Dealing with ai was a nightmare. Options offered both were relivent, also dob didn't explain format came back with error twice. Once I was finally connected with a real person everything progress... ãã£ãšèŠã
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Sally Anne spent most of what must have been couple of hours trying and finally succeeding in restoring my internet. I had confidence from the start that she knew what she doing. She remained calm,pa... ãã£ãšèŠã
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The lady I spoke to was extremely helpful. She was friendly, professional and sorted the problem. She also helped to change my contract over to a more affordable one! Thank you.
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I have been with italk for many years I told them I cant afford to stay with them as it was costly I sent email to state my contract ending I wish to cancel with them I told them verbally and im s... ãã£ãšèŠã
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Weâre on a mission to get the UK talking by providing unlimited broadband and line rental packages at great prices, with no hidden fees.
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44 Springfield Road, RH12 2PD, Horsham, è±åœ
- www.italktelecom.co.uk
3.9
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italk Telecom ããã®åç
Brilliant, we're really happy to hear this, thank you very much for this lovely feedback, Karen!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Took money from my friends accountâŠ
Took money from my friends account after having an agreement in place for monthly instalments left him without any money or food for his pets for 4-5 days saying it would take that long later saying 7-10 days all while leaving him with nothing over a weekend into the beginning of the following week until he had to get his bank involved and still it is ongoing DO NOT UNDER ANY CIRCUMSTANCES CHOOSE THIS COMPANY. You pay for what you get in this world
2026幎4æ16æ¥
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italk Telecom ããã®åç
Hi Stanley,
We are sorry to hear this. Payments are taken in line with the agreed terms on the account, and any arrangements in place are followed accordingly. If your friend would like this reviewed, please ask them to contact uus directly and we'll be happy to look into this further.
Thank you
My mothers phone line has been faultyâŠ
My mothers phone line has been faulty for about 4 days now, I tried calling customer services on my mobile but only got a recorded message about a nation wide fault. I have now dumped italk and set her up with BT which I am with for Internet and landline.
2026幎4æ20æ¥
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italk Telecom ããã®åç
Hi Peter,
We are sorry to hear about your mother's experience and the fault she encountered. At the time, there was a wider issues affecting some services, which is why a recorded message was in place. We're sorry to see her leave and appreciate your feedback.
Thank you
Resolution department Ashleigh promisedâŠ
Resolution department Ashleigh promised to ring me back last week.
Am still awaiting call and resolution.
2026幎3æ30æ¥
italk Telecom ããã®åç
Hi there,
We're sorry for the agent delay in getting back to you. We can see that you have since been contacted and that this matter has now been resolved. If you need any further assistance, please don't hesitate to get in touch.
Thank you
Hi my name Gloria Oliver hi gave youâŠ
Hi my name Gloria Oliver hi gave you one star because hi haven't received my internet box it serposed to been here on 14/4/26 or 20/4/25/ hi paid
2026幎3æ30æ¥
italk Telecom ããã®åç
Hi Gloria,
Thank you for your feedback. We can confirm that we have been in touch with you via email regarding this matter. If you need any further assistance, please don't hesitate to get back in touch.
Thank you
Spoke to a lovely lady called Lucy sheâŠ
Spoke to a lovely lady called Lucy she explained everything perfect to me Iâm very happy with her customer service highly recommend italk
2026幎4æ20æ¥
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italk Telecom ããã®åç
We love to see such positive feedback and will be sure to pass these lovely comments to Lucy!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Poor internet
Poor internet. Diffecukt to contact custumer service and it takes to long to andwered phone. Dont want to reomment Italk. So annoying.
2026幎4æ20æ¥
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italk Telecom ããã®åç
Hi Marlene,
We're really sorry to hear that you have been expereincing service issues. I can see that you have now spoken with our team. If you require any further help, please don't hesitate to contact us.
Thank you!
italk Telecom ããã®åç
We're really happy you had a great experience with our agent and look forward to having your new package up and running very soon!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Appalling
Appalling. This company has left an 89 yr old lady with NO way of contacting any emergency service. Cut off despite expressly being asked not to do so until BT could sort the digital switchover
2026幎4æ14æ¥
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italk Telecom ããã®åç
Hi Val,
We're very sorry to hear this. We're been unable to locate an account with the details provided at this stage. Please contact us directly 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience with the account information available.
We look forward to hearing from you,
Thank you
Don't know why the scores are so good
Don't know why the scores are so good - they are impossible to actually get hold of! Phone on hold for 20 minutes+, emails not answered. Useless and will be switching as soon as contract allows.
2026幎3æ24æ¥
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italk Telecom ããã®åç
Hi Mrs Hayman,
We are currently experiencing a high volume of enquiries, which may be causing delays in response times. I am not able to locate the account with any information provided at this stage, therefore, I kindly ask that you contact us via live chat accessible through our website so that we can help further.
