AA Car Care レビュー 

354
•
TrustScore 5段階評価の4.5

4.5

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち3の評価

No phone call to advise on arrival time. Supposedly one in the morning to advise what time in the afternoon, and another call 15 mins before that time. Otherwise job done satisfactorily. In reply t... もっと見る

企業が回答しました

5つ星のうち5の評価

Booked via my AA app - easy to book and considering vehicle was serviced at home was much cheaper than a garage. Kept informed off booking - mechanic called before arrival, was pleasant and friendly... もっと見る

5つ星のうち5の評価

When the AA guy Jordan came out to assist me recently when my car wouldn’t start, he was really helpful. As a precautionary measure, after getting my car started, he even followed me home to ensure I... もっと見る

5つ星のうち5の評価

The AA mechanic turned in the afternoon without a phone call in the morning saying he would arrive at whatever time. However, he was friendly and did the required diagnostic check. After taking the ca... もっと見る

企業情報

  1. 整備士
  2. ・
  3. ハイヤー サービス
  4. 自動車修理・整備店

AA Car Care について

当該企業による記述

AA Car Care

Car servicing, diagnostics and repairs, brought to your driveway by AA Mobile Mechanics.

Car care that comes to you

  • Our AA-trained Mobile Mechanics carry out servicing, diagnostics and repairs at your home or workplace
  • No dropping your car at a garage or rearranging your day around an appointment
  • We look after your car while you get on with the things that matter

Simple, clear pricing

  • You’ll see the price for your booked work upfront
  • If we find that additional work is needed, we’ll explain what’s required and provide a separate quote
  • We’ll only carry out additional work once you’ve approved it

Quality you can trust

  • Work is carried out by trained AA Mobile Mechanics
  • Parts and labour are backed by a 12-month or 12,000-mile guarantee
  • Our Mobile Mechanics are backed by 120 years of motoring expertise

Easy online booking

  • Book online in just a few simple steps
  • Choose a date and available arrival window that works for you
  • Manage your car care without the usual garage admin

AA Car Care. 120 years of expertise, now on your driveway.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

354件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(354)

過去12か月のレビュー数: 350件

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5つ星のうち2の評価

A wasted costly appointment

Following a cancelled appointment due to no mechanic being available at the time it was booked 5 days later the appointment arrived. The mechanic was helpful , polite and knowledgeable . I told him what the fault, was told it was an easy fix. Following 20 minutes of diagnostics I was told that it could not be fixed. Basically I was charged for informing the AA what the error indicator was. If from the outset I knew that the problem could not be fixed I would not have booked and saved £99.

2026年10月13日
AA Car Care ロゴ

AA Car Care からの回答

Hey Digby, we can see you booked a Fault Finder service with one of our Mobile Mechanics. These appointments are designed to diagnose the issue, provide expert advice, and give you a written report you can trust.

Sometimes we're able to fix the fault during the appointment, but if not, we'll explain the next steps and can provide a quote for any further repairs that may be needed. We hope everything goes smoothly with the repairs from here.

5つ星のうち1の評価

Lazy Mobile Engineers Destroying AA Smartcare

The men that was sent to help service my car were clearly unprofessional, inconsiderate, and lazy mobile workshop engineers.
They lied to have done major service within few minutes, sat in their van chatting and whiling time. Unknown to them, I was watching every of their moves from the window.
I tried to stay with them, they insisted I leave, promising to ring me as soon as they were done!

2026年10月8日
AA Car Care ロゴ

AA Car Care からの回答

Hi Adeyemi, we're sorry to hear this and hope you've been in touch directly with us so this can be looked into.

📞 0330 018 3446
📧 Prestige-Smartcare.queries@theaa.com

5つ星のうち5の評価

I will definitely use AA services again…

I will definitely use AA services again & will get AA to put my car through it's mot Ian phoned on the of my major service & 15 minutes when he was on his way as per AA said when Ian Woods came he went through everything with me Ian is a credit to your company

Regards George Evans

2026年10月12日
5つ星のうち5の評価

Excellent for at home repairs.

Had Dylan out to change brake pads on my bmw. Friendly happy chap, worked well. No issues at all. Would definitely recommend and would book again. 10 out of 10.
Booking was easy online and cheapest I could find too.

2026年10月12日
5つ星のうち3の評価

Not as efficient as I hoped

Text messages were not in line with service booked. Driver arrived then left saying he couldn’t see my car. I called him to come back. Job went well and left clean.

2026年10月13日
AA Car Care ロゴ

AA Car Care からの回答

Hi Keith, we're sorry to hear there were issues with the communication and that the mechanic initially couldn't locate your vehicle. We're pleased the work went well once underway and was left clean and tidy. We hope you've since raised your concerns directly with the team so they could look into this further.

5つ星のうち5の評価

The booking process needs some work as…

The booking process needs some work as they are not fulfilling the bookings therefore had to reschedule my initial booking I had.
On the actual day the mechanic came to do my repairs he was very polite and very thorough with his work. He explained what he was doing and how long it would take. Overall all the mechanic was exceptional but the booking wasn’t

2026年10月13日
5つ星のうち4の評価

Great service when arrived …

The only down side was the wait from 8am to 11.50.
The mechanic was exceptional he carried out his duties with care & attention. He was so so helpful.
Josh needs to be paid double great guy the car is running well.

2026年10月9日
5つ星のうち1の評価

Mobile mechanic stated he did not have…

Mobile mechanic stated he did not have the tools to finish the job so only fitted one side brake disc and pads. Told me he had informed his office who would call me to organise completion. No call ever came and was charged for the job stating it was completed. So now have to find a garage to complete the job at extra cost. Very poor service

2026年10月10日
AA Car Care ロゴ

AA Car Care からの回答

Hi Stephen, we're sorry to hear that the job wasn't able to be completed. So we can get this looked into, please can you give us a ring so we can help.

📞 0330 018 3446

5つ星のうち1の評価

Bad communication - cost me time and money

Booked for a pre 12 o'clock arrival, so I booked the morning off from work - nobody turned up until 215pm. Therefore, lost my whole working day waiting. No communication. Also, your team member did not have all the required kit on his van - for the driveway service - again booked as a driveway service.

2026年10月9日
AA Car Care ロゴ

AA Car Care からの回答

Hi Karl, our Mobile Mechanics will always do their best to arrive within your chosen time slot, but delays can sometimes happen due to traffic conditions or earlier jobs taking longer than expected.

We're sorry for the inconvenience and that your service couldn't be completed on this occasion.

If you'd like an update on when the work will be completed, please get in touch and our team will be happy to help.

5つ星のうち1の評価

Booked morning service before 1200;

Booked morning service before 1200;
Told he was coming at 0930.tried phoning all morning told slight delay.
Turned up at 14.30 no apologies what so ever

Would never use again or tell my friends to use them
The worse service ever

2026年10月12日
AA Car Care ロゴ

AA Car Care からの回答

Hi Julie, our Mobile Mechanics will always do their best to arrive within your chosen time slot, but delays can sometimes occur due to factors such as earlier jobs taking longer than expected or traffic conditions. We're sorry you weren't kept updated throughout the process and hope your brake pad repair went well.

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