Boots Opticians レビュー 

Boots Opticians からの回答

7日前

Thank you for your feedback. We’re delighted to hear that the team responded so quickly when you arrived and worked so patiently and diligently to repair your glasses. It’s wonderful to know that, despite the repair proving challenging, they persevered and were able to get your glasses and lens fixed for you. We truly appreciate your kind words.

Boots Opticians からの回答

7日前

Thank you for your feedback. We are sorry to hear about your experience, particularly the delay in collecting your glasses, the way your concerns were handled when another customer was served ahead of you despite your appointment, and that you felt the service lacked courtesy and communication throughout your visit. We understand how frustrating this must have been, especially when you were concerned about your parking time and felt rushed when collecting your glasses. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:

Full name
Date of birth
Telephone number
The store you visited

Boots Opticians からの回答

7日前

Thank you for your feedback. We’re delighted to hear that the team at our Welwyn Garden City store were so friendly and helpful, and that your sunglasses were repaired so quickly. It’s wonderful to know that the colleague who assisted you took the time to replace both nose pads and made such a positive impression. We truly appreciate your kind words.

Boots Opticians からの回答

7日前

Thank you for your feedback. We’re delighted to hear that Alberto took the time to explain everything clearly and provided such excellent service during your visit. It’s wonderful to know that his positive attitude made such a great impression. We truly appreciate your kind words.

Boots Opticians からの回答

7日前

Thank you for your feedback. We’re delighted to hear that Anca at our Taunton store provided such professional, friendly, and helpful service while fitting your frames for prescription lenses. It’s wonderful to know that she took the time to answer all your questions and made the experience a positive one. We truly appreciate your kind words.

Boots Opticians からの回答

7日前

Thank you for your feedback. We are sorry to hear about your experience, particularly the delays throughout your appointment, the impact this had on your waiting time, and the lack of communication regarding the reasons for the delays. We appreciate your comments regarding the organisation of the testing process and are pleased to hear that the optometrist was polite during your visit. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:

Full name
Date of birth
Telephone number
The store you visited

Boots Opticians からの回答

7日前

Thank you for your feedback. We’re delighted to hear that you received polite, friendly, and informative service throughout your visit. It’s wonderful to know that your eye test and assessment were thorough and that the team took the time to explain everything clearly. We truly appreciate your kind words.

Boots Opticians からの回答

7日前

Thank you for your feedback. We’re delighted to hear that your first eye test at Boots was such a positive experience. It’s wonderful to know that the team were welcoming, friendly, and knowledgeable, taking the time to understand your needs, answer your questions, and provide helpful advice throughout. We truly appreciate your kind words.

Boots Opticians からの回答

7日前

Thank you for your feedback. We’re delighted to hear that you’re so happy with your new glasses and that Rachel and Tanith at our Coney Street York store provided such excellent care during your eye test and fitting appointment. We truly appreciate your kind words.

Boots Opticians からの回答

7日前

Thank you for your feedback. We’re delighted to hear that you received excellent service at our Eastham store and that you’re so happy with your new glasses. It’s wonderful to know that the team made such a positive impression with their care and support. We truly appreciate your loyalty and kind words.

Boots Opticians からの回答

7日前

Thank you for your feedback. We’re delighted to hear that you were seen promptly and received such helpful and thorough care during your visit. We truly appreciate your kind words.

Boots Opticians からの回答

2026年7月31日

Thank you for your feedback. We’re delighted to hear that Deanna provided such brilliant service when you needed urgent help before your holiday. It’s wonderful to know she quickly helped you choose replacement frames, fitted your lenses, and got everything sorted in time for your trip. We truly appreciate your kind words and wish you a fantastic holiday.

Boots Opticians からの回答

2026年7月31日

Thank you for sharing your experience. We’re delighted to hear that Osman provided such excellent, thorough, and reassuring care during your eye test at our Didcot store, taking the time to explain everything clearly throughout your appointment. It’s also wonderful to know that both Osman and Daniel continued to provide such helpful support when you contacted the store afterwards. We truly appreciate your recommendation and kind words.

Boots Opticians からの回答

2026年7月31日

Thank you for your feedback. We’re delighted to hear that Aaliyah and Usman were so patient and informative with your mother, taking the time to explain everything clearly and help her feel comfortable throughout her visit. We truly appreciate your kind words.

Boots Opticians からの回答

2026年7月31日

Thank you for your feedback. We’re delighted to hear that the team at our Worcester store provided such excellent service and that you found them knowledgeable and helpful throughout your visit. It’s especially wonderful to know that Lorraine went above and beyond to support you. We truly appreciate your recommendation and kind words.

Boots Opticians からの回答

2026年7月31日

Thank you for your feedback. We are sorry to hear about your experience, particularly that you attended seeking support for floaters and expected to be seen under the MECS service, but were advised otherwise after arriving. We also regret that this led to disappointment with the level of communication and service you received. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:

Full name
Date of birth
Telephone number
The store you visited

Boots Opticians からの回答

2026年7月31日

Thank you for your feedback. We’re delighted to hear that Alice, Cassidy, Sam, and the rest of the team provided such polite, helpful, kind, and professional service while supporting your elderly friend. It’s wonderful to know they made such a positive impression. We truly appreciate your recommendation and kind words.

Boots Opticians からの回答

2026年7月31日

Thank you for your feedback. We’re delighted to hear that the team were kind and caring throughout your visit. It’s wonderful to know that you felt well looked after and supported. We truly appreciate your kind words.

Boots Opticians からの回答

2026年7月31日

Thank you for your feedback. We’re delighted to hear that you were so pleased with your experience and found the team to be cooperative, caring, and professional throughout your visit. We truly appreciate your kind words.

Boots Opticians からの回答

2026年7月31日

Thank you for your feedback. We’re delighted to hear that you received friendly, professional, and highly competent service during your visit. It’s wonderful to know that you were pleased with the store location, the choice of frames available, and the quality of the Zeiss lenses. We truly appreciate your kind words.