Maids.cc レビュー 

308
•
TrustScore 5段階評価の3.5

3.5

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5つ星のうち5の評価

We've had a very good experience with maids.cc. Their customer service is very responsive and helpful. They always reply quickly and make sure to find the right solution whenever we need assist... もっと見る

企業が回答しました

5つ星のうち5の評価

Great experience so far using maids.cc and our nanny Gianne. They matched us with a nanny with experience with newborns and she’s been very caring and attentive with our 3 month old baby. It’s been a... もっと見る

企業が回答しました

5つ星のうち1の評価

Really disappointed with how this was handled. We found our maid ourselves and only used Maids.cc for the visa service. When she told us she wanted to stop working and go back home, we started arr... もっと見る

企業が回答しました

5つ星のうち3の評価

My first two weeks with Maid CC were genuinely frustrating. Most of the communication was handled by AI responses rather than real people and getting proper support felt nearly impossible. I was... もっと見る

企業が回答しました


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3.5

まあまあ

TrustScore 5段階評価の3.5

308件のレビュー

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3つ星
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1つ星

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ネガティブなレビューの 97%に回答しています

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3.5

すべてのレビュー

(308)

過去12か月のレビュー数: 145件

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5つ星のうち5の評価

We just started working with Maid.CC…

We just started working with Maid.CC and the level of professionalism and quick respond is very admirable, we have tried to ladies from their company with no luck and when we complained the manager Lor came herself with 3 ladies to our home to help us and find the right helper for us, I can't speak enough of Lor and the team at maid.cc. I would like to thank everyone especially Lor & Kev for their understanding and continued support

2025年11月15日
自発的なレビュー
Maids.cc ロゴ

Maids.cc からの回答

Thank you for your feedback, Mr. Ahmad. We're very happy to hear that you're pleased with our team and that you found the right helper. Your kind words for Lor and Kev mean a lot to us. We're always here to support you whenever you need us.

5つ星のうち5の評価

Chef Clara taught my maid to cook…

Chef Clara taught my maid to cook macaroni and shepherds pie

2025年12月6日
自発的なレビュー
Maids.cc ロゴ

Maids.cc からの回答

Thank you for your feedback.
We're really happy to hear that Chef Clara was helpful and your maid learned new dishes. We always try to give extra support like this to make sure you're happy with the service.

5つ星のうち5の評価

We had Lor helping us with our journey…

We had Lor helping us with our journey finding a perfect nanny for our son and she was awesome.
Everything went to smoothly, couldn’t believe how fast we found a great match!
Thank you

2025年11月24日
自発的なレビュー
Maids.cc ロゴ

Maids.cc からの回答

Thank you for your feedback, Ms. Alena. We're so happy to hear that you found a great nanny for your son and that everything went smoothly. It's always nice to know our team members like Lor are doing a great job. Thank you again for your kind words. We’re always here if you need anything.

5つ星のうち1の評価

Extremely Disappointing Experience : Not worth my 4.7k a month.

I’m writing this with deep frustration. MaidsCC was my last hope for finding reliable, qualified nannies, yet in just three months, I had to replace six of them. The constant turnover, lack of professionalism, and poor screening have made this experience extremely stressful for my family.

Here’s a brief summary of what happened:

1. Safety breach from the first nanny.
She took my 2-year-old to the mall without permission, didn’t inform me, bought him McDonalds, and then told me she’s “not a child” to give updates. Completely unacceptable.

2. The second nanny refused to sleep in the kids’ room.
A simple mismatch that should have been clarified by the agency.

3. The third nanny said she can’t take care of my 2-year-old—on day one.
This should have been screened long before she was placed with us.

4. The fourth nanny didn’t want to stay in Abu Dhabi because her friends are in Dubai.
A clear lack of commitment and poor vetting.

5. The fifth nanny refused to communicate at all.
Even after offering her a higher salary and her own visa, nothing improved. Once informed her contract wouldn’t be renewed, she stopped eating completely, creating an uncomfortable environment in my own home.

On top of all this, every replacement happened mid-week while I was at work, leaving me scrambling and forcing sudden transitions on my children. This instability has had a significant negative impact on both of them, especially my toddler who needs consistency.

It truly felt like most of the nannies were looking to get paid without actually doing the job. I hope MaidsCC seriously improves their screening, training, and support for both families and candidates. No parent should have to go through this level of disruption and stress when trusting an agency with their children’s care.

2025年12月1日
自発的なレビュー
Maids.cc ロゴ

Maids.cc からの回答

Thank you for your feedback, Ms. Samantha. We're very sorry that your experience with our maids wasn't good. We know how important stability is for families, especially with young children. We know that finding the perfect maid might take some time. That's why we offer free replacements to make sure you're happy with our service. Our team will call you to fix this.

