I have been contacting by email and calling about a defective battery you sold me for like 10 days now. No one answers and no one calls me back. Now the time is ending where my warranty will be up... もっと見る
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Bought an electric bike with range of "up to 20 miles" and 15 day return period. Should have read the bait and switch fine print. Bike cannot be returned once assembled or ridden. Gets at bes... もっと見る
企業が回答しました
This cleverly designed and conveniently delivered machine gas given me more flexibility and access to the City of New York. I can reach any part of NY including Staten Island. The power is enabling fo... もっと見る
My wife and I started riding together several months ago, then during a trip back home with a strong headwind, she proclaimed she was done. After getting her new ebike, she's in love with riding and c... もっと見る
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企業情報
当該企業による記述
Best online bike store. Best price, selection, best brands for electric bikes, beach cruiser bikes, fat tire bikes, fixie bikes, recumbent & folding bikes.
連絡先
19971, Rehoboth Beach, 米国
- 888-357-1210
- info@journeybikes.com
- journeybikes.com
2.9
まあまあ
152件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
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I agree with the other negative reviews…
I agree with the other negative reviews in that journey bikes does not stand behind their products. I feel misled as their website states they are familiar with all their manufacturers and vouch for their products. I received a defective X-Treme ebike after 3 1/2 months of waiting. The box came without a seat inside. Outreached journey who turfed the problem off on the manufacturer. Received the seat a week later and when we began assembly, realized the motor cord was completely severed. At that point I asked for a refund as I was not confident in the product. Received my RMA and it cost me $240 to ship it back. I contacted the manufacturer to request they reimburse shipping costs or at least split them with me. The response I got was “no, our policy is clear.” So...after almost 4 months, I paid $240 and got absolutely nothing in return. I recommend Rad bikes or Blix instead. Their customer service and products are superior to Journey.
Update: the response from Journey solidifies exactly why I did not want to continue the transaction further. You only offered the replacement part after I started the return process, and I think other consumers would agree that when you pay $1500 for a product, you shouldn’t have to piecemeal it together part by part as you discover defect after defect. That’s ridiculous.
2020年10月28日
自発的なレビュー
Journey Bikes からの回答
Hi Susie, thank you for reaching out about your experience. We try to ensure our customers are aware of the warranty and returns process by clearly stating these policies on the product page and on the warranty and returns page. We were assisting you in getting your issue resolved, but when you refused to have the replacement part sent to you to resolve your issue, we were at that point unable to further assist you due to your refusal. We worked with the manufacturer, X-Treme, to ensure that they assisted you in getting your issue resolved, and had confirmed with the manufacturer that they had approved to send you an entire rear wheel assembly to resolve your issue of the damage to the motor cord that your bike received in transit. We always strive to assist our customers in the warranty process, but since you refused the replacement part and requested to return the bike, you did not give us the opportunity to resolve your issue.
Bob Strand customer #2910
Bob Strand customer #2910
No one should ever buy a NAKTO bike from Journey Bikes. I got a defective one from Matthew Munoz at NAKTO and for 3 months he and Natalie Krul (co owner of Journey Bikes) have done nothing about the problem. These JERKS have ruined my wife's summer.
2020年8月1日
自発的なレビュー
Journey Bikes からの回答
Hi Bob, we do apologize for the issue that you experienced in receiving warranty support from Nakto. We are glad that they (Nakto) was eventually able to get you a replacement battery to resolve your issue.
one month waiting for my order
2020年7月25日
自発的なレビュー
Journey Bikes からの回答
Hi Claudia, thank you for your review. We do apologize for the delay, and apologize if you missed the notice that the specific bike you had bought was temporarily on backorder.
Journeybikes difficult to work with and did not stand behind their product
Bought an electric bike with range of "up to 20 miles" and 15 day return period. Should have read the bait and switch fine print. Bike cannot be returned once assembled or ridden.
Gets at best 2 miles on a full overnight charge. Have to pay to ship battery back for replacement, get RMA (took weeks) meanwhile I'm stuck walking.
Journey bikes appears to just be a middleman and dumps all problems off on manufacturer. Has made the whole process difficult.
2018年9月14日
自発的なレビュー
Journey Bikes からの回答
Hi John, thank you for sharing your experience. We are glad that we were able to work with the manufacturer to get a replacement battery shipped to you to resolve your issue. While uncommon, sometimes a battery becomes defective, but when this happens we do assist our customers in the warranty and replacement process.
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