Steamer fra Philips kortsluttet og eksploderte. Jeg har vært fornøyd med min Philips steamer. Helt til den en dag plutselig "eksploderte" og det stod en flamme ut av den og det smalt høyt. J... もっと見る
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レビュアーのコメントを見てみましょう
Nel giro di 9 giorni ho ricevuto l'articolo, fatto il reso( per cambio modello, nessun difetto) e ricevuto l'intero importo sul conto... Se non è un'azienda affidabile ed efficiente questa, davvero... もっと見る
Ilmankostutin ihan hyvä toimi. Mutta huono toimituspalvelu. Minulle tuntemattomasta syystä lähetti ei toimittanut pakettia annettuun osoitteeseen, vaan vei sen noutopisteeseen. Odotin pakettia kotona... もっと見る
Always happy with philips products and customer service. The clothes shaver i bought is excellent at removing Pilling. I had been going to throw away a cardigan as it was so bad but after using the s... もっと見る
企業情報
Philips Home Appliances について
当該企業による記述
Philips Home Appliances is the official Philips-branded home appliance business operated by Versuni, the exclusive worldwide trademark licensee of the Philips brand for domestic appliances. Versuni is an independent company, headquartered in Amsterdam, the Netherlands, and is separate from Koninklijke Philips N.V. (Royal Philips). Reviews on this page reflect customer experiences with Philips home appliances and with the customer service provided by Versuni — not with Philips televisions, personal care products, healthcare products, lighting, or any other Philips business.
What we sell
We design, manufacture and sell Philips-branded home appliances across the following categories: air fryers, espresso and filter coffee machines, air purifiers and humidifiers, vacuum cleaners and floor care, garment steamers and irons, kettles and toasters, blenders and food processors, and kitchen appliances. Our product portfolio also includes the Saeco, Gaggia, Preethi and Senseo brands.
Where we operate
We sell directly to consumers through home-appliances.philips and through authorised retail partners globally, including but not limited to the European Union, United Kingdom, Asia Pacific, and USA. Customer support is available in multiple languages, with local contact details and opening hours listed on our website at www.home.id.
Warranty and returns
Philips home appliances purchased from us are covered by a manufacturer's warranty as standard, with terms varying by country. Full details are on your local Philips home appliances website. Orders placed on our website can be returned in line with the local returns policy shown at checkout. Warranty claims, spare parts and replacement filters and accessories for Philips home appliances are handled by Versuni, not by Royal Philips.
How to get support
If you need help with a Philips home appliance - registering a product, making a warranty claim, ordering replacement filters or accessories, tracking an order, or troubleshooting - our support team would be happy to help you. We respond to reviews on this page, including critical ones, usually within 24 hours. The best way to get support is via our website:
Contact support
Frequently asked questions
Is Philips Home Appliances the same company as Philips?
No. Philips Home Appliances is operated by Versuni, an independent company that holds the trademark license for the Philips brand in domestic appliances. Versuni is a separate legal entity from Koninklijke Philips N.V. (Royal Philips). The two companies have separate customer service teams, separate warranty processes and separate Trustpilot profiles.
Who do I contact about a Philips air fryer, coffee machine, air purifier or vacuum cleaner?
Versuni. All support, warranty and spare parts for Philips home and kitchen appliances are handled by Versuni through the contact link above. Products in other Philips categories, such as personal care, healthcare, televisions and lighting, are supported separately by Royal Philips and other brand licensing partners.
Are Philips home appliances still made by Philips?
Philips home appliances are designed and manufactured by Versuni under a trademark license from Royal Philips, continuing the Philips domestic appliance business and its engineering heritage.
Do reviews of other Philips products apply to Philips home appliances?
No. Trustpilot reviews on other Philips profiles relate to different Philips businesses, product categories and customer service teams operated by Royal Philips and other brand licensing partners. This profile covers Philips home appliances only.
Company details
Legal entity: Versuni Netherlands B.V. - Amsterdam, the Netherlands
Chamber of Commerce (KvK): 78095549
Websites: home-appliances.philips | www.home.id | versuni.com
What we sell
We design, manufacture and sell Philips-branded home appliances across the following categories: air fryers, espresso and filter coffee machines, air purifiers and humidifiers, vacuum cleaners and floor care, garment steamers and irons, kettles and toasters, blenders and food processors, and kitchen appliances. Our product portfolio also includes the Saeco, Gaggia, Preethi and Senseo brands.
Where we operate
We sell directly to consumers through home-appliances.philips and through authorised retail partners globally, including but not limited to the European Union, United Kingdom, Asia Pacific, and USA. Customer support is available in multiple languages, with local contact details and opening hours listed on our website at www.home.id.