5つ星のうち4の評価

I had a lot of issues with the…

I had a lot of issues with the different untrained Nannie’s Maid cc was sending me , finally LOR got me the right person and helped us to keep piur contract with the company
Thanks LOR

2025年11月26日
自発的なレビュー
Maids.cc ロゴ

Maids.cc からの回答

Thank you for your feedback, Mr. Ayad. We're very sorry to hear that your experience wasn't good at the start, but we're happy you found the right nanny. We know that finding the perfect maid might take some time, and that's why we offer free replacements to make sure you're happy. We're also glad to hear that LOR helped you.

5つ星のうち5の評価

I’m writing this review for that one…

I’m writing this review for that one employee that deserves positive recognition - Kamelya. She helped me find a perfect maid for my household. She’s also proactive in providing recommendations, quick and takes actions immediately & above all really cares about ensuring the customer gets what they need. She’s truly made a difference in finding a good match.

2025年11月24日
自発的なレビュー
Maids.cc ロゴ

Maids.cc からの回答

Thank you for your feedback, Ms. Kholoud. We're very happy to hear that you had a good experience with Kamelya. She’ll be so happy to know her help made a big difference for you. We always want to give clients the best support.

5つ星のうち5の評価

Thank you to Maid Manager Kamelya for…

Thank you to Maid Manager Kamelya for support and guidance during the process of finding the right nanny for our family.

2025年11月25日
自発的なレビュー
Maids.cc ロゴ

Maids.cc からの回答

Thank you for your feedback. We're very happy to hear that Kamelya could help you. We're glad you found the right nanny for your family.

5つ星のうち5の評価

Arlene was wonderful

Arlene was wonderful. She trained our nanny with patience, clarity, and real care. We saw an immediate difference in confidence and skills. We’re very grateful and highly recommend her.

2025年11月24日
自発的なレビュー
Maids.cc ロゴ

Maids.cc からの回答

Thank you for your feedback, Mr. Mazen. We're very happy to hear that you had a good experience with Arlene. Your kind words mean a lot to us and to our team. We're always here to support you.

5つ星のうち5の評価

Sally was extremely helpful and kind …

Sally was extremely helpful and kind during the process. She tried her best helping pick a lady who can fit my requirements. I highly recommend her.
I felt she really cared about her clients in getting what they want and understood exactly what it is that I needed. She is a great asset to maids.cc

2025年11月25日
自発的なレビュー
Maids.cc ロゴ

Maids.cc からの回答

Thank you for your feedback, Ms. Layal. We're very happy to hear that you had a good experience with Sally. It's great to know she was helpful and understood what you needed. We’re glad you're happy with our service.

5つ星のうち5の評価

I'd like to say thanks LOR for you…

I'd like to say thanks LOR for you support and quick response

2025年11月19日
自発的なレビュー
Maids.cc ロゴ

Maids.cc からの回答

Thank you for choosing maids.cc, Mr. Bassam. Knowing that we were able to meet your expectations is incredibly gratifying and motivating to our team.

5つ星のうち5の評価

Thank you to Mulushet Wolede

Thank you to Mulushet Wolede for the cooking training. Our nanny has improved considerably with cooking thanks to the chef training services provided by Maid CC and Mulushet. She knows literally every recipe - including Arabic recipes under the sun. Very efficient and impressive. Response time is immediate.

2025年11月10日
自発的なレビュー
Maids.cc ロゴ

Maids.cc からの回答

Thank you for your feedback, Ms. Zena. We're so happy to hear that you're enjoying the cooking training and that your nanny has improved. We'll make sure to share your kind words with Mulushet. It's great to know you're happy with the service. If you ever need anything, our team is always here to help.

5つ星のうち5の評価

I’m happy with my experience that at…

I’m happy with my experience that at the beginning I thought will be a chaos. Sally the maids manager help us to find the right maid for our house and that was amazing! Also both of the maids that were at home were super actives and respectful!

2025年11月23日
自発的なレビュー
Maids.cc ロゴ

Maids.cc からの回答

Thank you for your feedback, Ms. Ana. We're so happy to know that Sally was helpful and that you had a good experience with our maids. It's great to hear they were active and respectful. We'll make sure to share your kind words with the team. Thanks again for choosing maids.cc.

5つ星のうち5の評価

Chef Clara is amazing

Chef Clara is amazing. She supervised our maid to cook a traditional English roast dinner. We love it! Thank you !

2025年11月22日
自発的なレビュー
Maids.cc ロゴ

Maids.cc からの回答

Thank you for your feedback. We're so happy to hear that you loved the meal and that Chef Clara was helpful. It's great to know you had a good experience. We'll make sure to share your kind words with her. Thanks again for choosing maids.cc.

