I arrived with my daughter 11 minutes late for our appointment as we’d been stuck in traffic in town. I apologised for lateness and was told by the receptionist “You’re more than 10 minutes late so we... もっと見る
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Visited the Ilford branch of Boots opticians and can highly recommend to anyone looking for a great experience. Both Shaheena (optometrist) and Sharon were not only professional throughout but made me... もっと見る
企業が回答しました
Thw service i received in store wa fantstic when i had my eye test . I was greated by dora with a smile then i was seen by becky who did some tests before i went in to see scott fir my eye test after... もっと見る
Visited boots opticians cleveleys. V friendly helpful staff. The optician was brilliant, explained everything clearly. The assistant took time to help me choose the right glasses for me. I never felt... もっと見る
企業情報
Boots Opticians について
当該企業による記述
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
連絡先
4.4
優良
1万件のレビュー
ネガティブなレビューの 99％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Customer service
The ladies at the Newport ( Wales) store are so very helpful.
The Optician was excellent, I know loads about my eye health thanks to her, very interesting!
Then out to choose my glasses, Maria was very knowledgeable, and extremely helpful.
The customer service was .....something that seems to have gone out of fashion with the rise of technology.
I do find the staff in Boots Newport in general to be excellent.
Always a pleasant experience
2026年4月30日
自発的なレビュー
Boots Opticians からの回答
Thank you for sharing your lovely feedback. We’re delighted to hear that the team at our Newport (Wales) store were so helpful and made your visit such a pleasant experience. It’s great to know the optician helped you learn more about your eye health and that Maria provided such knowledgeable and supportive advice when choosing your glasses. We truly appreciate your kind words about the excellent customer service and look forward to welcoming you again.
Large selection of glasses both designers and Boots own brand
I’ve always had difficulties in choosing new glasses until I met Irina at Winchester Boots optician’s. I believe that I tried on 12 to 15 pairs of glasses and Irina was patient and attentive, she gave valuable advice in helping me choose. Boots has a very large selection of glasses both designers and own brand names, there is a pair for everyone for every occasion, highly recommend.
2026年2月12日
自発的なレビュー
Boots Opticians からの回答
Thank you for sharing your experience. We’re delighted to hear that Irina at our Winchester store was so patient, attentive, and helpful in supporting you to find the right glasses. It’s wonderful to know her advice made the process easier and more enjoyable. We truly appreciate your kind words and recommendation, and we’re glad you found such a great choice from our wide range of frames.
A friendly and professional experience
I had an annual eye test at Boots Opticians in Warminster. I was welcomed positively, whisked into the various tests by Lucy who was friendly and professional. I then saw Rob for a review of the tests and manual optical test, again a warm and professional experience. I left very clear about my options and confident of the findings of the tests. All round an excellent visit.
2026年4月30日
自発的なレビュー
Boots Opticians からの回答
Thank you for sharing your experience. We’re delighted to hear that your visit to our Warminster store was so positive, from the warm welcome and thorough tests with Lucy to the clear, professional review with Rob. It’s great to know you left feeling confident and well informed. We truly appreciate your kind feedback.
Needed new variofocal lens and…
Needed new variofocal lens and frames…excellent service by Team Leader Sam at Brentgovel Street in Bury St Edmunds….she listened to all my requirements, had great patience in showing me a wide range of options that met my needs, had great product knowledge across all the ranges available as well as in depth technical knowledge relating to the different lens choices. Very pleased!
2026年4月30日
自発的なレビュー
Boots Opticians からの回答
Thank you for sharing your experience. We’re delighted to hear that Sam at our Bury St Edmunds store provided such excellent, patient, and knowledgeable support while helping you choose your new varifocal lenses and frames. It’s great to know she listened carefully to your needs and guided you confidently through the options. We truly appreciate your feedback and are pleased you were so happy with the service.
BOOTS Opticians, Banstead, Surrey
Lucy & Brandon where extremely patient and helpful, taking time to explain both product and associated costs.
2026年4月30日
自発的なレビュー
Boots Opticians からの回答
Thank you for your feedback. We’re delighted to hear that Lucy and Brandon were so patient and helpful, taking the time to clearly explain both the products and associated costs. We really appreciate your kind words and are glad you felt well supported during your visit.
