Boots Opticians レビュー 

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Only disappointed with vouchers

⭐⭐⭐⭐⭐ A truly exceptional experience — thanks to Elma

Three years ago, I left this same Boots branch deeply disappointed — so much so that I gave a one-star review and wrote that I wished I could give zero stars. Today, I'm writing this review with genuine joy, and I want everyone to know why.

I came in to replace my glasses, and from the moment I walked in, every member of staff was kind and professional. But one person stood out in a way I will never forget: Elma.

Elma didn't just serve me — she took care of me. She made me feel like a member of her own family was guiding me through the process. Not once did I feel like I was just another customer being processed as part of someone's daily routine. She listened, she advised, and she genuinely cared about getting me the right result. Her warmth and professionalism completely changed how I feel about this branch.

Elma, you are a credit to Boots. You turned a past disappointment into one of the best customer experiences I've ever had, and I am truly grateful.

I sincerely hope this feedback reaches Boots management and that Elma is recognized and celebrated for the outstanding way she represents your brand. Employees like her are rare, and they deserve to be appreciated.

Thank you, Elma. I'll be back — and I'll be telling everyone about you.

My eye test was booked and confirmed as 10/09/26 but when I arrived I was told my appointment wasn't "on the grid"? and I couldn't be seen. I was told that an attempt to call me had been made the day before. There are no messages on my phone and the member of staff at the reception in Boots Opticians told me she had phoned me but didn't leave a message? I don't answer unknown numbers. Who does? Really poor customer service. Surely the staff ought to be trained to be a bit more proactive? Knowing she had to cancel my appointment why wasn't a message, text or email attempted when her call was unanswered? No contact from them at alI. I live in a semi rural location and not in the city and this cancelled appointment was hugely inconvenient for me in time and travel and parking. The only attempt at being proactive was asking if I was avaliable for a much later appointment that day (4+ hours) or if I wanted to rebook. None of this should have happened, I should have been contacted by customer service to tell me they had cancelled my appointment. I always contact if I need to rearrange any appointment, I wouldn't dream of just not showing up. I was 15 minutes early for my appointment and as I was leaving the store an automated reminder message from Boots about the appointment was delivered via text to my phone!
Very poor service from you Boots Opticians.

The staff were friendly and helpful. Gave honest opinions about the spectacles lens and frames.

I would highly recommend Boots Opticians at Morley. All the staff were so friendly, welcoming and helpful, and the optometrist was excellent, taking the time to explain everything clearly and in detail.

After previously being told by another optician that returning to RGP contact lenses could be a problem for me, I was so pleased to be advised that I could wear them again. I’ve now got my new RGP lenses and I’m absolutely delighted with them!

A really positive experience from start to finish. Thank you to everyone at Boots Opticians for such friendly and professional service. 😊

Very professional, helpful and staff engaged with customers.

Initial eye checks were carried out professionally.

Eye drops were then administered by someone else - those caused immediate discomfort and I was then asked to read various objects. I cannot understand why this would be done. I had a diabetic eye test a few days earlier, no such drops were administered.

The discomfort lasted well into the following day.

I was told I had a voucher - this was never given to me. On asking about it I was told it was retained in the shop - I found this very suspicious. I got the impression it was to stop me shopping around.

Hi Boots, thanks for your comments.

I'm due to collect my new glasses tomorrow, I will respond in more detail after this happens.

It took a while to make my appointment yesterday as a staff member was more interested in retrieving my new glasses than listening to my request for an appointment.

I spoke with the store manager who found the very nice girl (Sharon) who had called me that morning and an appointment was made with her help. She is a credit to Boots..

BTW: It seems my comments about cash not being accepted were edited out without my knowledge.

Suffice to say I can see NO reason (no pun intended) for not accepting cash these days. There are cash / card tills in-store, so why can cash not be accepted in the Opticians??

Anne was fantastic in assisting me in choosing my new glasses & sunglasses. She was very helpful, knowledgeable, professional and friendly.

Having a Truly shocking time with Boots Opticians in West Bridgford, Nottingham. Having chosen frames, ordered and paid for them together with the prescription lenses. Received a call a week later saying frame no longer available. As I didn't like other frames I asked for a refund to be told the Manger was on holiday and I would have to wait until she returned a week later ! No one else can process a refund, no other branch can help and Head Office Customer Service told me to send an email to which there has been no reply. I'm still waiting, very much out of pocket and very unhappy about it.

