We've had a very good experience with maids.cc. Their customer service is very responsive and helpful. They always reply quickly and make sure to find the right solution whenever we need assist... もっと見る
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Great experience so far using maids.cc and our nanny Gianne. They matched us with a nanny with experience with newborns and she’s been very caring and attentive with our 3 month old baby. It’s been a... もっと見る
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Really disappointed with how this was handled. We found our maid ourselves and only used Maids.cc for the visa service. When she told us she wanted to stop working and go back home, we started arr... もっと見る
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My first two weeks with Maid CC were genuinely frustrating. Most of the communication was handled by AI responses rather than real people and getting proper support felt nearly impossible. I was... もっと見る
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3.5
まあまあ
308件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 97％に回答しています
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terrible customer service
terrible customer service, the staff doesn't know what they are doing
2025年10月31日
自発的なレビュー
Maids.cc からの回答
Thank you for your feedback. We're truly sorry to hear that you’re not happy with your experience. We always make sure to have clear communication and that we’re very sorry that you got confused. Since we couldn’t locate your account in our system, could you please update your review to include the full name you used to sign up with us by clicking on the edit button? This will help us reach out within the next 60 minutes.
I payed 10000 Aed for the visa of our…
I payed 10000 Aed for the visa of our nanny, they were super responsive when they needed the payment but went silent after that!!!
2025年10月30日
自発的なレビュー
Maids.cc からの回答
Thank you for your feedback, Ms. Rabia. We're very sorry to hear that your experience wasn’t good. Even though we’re always doing our best, delays can sometimes happen due to factors beyond our control. We always try to make sure our communication is straightforward. Since we couldn’t locate your account in our system, could you please update your review to include the full name you used to sign up with us by clicking on the edit button? This will help us reach out within the next 60 minutes.
First of all please deactivate your AI…
First of all please deactivate your AI chat bot service it is extremely inconvenient and sends wrong messages to clients.
Lor came to the rescue and did a great job with the maid selection options and her follow up and punctual service is great!!
2025年10月25日
自発的なレビュー
Maids.cc からの回答
Thank you for your feedback, Ms. Engy. We're very sorry to hear that you had a bad experience earlier. We use different technologies, including chatbots, to make our service faster and more efficient, but we know that sometimes it can be confusing. We're happy to know that Lor was able to help you well.
Arlene and Biena at mall of emirates…
Arlene and Biena at mall of emirates are very sweet and polite employee I receive a very kind and polite treatment from this two ladies.
2025年10月24日
自発的なレビュー
Maids.cc からの回答
Thank you for your feedback.
We're really happy to hear that Arlene and Biena gave you such kind and polite service. We'll make sure to thank them for taking good care of you. We hope to always give you the same great experience.
Very disappointed and deeply concerned.
Very disappointed and deeply concerned.
From my point of view This agency is completely unsafe for babies. Their screening process is extremely poor , they keep rotating the same six nannies for weeks, most of whom have no real babysitting experience, zero hygiene, bad smell, and no sense of responsibility.
At one point, they even sent someone who returned drunk, which is absolutely unacceptable. I asked for a trained nanny, yet they sent a chef instead this shows a total lack of seriousness and professionalism.
The managers make endless promises to follow up or arrange proper interviews, but no one ever does. Communication is poor, and accountability is missing.
Parents please don’t risk your child’s safety with Maids CC.
2025年10月13日
自発的なレビュー
Maids.cc からの回答
Thank you for your feedback, Mr. Ayoub. We're very sorry to hear that your experience with our service wasn’t good. We know that finding the perfect maid might take some time. That's why we offer free replacements to make sure you're happy with our service. We're truly sorry if things weren't clear for you. We always want to be clear. Our team will call you to fix this problem.
In house training
I had the help of Arlene, Clara and Naomi to train my maid. They are extremely experienced and professional. They covered all areas my maid needed to learn.
I am very thankful to have this support from Maid CC.
2025年10月17日
自発的なレビュー
Maids.cc からの回答
Thank you for your feedback.