Holiday mishap sorted
Annie and Angel were very helpful when I popped in on holiday as I broke my glasses and they replaced with no issue. Brilliant service.
2026年4月27日
自発的なレビュー
Boots Opticians からの回答
Thank you for sharing your experience. We’re delighted to hear that Annie and Angel were so helpful during your visit and were able to replace your glasses without any issues while you were on holiday. It’s wonderful to know the team provided such brilliant service when you needed it most. We truly appreciate your kind words.
Boots Opticians. The best service
I could wax lyrical about the personal service but I have done so before. However I would also like to congratulate Boots for keeping a place on the high street. They also give employment to many and in doing so helps the countries economy. I feel on line opticians only give profit to the few at the top and erode customer service skills. I encourage all to use the high street shops and recommend Boots Opticians for all your eye needs.
2026年4月29日
自発的なレビュー
Boots Opticians からの回答
Thank you for sharing such thoughtful feedback. We truly appreciate your support and your kind words about the value of personal service, local employment, and community presence. It means a great deal to know you continue to recommend Boots Opticians for both professional care and commitment to customers and communities.
Inverness
Inverness
Had eye test on 11th April. Shona was very thorough and gave me information and advice on my eye health and eye health generally which nobody had ever mentioned to me before. I much appreciated that.
Eleanor helped me choose frames and Fiona was very attentive when I returned to collect them.
2026年4月11日
自発的なレビュー
Boots Opticians からの回答
Thank you for sharing your experience. We’re delighted to hear that Shona provided such a thorough eye test and shared helpful advice about your eye health during your visit to our Inverness store. It’s lovely to know that Eleanor supported you so well when choosing your frames and that Fiona was attentive when you returned to collect them. We truly appreciate your kind feedback.
Dire
Dire. Booked for eye drops at 11am. By 11.25 no action and the briefest comment “we’re running late “ no explanation!!! Third attempt at getting decent service. Why do they think people can sit around waiting for them to get organised?
2026年4月28日
自発的なレビュー
Boots Opticians からの回答
Thank you for your feedback. We’re sorry to hear about the delay during your visit and the lack of clear communication while you were waiting. We understand how frustrating it is when appointments do not run to time, especially without explanation. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.
Boots Opticians Norwich.
Boots Opticians Norwich.. cancelled my afternoon appointment by phone in the morning, politely offered a new one but had nothing available/suitable for over a week! I got the feeling the optician was not coming in that day due to lack of appointments. I decided to take my business somewhere else as the caller was pretty much not that bothered either way. I won’t be returning.
2026年4月28日
自発的なレビュー
Boots Opticians からの回答
Thank you for sharing your feedback. We’re sorry to hear about the cancellation of your appointment and that no suitable alternative was available within a reasonable timeframe. We understand how disappointing this must have been and appreciate you taking the time to let us know about your experience. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.
Great service from an expert optician
Hamel the optician was great and very knowledgeable. He is a subject matter expert, and also works at the local A&E. His service was thorough and excellent. The discovered a number of issues historical and current that other opticians just had not bothered with. If you want an excellent eye healthcare review go to Boots Fosse Park.
2026年4月28日
自発的なレビュー
Boots Opticians からの回答
Thank you for sharing your experience. We’re delighted to hear that Hamel provided such thorough, knowledgeable, and expert care during your visit to our Fosse Park store. It’s wonderful to know he identified and explained aspects of your eye health that hadn’t been addressed before. We truly appreciate your recommendation and kind words about the excellent eye care you received.
Great customer service
Great customer service once again from the Wimborne store. Sam was very helpful and explained my eye test results very clearly. Also thanks to Lynne and Dan for their endless patience in helping me finally choose my glasses,never an easy task!
2026年4月28日
自発的なレビュー
Boots Opticians からの回答
Thank you for sharing your feedback. We’re delighted to hear that Sam clearly explained your eye test results and that Lynne and Dan patiently supported you while choosing your glasses. It’s great to know the Wimborne team continue to provide such helpful, friendly service. We truly appreciate your kind words.
