Boots Opticians レビュー 10,385

Great customer service and advice

The staff were all friendly and helpful, especially as we were pushed for time at the end of the appointment, they all dealt with me exceptionally well.

My go to optician has become Christa in Stirling. She has examined my eyes throughly three times, taking time and effort to explain to process and give me tips on good eye health following an eye op. I always leave my appointment with full confidence in my examination and cannot recommend Crysta enough.

The staff and examiner were very attentive and informative

What made the experience great was that the staff were amazing and very helpful and that they are very patient and talk you through what there going to do and they make you feel very welcome I couldn't recommend them enough the the service was absolutely fantastic 10/10

They were polite extremely professional and thorough with the examination right up to selecting the right specs

Amazing service

The test was a lot simpler than previously the bright light to examine eyes is on the machine so is alot quicker and more comfortable

As always fantastic service; staff is always very welcoming especially Barbara and amazingly professional while being friendly. Rare combination that I have not seen much, so Kudos to them.

While reception was a tiny bit slow everything else was perfect

Prompt & professional care from every member of staff. Needed an urgent referral & this was treated efficiently & with compassion. Excellent advise given & great service all round

I always receive 100% excellent care and service at Boots Opticians. Juliette, who has been there for years, is simply wonderful. Eddie, my new optician, was fantastic today. Thank you both. I would not go anywhere else for my eye care.

A highly knowledgeable optometrist Sarah N and a very helpful colleague Liz made today’s sight test and consultation a pleasure.

The staff at Cramlington Boots opticians were so polite and helpful from the moment we got there ,,
They looked after us so well and explained in detail the results of our eye scans .
A big thank you to all the Cramlington team.

A lens had fallen out of my glasses, and Bev quickly put it back in for me. She was polite and friendly, and I was pleasantly surprised that the service was totally free. I've always had a nice experience at Boots Opticians in York, and this was no exception.

Just registered on the new portal on boots opticians. I won't say how old I am but when selecting your date of birth, having to scroll back through 12 months of every year from today to get back to your birth year is extremely frustrating to put it politely. Surely you should be able to provide a drop down menu to select your birth year. Just about lost the will to live after that. Having got through that and forced to change my password, it doesn't tell you when your eye test is due. It just tells me my contact lens check is due which is why I logged on in the first place. I'll phone up my branch and talk to a human, if that's still possible and I'm not put through to a robot.

Helpful , efficient and friendly staff not bad prices thank you very much

I’ve been using Boots Opticians in Canary Wharf for many years, and after my annual eye test today, I felt compelled to leave a review.

Every year I think the service can’t get any better, but somehow it does. Every member of staff I spoke to today was professional, friendly, and genuinely helpful.

A couple of standouts deserve a mention. The colleague who initially welcomed me and started my check-in was excellent. Unfortunately, I can’t quite remember his name, but he was friendly, professional, and made me feel welcome from the start. As things became busy, he handed me over to Tom to complete the check-in process. Tom was great, as always. I’ve seen him a few times over the years and he consistently provides excellent service. What really stood out was that the original colleague later came back to apologise for not being able to complete the check-in himself. There was absolutely no need to apologise as I could clearly see how busy things were, but it was a thoughtful gesture that reflected the team’s high standards of customer care. I could also hear him helping to train other members of staff, which was great to see.

The optician was, as always, excellent. She clearly explained each stage of the examination and showed me the images taken of the back of my eyes, talking me through what she was looking at and reassuring me that everything looked healthy. Being able to see the images and have them explained gave me additional confidence and reassurance.

If I had to find one tiny criticism, it would be the air-puff eye pressure machine! I’m not sure anyone enjoys that part of the test, but of course it’s an important part of checking eye health.

Overall, the service was outstanding from start to finish. I’ve been coming here for years, and every year the experience seems to get even better. Thank you to the whole team for consistently providing such a high standard of care.

Friendly staff. Saw me on time. My optician Tiffany was very thorough and explained everything to me. When it came to choosing frames they agreed to use my existing frames which were originally from Boots a few years ago as they are really comfortable. Very impressed as no other optician would let me use my own frames. Would definitely recommend them as an exceptional company with fantastic service.