Rad Power Bikes UK レビュー 

95
TrustScore 5段階評価の4

3.9

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5つ星のうち1の評価

I have reached you many times regarding the same issue. The faulty bike I have bought has a chronic issue. Issue is persist after many many Problems that I was experiencing a year and a half ag... もっと見る

5つ星のうち5の評価

I bought my RadBike last year in October 2022 it was delivered in 10 working days. Putting all parts was very easy / you can follow instructions book or video. Using my bike every day work/nursery/s... もっと見る

企業が回答しました

5つ星のうち5の評価

The bike, I love it yet I know this is down to taste and circumstances - the customer service though... absolutely fantastic. Response times, explanations, actions taken, advice given. On all... もっと見る

企業が回答しました

5つ星のうち5の評価

Having not cycled for thirty years +, i bought the Radrunner+ to ditch the car for short daily round trip journeys (mostly with child on back) of up to 10 miles, weather permitting. I’m using the bike... もっと見る

企業が回答しました

企業情報

  1. 自転車屋

当該企業による記述

North America's largest ebike manufacturer providing bikes fit for everything and everyone.


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3.9

ほぼ満足

TrustScore 5段階評価の4

95件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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3.9

すべてのレビュー

(95)

過去12か月のレビュー数: 0

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5つ星のうち4の評価

I hesitated for a wee while before…

I hesitated for a wee while before ordering my Rad Rhino as some of the reviews regarding customer support in the event of a problem here in the uk were not particularly reassuring. I decided to take the plunge anyway as I really liked the look of the bike on all of the you tube vids etc. My beast of a Rad Rhino-arrived within about a week of ordering ( I live in Manchester though where the uk distribution centre is) so maybe that’s why it was quick. I was a bit miffed initially at having to pay £50 shipping as I could have easily collected it myself in person though when I saw the size of the box I realised this would have been a practical impossibility as the Rhino is VERY LARGE.
The assembly was pretty easy and I think anyone who knows one end of a spanner from the other will be fine doing though due to its weight (HEAVY) two may be best of you are a smaller individual. I am 6ft 1 and 16 stone and it was effort for me to move so be your own judge. Also, I had previously seen assembly vids and knew that the torque (tightening pressures) of various bolts were quite specific so I had invested in a torque wrench off Amazon which was necessary I think if you want to do a proper job. The gears needed a bit of altering too after transit- but the Rad YouTube instructional vids are very good so I now know something of the dark arts of derailleur adjustment and my gears are sweeeet!
As to the bike itself- I just love it. It’s is a BEAST with the 4” tyres and heavy frame and in many ways feels like a motorbike in terms of how you manoeuvre it. I am lucky to have a garage so storage is no real issue for me but this is something to give serious consideration to if you live in housing with restricted access/ stairs etc. That said, I love riding it. It’s fantastic fun and increases your riding range massively. The gears are nicely spaced in terms of handling differing terrain and the pedal assist modes (1-5) are magical 1 gives you a little nudge with with 5 feeling like an endurance athlete is holding the seat behind you pushing all the way. My first three charges have given me a range of well over 40 miles. That’s with me thrashing the throttle boost and playing with the pedal assist a lot. I reckon if I was just out for a flattish bumble using an assist of 2 or 3 I would be nearer to 50 miles. So, yes. I love my Rad Rhino so far and would say that if you can handle a heavier bike and want something that performs great and looks cool ( be prepared for a bit of attention and heads turning) then go for it. I think the price point is pretty darn good value from what I could see as a comparison to other machines. My one wish would be that Rad could extend their customers support base to the uk so that in the event of any technical issues I couldn’t sort myself I could get some local help. However hopefully as they become more popular that will happen. So yea. So far so great! Go Rad!Mike in Manchester

2022年9月16日
自発的なレビュー
5つ星のうち4の評価

Customer services not good

Ordering , paying and delivery was spot on. Customer service on the other hand not good. We had a problem and i emailed . In 4 weeks we had 1 reply saying they were busy and had to wait. 6 weeks still waiting !!!!

