Journey Bikes レビュー 

152
TrustScore 5段階評価の3

2.9

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I have been contacting by email and calling about a defective battery you sold me for like 10 days now. No one answers and no one calls me back. Now the time is ending where my warranty will be up... もっと見る

5つ星のうち1の評価

Bought an electric bike with range of "up to 20 miles" and 15 day return period. Should have read the bait and switch fine print. Bike cannot be returned once assembled or ridden. Gets at bes... もっと見る

企業が回答しました

5つ星のうち5の評価

This cleverly designed and conveniently delivered machine gas given me more flexibility and access to the City of New York. I can reach any part of NY including Staten Island. The power is enabling fo... もっと見る

5つ星のうち5の評価

My wife and I started riding together several months ago, then during a trip back home with a strong headwind, she proclaimed she was done. After getting her new ebike, she's in love with riding and c... もっと見る

企業が回答しました

企業情報

  1. 自転車屋

当該企業による記述

Best online bike store. Best price, selection, best brands for electric bikes, beach cruiser bikes, fat tire bikes, fixie bikes, recumbent & folding bikes.


連絡先

2.9

まあまあ

TrustScore 5段階評価の3

152件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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この企業のTrustpilot 利用方法

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2.9

すべてのレビュー

(152)

過去12か月のレビュー数: 4

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5つ星のうち5の評価

These bikes are wonderful!

I bought 2 bikes for myself and my daughter and we couldn't be happier with them. They are so much more fun than I originally thought they would be. Journey Bikes contacted me because the ones I first ordered were out of stock and so I was able to upgrade to the higher motor. I received them 1 day earlier than they quoted.

2021年1月14日
Journey Bikes ロゴ

Journey Bikes からの回答

Thank you for sharing your experience Niecia! We are so happy to hear that you and your daughter are enjoying your new eBikes! Thank you for shopping with Journey Bikes!

5つ星のうち5の評価

Well i tried my e bike today for the…

Well i tried my e bike today for the first time and I am very happy with thw performance and speed.
I am a 4´11" and i can pedal without problem xtream trial elite 36v womans bike its graeat
Thank you journey e bikes

2021年1月10日
Journey Bikes ロゴ

Journey Bikes からの回答

We are very glad that you are enjoying your new eBike!
Thank you for shopping with Journey Bikes!

5つ星のうち5の評価

Very good service

Very good service . even through internet chat and phone orders

2021年1月8日
Journey Bikes ロゴ

Journey Bikes からの回答

We are so happy to hear you had a great experience Michael, thank you for shopping with Journey Bikes!

5つ星のうち5の評価

Great Service!

Great Service!
Great Prices!
Excellent Customer Service!
Very pleased that I purchased my ebike from Journey Bikes!

2021年1月4日
Journey Bikes ロゴ

Journey Bikes からの回答

Thank you for shopping with Journey Bikes Judith!

5つ星のうち5の評価

We ordered two bikes for Christmas and…

We ordered two bikes for Christmas and they are a Blast! Loads of fun and we never gave to worry about riding long distances or hilly areas. We are very happy with the purchase.

2020年12月20日
Journey Bikes ロゴ

Journey Bikes からの回答

Thank you for shopping with Journey Bikes Carey and glad to hear you are enjoying your new eBikes! Happy Holidays!

5つ星のうち5の評価

A very pleasant experience with Journey…

A very pleasant experience with Journey Bikes; easy to contact, ask for help, navigate website, get detailed specific information, purchase options, and shipping information. I highly recommended Journey Bikes.

2020年12月19日
Journey Bikes ロゴ

Journey Bikes からの回答

Thank you Stephen, we are very glad to hear that you had a wonderful shopping experience!

5つ星のうち5の評価

My First E-Bike

I am very satisfied with this purchase. My E-Xtreme Catalina ebike is awesome.
I was kept up to date on the order status by email. It was delivered five days after I placed my order. Considering the pandemic that was great.
I had it professionally assembled. The total price I paid Journey and assembly was no where near the cost of e-bikes in a shop.

2020年12月14日
Journey Bikes ロゴ

Journey Bikes からの回答

Very excited that you are enjoying your new eBike! Thank you for choosing Journey Bikes for your purchase!

