Dealing with ai was a nightmare. Options offered both were relivent, also dob didn't explain format came back with error twice. Once I was finally connected with a real person everything progress... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Sally Anne spent most of what must have been couple of hours trying and finally succeeding in restoring my internet. I had confidence from the start that she knew what she doing. She remained calm,pa... もっと見る
企業が回答しました
The lady I spoke to was extremely helpful. She was friendly, professional and sorted the problem. She also helped to change my contract over to a more affordable one! Thank you.
企業が回答しました
I have been with italk for many years I told them I cant afford to stay with them as it was costly I sent email to state my contract ending I wish to cancel with them I told them verbally and im s... もっと見る
企業情報
さまざまな外部ソースから提供された情報
We’re on a mission to get the UK talking by providing unlimited broadband and line rental packages at great prices, with no hidden fees.
連絡先
44 Springfield Road, RH12 2PD, Horsham, 英国
- www.italktelecom.co.uk
3.9
ほぼ満足
2万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 99％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very helpfull
2025年10月16日
I have been with italk for many years …
I have been with italk for many years I told them I cant afford to stay with them as it was costly I sent email to state my contract ending I wish to cancel with them I told them verbally and im still theyve been putting e in debt
2026年7月25日
自発的なレビュー
they have gone bust avoid…
They have gone into liquidation and have appointed administrators impossible to get through on the phone and have left my elderly mother without a landline service for the past 3 weeks. They have failed to communicate any of this information totally avoid.
2026年9月29日
自発的なレビュー
italk Telecom からの回答
Thank you so much Dennis, we're so pleased to hear that.
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
italk Telecom からの回答
Thank you for your rating Denise!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
The lady i spoke to today was very help. Ronald Powell ful and help and she was very polite.
The lady was very polite and very helpful with my problem and i was happy with the outcome. Ronald Powell
2026年9月24日
italk Telecom からの回答
Thank you so much for your lovely review Ronald, we really appreciate it.
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
had to ring three times on hold for…
had to ring three times on hold for thirty to forty minutes
2026年9月23日
italk Telecom からの回答
I'm sorry to hear that, please be aware you can also contact us via live chat which can be quicker.
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
The lady I spoke to was extremely…
The lady I spoke to was extremely helpful. She was friendly, professional and sorted the problem. She also helped to change my contract over to a more affordable one! Thank you.
2026年9月23日
italk Telecom からの回答
We're really pleased to hear that Jenny! Thank you for your continued loyalty and custom.
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
italk Telecom からの回答
Thank you so much for your review Lynda!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
All round Awful!@
Very high tariffs, disappointing customer service team. They've had a technical issue - no line checkers for 4 weeks which is shocking for a telecommunications company. The complaints process is also awful, they wrap things up with no offer of compensation for the stress they've caused it's customers. Look elsewhere- honestly very bad experience all round, I've been a customer for years, absolutely zero customer care.
2026年9月17日
自発的なレビュー
italk Telecom からの回答
I'm really sorry to hear that, we would be grateful if you could please email us or live chat us your details so we can look in to this for you as soon as possible. Thank you.
Absolutely the worst company to deal…
Absolutely the worst company to deal with. Simply horrendous to get any sense from them. When they say they've booked an engineer and he doesn't turn up twice. Fobbed off with excuses. Tin pot company. Basically a 85yr old left without a landline for almost 3 Months it's abhorrent.
2026年9月14日
自発的なレビュー
italk Telecom からの回答
I'm really sorry to hear that, this is certainly not the experience we want our customers to receive. Please contact us at your earliest possible convenience and we will be more than happy to look in to this for you.
italk Telecom からの回答
That's great! We're so pleased to hear that!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Disappointed
The female representative who dealt with me booked an appointment for me but when this was confirmed it was two days later - when I was at work! The next appointment which was actually available was 20 days later. I was without my Internet from 28th July - a total of 38 days - but I have still been charged for this time by italk!
2026年7月28日
italk Telecom からの回答
Hi Stephanie, I'm sorry to hear you feel this way. Please contact us and we will be more than happy to credit you for the time you were without your services. Thank you.
Bad service ever 5years I have been a…
Bad service ever 5years I have been a good customer to them and I need to move my house one month I have been behind them chasing to move my internet connection and they are saying their system is down so they cannot take my request neither they are unable to give a time as to when this will be fixed and I’m am staying at my new house for a month without internet and they are expecting me to pay my bill for no internet service that is provided the customer service staffs are speaking very rude with harsh words and they hang up on me I am taking them to court
2026年8月31日
自発的なレビュー
italk Telecom からの回答
Hi Felicia,
We are sorry to hear about the difficulties you have experienced with your house move, and we sincerely thank you for your loyalty over the past five years! The issue affecting move requests is currently under investigation, and we apologise for the inconvinenece caused. We appreciate your patience while this is being resolved.
Thank you
Really helpful and got my problem…
Really helpful and got my problem sorted straight away
2026年8月31日
自発的なレビュー
italk Telecom からの回答
We're really happy you had a great experience with our agents and will be sure to pass this feedback onto the agent!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
AVOID!
AVOID!! Terrible service. We tried to end the contract for my elderly mother who had been paying for it for years despite having another provider. Not their fault but on requesting cancellation iTalk gave incorrect information about loss of landline, daily emails pressurising to restart direct debit and then continued bills after service ended. Appalling when they were made aware multiple times of my mother’s situation. I would never use them or recommend them
Updated; iTalk contacted me to explain it’s their usual process to send a further bill but this did not need to be paid. The account ended in August and the bill was for sept to Oct with no indication it didn’t need to be paid. How would a vulnerable customer possibly know not to pay a bill??!
2026年8月28日
自発的なレビュー
italk Telecom からの回答
Hi Catherine,
We are sorry to hear about your experience. A final bill can take 4-6 weeks from the date the service ceases to generate, so billing correspondence may continue during this period. We kindly ask that you contact us on 0333 210 4290, or email us details at customercare@italktelecom.co.uk so we can look further into this for you as we can't locate the account at this stage.
We look forward to hearing from you,
Thank you
italk Telecom からの回答
Hi Nick,
We're sorry to hear you feel this way towards italk. If your issues remain unreasolved, I kindly ask that you contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience.
We look forward to hearing from you,
Thank you
Sally-Ann provided excellent customer…
Sally-Ann provided excellent customer service in a friendly and professional manner.
2026年8月18日
自発的なレビュー
italk Telecom からの回答
That's excellent, thank you for your custom, Christian! We're really happy you had a great experience with our agents and will be sure to pass this feedback onto Sally-Ann!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Fast and efficient
2026年8月17日
italk Telecom からの回答
Thank you for your really great review!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Excellent customer service I got off…
Excellent customer service I got off ITalk I got a good deal very helpful the broadband has been very good no complaints
2026年8月14日
自発的なレビュー
italk Telecom からの回答
Thank you so much for your really lovely review Matthew!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
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