªã¬ãã¥ãŒ
flosports.tv ããã®åç
Thank you so much for the kind words! Weâre really glad our MileSplit support team was able to help explain everything and make the experience easier as a new track dad. Track and field can definitely feel overwhelming at first, so it means a lot to hear the team was helpful along the way. We truly appreciate your support and are happy to hear youâre enjoying the subscription!
Absolute rip off platform that refusesâŠ
Absolute rip off platform that refuses to respond.
I signed up exclusively to watch international rugby, nothing else they offer is of any interest whatsoever.
Immediately thereafter they lose the rights to everything I signed up for & they refuse to refund my money or even communicate.
Worst streaming app in the world!
Interesting that you twice ignore my messages on your website under contact us, but respond immediately (with an invalid email address btw..) to a public review.
You have my phone number & should be calling me.
2026幎2æ28æ¥
èªçºçãªã¬ãã¥ãŒ
flosports.tv ããã®åç
Hi Mike, weâre sorry to hear about your frustration and appreciate you taking the time to share your feedback. Weâve reached out directly through Trustpilot to better understand the situation, as we were unable to locate any previous support inquiries associated with your account.
Our support team is available whenever live games are online, and you can reach us through both chat and email via our support site here: https://support.flosports.tv/en. Weâd be happy to look into this further with you.
great job resolving my problem
2026幎5æ20æ¥
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flosports.tv ããã®åç
Hi Ken, thank you for the review! Weâre glad we could help get your issue resolved and appreciate you taking the time to share your experience with our team.
Good support thru email
Good support thru email. I do wish we could actually speak to someone though.
2026幎5æ19æ¥
èªçºçãªã¬ãã¥ãŒ
flosports.tv ããã®åç
Hi Alan, thank you for the feedback and for recognizing the support you received through email. We understand the preference to speak with someone directly, and while email and chat are often the fastest ways for us to assist and track issues efficiently, we do offer phone support hours as well. We appreciate you taking the time to share your experience with us.
Above and Beyond
The team entered our track meet results over the weekend even though I didn't not submit them in a preferred format or through the meet event. I really appreciate this "above and beyond" response during a very busy time of year. Thank you!!
2026幎5æ16æ¥
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flosports.tv ããã®åç
Hi Sarah, thank you so much for the kind words. We know how busy this time of year can be for coaches and meet organizers, so weâre really glad the team was able to help get your results entered despite the formatting issues. Your appreciation truly means a lot, and weâll be sure to share this feedback with the team. Thanks again for taking the time to recognize their hard work!
I have not received my refund yet
I have not received my refund yet. Please sent me the $128.57 .
Thanks, Marianne Coleman
2025幎12æ6æ¥
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flosports.tv ããã®åç
Hi Marianne, thank you for your feedback. Weâve reviewed the account and confirmed that the refund was successfully processed. Weâve also followed up directly via email with the refund details for reference. Please donât hesitate to reply to that message if you have any additional questions and weâll be happy to help.
I received a rapid response
I received a rapid response. I put forth a suggestion for consideration which was well received and will be further analyzed.
2026幎5æ16æ¥
èªçºçãªã¬ãã¥ãŒ
flosports.tv ããã®åç
Hi Jean, thank you for the thoughtful feedback. Weâre really glad we could get back to you quickly and that you felt your suggestion was genuinely heard. Customer feedback like yours is incredibly valuable to us, and we appreciate you taking the time to share your ideas and experience with our team.
flosports.tv ããã®åç
Hi Drew, thank you for the review! Weâre glad to hear you found the experience easy and efficient. We appreciate your support!
Great Customer Service
Inquiry was addressed and issue resolved in a very timely manner.
2026幎5æ13æ¥
èªçºçãªã¬ãã¥ãŒ
flosports.tv ããã®åç
Hi Jerome, thank you for the review! Weâre glad your inquiry was addressed and resolved quickly. We appreciate you taking the time to share your experience with our support team!
Great team and very helpful
The team that works behind the scenes is amazing!! I have had to email on 2 separate occasions during indoor and outdoor track season on issues and they were so kind and very helpful. Other sites have not been so help nor as easy to use. We appreciate the team for all the hard work keeping athlete marks/times updated and correct. All issues we have had were addressed quickly and with the utmost respect.
Thank you for all you do for the athletes and coaches, we appreciate you all!!!
2026幎5æ13æ¥
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flosports.tv ããã®åç
Hi Danielle, thank you so much for the thoughtful and kind review! Weâre incredibly glad to hear our team was able to help during both indoor and outdoor track season and that your issues were resolved quickly and respectfully. Keeping athlete marks and times accurate is extremely important to us, and feedback like this means a lot to the people working behind the scenes every day. We truly appreciate your support and thank you for taking the time to recognize the teamâs hard work!
