Bruce Cleland, Sales Executive, was very helpful, and managed to setup the car and my mobile, which would have baffled me. The wheels were painted to my requirements, and a small spot of friction in... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My experience with Jaguar Dundee has been fantastic, I get open honest communication. We are able to talk about any needed works without feeling pressured. The customer service, is excellent. As... もっと見る
企業が回答しました
Truly a professional made us feel at ease the minute we meet him. Knew his stuff a really professional nice guy Felt totally at ease in safe hand worked out of Perth and his name was David Thomson... もっと見る
企業が回答しました
Dean was very good very thorough and Evri thing went smoothly viechle was turned out exceptionally well thanks again for your efforts
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企業情報
当該企業による記述
Pentland Land Rover Perth forms part of the incredibly successful John Clark Motor Group and we have a proud history of delivering high-quality Land Rover cars and servicing combined with incredible levels of customer service. At our state-of-the-art dealership we have an incredible selection of new and used Land Rover cars as well as aftersales support services to keep your car in pristine condition for your entire ownership. Come and visit us today to explore the full range of Land Rover cars and take a test drive in the model you like the most. You can also have a closer look at the full range of Approved Used cars we have available. As an approved Land Rover dealer we are constantly updating our used car selection and can give you access to some of the latest models at great prices. Don't hesitate to give us a call if you have any questions. We look forward to welcoming you soon.
John Clark Motor Group
当該企業による記述
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
連絡先
Dunkeld Road 192, PH1 3GD, Perth, Scotland, 英国
- 01738 474200
4.6
優良
206件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent customer service.
2023年3月27日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning Gary,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Very helpful and responsive.
2023年3月13日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning Mr Beazley,
Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning David,
Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
10 Weeks Without A Car
My Jaguar I Pace went into Pentland JLR Perth mid January to have a new windscreen and carpets fitted under warranty, due to a leak from the windscreen seal. I was not kept informed about the job, I had to do all of the chasing up and each time I was fobbed off by whoever I spoke to. After 10 WEEKS without transport I made a complaint and the Head Of Business apologised to me and admitted that his staff had basically neither prioritised nor arranged any workshop time for my car to be fixed, over a month after the parts had come into stock. In other words it had been completely forgotten about. I was told that it would be fixed in a few days and delivered back to me, given the length of time they had my car for. After all repairs were carried out I was called and told either to collect the car myself or that I wouldn’t get it delivered back to me until the following week. I collected it myself. I have had 8 JLR cars in the past 10 years and very sadly this regrettable episode has completely put me off buying another, due to the (lack of) service I received.
2023年3月25日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning Paula,
Thank you for taking the time to leave us a review. I am sorry to read that your experience was not a more positive one and will ensure to pass this to our management team directly.
Thank you again for your feedback and for affording us the opportunity to respond.
Kind regards,
Linsey
Well looked after but all in the end unnecessary
Well looked after but all for an erroneous diagnosis
2023年3月15日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning Walter,
Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Prompt and efficient customer service…
Prompt and efficient customer service from Service staff and driver who collected and returned my car.
2023年3月17日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Very professional garage
Very professional garage, we had extended warranty on our Range Rover sport and got sorted quickly. We had a courtesy car that made things easier
2023年3月20日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Afternoon Debbie,
Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Easy to book car in online and it was…
Easy to book car in online and it was picked up from home and brought back. Was kept advised of MOT and service progress by phone.
2023年3月9日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Evening Colin,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Service & MOT
Friendly, helpful and courteous staff. Easy vehicle check in. Work carried out and car returned washed. Very happy 🙂
2023年3月13日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Evening Mr Williams,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Excellent
Polite, friendly and knowledgeable staff. The repair was carried out quicker than was expected. Car was clean and fully charged when I picked it up. Couldn’t ask for a better service.
2023年2月22日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning James,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
When things go wrong it’s important to have a good resolution
My poor experience with Landrover was resolved efficiently and satisfactorily by the team in Perth. This is as important as having good service throughout the journey.
2023年3月8日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning Ms Burns,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Very helpful and friendly staff
2023年3月3日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning Derek,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
The staff of the Perth branch of…best service
The staff of the Perth branch of Pentland Land rover went out of their way to be most helpful and their service was exceptional, very happy with their attention.
2023年3月2日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning Ian,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Excellent and helpful customer service.
2023年2月25日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning Kevin,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Great Service!…
The service team member was pleasant polite and professional throughout from booking our Range Rover in to collecting it once the job was completed and we were kept informed throughout.
2023年2月28日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning Steve,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Rebekah and tom were superb in handling…
Rebekah and tom were superb in handling my support/service issue. After a terrible experience in Aberdeen, I was delighted to find myself welcomed and my car was repaired and returned as described
2023年2月16日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Rebekah, Tom and the team at Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Professional and helpful
All the staff are professional, friendly and most helpful.
I have never had a bad experience in Pentland and I truly belief it is all the staff who make it so. It is that sort of ‘niceness’ rather than just pleasantness that makes you want to buy your next vehicle to continue with that sort of relationship.
2023年2月10日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Evening,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Couldn’t have been more helpful
2023年2月17日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning Norman,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Very poor service, again!
Very poor service, again!
1. Ended up buying my last Range Rover from another dealer after Pentland would not get even close on the price or spec I wanted.
2. Had cause to complain to the Sales Manager about a new car salesman after repeatedly not returning my calls. Yes, I wanted to buy another car! Eventually ordered one to be told 9 month wait.
3. Service dept (who are usually ok) have now failed on customer service having to wait 3 weeks to get a service booking. The car is currently un-driveable due to fumes coming inside, but I cant get it looked (apparently, unless I have an extended warranty with Landrover).
Very disappointing and will probably cancel the new LR.
2023年2月13日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good morning,
Thank you for your review and I have notice I responded to you and asked for the business you dealt with. I can see from this review it is Perth so I will pass your comments on to them.
Kind regards,
Julie
The parts required were on back order…
The parts required were on back order with no indication of when they would be delivered. Pentland (Thomas) kept me updated regularly and provided me with a customer loan car. The service from Pentland could not be faulted but I am afraid Land Rover leave a lot to be desired - nearly 3 weeks to supply steering mechanism!
The need for a TCU update was identified in November 2022 and is still awaited (9 Feb 2023). Again, inefficiency of Land Rover, NOT Pentland.
2023年1月30日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Afternoon John,
Many thanks for your review and feedback, which I will ensure is passed on to Thomas and the management team at Pentland.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
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