Dealing with ai was a nightmare. Options offered both were relivent, also dob didn't explain format came back with error twice. Once I was finally connected with a real person everything progress... ãã£ãšèŠã
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Sally Anne spent most of what must have been couple of hours trying and finally succeeding in restoring my internet. I had confidence from the start that she knew what she doing. She remained calm,pa... ãã£ãšèŠã
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The lady I spoke to was extremely helpful. She was friendly, professional and sorted the problem. She also helped to change my contract over to a more affordable one! Thank you.
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I have been with italk for many years I told them I cant afford to stay with them as it was costly I sent email to state my contract ending I wish to cancel with them I told them verbally and im s... ãã£ãšèŠã
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Weâre on a mission to get the UK talking by providing unlimited broadband and line rental packages at great prices, with no hidden fees.
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44 Springfield Road, RH12 2PD, Horsham, è±åœ
- www.italktelecom.co.uk
3.9
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Fed up of rising Broad band fees look no further âŠ..
I needed a new broad band provider with creeping costs and poor signal so I reached out to these guys and within minutes BOOM I have a new provider with faster speeds and even better no upfront costs or installation fees âŠ.. happy customer now part of the italk team ð«¡ââºïž
2026幎5æ7æ¥
italk Telecom ããã®åç
Thank you very much for your wonderful review, Nicky! We can't wait to have your services up and running very soon, welcome to italk!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Am verg an me applying todayâŠ
You were amazing an me applying today was done so quick way I wanted it to so I will definitely be happy going with you for broadband can't wait to get it all up an running
2026幎5æ7æ¥
italk Telecom ããã®åç
This is fantastic to hear, thank you, Laila! We can't wait to have you on board very soon!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
All the people you speak to just keepâŠ
All the people you speak to just keep apologising and you feel it's part of their daily speech, I Thought I'd sorted my mam's phone out a month ago only to receive bill in post and not emailed, and the new contract agreed had not been processed as still on old deal.
2026幎5æ6æ¥
italk Telecom ããã®åç
Hi there,
We're sorry to hear about your experience. We can confirm that you have since spoken with an agent and this matter has now been resolved. If you need any further assistance, please don't hesitate to contact us.
Thank you
I bought a broadband package off thisâŠ
I bought a broadband package off this company. They never sent my broadband box and are now harassing me for a cancellation fee. What they do is take over 14 days to deliver your box which is when I first thought was dodgy. So now itâs over 14 days as per to cancellation you havenât got a leg to stand on. This company is a joke and are top at harassing you. AVOID
2026幎3æ10æ¥
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italk Telecom ããã®åç
Hi Andre,
We are sorry this is the way you feel. Our records show that APC attempted delivery of the router on multiple occassions, however the deliveries were unsuccessful and the router was returned to sender. Routers are typically delivered 1-3 days before the activation date. If you would like to discuss this further, please contact us directly on 0333 210 4290, or email us at customercare@italktelecom.co.uk.
Thank you
Very helpful as I wanted a serviceâŠ
Very helpful as I wanted a service adding to a phone ti stop hopefully scam callers , which I was able to get also changed the package on the phone as on the wrong package and was costing me a fortune on mobile calls
2026幎5æ2æ¥
italk Telecom ããã®åç
We're really happy you had a great experience, Wendy. We will be sure to pass these superb comments onto the agent!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Very unhelpful company
Very unhelpful company. For 3 months my parents have had no Internet and italk have done nothing despite saying they will and they are still charging nearly £60 a month. The phone line also went down. They phone and demand you give them personal information over the phone just like a scam call would so obviously parents refused but trying to phone them yourself is a nightmare. Internet restored by BT when parents switched to them. DO NOT Use this company.
2026幎5æ1æ¥
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italk Telecom ããã®åç
Hi Tamar,
We are sorry to hear about your concerns. Data protection requires us to complete security checks before discussing or making changes to any account, to ensure customer informarion is kept safe. We have been unable to locate an account with the details provided. Please contact us directly on 0333 210 4290, or email us the details at customercare@italktelecom.co.uk so we can investigate this further.
We look forward to hearing from you,
Thank you
Ripping off the elderly
Still waiting for a response to a complaint I've raised on behalf of my 80 year old grandmother. Cutting her line, keeping her money and not even letting her know!
Shame on you, I await your response
2026幎4æ24æ¥
èªçºçãªã¬ãã¥ãŒ
italk Telecom ããã®åç
Hi Lewis,
We're sorry to hear about your concerns. We've been unable to locate an account at this stage. Please contact us on 0333 210 4290, or email us the details at customercare@italktelecom.co.uk and we'll be happy to help further.