Andrew provided quick help for ourâŠ
Andrew provided quick help for our birthdate issues!
Thanks so much Andrew!
Coach Brian Pelkey
Plainfield High School
Plainfield, Indiana
2026幎5æ13æ¥
èªçºçãªã¬ãã¥ãŒ
flosports.tv ããã®åç
Hi Coach Pelkey, thank you so much for the kind review! Weâre glad Andrew was able to quickly help get the birthdate issues resolved for you. We truly appreciate you taking the time to share your experience and thank you for your support!
$40 to watch a 3 minute program
$40 to watch a 3 minute program. Then I had to jump though hoops to get my $89 refund back. I feel totally scammed.
2026幎5æ14æ¥
èªçºçãªã¬ãã¥ãŒ
flosports.tv ããã®åç
Hi Bill, weâre sorry to hear about your experience and appreciate you taking the time to share your feedback. Weâve reached out through Trustpilot to gather a bit more information so we can better understand the situation and review this further with you.
Just trying to pay my subscription andâŠ
Just trying to pay my subscription and canât make it happen. Need to talk to someone who can take my new credit card and apply it to my subscription.
2026幎5æ11æ¥
èªçºçãªã¬ãã¥ãŒ
flosports.tv ããã®åç
Hi Larry, weâre sorry to hear youâve had trouble updating your payment information. Our support team would be happy to help get this sorted out for you. Please reach out through our support site at support.flosports.tv and weâll work with you to update the subscription and get everything back up and running.
Flosports and the Milesplit experienceâŠ
Flosports and the Milesplit experience is one that our family has valued over the years - web, mobile, articles, stats, live event broadcasts, and more. We continue to be impressed with the paid subscription ongoing enhancements, and when we have questions, the customer support is highly responsive and easy to work with. Thanks team for all you do
2026幎5æ12æ¥
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flosports.tv ããã®åç
Hi Ben, thank you so much for the thoughtful review and for being part of the FloSports and MileSplit experience over the years. Itâs great to hear that your family has enjoyed the platform across web, mobile, live events, articles, stats, and more. We also really appreciate the kind words about our support team. Feedback like this means a lot to us as we continue working to improve and expand the experience for our subscribers. Thanks again for your continued support!
Superb Customer Service!
I had a detailed and complex roster issue. The customer service agent quickly and expertly fixed the issue. Superb service - again!
2026幎5æ11æ¥
èªçºçãªã¬ãã¥ãŒ
flosports.tv ããã®åç
Hi Steve, thank you so much for the kind words! Weâre really glad our support team was able to quickly help resolve the roster issue for you. We truly appreciate you taking the time to share your experience and your continued support!
For the price, I was surprised by mediocrity
To start with, $40 a month is the most expensive subscription I know of, I remembered it being $30 when I checked several months ago, so for that price my expectations are going to be high. I believe I started my account on the iOS app where it allowed me to sign up using my Google account. But after starting an account and paying, I still had to sign in, and on the app you can't sign in with Google. So my email address was registered with flo but I never made a password, so I couldn't sign in. Customer service was helpful and responsive sending a link to "reset" my password. The app is pretty nice overall, I'm watching on a iPad with a keyboard but there's no keyboard controllability like in other apps. I was also surprised to see there is still ads in the app even though I'm paying $40 a month, seems greedy, but is what it is.
2026幎5æ2æ¥
èªçºçãªã¬ãã¥ãŒ
flosports.tv ããã®åç
Hi Carson, thank you for taking the time to leave such detailed feedback. Weâre glad to hear our support team was able to help get you signed in, but we understand the frustration around the login experience and can see how that would make for a rough start. We also appreciate the feedback regarding keyboard controls on iPad and the presence of ads while subscribed.
Advertising helps support the cost of streaming and allows us to continue offering a large amount of live content throughout the year, but we understand your perspective, especially at the subscription price point. Weâll be sure to share your comments with the appropriate teams as we continue working to improve the overall experience.
So frustrated with random commercialâŠ
So frustrated with random commercial breaks during live action. I pay subscriptions to avoid this bs.
2026幎5æ9æ¥
èªçºçãªã¬ãã¥ãŒ
flosports.tv ããã®åç
Hi Paul, thank you for taking the time to share this feedback.
We completely understand the frustration here, and ads should only run during natural stoppages in play, so weâre sorry to hear that wasnât your experience.
While advertising does help us keep subscription costs lower and support the large amount of live content we stream throughout the year, it should never take viewers away from live gameplay. We appreciate you bringing this to our attention and weâll be sure to share the feedback with the team.
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