Steamer fra Philips kortsluttet og eksploderte. Jeg har vært fornøyd med min Philips steamer. Helt til den en dag plutselig "eksploderte" og det stod en flamme ut av den og det smalt høyt. J... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Nel giro di 9 giorni ho ricevuto l'articolo, fatto il reso( per cambio modello, nessun difetto) e ricevuto l'intero importo sul conto... Se non è un'azienda affidabile ed efficiente questa, davvero... もっと見る
Ilmankostutin ihan hyvä toimi. Mutta huono toimituspalvelu. Minulle tuntemattomasta syystä lähetti ei toimittanut pakettia annettuun osoitteeseen, vaan vei sen noutopisteeseen. Odotin pakettia kotona... もっと見る
Always happy with philips products and customer service. The clothes shaver i bought is excellent at removing Pilling. I had been going to throw away a cardigan as it was so bad but after using the s... もっと見る
企業情報
Philips Home Appliances について
当該企業による記述
Philips Home Appliances is the official Philips-branded home appliance business operated by Versuni, the exclusive worldwide trademark licensee of the Philips brand for domestic appliances. Versuni is an independent company, headquartered in Amsterdam, the Netherlands, and is separate from Koninklijke Philips N.V. (Royal Philips). Reviews on this page reflect customer experiences with Philips home appliances and with the customer service provided by Versuni — not with Philips televisions, personal care products, healthcare products, lighting, or any other Philips business.
What we sell
We design, manufacture and sell Philips-branded home appliances across the following categories: air fryers, espresso and filter coffee machines, air purifiers and humidifiers, vacuum cleaners and floor care, garment steamers and irons, kettles and toasters, blenders and food processors, and kitchen appliances. Our product portfolio also includes the Saeco, Gaggia, Preethi and Senseo brands.
Where we operate
We sell directly to consumers through home-appliances.philips and through authorised retail partners globally, including but not limited to the European Union, United Kingdom, Asia Pacific, and USA. Customer support is available in multiple languages, with local contact details and opening hours listed on our website at www.home.id.
Warranty and returns
Philips home appliances purchased from us are covered by a manufacturer's warranty as standard, with terms varying by country. Full details are on your local Philips home appliances website. Orders placed on our website can be returned in line with the local returns policy shown at checkout. Warranty claims, spare parts and replacement filters and accessories for Philips home appliances are handled by Versuni, not by Royal Philips.
How to get support
If you need help with a Philips home appliance - registering a product, making a warranty claim, ordering replacement filters or accessories, tracking an order, or troubleshooting - our support team would be happy to help you. We respond to reviews on this page, including critical ones, usually within 24 hours. The best way to get support is via our website:
Contact support
Frequently asked questions
Is Philips Home Appliances the same company as Philips?
No. Philips Home Appliances is operated by Versuni, an independent company that holds the trademark license for the Philips brand in domestic appliances. Versuni is a separate legal entity from Koninklijke Philips N.V. (Royal Philips). The two companies have separate customer service teams, separate warranty processes and separate Trustpilot profiles.
Who do I contact about a Philips air fryer, coffee machine, air purifier or vacuum cleaner?
Versuni. All support, warranty and spare parts for Philips home and kitchen appliances are handled by Versuni through the contact link above. Products in other Philips categories, such as personal care, healthcare, televisions and lighting, are supported separately by Royal Philips and other brand licensing partners.
Are Philips home appliances still made by Philips?
Philips home appliances are designed and manufactured by Versuni under a trademark license from Royal Philips, continuing the Philips domestic appliance business and its engineering heritage.
Do reviews of other Philips products apply to Philips home appliances?
No. Trustpilot reviews on other Philips profiles relate to different Philips businesses, product categories and customer service teams operated by Royal Philips and other brand licensing partners. This profile covers Philips home appliances only.
Company details
Legal entity: Versuni Netherlands B.V. - Amsterdam, the Netherlands
Chamber of Commerce (KvK): 78095549
Websites: home-appliances.philips | www.home.id | versuni.com
What we sell
We design, manufacture and sell Philips-branded home appliances across the following categories: air fryers, espresso and filter coffee machines, air purifiers and humidifiers, vacuum cleaners and floor care, garment steamers and irons, kettles and toasters, blenders and food processors, and kitchen appliances. Our product portfolio also includes the Saeco, Gaggia, Preethi and Senseo brands.
Where we operate
We sell directly to consumers through home-appliances.philips and through authorised retail partners globally, including but not limited to the European Union, United Kingdom, Asia Pacific, and USA. Customer support is available in multiple languages, with local contact details and opening hours listed on our website at www.home.id.
Warranty and returns
Philips home appliances purchased from us are covered by a manufacturer's warranty as standard, with terms varying by country. Full details are on your local Philips home appliances website. Orders placed on our website can be returned in line with the local returns policy shown at checkout. Warranty claims, spare parts and replacement filters and accessories for Philips home appliances are handled by Versuni, not by Royal Philips.
How to get support
If you need help with a Philips home appliance - registering a product, making a warranty claim, ordering replacement filters or accessories, tracking an order, or troubleshooting - our support team would be happy to help you. We respond to reviews on this page, including critical ones, usually within 24 hours. The best way to get support is via our website:
Contact support
Frequently asked questions
Is Philips Home Appliances the same company as Philips?
No. Philips Home Appliances is operated by Versuni, an independent company that holds the trademark license for the Philips brand in domestic appliances. Versuni is a separate legal entity from Koninklijke Philips N.V. (Royal Philips). The two companies have separate customer service teams, separate warranty processes and separate Trustpilot profiles.