Had my routine Eye test and Contact Lens Eye test. As always, I opted for the detailed scan.
The optomatrist was extremely thorough and explained in detail the results.
I have on occasion tried other Opticians, in my experience none come close to the service provided by Boots in Newbury.

Excellent professional interaction. Felt completely at ease.

WGC branch - fabulous service.
Appointment yesterday, needed Cataract referral and I was able to book the initial consultation with the provider the same day. Referral must have been done by Boots immediately. So impressed.
Big shout out to staff, especially Remi and Charlie!

the staff are allways helpfull.the lady that takes your detail to the opticin that test your eyes .thankyou

Just had a frustrating conversation with customer service re my very late order. I ordered prescription sun glasses on 18th August to be collected on 3rd September. I received a phone call saying order is delayed but would be ready for collection on 10th. I have just come out of that lengthly appointment after being told the order was not in. No phone call prior. I was then told the sunglasses wouldn’t be ready until 16th which is useless to me as they were purchased particularly for a trip. The person I spoke to (who was not aware of the change of collection date) said he would chase the manufacturer. As I am desperate for them now I thought a quick call to customer service to get them to chase my order as well and let me know the outcome would be sensible but I was met with a brick wall and was told they couldn’t help me it was not in their remit to chase the order and the glasses wouldn’t arrive until it was too late for my trip.
Boots normal first class service is sadly lacking. Come on Boots not unreasonable for you to chase my late order and try to get them for me. I did mention at the time of purchase that I needed them for a particular date and was told this would not be a problem. I paid my 50% deposit on time. You should keep your end of the deal and get them for me

We had a really positive experience at Boots Opticians Milton Keynes Crown Walk.

A special thank you to Cresia and Priya, who were both incredibly patient, helpful and professional throughout our visit. They took the time to answer all our questions about different glasses and lenses, frame options, prices and payment options, and explained everything clearly without making us feel rushed.

They were very attentive and genuinely cared about helping us find the right options. They also kindly adjusted an existing pair of glasses to make sure they fitted properly and comfortably. It was a small thing, but the care and attention really stood out.

I would also like to thank the optometrist who carried out one of the eye examinations. He was extremely patient, encouraging and supportive, and made the whole experience comfortable and reassuring.

Overall, we felt very well looked after. The team were friendly, knowledgeable and professional, and the level of care was excellent.

Thank you again to Cresia, Priya and the optometrist who looked after us. You are a real credit to the Boots Opticians team. Highly recommended!

My appointment with Alison ( optometrists ) who saw me was very good . she was very professional and gave time to listen to my concerns and needs. She made sure that all my concerns are addressed and made me feel comfortable during my appointment.

Very quick and efficient service. Lauren, Steph, Sarah and Freya. Thank you.

Very professional, lovely, friendly helpful staff(Jen/Jess/Nat/Tom) honest opinions about glasses that suit your face - eye test very thorough and informative with good advice for eye health. Highly recommend for eye test and range of lovely glasses to choice from

Excellent service , very quick and professional, would definitely recommend

I am writing to express my dissatisfaction with the customer service I received from Boots Opticians on Oxford Street, London.

On 25 June I booked an eye test appointment and was offered an extended test for an additional charge. I was also offered a new pair of glasses and decided to order a second pair later as I was uncertain about the 2view Boots glasses. The glasses were ready for collection after several days. I waited for 10 days before ordering a second pair but instead of 2view I requested reading glasses. I wanted to use my Boots frame from the previous year as I was not satisfied with the new frames.

Two weeks later I received an email informing me of a problem. I was not expecting the Boots technician to destroy my own frames and claim they were damaged during transport. This was later corrected to say he had snapped both sides of the frame while fitting the lenses. I was then asked to return to the store to choose frames I did not like in the first place. No one mentioned what would happen to the money I spent on the glasses that were damaged by Boots. The glasses cost approximately £175 at Boots.

I contacted the Customer Service department nine times from 13 August including the manager. I received several emails indicating that someone would contact me but so far no one from Boots has attempted to address the issue.