Warranty and returns
Philips home appliances purchased from us are covered by a manufacturer's warranty as standard, with terms varying by country. Full details are on your local Philips home appliances website. Orders placed on our website can be returned in line with the local returns policy shown at checkout. Warranty claims, spare parts and replacement filters and accessories for Philips home appliances are handled by Versuni, not by Royal Philips.
How to get support
If you need help with a Philips home appliance - registering a product, making a warranty claim, ordering replacement filters or accessories, tracking an order, or troubleshooting - our support team would be happy to help you. We respond to reviews on this page, including critical ones, usually within 24 hours. The best way to get support is via our website:
Contact support
Frequently asked questions
Is Philips Home Appliances the same company as Philips?
No. Philips Home Appliances is operated by Versuni, an independent company that holds the trademark license for the Philips brand in domestic appliances. Versuni is a separate legal entity from Koninklijke Philips N.V. (Royal Philips). The two companies have separate customer service teams, separate warranty processes and separate Trustpilot profiles.
Who do I contact about a Philips air fryer, coffee machine, air purifier or vacuum cleaner?
Versuni. All support, warranty and spare parts for Philips home and kitchen appliances are handled by Versuni through the contact link above. Products in other Philips categories, such as personal care, healthcare, televisions and lighting, are supported separately by Royal Philips and other brand licensing partners.
Are Philips home appliances still made by Philips?
Philips home appliances are designed and manufactured by Versuni under a trademark license from Royal Philips, continuing the Philips domestic appliance business and its engineering heritage.
Do reviews of other Philips products apply to Philips home appliances?
No. Trustpilot reviews on other Philips profiles relate to different Philips businesses, product categories and customer service teams operated by Royal Philips and other brand licensing partners. This profile covers Philips home appliances only.
Company details
Legal entity: Versuni Netherlands B.V. - Amsterdam, the Netherlands
Chamber of Commerce (KvK): 78095549
Websites: home-appliances.philips | www.home.id | versuni.com
連絡先
Claude Debussylaan 88, 1082MD, Amsterdam, オランダ
- info@versuni.com
- home-appliances.philips
4.3
優良
1932件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 80％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Une des meilleures applications de sa catégorie
cette application complète astucieusement le mode d'emploi avec des recettes de bases , des conseils et un nombre vertigineux de plats appétissants développés par des cuisiniers avertis. Le classement de tout cela nécessite un peu d'habitude pour ce repérer, mais c'est une application parmi les meilleures dans son domaine.
2026年8月26日
Hallo
Hallo
Leider kam die Lieferung in 2 Päckchen.
In anbetracht das der eine Artikel Verbrauchsmaterial ist und eigentlich an jedem Standort/ Logistikzentrum vorrätig sein sollte ist das unverständlich. Da besteht Verbesserungspotenzial.
Des weiteren ist dies die 2. Umfrage zur selben Bestellung.
Auch unverständlich.
Ich, persönlich, finde die Befragungen nicht so glücklich, da sie offensichtlich sehr schlecht übersetzt sind ( oder mit KI geschrieben) und dadurch ein schlechtes Bild von dem Unternehmen zeigen. Außerdem wirft es die Frage auf wie ernst es dem Unternehmen mit der Verbesserungen der Kundenzufriedenheit wirklich ist.
Aber zur Bestellung:
Alles wie erwartet und problemlos.
Alles andere wäre aber bei so einer Kleinigkeit auch unverständlich.
Mit freundlichen Grüßen A
2026年8月13日
Snelle bezorging
2026年8月21日
Slow delivery on latest order
Slow delivery on latest order. Still have got delivery after aprox 3 weeks.... still waiting!
Other things are Exelent
2026年8月28日
Philips Home Appliances からの回答
Hi Wayne, I'm sorry to hear your latest order is taking much longer than expected and that you're still waiting after around 3 weeks. I understand how frustrating that must be. Please contact us via home.id/support and our team will be happy to check the status of your order and help further.
Vorsicht bei Sicherheitsrückrufen von…
Vorsicht bei Sicherheitsrückrufen von Versuni / Philips: Die gesetzlich geschuldeten Transport- und Fahrtkosten für den Rückversand (§ 439 Abs. 2 BGB) werden stur verweigert. Kundenservice und Verbraucherschutz sehen anders aus!
Update: 29.08.2026:
Die verlinkte Support-Seite bietet lediglich Telefonie sowie WhatsApp an. Da ich kein WhatsApp nutze und der Vorgang zur lückenlosen Dokumentation zwingend der Schriftform bedarf, ist ein Telefonat ungeeignet. Bitte nennt mir hier oder per Trustpilot-Nachricht eine direkte E-Mail-Adresse zur weiteren Kommunikation und/oder Klärung oder alternative direkte Kommunikation.