We're very happy to hear that Arlene, Clara, and Naomi were able to help you and your maid so well. It's great to know that you felt supported and that everything went smoothly. We’ll make sure to share your kind words with the team. Thanks again for choosing maids.cc!
Chef Clara is very good
Chef Clara is very good. Very professional and give very well training to the maid.
2025年10月17日
自発的なレビュー
Maids.cc からの回答
Thank you for your feedback, Ms. Jane. We're so happy to hear that you’re pleased with Chef Clara’s professionalism and the training she gives. Your kind words mean a lot to us.
Arlene
Arlene, the cleaning trainer, is super capable, she is into the details in cleaning and ironing, doing a perfect job and teaching. If there was one more star I would add six stars for her!
2025年10月14日
自発的なレビュー
Maids.cc からの回答
Thank you for your feedback, Ms. Eokr. We're so happy to hear that you had a great experience with Arlene. It's great to know her training and care made a big difference. We'll make sure she sees your kind words.
I would leave a star rating of -10 if I…
I would leave a star rating of -10 if I could. Maid cc promised my maid an additional salary per month. She has not received this due to an error on their side. We have been following it up for more than 1 week and maid cc have acknowledged that they have made an error but are refusing to pay her. They are saying she needs to wait until next month. They said that the maid can go to the accommodation and collect the cash but the accommodation isn’t nearby. I have 3 children with the oldest being 4. I cannot drive her there, and nor should I given it’s their mistake. I suggested that they send a driver to our house with the cash but apparently this isn’t possible. Not sure why this isn’t possible given they can send a driver to deliver a maid and they also confirmed that the cash is at the accommodation. Clearly they are doing whatever they can to avoid paying her the money that is rightfully hers.
Maid cc lack compassion and integrity. They are playing with peoples livelihoods and that isn’t fair. I will not hire a maid through maid cc again due to this misalignment in values.
2025年10月13日
自発的なレビュー
Maids.cc からの回答
Thank you for your feedback. We're very sorry that your experience with our service wasn’t good. We know how important it is to solve things quickly. We also use several technologies to make our work faster and better, but we always want to support you in the right way. Since we couldn’t locate your account in our system, could you please update your review to include the full name you used to sign up with us by clicking on the edit button? This will help us reach out within the next 60 minutes.
I had a very bad experience with Maid…
I had a very bad experience with Maid CC. I sponsored my maid’s visa through them and paid for two years. However, after only six months, the maid said she wanted to leave. All the money I spent went to waste. When I informed Maid CC about the situation, they completely ignored me and said there is nothing I can do because the maid can cancel her visa anytime she wants. There are no employer rights or proper support from their side. They take money for the visa but provide no help or responsibility afterward. Very unprofessional and disappointing service — I would not recommend dealing with them.
2025年9月11日
自発的なレビュー
Maids.cc からの回答
Thank you for your feedback, Ms. Ayesha. We're very sorry that your experience wasn’t good. We always try to support both our clients and the maids, but sometimes things can happen that are outside our control. We also use different technologies to make our processes faster and more efficient. Our team will call you to fix this problem.
Chef Clara was very helpful for Shirley…
Chef Clara was very helpful for Shirley to learn her how to cook. The dishes were tasty! Thank you for your help 🙏
2025年10月6日
自発的なレビュー
Maids.cc からの回答
Thank you for your feedback. We're so happy to hear that Chef Clara was helpful and that Shirley enjoyed the food. We'll make sure to share your kind words with her. If you ever need more help, we're always here.
Maids.cc からの回答
Thank you for choosing maids.cc. Knowing that we were able to meet your expectations is incredibly gratifying and motivating to our team.
Very very poor service
Very very poor service, maids personal hygiene is bad. The smell is very bad.
The service team is poor & unprofessional. Last mintues maid delivery cancellation . The watsapp service is veryyyyy poor, you are talking to a machine, wasting soo much time for simple request.
Appointments are mixed up. They claim maids have experience and they do not the basics. I am very disappointed. They cost more than 8k derham for 2.5 months with very poor quality!
