Boots Opticians レビュー 

Boots Opticians からの回答

2026年9月18日

Thank you for your feedback. We’re delighted to hear that Alice, Ann, and Cassidy provided such lovely service during your visit to our New Milton store. It’s wonderful to know that they helped you find a great new pair of glasses and made your experience so enjoyable. We truly appreciate your kind words.

Boots Opticians からの回答

2026年9月18日

Thank you for your feedback. We’re delighted to hear that the team at our Hanley store listened to your concerns and resolved the issue effectively and efficiently. It’s wonderful to know that you were pleased with the service, value, and wide selection of frames available. We truly appreciate your recommendation and kind words.

Boots Opticians からの回答

2026年9月17日

Thank you for your feedback. We’re delighted to hear that Sharon provided such friendly and professional service when you collected your glasses. It’s wonderful to know that everything was checked carefully to ensure a comfortable fit and that your glasses were working well for you. We truly appreciate your kind words.

Boots Opticians からの回答

2026年9月17日

Thank you for your feedback. We’re delighted to hear that you were treated professionally from start to finish at our Taunton High Street store. It’s wonderful to know that Anca provided such helpful service and made your experience a positive one. We truly appreciate your kind words.

Boots Opticians からの回答

2026年9月17日

Thank you for your feedback. We’re delighted to hear that you continue to receive excellent and professional service from the team at our Leek store. We also appreciate your suggestion regarding a wider range of petite adult frames and will ensure your comments are shared as valuable feedback. Thank you for taking the time to share your experience.

Boots Opticians からの回答

2026年9月17日

We're sorry to hear that you were disappointed with your experience. We appreciate your concerns regarding the incorrect contact details held on your order, the lack of communication about your glasses being ready, the incorrect frames being supplied, and the delays in receiving the correct pair. We understand how frustrating this must have been for both you and your granddaughter, particularly given the additional travel required and the extended timescale to resolve the issue.

Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:

Full name
Date of birth
Telephone number
The store you visited

Boots Opticians からの回答

2026年9月17日

Thank you for your feedback. We’re delighted to hear that you received such a thorough examination and top-quality care during your visit. It’s wonderful to know that the optician took your family history of macular degeneration into account, used the available imaging technology to carefully assess your eye health, and ensured all appropriate checks were completed. We truly appreciate your kind words.

Boots Opticians からの回答

2026年9月17日

Thank you for your feedback. We’re delighted to hear that the team were helpful, polite, and knowledgeable throughout your visit. It’s wonderful to know that your appointment ran on time and that you found the store clean, well equipped, and welcoming. We truly appreciate your kind words.

Boots Opticians からの回答

2026年9月17日

Thank you for your feedback. We’re delighted to hear that Cian, Diya, Vicky, and Lucy provided such smooth and professional service during your visit to our St Neots store. It’s wonderful to know that your options were explained clearly and that the whole process was straightforward. We truly appreciate your kind words and look forward to seeing you again next year.

Boots Opticians からの回答

2026年9月17日

Thank you for your feedback. We’re delighted to hear that Zain provided such excellent care during your eye examination and that you continue to receive friendly, knowledgeable, and professional service from the team at our East Kilbride store. It’s wonderful to know that you value the focus on finding the right solution for your eye health. We truly appreciate your loyalty and kind words.

Boots Opticians からの回答

2026年9月16日

We're sorry to hear about your experience and the concerns you've raised regarding the way your diagnosis was communicated during your appointment. We appreciate your comments regarding the professionalism and empathy shown during the consultation, and we're sorry to learn that you left feeling unsupported and uncertain about what the diagnosis meant for you and your future care. We also note your concerns regarding the follow-up after you provided feedback on your experience.

Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:

Full name
Date of birth
Telephone number
The store you visited

Boots Opticians からの回答

2026年9月16日

Thank you for your feedback. We’re delighted to hear that Helen Barbour and Maria provided such excellent service throughout your visit. It’s wonderful to know that Helen took the time to explain everything clearly and that Maria helped you select your three pairs of glasses while ensuring they suited both your needs and budget. We truly appreciate your kind words and are pleased that you had such a positive experience.

Boots Opticians からの回答

2026年9月16日

We're sorry to hear that you were disappointed with your experience at our Rochdale Riverside store. We appreciate your concerns regarding your appointment and understand how frustrating it must have been after encountering unexpected traffic and arriving only a few minutes late with your son. We're sorry to learn that you felt no flexibility or consideration was shown in the circumstances and that this has affected your confidence in our service.

Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:

Full name
Date of birth
Telephone number
The store you visited

Boots Opticians からの回答

2026年9月16日

Thank you for your feedback. We’re delighted to hear that Tassia, Emma, and Rumana provided such knowledgeable and friendly service throughout your visit. It’s wonderful to know that everything was explained clearly, you received help choosing your new glasses, and that you had such a positive experience. We truly appreciate your recommendation and kind words.

Boots Opticians からの回答

2026年9月16日

Thank you for your feedback. We’re delighted to hear that Katharina, Sarah, and Tracey provided such caring, patient, and professional service during your visit to our Penzance store. It’s wonderful to know that you felt so well supported throughout your eye test and when choosing your new frames. We truly appreciate your kind words.

Boots Opticians からの回答

2026年9月16日

Thank you for your feedback. We’re delighted to hear that you were seen promptly and that your appointment was completed efficiently. It’s wonderful to know that this helped make your visit a positive experience. We appreciate your comments and look forward to welcoming you again.

Boots Opticians からの回答

2026年9月16日

Thank you for your feedback. We’re delighted to hear that you received excellent service from the team during your visit. We truly appreciate your kind words.

Boots Opticians からの回答

2026年9月16日

Thank you for your feedback. We’re sorry to hear that aspects of your experience at our Mill Hill Broadway store left you feeling uncomfortable. While we're pleased that you found the eye examinations professional and thorough, we understand your concerns about not receiving clear feedback on your eye health and not being routinely offered a copy of your prescription. We appreciate you taking the time to share your experience and will ensure your comments are passed on as valuable feedback.

Boots Opticians からの回答

2026年9月16日

Thank you for your feedback. We’re delighted to hear that the team were friendly and informative, and took the time to share advice on ways to improve your eye health. We truly appreciate your kind words.

Boots Opticians からの回答

2026年9月16日

Thank you for your feedback. We’re delighted to hear that Suzanne provided such thorough, friendly, and professional care during your first visit to Boots Opticians. It’s wonderful to know that she explained everything clearly and helped you feel informed and reassured throughout your appointment. We truly appreciate your kind words and hope to welcome you back again.