Gala Tent レビュー 

1,026
•
TrustScore 5段階評価の4.5

4.7

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We purchased a 3m x 3m Gala Tent in 2010, and it has been up throughout every summer since, providing welcome shade on sunny days and reliable protection from the rain during our very British su... もっと見る

5つ星のうち5の評価

Fantastic product and great friendly customer service. About 20 years ago I purchased a 3x3 meter pink n purple gazebo for my puppet workshop activities , but latterly it’s been used for festival... もっと見る

5つ星のうち5の評価

We have been using Gala Tent for at least 10 years, and after extensive research into product quality and pricing, Gala has never been beaten. We recently purchased the 9m x 18m Fusion Marquee with... もっと見る

5つ星のうち5の評価

We have been using Gala Tent for at least 10 years, and after extensive research into product quality and pricing, Gala has never been beaten. We recently purchased the 9m x 18m Fusion Marquee... もっと見る

企業情報

  1. 庭の建物・東屋提供業者
  2. ・
  3. あずまや建築業者
  4. パーティー用大型テント レンタル サービス

当該企業による記述

Gala Tent is the UK’s leading ISO 9001 certified supplier of high-quality commercial marquees, pop-up gazebos, and event equipment. Since 1999, businesses, event organisers, and homeowners have trusted us for our durable, innovative structures, including patented marquee designs and robust pop up gazebos. Our products are perfect for weddings, corporate events, markets, and more. We offer next-day delivery, custom printing & branding, extensive warranties, and a full range of spare parts to keep your event running smoothly. Gala Tent is committed to exceptional quality management and sustainability, using eco-friendly materials and energy-efficient processes to deliver the best service every time.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

1026件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 80%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(1,026)

過去12か月のレビュー数: 88件

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5つ星のうち5の評価

Quality products from a company you can trust.

I have had previous dealings with Gala Tent and had no hesitation purchasing again from this company knowing the quality and exceptional service that they provide.

The advice, patience and knowledge offered by both Darren the Sales Manager and Mike from the Design Team was superb. They are both remarkably helpful and a true credit to the company.

I have no hesitation in recommending this company to anyone.

2025年11月20日
自発的なレビュー
5つ星のうち5の評価

9m x 18m Fusion Marquee purchase

We have been using Gala Tent for at least 10 years, and after extensive research into product quality and pricing, Gala has never been beaten.

We recently purchased the 9m x 18m Fusion Marquee with lining—once again at a fantastic price that no other UK-based company could match.

Gala has always been our go-to supplier. In the past decade, they have never let us down. Their next-day delivery has played a big part in helping our business grow, and their customer service is consistently excellent.

Well done to the team, and keep up the great work.

2025年11月28日
自発的なレビュー
5つ星のうち5の評価

9m x 18m Fusion Marquee purchase

We have been using Gala Tent for at least 10 years, and after extensive research into product quality and pricing, Gala has never been beaten.
We recently purchased the 9m x 18m Fusion Marquee with lining—once again at a fantastic price that no other UK-based company could match.
Gala has always been our go-to supplier. In the past decade, they have never let us down. Their next-day delivery has played a big part in helping our business grow, and their customer service is consistently excellent.
Well done to the team, and keep up the great work.

2025年11月28日
自発的なレビュー
5つ星のうち5の評価

Superb website with all the information…

Superb website with all the information I needed to make a decision on which gazebo I required for my needs. Excellent communications regarding delivery and quality packaging ensuring a great delivery experience. Couldn’t be happier with my Gala shade pro 50 pop up gazebo. I have tried different brands previously but find this to be the best for my needs. Very robust construction and a good weight balance meeting both ease of transportation and assembly by 1 person. Very impressive product.

2025年11月19日
5つ星のうち5の評価

Great service

Great service, quick delivery, great banner really lovely quality very durable for market use. I am very happy with my purchase and would recommend them to any market traders.