5つ星のうち5の評価

We love our Laguna and Catalina Beach Cruisers

I bought 2 e-bikes from Journey Bikes and because of the corona pandemic the shipment was delayed. Journey Bikes did a excellent job keeping me in the loop until my bikes arrived. Upon receipt of the bikes, a few issues surfaced during the assembly of the bikes. They immediately jumped on my concerns and worked with the manufacturer to send me replacement parts. Again, they kept me posted and were involved every step of the way. The blue Laguna and pink Catalina beach cruisers I bought are beautiful and are very, very well made. Journey Bikes stands behind their product and I highly recommend them for your purchase of a e-bike.

2020年12月9日
Journey Bikes ロゴ

Journey Bikes からの回答

Thank you Herman! It has been a pleasure!

5つ星のうち5の評価

My experience with Journey Bikes was… Awesome!

My experience with Journey Bikes was incredible. From the point of purchase to resolving warranty issues. Can’t speak more highly of their customer service. Should be an example to all businesses on how to treat their customers. Thanks!

2020年12月3日
Journey Bikes ロゴ

Journey Bikes からの回答

Thank you Don! It has been a pleasure working with you and we are delighted to hear of your fantastic customer service experience. Thanks for shopping with Journey Bikes!

5つ星のうち5の評価

If you’re looking for a bike!

If you’re looking for a bike this company has it all! Journey Bikes processed my Natko Classic ebike order, kept me informed, and offered great prices! Wouldn’t hesitate buying from them again.

2020年11月9日
Journey Bikes ロゴ

Journey Bikes からの回答

So glad to hear you've had a great experience shopping with Journey Bikes Audrey! Thank you for considering Journey Bikes for your eBike purchases!

5つ星のうち5の評価

The bike is awesome

The bike is awesome. I use it to go to work, home and other places. The bike works in the rain make sure to cover the battery plug with tape or with something.

2020年11月3日
Journey Bikes ロゴ

Journey Bikes からの回答

Glad you are enjoying your new eBike Miguel! Thank you for shopping with Journey Bikes!

5つ星のうち5の評価

Great Company

Great prices. Good communication. Great Ecotric Peace Dove Ebike. It’s better and less expensive than other comparable Ebikes.

2020年11月3日
Journey Bikes ロゴ

Journey Bikes からの回答

We are glad that you are enjoying your eBike Hal! Thank you for shopping with Journey Bikes!

5つ星のうち5の評価

Thanks so much

Thanks so much, service was very good. Great communication. The bike I ordered was on back order at the time and came earlier than expected. Packaged excellent. I love the bike, it rides great. The battery lasts. It was a very good purchase

2020年11月2日
Journey Bikes ロゴ

Journey Bikes からの回答

DeVon, we are pleased to hear that you are enjoying your electric bike! Thank you for shopping with Journey Bikes!

5つ星のうち1の評価

Everything that has been said about…

Everything that has been said about this company is true! Their website is deceitful and they don’t stand behind what is on the site.
I would definitely suggest going elsewhere to purchase an e-bike.

Not a good company to deal with.

2020年11月2日
自発的なレビュー
Journey Bikes ロゴ

Journey Bikes からの回答

Hi Linda,

We post in several places on JourneyBikes.com explaining how the professional assembly credit works:
• On the product page itself in the Professional Assembly Tab stating explicitly that the credit only applies to select eBikes, including a link to the Professional Assembly Credit page details so that the customer is aware of such
• We also dedicate an entire website page explaining exactly how the professional assembly credit works so that customers can have a complete understanding that the credit only applies to select bikes and how to determine if your bike qualifies for professional assembly.
• On select bikes that qualify for the professional assembly, we have included clear information for customers to select the Professional Assembly option (see attached).
• On bikes that do not qualify for professional assembly, there is no option to select Professional Assembly to make sure it is not misleading.

For the bike you purchased we do not post any information on the product pages that they are eligible for a professional assembly credit. We have no intentions of giving our shoppers the assumption that that eBike qualifies for professional assembly.

We work with and offer several different eBike brands, and each brand, and sometimes even the specific bikes within a brand, come with different accessories, warranties and policies. We make sure to state these differences very clearly on each product page so that customers are aware of what comes with their specific bike they have selected.

We do apologize if you did not read that information, we never have any intention of misleading.

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