2022年9月21日
自発的なレビュー
Rad Power Bikes UK ロゴ

Rad Power Bikes UK からの回答

Hi Stacie, I am really sorry you are unsatisfied with our customer service. I tried to find your ticket under this name, but can not find anything. Would you mind emailing me your ticket number or the email associated with your ticket to eu-info@radpowerbikes.com (to Niki) so I can look into this for you?

5つ星のうち5の評価

Can't fault it to be honest.

Can't fault it to be honest.
From the research to ordering. Putting it together, and sending one item back due to me not needing it. Its been just excellent.
The bike is versatile, can be modded nicely and 3rd party equipment such as amazon pannier racks fit wonderfully. I'm excited to ride my bike again and with the 8.8 miles both ways to work it just make it that little bit more convenient, comfortable and flexible. With a good customer service and fast shipping (UPS are half assed but that's a different company) It's pretty much the way forward. The website is really intuitive and buying things off there couldn't be easier. Although you can get cheaper alternatives elsewhere, the racks are something you should stick with from the seller.
Brilliant. Love you ❤️

2022年9月10日
自発的なレビュー
Rad Power Bikes UK ロゴ

Rad Power Bikes UK からの回答

Thank you Matthew for the review. We wish you lots of fun riding Rad every day.

5つ星のうち5の評価

Very happy 100 miles in

Having not cycled for thirty years +, i bought the Radrunner+ to ditch the car for short daily round trip journeys (mostly with child on back) of up to 10 miles, weather permitting. I’m using the bike most days, and actually look forward to the journey. I think the real test of both frequency of use and build quality will come after the winter had passed but first impressions are very positive. My only critique would be some grease should be supplied with the bike. Assembly was also pretty straightforward for a novice like me.

2022年9月20日
自発的なレビュー
Rad Power Bikes UK ロゴ

Rad Power Bikes UK からの回答

Thank you Bashir for the review. We hope you will ride Rad every day.

5つ星のうち5の評価

I Researched every make and model

I researched every make and model. Rad bikes are cheaper but seem to put the money in the right places. I am getting the 75km range easily. Having a motor hub means the spokes are shorter and stronger. I don't have any hills but on the flat it's good, I can still work up a sweat. It's a heavy bike and you cannot ride it without power I feel. About to buy a second.

2022年9月20日
自発的なレビュー
Rad Power Bikes UK ロゴ

Rad Power Bikes UK からの回答

Welcome to the Rad Community Chris, hoping you and the family will get lots of miles/ km out of your two bikes.

5つ星のうち5の評価

Radrunner+…

Radrunner+ arrived well before 2 10 days. Well pack, and easily assembled. I'm taking my 10yr old to new school roughly 10 miles day. Rad runner + is perfect she feels confident on back, and we turn many heads with our cool ride.

2022年9月1日
自発的なレビュー
Rad Power Bikes UK ロゴ

Rad Power Bikes UK からの回答

Thank you for sharing your experience Fergus, we wish you a great ride to school with your daughter.

5つ星のうち5の評価

Ordered and received in Northern…

Ordered and received in Northern Ireland within 2 weeks. All good. Packaging, instructional videos online, build quality, materials used. Rad Rhino 5, impressive bike.

2022年9月15日
自発的なレビュー
Rad Power Bikes UK ロゴ

Rad Power Bikes UK からの回答

We are so happy to hear David that you are satisfied. We can't wait to see you riding Rad every day.

5つ星のうち5の評価

Outstanding.

Generally I could not be more impressed, bought a City Plus 5, which is incredible I am not a MTB persob I commute every day and go for a chilled ride around the town when I can. Great in materials and assembly, electric works fine, price still a bit high but till now so far so good!

2022年9月13日
自発的なレビュー
Rad Power Bikes UK ロゴ

Rad Power Bikes UK からの回答

Thank you Vincenzo for the review. We wish you lots of chilled rides to come.

