Polite helpful service as always. We changed OPC to Cambridge as the service and booking availability was better than former OPC. Car returned looking clean and smart. All service items done and visua... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Service was excellent overall and I am happy with the work carried out. The team clearly take pride in what they do. My only minor observation is that communication could be a touch more responsiv... もっと見る
企業が回答しました
Happy to do the work I was paying for (interim oil service) but the whole reason it was booked in; to replace a microswitch in the drivers door, wasn't investigated fully and not dealt with. With no... もっと見る
企業が回答しました
Everything's been great from start to finish. The support teams and Timothy Cogger have been absolutely brilliant. I'm genuinely happy and couldn't be more pleased to keep coming back to your Porsche... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, including: Aston Martin, BMW, BYD, Ferrari, Jaguar, Land Rover, Mercedes-Benz, MINI, Porsche and smart. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
High Street, CB227QD, Harston, England, 英国
- 01223 081 183
4.4
優良
177件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Andy was very helpful
Andy was very helpful. The loan car was superb, making me think maybe an update on my 911.?
Your showroom is fantastic and staff courtesy very good.
2025年3月28日
Stratstone - Porsche Centre Cambridge からの回答
Hi Stephen,
We are delighted to hear that you had a positive experience and found Andy to be helpful and courteous.
We appreciate your feedback and are glad you enjoyed the showroom.
Customer Services
Great customer liaison
Great customer liaison
helpful service to pick me up from rental car office
2025年3月24日
Stratstone - Porsche Centre Cambridge からの回答
Hi Peter,
We strive to provide helpful and convenient service to all our customers.
Customer Services
Very poor after sales experience
Recently picked up our new Porsche Macan electric car, sales guy Gavin was pretty relaxed no heavy sales patter. Tbh I had already made my mind up I was having it, so an easy sale for him. I then got passed over to the Business aspect because it was through my company! The person was called Trinity, apart from being bombarded by email after email, multiple signatures required arriving even on the day of collection after I had left the office! The elusive Trinity has never followed up on myself to see how I’m getting on with the car. I would have thought a courtesy call or email to ensure that all is ok never came. I made contact with the sales guy because I was &still am having a few problems with the setting up of the different keys! He assured me he would send a link on how to do this, it hasn’t happened yet!!
So when I’m ready to change my car guess who won’t be getting my business again. Very poor / none existent after sales service
2025年3月20日
自発的なレビュー
Stratstone - Porsche Centre Cambridge からの回答
Hi David,
We appreciate you taking the time to share your experience with us.
We understand your frustration with the lack of follow-up after your purchase and we strive to provide exceptional customer service so we are disappointed to hear that your expectations were not met.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Stratstone - Porsche Centre Cambridge からの回答
Hi Russell,
We're thrilled to hear you had a positive experience with our team and service.
Customer Services
An excellent experience
An excellent experience from start to finish made even more enjoyable with the fantastic new facility.
2025年3月14日
Stratstone - Porsche Centre Cambridge からの回答
Hi Adrian,
We're thrilled to hear you had such a positive experience!
It's wonderful to know you enjoyed our new facility.
We strive to provide excellent service and are delighted you found it enjoyable.
Customer Services
I'm not very happy with my advisor—she…
I'm not very happy with my advisor—she didn't provide much information initially (please refer to our correspondent's email). Additionally, the car wasn't cleaned as I requested, which was very disappointing. On a positive note, the receptionist was very friendly and made me feel welcome.
2025年2月28日
Stratstone - Porsche Centre Cambridge からの回答
Hi Kiril,
We appreciate you taking the time to share your feedback.
We understand your disappointment regarding the lack of information provided by your advisor and the cleanliness of the car.
We strive to provide our customers with a positive experience, and we're sorry that this was not the case for you.
We'll take your feedback into consideration as we continue to improve our services.
Customer Services
Friendly welcoming service
Friendly welcoming service . I was informed about my car every stage off the process.
2025年3月13日
Stratstone - Porsche Centre Cambridge からの回答
Hi Paul,
We're delighted to hear that you found our service friendly and welcoming.
We appreciate you taking the time to share your positive experience.
Customer Services
The "Team" works.
I was greeted at the door, the gentleman knew my name and directed me to a seated area where I was provide coffee and quickly joined by the service advisor who confirmed my reason for attendance.
As always I found my experience with the Porsche team professional, courteous and friendly.