2025年10月1日
自発的なレビュー
Maids.cc からの回答
Thank you for your feedback, Ms. Refqa. We're very sorry that your experience with our maid wasn’t very good. We know that finding the perfect maid might take some time. That's why we offer free replacements to make sure you're happy with our service. We also use different technologies like chatbots to make things faster and smoother, but we’re sorry if it caused any confusion. Our team will call you to fix this problem.
Horrific service
Horrific service - never trust a nanny from this company. The last nanny was sleeping with men in our bed when we were on holiday! We gave them another chance but this time we brought the nanny to Spain with us on holiday and half way through she began to tell us she knows her job and won’t do the ironing now and starting her shifts 30mins late while relaxing and eating and being on TikTok live. We sent her back to Dubai early only to find out after she left that she threw my Amiri shoes in the garbage on purpose and the bag was disposed of without us knowing. Tried to contact Maids cc and they blocked us from the app and sided with the nanny, not to mention the previous nanny was sleepingg with different men in our bed when we were travelling. This is a pathetic company on all levels. Disgusting!
2025年9月28日
自発的なレビュー
Maids.cc からの回答
Thank you for your feedback. We're very sorry that your experience with our maid wasn’t very good. We know that finding the perfect maid might take some time. That's why we offer free replacements to make sure you're happy with our service. We also use several technologies to help improve our service and make things easier for our clients. Since we couldn’t locate your account in our system, could you please update your review to include the full name you used to sign up with us by clicking on the edit button? This will help us reach out within the next 60 minutes.
Clara is very talented and is a great…
Clara is very talented and is a great cook she ensures the nanny does everything n her own and watches her
2025年9月29日
自発的なレビュー
Maids.cc からの回答
Thank you for your feedback, Ms. Abeya. We're so happy to hear that you're pleased with Clara's work. It's great to know she's doing a good job and making sure everything is done well. We'll share your kind words with her. Thanks again for trusting maids.cc!
We had the pleasure of working with…lor
We had the pleasure of working with Lor, and we can’t recommend her enough. She was incredibly patient throughout the process, taking the time to truly understand our family’s needs and concerns. Her professionalism, responsiveness, and ability to match us with the right person made all the difference. Thanks to her, we found someone who fits perfectly into our home. A truly skilled and trustworthy individual! 👌
2025年9月19日
自発的なレビュー
Maids.cc からの回答
Thank you for your feedback!
We're so happy to hear that Lor gave you a great experience and helped you find the right match. She's a valued member of our team and we’ll share your kind words with her. We're always here if you need any help in the future!
Kamelya, Maid Manager
Kamelya, Maid Manger is responsive to our request and attentive to detail to ensure the possible best match based on our needs. Excellent job.
2025年9月27日
自発的なレビュー
Maids.cc からの回答
Thank you for your feedback!
We're very happy to know that Kamelya was responsive and helped you find the best match. We'll make sure to share your kind words with her. We're always here to support you!
Lor is an amazing customer representative!
Lor is honestly amazing at what she does. So structured, so clear and all ears to the customers need. Works hard and tries finding the right fit depending on what we ask.
2025年9月20日
自発的なレビュー
Maids.cc からの回答
Thank you for your feedback.
We're really glad to hear that Lor was helpful and listened to your needs. It’s great to know she made your experience smooth and clear. We’ll make sure to pass your kind words to her. Thanks for choosing maids.cc!
Chef Clara
Chef Clara did a great job of helping Modesta feel confident in the kitchen and letting her know that it’s okay to ask questions or search for answers online if she’s not familiar with ingredients.
2025年9月18日
自発的なレビュー
Maids.cc からの回答
Thank you for your feedback.
We're really happy to hear that Chef Clara was able to support Modesta and help her feel confident. It's nice to know she feels comfortable learning and asking questions. We always want our clients and maids to feel supported.
Aya was great she called me and…
Aya was great she called me and listened to all the requirements and in an hour she prepared 3 matches and we actually really liked one. Hopefully she will be the suitable candidate for the family
2025年9月17日
自発的なレビュー
Maids.cc からの回答
Thank you for your feedback.
We're so happy to hear that Aya was helpful and that you found a maid you really liked. We always want to make the process smooth and quick for you. If you ever need help again, we're always here.
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