Beverley was a huge help to me after my initial product turned faulty, she arranged for a replacement to be sent out. Upon arrival, the delivery person took a picture of the box as it was extremely da... もっと見る
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I honestly couldn't rate a company more and Antony who I dealt with was so helpful! I messaged on the chat as I was gifted the gro egg which has been really useful and the cable was damaged so wanted... もっと見る
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Beverley and Honorine both have been so helpful in sorting out my concerns with a damaged item, super quick email reply’s and taking everything into account. Thank you for all your help
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The bot kept providing me with “null” ticket reference for my query. And then forgot the whole chat (several times). What an absolute waste of time. It seemed to understand everything excellent, and... もっと見る
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企業情報
当該企業による記述
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
連絡先
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, 英国
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
優良
1万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Tommee Tippee 10/10
Excellent customer service from Beverly this morning .
Having lost bottle parts during the Summer she was able to assist me quickly .
Tommee Tippee 10/10
2026年9月17日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Anne,
Thank you for taking the time to leave a review of your experience with Beverley.
We are so pleased to hear she was able to assist you nice and quickly in getting some new parts for your bottles.
Best wishes,
Tommee Tippee
Teats unavailable in stores
Please make teats of all sizes available in supermarkets around UK so that a sleep deprived mother won't have to wait for 1 week for her order to be delivered. It's enough that the weekly child support pay is low and we order based on our budget which of course will be lower than £50 for it to be processed/delivered in a couple of days. Therefore, please supply teats of all sizes to be available quicker than waiting for a week. Thank you
2026年9月1日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Alecsxandra,
Thank you for taking the time to leave a review.
We don't actually have much control over the stock that stores have in as it entirely depends on what they order and what they tend to sell the fastest.
It's worth asking your local store to see if they can start to order more sizes in!
Best wishes,
Tommee Tippee
I used the AI Chat system to contact…
I used the AI Chat system to contact someone in the customer support department. After a few quick questions I was redirected to a live agent who then asked me more detailed questions. The conversation was polite and very professional. My problem was immediately addressed and quickly resolved.
I had to use the British support site as there was no other option other than a French site (with no option to translate) - this would be my only issue, albeit small. I would recommend further options such as German or English for customers from other European countries.
Other than that great customer service and an overall positive experience. Thank you Martin.
2026年9月16日
自発的なレビュー
Tommee Tippee UK からの回答
Hello Nicole,
Thank you so much for your feedback!
We're delighted to hear that our Parent-Care Specialists were able to assist you efficiently, and that Martin resolved your issue quickly and professionally. We'll be sure to pass on your kind words to him.
We also appreciate your feedback regarding language options as this helps us identify opportunities to improve our support experience.
Warmest Wishes,
Tommee Tippee
Morgan was really helpful today and…
Morgan was really helpful today and solved my query really quick
2026年9月16日
自発的なレビュー
Tommee Tippee UK からの回答
Hello Charlotte,
Thank you so much for taking the time to leave a review.
We are delighted to hear Morgan was able to assist you efficiently, we will be sure to pass your kind words on.
Warmest Wishes,
Tommee Tippee
I spoke with Debbie and Thomas today
I spoke with Debbie and Thomas today, they was extremely helpful and polite when responding to my query!! Brilliant customer service ☺️
2026年9月14日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Ellie,
Thank you for your feedback.
We are very pleased to hear that Debbie & Thomas were extremely helpful and polite and able to resolve your issue for you. It is lovely to hear that you are very happy with the service you received.
We will be sure to pass your feedback on to Debbie & Thomas.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Great customer service from Thomas
Great customer service from Thomas. Very efficient and solved my issue immediately. Very friendly and professional. Thank you :)
2026年9月15日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Hollie,
Thank you for your feedback.
We are delighted to hear that Thomas was able to assist you with your query and solved this for you immediately.
We will pass your kind words over to him.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Perfect Prep Machine and Customer Service
Terrible customer service and a product that made my son ill (Perfect Prep Machine).
I am extremely disappointed and frustrated with both the Tommee Tippee Perfect Prep Machine and the company's appalling customer service. After using this product, it gave my son severe gastrointestinal issues, resulting in an emergency trip to A&E. As soon as I stopped using the machine and went back to the traditional bottle-making method, all of his symptoms completely went away.
When I tried to return the item and requested a refund, Tommee Tippee refused because the item had been used. This is completely unacceptable. Under the Consumer Rights Act, consumers have the right to reject a product if it is "not fit for purpose." They refused my rejection and repeatedly ignored my questions asking for their official definition of what "unfit for purpose" means to them, alongside many other questions that were completely brushed aside.
The process of them inspecting the machine was a total shambles.
On the day they were scheduled to collect the machine for testing, they failed to turn up. Before they finally collected it, they reassured me that a proper resolution would be made once it was tested. Instead, they had zero communication with me while they possessed the machine, completely ignored my wishes, and decided to force the product back upon me by processing it to be sent back without contacting me first. To top it all off, I have not even received the machine back yet, and they have provided absolutely no tracking information.
When I asked for a full breakdown of the tests conducted on the machine—which I have a right to know given it made my child ill—they claimed they "cannot provide that to consumers." They essentially expect parents to blindly take their word for it.
