Fruugo South Africa (ZA) - fruugo.co.za レビュー 

5,580
•
TrustScore 5段階評価の4

3.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Order status says "delivered" in September 2026. I have not received this order. The delivery address was a street address but it claims it was delivered to: "South African post office"! One cannot... もっと見る

企業が回答しました

5つ星のうち5の評価

Great service, quick delivery when the site had said it would be delivered and good price for my purchase which was exactly as described / shown. Very happy. Third time I'm buying from fruugo and I'... もっと見る

5つ星のうち5の評価

Fruugo as an electronic source is excellent. The products are well made and delivered as per the description and are as good as the original brand. The shipping communication during delivery was exc... もっと見る

5つ星のうち5の評価

I was a bit skeptical at first and ordered the first time and the item was as expected and you get only what you see. The second time its was delivered ahead of schedule and exactly what I wanted an... もっと見る

企業情報

  1. オンライン市場

当該企業による記述

Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!

Fruugo - The Global Marketplace

当該企業による記述

Fruugo in other countries
Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States

連絡先

  • Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, 英国

  • fruugo.co.za

3.8

ほぼ満足

TrustScore 5段階評価の4

5580件のレビュー

5つ星
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3つ星
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顧客にレビューを依頼しています

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Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.8

すべてのレビュー

(5,580)

過去12か月のレビュー数: 697件

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5つ星のうち1の評価

On the 28th of July I placed an order…

On the 28th of July I placed an order with Fruugo (order no. 240564149). I've only received confirmation. I made an enquiry on the status of the order, Fruugo sent the enquiry back to me and asked me to provide feedback. This is scary, and makes me think that the retailer might not be trading anymore. Fruugo, please refund me. I've already submitted a request for my full refund.

2026年8月5日
自発的なレビュー
Fruugo South Africa (ZA) - fruugo.co.za ロゴ

Fruugo South Africa (ZA) - fruugo.co.za からの回答

Hello,

Thank you for your review.

I'm very sorry to hear that you feel this way.

I can see that you are currently in contact with a member of our Customer Care team regarding this and we are working to assist you.

Kind regards,

Fruugo Customer Care

5つ星のうち1の評価

On the 03 Aug I ordered an item from…

On the 03 Aug I ordered an item from Fruugo, after I had paid the item manufacturing material description changed to 90% plastic. This was a significant problem seeing that it was advertised as being manufactured from aluminum. Immediately after receiving the order confirmation I raised 3 queries to cancel the order to no avail as none of the queries can be found in my account history.

To add insult to injury today in an attempt to log onto my account to see if Fruugo noted the queries I was not allowed to log in. Every attempt just reloads the login screen regardless what I try.

This is poor service and I would not advise any person to make use of Fruugo.

2026年8月3日
自発的なレビュー
Fruugo South Africa (ZA) - fruugo.co.za ロゴ

Fruugo South Africa (ZA) - fruugo.co.za からの回答

Hello,

Thank you for your review.

We are very sorry to hear this.

A member of our customer care team will be in touch very soon to help.

Kind regards,

5つ星のうち2の評価

Took almost 4 months to arrive.

Took almost 4 months to arrive.
Then I had to pay for the delivery, this was not stated upfront, the quote read 0.00 for delivery.
I have subsequently purchased an identical item at a premium as it was required urgently.

2026年8月6日
自発的なレビュー
Fruugo South Africa (ZA) - fruugo.co.za ロゴ

Fruugo South Africa (ZA) - fruugo.co.za からの回答

Hello,

Thankyou for your message.

I am sorry to hear this.

Fruugo is a global marketplace, allowing retailers based all over the world to sell their products to our customers.

As we are a global marketplace, orders are dispatched directly from the retailer.

If your order is coming from over seas there is a possibility that your order could be subject to a customs charge on arrival into your country.

Unfortunately, we are unable to advise on which orders will be subject to a customs charge or how much these would be.

If your order was subject to a customs charge, we would ask that you pay this initially to receive the item and then send us a copy of the customs charge receipt and we will be able to reimburse this to you.

A member of our Customer Care Team will contact you directly to discuss this further.

Kind regards

5つ星のうち1の評価

My experience was terrible

My experience was terrible. I paid for fast track delivery and the Item is still in China on the day delivery should have taken place, so there is no way that my item will make it in time.

It is also impossible to get hold of someone or resolve a query on the self service option it just takes you in circles.

I now requested cancellation and a refund, I can only think what a disaster that is going to be.

2026年8月4日
自発的なレビュー
Fruugo South Africa (ZA) - fruugo.co.za ロゴ

Fruugo South Africa (ZA) - fruugo.co.za からの回答

Hello,

Many thanks for your message.

I am sorry to hear this.

A member of the Customer Care team will be in contact with you.

Kind regards,

5つ星のうち5の評価

Disappointed then very happy

Initially I was disappointed because it took a long time between the movements of the parcel but at the end of the day, I was very happy to know where my parcel was and eventually received it a few days before the latest promised date!

2026年7月30日
5つ星のうち1の評価

I have bee waiting for almost a YEAR to…

I have bee waiting for almost a YEAR to recieve my order and I have contacted multiple times via email ond on the website but received no response. This is one of the worst services I have ever experienced. They dont care about thier customers at all but they want to take your money without giving the product. I have sunmitted a complaint round about 25 of October and still no response

2025年11月25日
自発的なレビュー
Fruugo South Africa (ZA) - fruugo.co.za ロゴ

Fruugo South Africa (ZA) - fruugo.co.za からの回答

Hello,

Thank you for sharing your feedback with us.

We are very sorry to hear this.

We can see you have been fully refunded.

Fruugo and the retailer apologises for any inconvenience caused.

Kind regards,

5つ星のうち5の評価

Happy 😊

Good day am so happy Fruugo team and the retailer have managed to reimburse me I now have trust and confidence in doing business with them I got my refund 2026/08/05

2026年7月16日
自発的なレビュー
Fruugo South Africa (ZA) - fruugo.co.za ロゴ

Fruugo South Africa (ZA) - fruugo.co.za からの回答

Hello,

Thank you for sharing your feedback with us.

We are very sorry to hear this.

We can see you have been fully refunded.

Fruugo and the retailer apologises for any inconvenience caused.

Kind regards,

5つ星のうち1の評価

This is a scam

This is a scam. I ordered a heater on 9 May 2026, fully paid. I have never received it. I have been tracing it,it's been saying on transit all these months. Never,ever order from Fuugo

2026年8月1日
自発的なレビュー
Fruugo South Africa (ZA) - fruugo.co.za ロゴ

Fruugo South Africa (ZA) - fruugo.co.za からの回答

Hello,

Many thanks for your review.

I am sorry you feel this way.

A member of the Customer Care team will be in contact with you.

Kind regards,

Evie

5つ星のうち5の評価

Head Lamp

I was looking for a headlamp on my pre 2000 Yamaha XT350 and could not get it from any other supplier than fruugo and how efficient, I will be back for more

2026年7月30日

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