Boots Opticians レビュー 

Boots Opticians からの回答

2026年9月16日

Thank you for your feedback. We’re delighted to hear that Grant, Annie, and Angel at our Weymouth store were able to help so quickly when your glasses broke. It’s wonderful to know that they provided such polite, helpful, and efficient service during a stressful situation. We truly appreciate your recommendation and kind words.

Boots Opticians からの回答

2026年9月15日

We're sorry to hear that you were disappointed with your experience and that your concerns remain unresolved. We appreciate your comments regarding the issues with your prescription, the difficulties you've experienced obtaining support, and the lack of response following your previous attempts to raise the matter. We understand your frustration, particularly as a long-standing customer.

Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:

Full name
Date of birth
Telephone number
The store you visited

Boots Opticians からの回答

2026年9月15日

Thank you for your feedback. We’re delighted to hear that David provided such patient, thorough, and reassuring care, taking the time to explain everything during your eye examination. It’s also wonderful to know that Harrison, Brian, and Dan contributed to such excellent service. We truly appreciate your kind words and are pleased that the team made such a positive impression.

Boots Opticians からの回答

2026年9月15日

Thank you for your feedback, Sheridan. We’re delighted to hear that David, Hannah, Dan, and Harrison at our Lymington store provided such friendly, professional, and skilled service. It’s wonderful to know that you received thorough and careful eye examinations and felt so well looked after. We truly appreciate your recommendation and kind words.

Boots Opticians からの回答

2026年9月15日

Thank you for your feedback. We’re delighted to hear that you were so pleased with the friendliness, advice, and efficiency you received at our Bournemouth Town Centre store. It’s wonderful to know that Alex and Jenny provided such helpful and professional service, and that you found a great choice of glasses to suit different budgets. We truly appreciate your recommendation and kind words.

Boots Opticians からの回答

2026年9月14日

Thank you for your feedback. We’re delighted to hear that the team were helpful, knowledgeable, and took the time to ensure everything was just right. It’s wonderful to know that their care and attention helped make your experience such a positive one.

Boots Opticians からの回答

2026年9月14日

Thank you for your feedback. We’re delighted to hear that you had a relaxed, friendly, and professional experience during your eye test. It’s wonderful to know that the team helped you feel comfortable and well looked after throughout your visit. We truly appreciate your kind words.

Boots Opticians からの回答

2026年9月14日

Thank you for your feedback. We’re delighted to hear that Greg was able to quickly repair your glasses during your holiday. It’s wonderful to know that you received such great customer service when you needed it most. We truly appreciate your kind words.

Boots Opticians からの回答

2026年9月14日

Thank you for your feedback. We’re delighted to hear that you received excellent service and felt genuinely listened to throughout your visit. It’s wonderful to know that the colleague took the time to explain your prescription, help you choose from the available glasses, and provide thoughtful advice and recommendations. We truly appreciate your kind words.

Boots Opticians からの回答

2026年9月14日

We're sorry to hear that you were disappointed with your experience. We appreciate your concerns regarding the information provided when enquiring about the Contact Lens Plan, the charges discussed following your appointment, and the details of the plan that were only explained after you decided to proceed. We understand your frustration and thank you for taking the time to share your feedback.

Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:

Full name
Date of birth
Telephone number
The store you visited

Boots Opticians からの回答

2026年9月14日

Thank you for your feedback. We’re delighted to hear that you were seen quickly and that your eye test was carried out efficiently. It’s wonderful to know that the team were friendly, helpful, and professional throughout your visit without making you feel pressured. We truly appreciate your kind words.

Boots Opticians からの回答

2026年9月14日

Thank you for your feedback. We’re delighted to hear that your first experience with Boots Opticians was such a positive one. It’s wonderful to know that the team provided helpful advice, helped you choose the right lenses and frames at a good price, and ensured you felt supported throughout the process. We’re also pleased that you felt reassured by the ongoing support offered after collecting your glasses. We truly appreciate your kind words.

Boots Opticians からの回答

2026年9月14日

We're sorry to hear that you were disappointed with your experience. We appreciate your concerns regarding the environment within the store and the communication provided during your appointment. We also understand your frustration that your hearing impairment was not fully taken into account, despite having advised this when booking, and that you found the consultation difficult as a result.

Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:

Full name
Date of birth
Telephone number
The store you visited

Boots Opticians からの回答

2026年9月14日

Thank you for your feedback. We’re delighted to hear that you received excellent service and that the team provided everything you were looking for. It’s wonderful to know that such care was taken throughout your visit. We truly appreciate your kind words.

Boots Opticians からの回答

2026年9月14日

We're pleased to hear that you were happy with the care and treatment provided by the team. We're sorry to learn of your concerns regarding the accessibility of the store and your experience with the promotional offers available. We appreciate you taking the time to share your feedback.

Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:

Full name
Date of birth
Telephone number
The store you visited

Boots Opticians からの回答

2026年9月14日

Thank you for your feedback. We’re delighted to hear that the team at our Penzance store were professional, informative, and friendly throughout your visit. We truly appreciate your kind words.

Boots Opticians からの回答

2026年9月14日

We're sorry to hear that you were disappointed with your recent experience. We appreciate your concerns regarding the appointment communications you received, the cancellation messages for an appointment you had not arranged, and the difficulties you experienced when trying to contact us by email to resolve the issue. We understand how frustrating this must have been and are sorry that it has affected your confidence in our service.

Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:

Full name
Date of birth
Telephone number
The store you visited

Boots Opticians からの回答

2026年9月14日

Thank you for your feedback. We’re delighted to hear that Richard at our Cornwall Street, Plymouth store was so helpful in guiding you through the different options and helping you choose the best glasses for your needs. It’s wonderful to know that he helped you find the best value and made the whole process quick and straightforward. We truly appreciate your kind words.

Boots Opticians からの回答

2026年9月14日

We’re delighted to hear that Richard and the team at our Merry Hill store continue to provide such helpful and professional service. It’s wonderful to know that, after many years as a customer, you still receive such excellent care and support. We’re especially pleased that the team were able to help you collect your glasses early and make such a special difference to your day. We truly appreciate your kind words and loyalty.

Boots Opticians からの回答

2026年9月14日

Thank you for your feedback. We’re delighted to hear that your eye examination was so thorough and that everything was explained clearly throughout. It’s wonderful to know that the scan results and available options were discussed in detail, helping you feel confident and reassured throughout the process. We truly appreciate your kind words.