We look forward to hearing from you,
Thank you
italk Telecom ããã®åç
We're really pleased you think so!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Appalling service no internet ð©&âŠ
Appalling service no internet ð©& phoneline, will help in 7 days what a joke. How are they going to get in touch
2026幎4æ14æ¥
italk Telecom ããã®åç
Hi there,
We're sorry to hear abut your experience. We can see you have already spoken with our team regarding this matter. If you need any further assistance, please don't hesitate to get back in touch and we'll be happy to help.
Thank you
Cancellation not happened
Not happy as asked to cancel Openreach which has not happened
2026幎3æ21æ¥
italk Telecom ããã®åç
Hi Dawn,
We're sorry to hear this. We can see that this matter has now been resolved. If you need any further assistance, please don't hesitate to get in touch.
Thank you
Brilliant because it was easy to speakâŠ
Brilliant because it was easy to speak to them and straight forward in setting up and hopefully it all goes smoothly because it's the first time I will be with this company but I've heard good things about them
2026幎4æ27æ¥
italk Telecom ããã®åç
That's absolutely fantastic to hear, John. We're looking forward to having you as a customer. Welcome to the family!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Chat wont let me cancel my mumsâŠ
Chat wont let me cancel my mums service.
have been waiting on the telephone line for 45 minutes to speak to someone.
if there is greater demand they need more agents!
2026幎4æ28æ¥
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italk Telecom ããã®åç
Hi Tabby,
We are sorry to hear about the difficulty getting through. We are currently experiencing a high volume of enquiries, which may be causing longer wait times. Please note that to discuss or make any changes, including cancellations, we require the appropriate authorisation on the account. Once this is in place, we will be happy to assist.
Thank you
The person that I spoke to on the phoneâŠ
The person that I spoke to on the phone was easy to speak to and understood my situation and why I was changing different providers
2026幎4æ28æ¥
italk Telecom ããã®åç
This is so fantastic to hear! We really appreciate your custom and will be sure to pass this great feedback to the agent!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Hi my wifi been down since yesterday
Hi my wifi been down since yesterday. We rang twice i first talked to Aaron, who spoke very clearly an gave me simple step by step instructions and made it very easy for me to follow instruction exactly with no problem. Very nice man. I also rang back after few hours as i was waiting for some1 to ring me to deal with the wifi and AMY answered, she was very polite and looked straight away to see the hold up and explained to me that as they are so busy it could take at least 24 hours. So that settled me as i was waitin by the phone, but now i can get on with my day. She was also very informative and polite and as my hearing not very well, i was still able to understand every word. I wish all customer service people were just like AARON& AMY. thankyou guys
2026幎4æ27æ¥
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italk Telecom ããã®åç
Thank you for your lovely feedback, Krista! We're delighted to hear that Aaron and Amy were able to assist you clearly and keep you informed throughout. We'll be sure to pass on your kind words to them. It's great to know they made a positive difference to your experience.!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
italk Telecom ããã®åç
We really appreciate your review, Samantha!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Lack of land line for two months
Lack of land line for two months
2026幎2æ26æ¥
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italk Telecom ããã®åç
Hi Ruth,
We're really sorry to hear that you have been experiencing service issues. Unfortunately I am not able to locate your account with the information provided at this stage, therefore I kindly ask that you contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience.
We look forward to hearing from you,
Thank you.
Customer service is brilliant and easyâŠ
Customer service is brilliant and easy to understand
2026幎4æ23æ¥
italk Telecom ããã®åç
That's so wonderful to hear, Ace!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
One of the worst customer services IâŠ
One of the worst customer services I have ever dealt with. 93 year old gran was left without a phone line and her emergency call button for 3 weeks with no call backs or replies to emails. They couldn't care less about a vulnerable old lady and when we finally got an appointment for them to fix their mistake they cancelled and delayed another week. Promised multiple call backs but never ever got one, no reply to emails.
2026幎4æ2æ¥
èªçºçãªã¬ãã¥ãŒ
italk Telecom ããã®åç
Hi Craig,
We are sorry to hear about the situation you have described. We have been unable to locate an account with the details provided, therefore I kindly ask that you contact us on 0333 210 4290 or via our live chat service.
We look forward to hearing from you,
Thank you
italk Telecom ããã®åç
We're really happy you had a great experience with our agent, Barbara!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
italk Telecom ããã®åç
We're really pleased you think so, Kenneth!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
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