2026年3月30日
自発的なレビュー
Philips Home Appliances からの回答
Hallo,
danke, dass du dir die Zeit genommen hast, deine Erfahrung mit uns zu teilen. Wir können gut nachvollziehen, wie frustrierend es ist, wenn man sich bereits mit einem Rückruf auseinandersetzen muss und dabei das Gefühl hat, dass das eigene Anliegen nicht die Unterstützung erhält, die man erwartet. Bitte wende dich mit den Details deines Falls direkt an unser Team über https://www.home.id/support. Wir schauen uns die Situation gerne genauer an und unterstützen dich bei den nächsten Schritten.
Viele Grüße
Philips Home Living Team
Colis retourné
Colis retourné et remboursé très vite. Suis très satisfait de la réaction. Bravo👍👍👍
2026年8月21日
Lieferung und Installation
Lieferung und Installation, sowie Bedienung einwandfrei. Jederzeit wieder ein Solches Produkt
2026年8月28日
Snelle levering
2026年8月15日
No me ha llegado aún el paquete.
No me ha llegado aún el paquete.
El número de referencia 001707713. Fue comprado en la página Philips home appliances.
Sigo esperando alguna respuesta estamos a 9 de septiembre y nada no respuesta ni recibido.
2026年8月28日
Philips Home Appliances からの回答
Hola, Lamentamos saber existen problemas con tu pedido, ¿podrías confirmarnos si la compra fue realizada directamente en la tienda online de Philips? Si es así, por favor facilítanos el número de referencia de la factura o pedido, que normalmente comienza por "00". Quedamos atentos a tu respuesta para poder ayudarte.
Verkeerde stekkers
ik bestel twee procuten, krijg ik de producten thuis met een stekker niet voor europa, ik denk voor de azie of zo.
2026年8月27日
Philips Home Appliances からの回答
Hi Peter!
Dat is natuurlijk vervelend. Je bestelt twee producten en ontvangt vervolgens stekkers die niet geschikt lijken voor gebruik in Europa. Dat is niet wat je mag verwachten.
Neem gerust contact met ons op via https://www.home.id/support, dan kijken we graag met je mee naar een passende oplossing.
Groetjes,
Beställde 4 produkter
Beställde 4 produkter men fick dom i 2 beställningar inte bra. Men ni använder er av UPS det talar ni inte om vid beställning o h ingen avisering från er att paketet har lämnat Holland dåligt men ups är ännu sämre inte en avisering från er eller leverans stället.
Är mycket besviken på Philips,,UPS,,avhämtning stället..
Tommy
2026年8月27日
Philips Home Appliances からの回答
Hej Tommy och tack för din recension!
Det var riktigt tråkigt att höra att det blev så trassligt med leveransen av din beställning och vi är verkligen ledsna för det. Du borde ha fått all nödvändig information från leverantören i samband med att dina paket skickades från oss och vi beklagar om så inte skedde.
Sedan din senaste kontakt med oss jobbar vårt team på ditt ärende, vänligen kontrollera din inkorg för mer information!
The part arrived within 7 days and was…
The part arrived within 7 days and was fine. The only drawback was I think it should have had a new washer as part of the package, fortunately I had kept the previous one so was able to use that one.
2026年8月26日
Philips Home Appliances からの回答
Hello Trevor,
we're happy to hear the part arrived quickly and worked as expected. If by washer you mean the sealing ring, please note that this part is sold separately. If you believe something was missing from your order, please feel free to reach out to us via https://www.home.id/support, and we'll be happy to take a closer look and assist you.
Kind regards,
Philips Home Living Team
Philips SteamFryer 5000 Dual Basket
Man wird mit dem neuen Gerät nicht alleingelassen, d.h. es gibt Erklärvideos auf der HomeID-App, Rezeptvorschläge mit Videos, und ich finde auch die Ausführung meines SteamFryers 5000 Series Dual Basket sehr durchdacht und praktisch. Daher 5 Sterne von mir!
2026年8月28日
Service de livraison déplorable
Service de livraison absolument déplorable!! J'ai commandé un accessoire qui tient dans un petit carton. Le livreur UPS, pour ne pas le nommer, n'a même daigné sonner ou le déposer dans la boîte aux lettres alors que nous étions au domicile. Résultat, il faut aller dans le village voisin, prendre la voiture, alors nous avons payé des frais de livraison. Inacceptable! Rien que pour cette raison, je ne commanderai plus jamais rien sur ce site.
2026年8月24日
Philips Home Appliances からの回答
Bonjour Sev, Nous vous présentons nos plus sincères excuses pour cette expérience de livraison. Nous comprenons parfaitement votre frustration concernant l'attitude du livreur UPS.
Afin que nous puissions trouver une solution, nous vous invitons à nous contacter via https://www.home.id/suppport. Nous sommes également disponibles par message privé sur nos réseaux sociaux Philips Maison. Munissez-vous de votre numéro de commande pour que nous puissions vous aider au mieux.
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