5つ星のうち5の評価

It you want a bike like this, this is the one you want!

I had previously had a Radwagon 4 delivered and had enjoyed using it so much (still do, its a great bike for lugging stuff around) that I wanted a bike that would take me down woodland trails and across rough country. It ticks all these boxes and I am very pleased with the power, the twist acceleration (much used on my Radwagon 4!), the big big tyres and the suspension...looking for a rack for the car to take this and my wife's ebike on adventures far far away! Good competitive price, responsive and quick delivery from new UK base.

2022年9月9日
自発的なレビュー
Rad Power Bikes UK ロゴ

Rad Power Bikes UK からの回答

Thank you Nick for the feedback. We are happy to hear you are enjoying your new bike.

5つ星のうち3の評価

Great bike

Great bike, Great Parts distribution, awful customer service sent an email 3 weeks regarding a purchase query and still no reply

2022年9月7日
自発的なレビュー
Rad Power Bikes UK ロゴ

Rad Power Bikes UK からの回答

Hi Pardus, I am sorry to hear that you are having issues getting in touch with us. Unfortunately I can not find your ticket based on Pardus-UK, but I would like to help. For immediate assitance please call us at (UK Toll Free):+44 800 069 8513 or reach us on social media should you not get a response to your email inquiry in time, I am happy to help you. Best, Niki

5つ星のうち5の評価

I just love my RadRunner Plus

I just love my RadRunner Plus. It arrived a week ago. I bought this model and my husband bought the RadRhino .He has the seat on the lowest setting and it looks really cool cruising down our 7 mile prom in Bournemouth, England. They are life changing . We are out daily on rides and love riding round , going farther than we would if we were just cycling . I have a huge wicker dog basket on order which I know can be fitted to my luggage rack . It will take either the dog or shopping or stuff for the beach . We have been out on them daily , getting loads of admiring glances . They are conversation starters for sure . We love everything about them . The power pulling away at lights snd junctions makes for a safer ride , in my opinion , than a non-powered bicycle and I find mine incredibly comfortable with lights, bell , gears and acceleration all to hand . Brilliant designs , thank you .

2022年8月18日
自発的なレビュー
Rad Power Bikes UK ロゴ

Rad Power Bikes UK からの回答

Thank you Clare for sharing your experience. I love that you and your husband have so much fun together.

5つ星のうち3の評価

Order of Rad Runner 2

Order of Rad 2 delivered 2 hours before I received the email saying it was due. Very heavy box, 2 people needed to get it into the house. Unpacked and cut off all the plastic ties (disappointed at the amount of packaging) Then read first page of manual where it says bike must be put together by a qualified bike mechanic. I think this should be made clear when you buy as I didn’t notice this. Can’t comment therefore on Rad riding experience but I hope it’ll be amazing and that all the above niggles will be forgotten. 🚴

2022年8月17日
自発的なレビュー
Rad Power Bikes UK ロゴ

Rad Power Bikes UK からの回答

Hi Lynn, so sorry to hear about the delivery snafu. We will make sure to share your feedback to UPS for a better service experience. While it is always recommended to have a qualified bike mechanic build your bike, most of our online customers build their bikes themselves. We have an awesome user manual and assembly video library for you here: https://radpowerbikeseu.zendesk.com/hc/en-gb/articles/1260800749650-Download-My-Owner-s-Manual-or-View-Assembly-Video

We know you will love riding the RadRunner 2 as soon as you have it built. If you need anything, please reach out to us anytime.

5つ星のうち5の評価

Order arrived within 5 days from uk…

Order arrived within 5 days from uk site
Last time I waited 3months for rad Europe
So vast improvement and so can’t fault rad bikes

2022年8月17日
自発的なレビュー
Rad Power Bikes UK ロゴ

Rad Power Bikes UK からの回答

Wonderful news Lee, thank you for sharing.

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