We look forward to hearing from you,
Thank you
The kind of company you expect to see on Panorama
89 year old, blind grandfather's phone not working for nearly two months now. We made clear he is a vulnerable customer and his phone is a lifeline.
An engineer was meant to come round last week to fit a new system; my poor mum waited in at his house for over 9 hours and no-one came. No contact. Nothing.
They tell you to reach out to the customer service email address (perhaps a bot will say this in the reply), but I have had an active thread since 19th March and no one has replied.
They say call their helpline, but you're on hold for up to 3 hours. They say to use their LiveChat; I can't remember ever seeing it manned.
Absolutely appalling. The kind of company you expect to see on Panorama. It breaks my heart for elderly people who don't have someone to advocate for them.
IT168391
*EDIT 23 APR*
Re: iTalkâs reply below: This is misleading. I have explicitly requested a written reply to my email thread multiple times as I am not available by phone. There is an email thread of 10+ messages that you are ignoring.
You have a responsibility to comply with my communication wishes under Ofcom regulations; instead, you continue to ignore my emails and call both myself and my grandfather who is increasingly distressed.
Why do you refuse to provide our correspondence in writing?
2026幎4æ17æ¥
italk Telecom ããã®åç
Hi Natalie,
We are sorry to hear about this situation. We have been trying to contact you to discuss this further, but have been unable to reach you. Please get in touch with us so we can assist further.
We look forward to hearing from you,
Thank you
IT163529 Day 7 and Still no phone!
IT163529 Day 7 and Still no phone!
The router finally arrived today. Set it up and just get an engaged tone. Call again and wait on hold for almost 30 mins to then be told the number had not been registered and that will take another 24 hours! This could have been done 7 days ago when the fibre was put in and the old landline taken away. This company is totally incompetent!
2026幎4æ16æ¥
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italk Telecom ããã®åç
Hi Steve,
We're sorry to hear about your experience. We can only view and update credentials once the router is connected and active on the line, which is why this could not be completed earlier. If you continue to experience any issues, please contact us and we'll be happy to assist further.
Thank you
italk Telecom ããã®åç
This is so fantastic to hear, Mr and Mrs Cobden! We really appreciate your custom and will be sure to pass this great feedback to the agent!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
italk Telecom ããã®åç
That's brilliant, Michelle! We're really happy to hear what a great job our agents are doing!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Shocking service, never use again
My elderly, vulnerable mum has been a customer of yours for around 8 years. She has been without internet for around 2 MONTHS now and you are still charging her. She has tried to call you to find out what is going on but to no avail - apparently being told 'you're aware of the issue' but with no resolution forthcoming. Why is she still being billed for it? I think a company treating an older, vulnerable person this way is disgraceful and you should be ashamed! I would avoid at all costs!
2026幎4æ15æ¥
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italk Telecom ããã®åç
Hi Ruth,
We're sorry to hear your concerns. We would like to investigate this further, so please contact us on 0333 210 4290, or email us your details at customercare@italktelecom.co.uk and we'll be happy to look into this as we're unable to locate the account with information provided.
Thank you
Fast and affordable, easy to work with
Easy to work with, fast and loyal, and with very good coverage and speed
2026幎4æ15æ¥
italk Telecom ããã®åç
Thank you for your brilliant review, we are so thrilled to hear that you are happy, Ognyan!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Lucy made ir very easy for me decide onâŠ
Lucy made ir very easy for me to decide on this deal, I hope my broadband will be much stronger now.
2026幎4æ14æ¥
italk Telecom ããã®åç
This is so fantastic to hear! We really appreciate your custom and will be sure to pass this great feedback to Lucy!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Customer IT113974.
Customer IT113974.
My 90-year-old Mother has had no internet or landline for over 2 months, which is causing her distress.
We have tried contacting Italk by phone (on hold for hours) no one answers, and emails are never replied to. I would not recommend this compamy to anyone.
2026幎4æ14æ¥
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italk Telecom ããã®åç
Hi Peter,
We are sorry to hear about your experience and understand your concerns. We can see you have spoken with our team and we are currently awaiting further contact to complete necessary internal checks. Please contact us on 0333 210 4290 or via live chat accessible through our website.
We look forward to hearing from you,
Thank you
italk Telecom ããã®åç
Thank you for your feedback!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Unprofessional, unreliable.....
No professional service or customer attention. Despite the complaint, generic messages are still being sent with no acknowledgement. Insufficient and unreliable service. For the services they have provided for the past six months or more, they don't even merit one star.
2025幎9æ1æ¥
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italk Telecom ããã®åç
Hi James,
We are sorry to hear this is the way you feel. We would like to look further into any issues for you and help the best we can so I kindly ask that you contact us on 0333 210 4290, or email us your details at customercare@italktelecom.co.uk as we can't locate your account at this stage.
We look forward to hearing from you,
Thank you
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