Boots Opticians レビュー 

Boots Opticians からの回答

2026年7月24日

Thank you for your feedback. We are sorry to hear about your experience, particularly that you felt pressured into purchasing glasses despite explaining your circumstances, and that you were unhappy with the way the sales process was handled. We understand how uncomfortable and upsetting this must have been. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:

Full name
Date of birth
Telephone number
The store you visited

Boots Opticians からの回答

2026年7月24日

Thank you for your feedback. We’re delighted to hear that Annabelle at our Northwich store provided such fantastic service and was able to resolve the issue so professionally and efficiently. It’s wonderful to know that her expertise and positive approach turned the situation around and left such a great impression. We truly appreciate your kind words.

Boots Opticians からの回答

2026年7月24日

Thank you for your feedback. We’re delighted to hear that Manushi at our Sutton store provided such thorough, caring, and professional service. It’s wonderful to know she made you feel comfortable and took the time to explain everything clearly. We truly appreciate your kind words and look forward to welcoming you back in the future.

Boots Opticians からの回答

2026年7月24日

Thank you for your feedback. We are sorry to hear about your experience, particularly the lack of communication regarding your appointment reminders, the concerns you raised about the promotional text message, and the service you received during the glasses selection and purchase process. We are pleased to hear that the pre-screening team member and optician provided a professional and positive experience, but regret that other aspects of your visit did not meet your expectations. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:

Full name
Date of birth
Telephone number
The store you visited

Boots Opticians からの回答

2026年7月24日

Thank you for your feedback. We are sorry to hear about your experience, particularly the pricing discrepancy and that you were contacted after leaving the store to advise of an additional £90 charge. We understand how frustrating this must have been, especially as you may have made different purchasing decisions had the full cost been explained at the time. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:

Full name
Date of birth
Telephone number
The store you visited

Boots Opticians からの回答

2026年7月24日

Thank you for your feedback, Hazel. We’re delighted to hear that you found the team helpful, diligent, and thorough in checking your eye health, and that they took the time to explain what to look out for in the future. We also appreciate your comments about the online booking system and the pre-test explanations. Your feedback is invaluable in helping us improve, and we’re pleased to know that overall you found the service spot on. We truly appreciate your kind words.

Boots Opticians からの回答

2026年7月24日

Thank you for your feedback. We’re delighted to hear that the team were so lovely and that the optician was informative, taking the time to explain everything clearly during your visit. We truly appreciate your kind words.

Boots Opticians からの回答

2026年7月24日

Thank you for your feedback. We’re delighted to hear that Irute was so helpful when you collected your new glasses, taking the time to ensure they fitted comfortably and were ready for you to take home. It’s also wonderful to know that all of the staff at our Wigmore Street store were polite and professional. We truly appreciate your kind words.

Boots Opticians からの回答

2026年7月24日

Thank you for your feedback. We’re delighted to hear that Francesca, Uzma, Tariq, and the rest of the team at our Sauchiehall Street Glasgow store provided such professional and friendly service. It’s wonderful to know they made you feel so welcome and helped make your visit an enjoyable start to the day. We truly appreciate your kind words.

Boots Opticians からの回答

2026年7月24日

Thank you for your feedback. We’re delighted to hear that you received professional and thorough service and that the team helped you find new glasses that you’re very pleased with. We truly appreciate your kind words.

Boots Opticians からの回答

2026年7月24日

Thank you for your feedback. We’re delighted to hear that your assistant made choosing your new glasses such a positive experience. It’s wonderful to know that their knowledge, patience, and attention to ensuring a comfortable fit helped make the process enjoyable, and that they were able to help you make the most of the current offers available. We truly appreciate your kind words.

Boots Opticians からの回答

2026年7月24日

Thank you for your feedback. We’re delighted to hear that Tahera continues to provide such thorough and reassuring care during your eye tests. It’s wonderful to know that she explains everything clearly and takes the time to discuss the options available to you. We’re also pleased to hear that the rest of the team are always polite and efficient. We truly appreciate your loyalty and kind words.

Boots Opticians からの回答

2026年7月24日

Thank you for sharing your experience. We’re delighted to hear that your eye test identified the issue with your eye pressure and helped ensure you received prompt treatment. It’s wonderful to know that your follow-up appointment showed such positive results. We’re also pleased that Saamiya and Thaimah provided excellent service, helping you understand the available options and find great value with your new glasses. We truly appreciate your kind words.

Boots Opticians からの回答

2026年7月22日

Thank you for your feedback. We’re delighted to hear that Mr Aquil provided such friendly and helpful service during your visit. It’s wonderful to know he made such a positive impression. We truly appreciate your kind words.

Boots Opticians からの回答

2026年7月22日

Thank you for your feedback. We’re delighted to hear that you received polite and informative service, with only a short wait before your appointment. It’s wonderful to know you had such a great experience. We truly appreciate your kind words.

Boots Opticians からの回答

2026年7月22日

Thank you for your feedback. We’re delighted to hear that Alex provided such a friendly, patient, and professional experience during your visit to our Broughton store. It’s wonderful to know that he took the time to explain your lens options clearly, helped you find glasses within your budget, and ensured you felt comfortable and under no pressure throughout. We truly appreciate your 5-star recommendation and kind words.

Boots Opticians からの回答

2026年7月22日

Thank you for sharing your experience. We’re delighted to hear that Lottie at our Castle Boulevard store was able to find a matching replacement arm and take the time to repair your glasses. It’s wonderful to know that her kindness and determination saved a pair of glasses that you thought could not be fixed. We truly appreciate your kind words and will be sure to recognise Lottie for her excellent customer service.

Boots Opticians からの回答

2026年7月22日

Thank you for your feedback. We’re delighted to hear that Angie provided such professional, knowledgeable, and compassionate care during your visit. It’s also wonderful to know that Elena was courteous, kind, and patient throughout. We truly appreciate your kind words.

Boots Opticians からの回答

2026年7月22日

Thank you for your feedback. We’re delighted to hear that Zaynab Bibi provided such a thorough, professional, and friendly eye test, making you feel comfortable and relaxed throughout your visit. It’s wonderful to know you would recommend the service to others. We truly appreciate your 5-star+ recommendation and kind words.

Boots Opticians からの回答

2026年7月22日

Thank you for sharing your experience. We’re delighted to hear that you received outstanding care throughout your visit, with minimal waiting time and such a high level of professionalism from the team. It’s especially wonderful to know that the optometrist’s thorough approach, attention to detail, and commitment to ensuring the best possible outcome gave you such confidence in the care you received. We truly appreciate your recommendation and kind words, and are pleased that every member of the team helped make your visit such a positive one.