Thank you
2025年3月10日
Stratstone - Porsche Centre Cambridge からの回答
Hi John,
Thank you for your kind review.
We are delighted to hear that you had a positive experience and that you were well looked after.
We appreciate your kind words about our team and their professionalism.
Customer Services
First class work in good timeframe
2025年3月7日
Stratstone - Porsche Centre Cambridge からの回答
Hi Stephen,
We appreciate your business and are glad you were satisfied with the service.
Customer Services
Excellent customer service
Excellent customer service. Very warm and friendly staff who added to a positive experience.
2025年3月5日
Stratstone - Porsche Centre Cambridge からの回答
Hi George,
We are so glad to hear you had a positive experience with our staff.
We strive to provide excellent customer service.
Customer Services
Good Reliable service
2025年2月7日
Stratstone - Porsche Centre Cambridge からの回答
Hi Paul,
Thank you very much for leaving a review!
Have a nice day!
Customer Services
Great rapid and efficient service
Great rapid and efficient service, good value, exceeded expectations
2025年2月21日
Stratstone - Porsche Centre Cambridge からの回答
Hi Marc,
Thank you for your kind words!
We are thrilled to hear you had a positive experience.
Customer Services
A quality level of service throughout.
From the initial phone call to book the vehicle in (service and checks), to collection on completion the level of service was what you would expect of this brand.
2025年2月2日
Stratstone - Porsche Centre Cambridge からの回答
Hi Dom,
We appreciate your kind words and are thrilled to hear that you had a positive experience.
We strive to provide exceptional service and are glad that our team met your expectations.
Customer Services
Stratstone - Porsche Centre Cambridge からの回答
Hi Michael,
We're thrilled to hear you had a positive experience from beginning to end.
Customer Services
Outstanding customer service by Ms. Miranda Joul
Ms. Miranda Joul was outstanding as usual.
She kept us informed of the findings/issues. Requested permission before performing the work and kept us apprised on the equipment procurement timeline and installation timeline.
Outstanding customer service.
2025年2月14日
Stratstone - Porsche Centre Cambridge からの回答
Hi,
We appreciate your kind words about Miranda.
We are thrilled to hear that she provided you with exceptional service and kept you informed throughout the process.
We strive to provide our customers with the best possible experience, and we are glad that Miranda was able to exceed your expectations.
Customer Services
The best Porsche Centre we have visited
Lewis Moore and the team are always very helpful, efficient and professional at this cutting edge new Porsche centre. A thoroughly excellent experience whenever we visit.
2025年1月22日
Stratstone - Porsche Centre Cambridge からの回答
Hi Geoff,
We appreciate your kind words and are thrilled to hear about your positive experience.
We strive to provide exceptional service and are glad that Lewis and the team exceeded your expectations.
Customer Services
A phenomenal level of customer service…
A phenomenal level of customer service from Cambridge Porsche. I was offered an office to work in from the whilst the car was serviced and provided with refreshments on a regular basis by incredibly friendly staff. Porsche Cambridge could give lessons in customer service to many other companies and industries.
2025年1月28日
Stratstone - Porsche Centre Cambridge からの回答
Hello Paul,
Thank you for your kind words about our service. W
e are delighted to hear you had such a positive experience and that you were well looked after.
We are proud of our team and will share your feedback with them.
Customer Services
Outstanding customer service
Outstanding customer service! As a new customer to Porsche, the Cambridge team have been particularly exceptional, welcoming and professional. I’m so pleased with the service I received. Simply outstanding! Thanks Jasmine and team
2025年1月27日
自発的なレビュー
Stratstone - Porsche Centre Cambridge からの回答
Hi Esi,
Thank you for your kind words.
We are delighted to hear you had a positive experience and were impressed with the service you received from Jasmine and the team.
We appreciate your feedback and hope to see you again soon.
Customer Services
Harston Cambridge
Porsche Cambridge is always very welcoming. The entire team do their utmost to provide a seamless service from start to finish. There are some really beautiful cars to view in their wonderful new showroom too!
2025年1月22日
Stratstone - Porsche Centre Cambridge からの回答
Hi Jan,
Thank you for your kind words.
We are delighted to hear that you had a positive experience and that you were impressed with our showroom and team.
We appreciate your feedback.
Customer Services
Stratstone - Porsche Centre Cambridge からの回答
Hi Lee,
Thank you for your kind words!
We appreciate your positive feedback and are glad you had a great experience.
Customer Services
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