Who do I contact about a Philips air fryer, coffee machine, air purifier or vacuum cleaner?
Versuni. All support, warranty and spare parts for Philips home and kitchen appliances are handled by Versuni through the contact link above. Products in other Philips categories, such as personal care, healthcare, televisions and lighting, are supported separately by Royal Philips and other brand licensing partners.
Are Philips home appliances still made by Philips?
Philips home appliances are designed and manufactured by Versuni under a trademark license from Royal Philips, continuing the Philips domestic appliance business and its engineering heritage.
Do reviews of other Philips products apply to Philips home appliances?
No. Trustpilot reviews on other Philips profiles relate to different Philips businesses, product categories and customer service teams operated by Royal Philips and other brand licensing partners. This profile covers Philips home appliances only.
Company details
Legal entity: Versuni Netherlands B.V. - Amsterdam, the Netherlands
Chamber of Commerce (KvK): 78095549
Websites: home-appliances.philips | www.home.id | versuni.com
連絡先
Claude Debussylaan 88, 1082MD, Amsterdam, オランダ
- info@versuni.com
- home-appliances.philips
4.3
優良
1930件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 81％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Electric shock risk
The charger for my electric shaver came apart while plugged in. Live electrical components were then exposed to my hand. The shaver is some years old and worked fine. However it us unbelievable that they can make something so dangerous and flimsy that it simply comes apart in use to expose live wires. Philips aftermarket care was automated and super slow, so i eventually gave up.
2026年9月3日
自発的なレビュー
Philips Home Appliances からの回答
Hello Pl,
We’re sorry to hear about your experience with your electric shaver. This is certainly not what you’d expect, and we completely understand your concerns. We’d recommend reaching out directly to our Personal Care team via https://www.philips.ie/c-s/support/contact, so they can review your case in detail and work with you to find the best possible solution. Thank you for taking the time to share your feedback. The safety and reliability of our products are extremely important to us, and we appreciate you bringing this to our attention.
Kind regards,
Philips Home Living Team
Geen verbinding met wifi
Ik krijg, ondanks de aanwijzingen, de apparaten niet op wifi aangesloten. Hier heb ik al veel tijd inzitten.
Het kan toch niet de bedoeling zijn dat als je een apparaat van Philips koopt, je vervolgens een dagtaak aan hebt om het met een app gekoppeld te krijgen.
Daarnaast zijn veel functies alleen te bedienen via die app en zitten niet op het apparaat zelf, dus de wifi verbinding is cruciaal.
2026年8月22日
Philips Home Appliances からの回答
Hi Rene!
Vervelend om te horen dat het koppelen zoveel tijd kost. Dat is natuurlijk niet de ervaring die je verwacht van een nieuw apparaat.
Controleer eens of je telefoon verbonden is met een 2,4 GHz wifi-netwerk en of er geen VPN actief is. Beide kunnen de koppeling verstoren.
Blijft het probleem bestaan? Neem dan gerust contact met ons op via https://www.home.id/support. We helpen je graag verder.
Groetjes,
Schnelle Lieferung und gutes Produkt
Schnelle Lieferung und gutes Produkt. So macht es Spaß zu putzen. Man spart definitiv die Hälfte der sonstigen Putzzeit ein. Ich kann es nur weiter empfehlen.
2026年9月3日
Ordine ricevuto incompleto
Ordine ricevuto incompleto. Aperto il ticket per richiede parte mancante dopo 4 giorni dalla ricezione (con sabato e domenica in mezzo). Ticket processato in tempi lunghi per poi sentirmi dire in data odierna 02/09 (per un banale coperchio da 19.90€) che non può essermi fornito il pezzo mancante. Avrei dovuto contattare il servizio clienti in tempi più brevi (ripeto ticket aperto 4 giorni dopo con in mezzo sabato 3 domenica). Credo che questo sia l'ultima mia esperienza con il vostro marchio.
2026年8月13日
Philips Home Appliances からの回答
Ciao Dario,
ci rincresce molto per la spiacevole esperienza. Per poter valutare insieme una soluzione alternativa, ti invitiamo a ricontattare il nostro servizio consumatori tramite i nostri canali di supporto che puoi trovare su questo link: https://www.home.id/support
Netjes en snel geleverd.
2026年8月31日
Muy buena experiencia
Muy buena experiencia, el producto perfecto, en mi caso a sido una máquina de café, muy bien, lo recomiendo 100x100
2026年9月2日
Snelle levering goede Apparatuur
2026年9月2日
Annulation de commande
Après avoir effectuée une commande pour un anniversaire j'ai dû faire un renvoi avec un remboursement pour annuler ma commande.
Tout a été traité rapidement et sans problème
très sérieux! je reommande.
2026年8月16日
Schnelle Lieferung .
2026年9月2日
Très bon service clients
Très bon service clients. Réponse très satisfaisante à ma requête
2026年8月21日
Schnelle Bearbeitung
Schnelle Bearbeitung, laufende Statusinfos, schnelle Lieferung und tolles Produkt. Auch eine tolle App mit vielen Ideen und Tipps.
2026年8月20日
Empfehlenswert
Bin super zufrieden. Die Kaffeeprogramme reichen vollkommen aus. Gute Kaffeeergebnisse, leicht zu reinigen.
Externer „Milchkreislauf“ für die Milchschaumbereitung +++
2026年9月2日
Buon servizio e buon prodotto
2026年6月11日
Wie immer äußerst schnelle Lieferung…
Wie immer äußerst schnelle Lieferung und einfaches Handling beim Bestellen.
2026年9月2日
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