Excellent Service
My experience at Boots Opticians North Bridge Doncaster was second to none outstanding service freindly and courteus staff nothing a problem and very very helpful the staff there are a credit to your company
Well Done
Mr Tate
2026年4月13日
自発的なレビュー
Boots Opticians からの回答
Thank you for your feedback, Mr Tate. We’re delighted to hear that you received outstanding service from the friendly and courteous team at our North Bridge Doncaster store. It’s wonderful to know you felt so well supported, and we truly appreciate your kind words and recognition of the team’s hard work.
I visited this Boots Opticians on 145…
I visited this Boots Opticians on 145 Victoria Street after a frustrating experience at a Specsavers just across the road.
I needed help because one of the lenses fell out of my glasses due to a missing screw. I initially walked past this Boots and went to Specsavers, thinking they would be better equipped to help as they specialise in glasses. Unfortunately, I was not offered a solution there and was advised to try another optician.
After that, I returned to this Boots, where I was immediately made to feel welcome and listened to. I was initially greeted by a lovely lady before a gentleman, Tamim, took my glasses and repaired them without hesitation. The lady also gave me helpful advice on how to keep my glasses lasting longer.
Overall, I had a very positive experience here. The service was efficient, friendly, and professional, and I’m glad I came back.
If you have an issue with your glasses or simply need some advice, I would highly recommend going to this Boots store.
To the kind lady and the helpful man (Tamim), thank you for making my morning so much easier. Jesus loves you both!
2026年4月24日
自発的なレビュー
Boots Opticians からの回答
Thank you for sharing your experience. We’re delighted to hear that the team at our 145 Victoria Street store made you feel welcome and were able to repair your glasses quickly and professionally. A special thank you for your kind words about Tamim and his colleague for their helpful advice and friendly service. We truly appreciate your recommendation and are glad we could help make your morning easier.
Excellent Service
All members of staff were extremely helpful Hamel, Zoe and Ellen. They were all very informative and professional.
2026年4月23日
自発的なレビュー
Boots Opticians からの回答
Thank you for your feedback. We’re delighted to hear that Hamel, Zoe, and Ellen were so helpful, informative, and professional during your visit. We truly appreciate your kind words and will happily share them with the team.
T & C H
My husband &myself just had eye tests and new glasses from boots uttoxeter every member of staff,especially Ben,James &rob optician couldn't have been more helpful and knowledgeable thanks again Boots
2026年4月25日
自発的なレビュー
Boots Opticians からの回答
Thank you for sharing your feedback. We’re delighted to hear that you both had such a positive experience at our Uttoxeter store. It’s wonderful to know the whole team were so helpful and knowledgeable during your eye tests and while choosing your new glasses. We truly appreciate your kind words and continued support.
Boots Opticians からの回答
Thank you for your feedback. We’re delighted to hear that your eye test was punctual, friendly, and professional. We really appreciate you taking the time to share your experience.
Very unprofessional
Very unprofessional, unwillingness to do their jobs, very abrupt when they were asked for help with replacement of a frame , not reliable.
I will never use boots opticians again .
2026年4月26日
自発的なレビュー
Boots Opticians からの回答
Thank you for sharing your feedback. We’re sorry to hear that you found the service unprofessional and that you did not feel supported when requesting help with a frame replacement. This is not the experience customers should have, and we understand why this has affected your confidence in the service. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.
My first visit to Boots Opticians In Romsey, Hampshire
My first visit to Boots Opticians Romsey and they couldn't have been more helpful. The Optometrist Roger and his colleague Tracy were great
2026年4月23日
自発的なレビュー
Boots Opticians からの回答
Thank you for sharing your experience. We’re delighted to hear that your first visit to our Romsey store was such a positive one, and that Roger and Tracey provided such helpful and supportive care. We truly appreciate your kind words and look forward to welcoming you again.
Nipped in to collect my new glasses…
Nipped in to collect my new glasses yesterday as I work Monday to Friday, was met at the desk by Sharon with a lovely smile,was taken to a seat straight away and had my glasses checked and fitted to my satisfaction, definitely 10/10 treatment
2026年4月25日
自発的なレビュー
Boots Opticians からの回答
Thank you for your feedback. We’re delighted to hear that Sharon welcomed you warmly and ensured your new glasses were checked and fitted comfortably during your collection visit. It’s wonderful to know you received such excellent service. We really appreciate your 10/10 rating!
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