2025年6月23日
5つ星のうち1の評価

Avoid like the plague

I bought two gazebos from this company. Costing over £1000. One Gazebo was fine, the other was extremely stiff and hard to erect. I contacted Gala tent four days after purchase, to get it replaced. I was told that it would loosen up and to add WD40. I did this. Nothing changed. It took 4 people to erect. I phoned this company today, I was told they had no record of my previous call, funny that. I again was told to add WD40!! I asked to speak to whoever was in charge, I was told the 'Director' doesn't speak to customers. Red flag there straight away. I was then told I would be sent a tool kit to fix the gazebo! If I wanted a faulty gazebo Id have bought one for £50 from ebay!! I insisted that they replace it. They then told me that Id have to send it back to be inspected first. Now how am I supposed to operate in my busiest time of the year without one of my 3 gazebo's. id have even paid for the other one had I trusted the company to refund me again after they discovered I wasn't lying and their Gazebo was actually faulty, I detest this type of small minded company. Had it been my company id have replaced it immediately, no questions asked. Customer satisfaction is number one in my opinion, and so it should be.
Disgrace of a company.
Tip to the 'Director' "Talk to your customers!" who the heck do you think you are??

2025年11月13日
自発的なレビュー
Gala Tent ロゴ

Gala Tent からの回答

Hi Peter,

Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about the difficulties you’ve experienced and how frustrating this has been for you, especially during such a busy period. We always aim to make things as straightforward as possible for our customers, and it’s clear that this situation has fallen short of your expectations.

I’ve reviewed your case with our team and, unfortunately, we weren’t able to find any previous record of your earlier call, nor did we receive any photos or videos showing the issue with the gazebo. Normally, this information helps us quickly identify what’s happening and offer the right solution.

Our advice to apply lubrication is a standard first step for new frames that feel stiff initially, as they typically loosen after a few uses. However, we completely appreciate that this hasn’t resolved things for you, and I apologise if this added to your frustration.

To ensure your concern was handled fairly, we offered to collect the gazebo at our own cost so it could be inspected by our technical team. If a manufacturing fault was confirmed, we would of course replace it straight away. We made this offer even without receiving evidence of the issue, as a gesture of goodwill and to get a resolution in motion for you. I understand you declined because it is currently in use during your peak season, and we do appreciate the pressure this time of year brings.

We also suggested a small adjustment using your tool kit, not as a sign that the product was faulty, but as a practical, quicker fix that would avoid leaving you without the gazebo during your busiest period. Many customers find this resolves early stiffness completely.

Regarding your concern about speaking with a director, our customer service team is fully trained and authorised to resolve issues in line with our policies, and they are always here to help. While our directors don’t take calls directly, your experience and every customer’s experience are important to us, and your feedback is fed back internally to help us continually improve.

We never want a customer to feel let down, and I’m truly sorry that this has been your experience. If you’d like to discuss this further, or if you feel ready to proceed with an inspection so we can bring the matter to a fair resolution, we are more than happy to assist you directly. Please feel free to contact us at your convenience.

Thank you again for sharing your concerns, and we hope to resolve this for you as smoothly as possible.

5つ星のうち5の評価

Great news

If you want spot on service and a quality product that's value for money
and delivered on time, book with Gala tents

2025年10月29日
5つ星のうち5の評価

Excellent Product and support ordering

Excellent customer services. The person I spoke to was very knowledgeable and helped me buy the perfect tent for my needs. I ordered it late Wednesday evening and it was delivered first thing Friday in time for my garden party on Saturday. Excellent instructions, easy to follow although you need at least two people to erect safely. I ordered the ground bars that helped weight down the tent and keep it taught.

2025年10月2日
5つ星のうち5の評価

Such a great product

Such a great product, the gazebo pro 40 6by3m was so easy to assemble just as the staff described at the point of sale. Will be definitely be buying another one in the near future for my business.

2025年9月29日
5つ星のうち5の評価

Excellent in all respects

Very simple ordering of replacement legs at a surprisingly reasonable price too and I asked for a delay on dispatch so that I could be in to take delivery. Worked perfectly. Excellent product and excellent service. Thank you

2025年9月23日
5つ星のうち5の評価

Excellent customer service and delivery…

Excellent customer service and delivery by Galatent. The wind had damaged a pro40 gazebo leg at an event I was serving at. Next day I emailed Galatent to see if they had replacement legs. I received a call back, discussed the situation and they kindly sent out a new leg for next day delivery at a very reasonable price. I managed to replace the damaged leg with no loss of trade. Excellent customer service and thanks for the prompt delivery.

2025年9月12日
5つ星のうち1の評価

Print Quality Very poor

ordered a repeat printing of a shade top (original one was 2019) same art work

Quality has gone through the floor , our logo is noticeably pixelated (5mm-ish)squares

very disappointed in the fall-off in quality, can no longer recommend

ALSO
I repeated tried to submit a review in-house (RivYoo) , gateway ALWAYS times out

2025年8月27日
自発的なレビュー

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