Very helpful gentleman handled my car . The garage ‘s break assessment machine was broke , so he took my car to another garage to keep the date and done the MOT. It was very easy traight forward . Qui... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Well what a shocker. Waited in all day took time off work. Then after 2x phone calls and online chat there cancelled my appointment. Well under the 2015 consumer act im suing for loss of earnings. L... もっと見る
I have no faults with the work carried out on my car but the garage were unable to deliver my car back the same day as agreed because they didn’t have the required oil !! but promised they would del... もっと見る
Excellent customer service from Arena motors efficent and it was serviced and moted very quickly. They even repaired my door mirror no charge. I can honestly say they went the extra mile.
企業情報
AA Approved Garage Network について
当該企業による記述
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
連絡先
4.0
ほぼ満足
2万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Booking car service was easy
Booking car service was easy, but during service was not. I didn't receive any updates also I was not notified when my car was ready to be picked up.
2026年10月19日
AA Approved Garage Network からの回答
Hi Gail, we're sorry to hear this. As soon as we have any updates for you, a member of our team would reach out directly. We hope any concerns have been raised with us.
It’s so easy and reliable
It’s so easy and reliable, they come and take your car away , full service and mot and then deliver it back .A1 5*****
2026年10月19日
AA Approved Garage Network からの回答
We're delighted with your feedback for the service, thanks for sharing this.
Best price through AA
Best price through AA, good communication at every stage. CATs Ipswich, helpful receptionist, prompt service and feedback. (2nd yr using AA...had a full service last year too, fraction of the price compared to going independently anywhere else )
2026年10月16日
AA Smartcare at odds with the garage and we are caught between.
There seems to be some tension between the participating Garages and AA Smartcare. Prices available to me as a customer are better through AA Smartcare with the same garage. Collection and delivery are free rather than at extra cost, than the same garage offer. The price is also cheaper through the service. However, delays always occur with the garage receiving parts which means the cost of additional repairs are higher (the garage state they are able to source parts at better value and faster.
In the last instance, our car was collected on a Monday and returned on Saturday. The garage report they were chasing AA Smartcare.
However, Payment assist can not be ignored. The initial cost is spread over a 4 months 0% credit. Extra costs for additional work are also able to be spread over the same terms.
We have 3 cars and so this is an important option for us.
I have accessibility needs and set aside funds in anticipation. However, increased costs are the most significant factor in deciding whether to use this service. We use the garage because they have been a brilliant support to us over the last 6 years, or 15 drivers years.
2026年10月19日
AA Approved Garage Network からの回答
Hi, thanks for your feedback. We're pleased to hear there are aspects of the service that have worked well for you. We'll always provide a quote before any work is carried out, and if you have any questions, please don't hesitate to reach out directly. We hope everything has now been sorted.
The staff were very helpful and…
The staff were very helpful and hardworking. I got my car back on the same day! Very impressed.
2026年10月19日
Great service
Collected from home. Serviced and MOT’d. Delivered back. Do this every year for both cars. Great service
2026年10月19日
Excellent garage & service… very…
Excellent garage & service… very professional & polite… everything around the MOT from start to finish went as explained… Very good!… thank you!
2026年10月19日
Not the peace of mind I paid for
I went through the AA for peace of mind, but this experience was far from it.
I booked my MOT through them, but when I called the garage beforehand, I was told the AA had never confirmed the booking. With my MOT already expired, I was left without a car for a whole weekend.
It didn't end there. I paid for the necessary repairs, but the money wasn't taken until three weeks later, and when it was, it sent my account into overdraft.
Also, £100 for a diagnostic is ridiculous.
Poor communication and poor organisation from a company that promises to take the stress away. It did the opposite.
2026年10月13日
AA Approved Garage Network からの回答
Hi there, we're sorry to hear this about your MOT appointment. If any issues arise, we'll always do our best to get it rearranged as quickly as possible.
If any additional work is recommended, we'll review the garage's findings and provide you with a quote before any work is carried out, so you can decide how you'd like to proceed. Any charges will also usually show as pending on your account before they're taken.
We hope you've been able to share your concerns directly with the team, and that your car is now repaired and back on the road.
did get the car on time
2026年10月15日
Great collection services and very…
Great collection services and very friendly, a bit disappointed in the cost for clearing the engine management light as I have the equipment to clear this its now back on .
I understand its part of the MOT .
But all good, great service
2026年10月15日
The mechanic was very polite
The mechanic was very polite. Arrived on time and did a good job
2026年10月15日
Failed my car on emission
Failed my car on emission, because the catalytic converter was not warm enough to run properly. Tried to charge me £100 diagnostic which I declined, took it the next day warm and it passed.
2026年10月15日
AA Approved Garage Network からの回答
Hi, we're sorry to hear this. We understand your frustration after the vehicle failed on emissions and then passed the following day. We hope you were able to raise your concerns with the garage and our Customer Service team at the time, so this could be looked into.
AA Approved Garage Network からの回答
Hi, we're sorry to hear you've been left feeling this way. Please give us a call on 0330 018 3446, so we can address any concerns you may have and help get this sorted.
price and service
2026年10月14日
Good service at a decent price thanks
2026年10月14日
AA Approved Garage Network からの回答
Happy we could help Andrew 🙂.
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