5つ星のうち1の評価

Extremely bad and considering ending…

Extremely bad and considering ending the service after November.
Lot of details that this box is not enough to write them all. But in words, non- trusworthy, unprofessional, not honest, manipulators and low skills and commitment to customers.
Their maids decide to leave anytime they feel to. They pack their bags and they say they are going. When we reach out to the customer care, nothing is being done, just apologies over the chat without action and without trying to solve the problem and asking them to stay. This is leaving us without any nanny, ruining our plans and putting us under pressure to find someone fast as we have work and jobs to go to and we have kids at home.
One maid who came before, was not paid her last month salary. This is demotivating to anyone. She asked them about it and they told her it will be paid after 2 days. However, until now it is not paid. I reached out to them today at 2:15pm and they rudely implied that this is not concern and she needs to address it again to them. The maid is in my house and anyone can know how demotivating it is to work while you are not given your last month’s salary.
The only professional person in the customer care was Cynthia. Maybe they should use her to train other employees and managers on how to communicate better.

2025年11月22日
自発的なレビュー
Maids.cc ロゴ

Maids.cc からの回答

Thank you for your feedback. We're very sorry to hear that your experience with us wasn't good. We know how hard it is when things don’t go as planned, especially when it comes to your home and family. We know that finding the perfect maid might take some time. That's why we offer free replacements to make sure you're happy with our service.
Since we couldn't locate your account in our system, could you please update your review to include the full name you used to sign up with us by clicking on the edit button? This will help us reach out within the nest 60 minutes.

5つ星のうち5の評価

Great help

I have been maids cc client for 9years
And had to change many times the nanny or the housekeeper for different reasons.

I really want to thank Lor for her help each time she works hard and from her heart to find the suitable housekeeper to our family.
She is an honest, hard working and genuine person. I only feel comfortable to work with her.
If anyone needs help to find a nanny with maids cc, Lor is the right person to help you.

2025年11月15日
自発的なレビュー
Maids.cc ロゴ

Maids.cc からの回答

Thank you for your feedback Mrs.Joana,
We're really happy to hear that Lor has always been there to support you over the years. It means a lot to us that you trust her and feel comfortable working with her. We always want to make sure our clients find the right housekeeper for their home. Thanks for being with maids.cc for 9 years!

5つ星のうち5の評価

Zainab as Maids Manager is very…

Zainab as Maids Manager is very supportive, professional and elegant. She understands your concern, your requirements and delivers as needed. Very recommended to reach her out to solve out your requirements and needs.

2025年11月21日
自発的なレビュー
Maids.cc ロゴ

Maids.cc からの回答

Thank you for your feedback Mrs. Amal,
We're very happy to hear that Zainab gave you great support and understood your needs. We always try to give the best service to our clients. Thank you for recommending her. If you ever need anything else, we're always here to help.

5つ星のうち5の評価

Thank you Lor for helping me to choose…

Thank you Lor for helping me to choose the right maid.

2025年11月20日
自発的なレビュー
Maids.cc ロゴ

Maids.cc からの回答

Thank you for your feedback Mrs. Magda,
We're really glad to hear that Lor was able to help you choose the right maid. We always want to make things easy and smooth for our clients. If you need any support in the future, we're always here to help. Thanks again for choosing maids.cc!

5つ星のうち5の評価

Mercel in Palm Jumeirah Mall give me…

Mercel in Palm Jumeirah Mall give me all the information and support to subscribe to Maid.cc . Thanks

2025年11月21日
自発的なレビュー
Maids.cc ロゴ

Maids.cc からの回答

Thank you for your feedback.
We're really happy to hear that Mercel gave you all the help you needed. It's always nice to know our team is doing a good job. If you ever need anything else, we're here to support you. Thanks again for choosing maids.cc!

5つ星のうち5の評価

Kamelya did an excellent work to help…

Kamelya did an excellent work to help us, she is quick and responsive. Very positive and great attitude

2025年11月14日
自発的なレビュー
Maids.cc ロゴ

Maids.cc からの回答

Thank you for your feedback, Ms. Sara. We're so happy to hear that Kamelya was quick, helpful, and had a great attitude. We'll make sure to share your kind words with her. Thanks again for choosing maids.cc!

5つ星のうち5の評価

Dear Zeinab

Dear Zeinab, thank you for very much helpful visit and talk to girls about all my concerns and inquiries. Although I’m very much unhappy with maid cc in total as a long term client but Zeinab made it soft and smooth with her visit and smiling face and kindness talking to girls and friendly conversation with them so everything went well after that.
Highly recommend her if you need a manager visit at your home 😊

2025年10月17日
自発的なレビュー
Maids.cc ロゴ

Maids.cc からの回答

Thank you for your feedback, Ms. Atena. We're very happy to know that Zeinab was helpful and kind during her visit. It's good to hear that things went better after her support. We're truly sorry to hear that you're not fully happy with your overall experience.

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