This company showed zero empathy for a medical emergency caused after using their product, dodged accountability, and demonstrated a complete lack of transparency. I would highly recommend avoiding this product and this company altogether.
2026年9月15日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Mackensie,
Thank you for taking the time to leave us feedback on your recent experience with your Perfect Prep machine and the Parent-Care Specialists.
We are sorry to hear that your little one has been unwell and absolutely take these matters very seriously. This is why we have a strict process to follow to ensure we are gathering all relevant facts and fully investigating the products, in line with health and safety regulations. It was explained that we would need to bring the unit in for assessment so we could check the performance of the machine in line with our product specifications. If a product does not pass our checks and is not in line with our expectations of intended use and performance, or a fault has developed then this would be unfit for purpose. In that case we would look to establish a suitable resolution with the consumer. However, each interaction we handle will be dealt with on a case by case basis and we consider all factors when making decisions.
It was explained that a standard return could not be processed due to hygiene reasons but that we wanted to have this brought in to our assessment department for quality checks. Then after the assessment, we would be able to discuss with you what options were available for a mutual resolution.
We can see that you have had constant communication with our Parent-Care team and it was communicated to you when the product had arrived to us, had completed the assessment and what the outcome of the assessment was. As this was deemed non faulty and the Perfect Prep machine was in good working order, a discussion was had in terms of next steps to which you requested for this to be escalated. The information held in the quality department is limited and not shared publicly, therefore full reports cannot be shown, however we can see that an explanation was shared on what was tested in this controlled facility.
We can see that you are still in communication with the Parent-Care team manager and working towards a resolution.
Kind Regards,
Tommee Tippee
Had a problem with a tommee tippee…
Had a problem with a tommee tippee bottle. Even though it was my fault for the problem they helped me out. Very happy with the customer service!
2026年9月15日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Jordan,
Thank you for your feedback.
We are delighted to hear that our Parentcare Specialist was able to assist you with your query.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Keep getting burnt
Back in 2012 when my sister had her baby she used these bottle without an issue i would make my nephew milk sometimes and have no issue but over the years their has been a change to the bottle which i wasn’t aware of till i had my own baby and i notice they have anti collic hole in the plastic rim that holds the teat i purchased 3 sets of the mixed bottles thinking nothing of it till me and my husband were making milk sometimes once we put the water and formula we screw the teat on and shake and each time without fail milk would squirt out these valves me and my husband have been severely burned from this no matter how tight we screw it and we always double check the teat is fitted in properly but milk still seems to come out and burn us which im very disappointed sometimes companies need to just leave products alone and stop trying to make things better and because of the whole situation ive had to throw away all my bottles which i spent a lotnof money on and i started using mam and they are the best bottles ive used no burning nothing.
2026年5月24日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Mina,
Thank you for taking time to leave feedback on your experience with our bottles. We are sorry to hear that this has not been a positive experience and that burns have been experienced, this is certainly not the journey we expect our consumers to have.
When using our bottles it is important that the anti colic valve is activated and the bottle is fully assembled before each use, as well as inspected for any damage or wear and tear.
We appreciate that you could do everything you need to do and sometimes things go wrong, so we would really like to discuss this further with you.
Sadly, TrustPilot has not shared your details with us for us to reach out to you. We have requested your details but if you could reach out to us using the following: https://www.tommeetippee.com/en-gb/pages/contact-us and referencing 182884 then this will allow us to help you quicker.
We hope to hear from you soon,
Tommee Tippee
I spoke to a lady called Jo
I spoke to a lady called Jo, who was amazing. I had explained that my autistic daughter only drinks from a particular drinking cup and explained that as she is a sensory seeker, she chews through the spouts and I asked if there was a possibility of me being able to purchase the lids separately. Unfortunately, after checking, Jo informed me that they didn't supply them separately as a spare part, however, she offered to send me 2 replacement cups free of charge, which I thought was really kind. Thank you so much.
2026年9月14日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Natalie,
Thank you for your feedback.
We are delighted to hear that Jo was able to assist you with your query and sent you out some replacement cups.
We will pass your kind words over to her.
We hope you continue to use our products or services in the future.
Best Wishes
Tommee Tippee
5 ⭐️Martin and Debbie!
Great customer service from both Martin and Debbie. Thank you so much.
2026年9月14日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Hannah,
Thank you for your feedback.
We are delighted to hear that Martin and Debbie were able to assist you with your query.
We will pass your kind words over to them.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
The customer service was great from…
The customer service was great from Beth she responded very quickly and was fast to resolve my issue. She couldn’t do enough, thank you
2026年9月14日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Abbie,
Thank you for your feedback.
We are delighted to hear that Beth was able to assist you with your query and resolved the issue for you.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Tommee Tippee UK からの回答
Hello Danielle,
Thank you so much for the 5 star trust pilot review.
We appreciate the feed back you have provided about your time speaking to Thomas.
We are very pleased to that Thomas was super helpful and resolved your issue.
Kindest Regards,
Tommee Tippee.
Extremely disappointing experience with…
Extremely disappointing experience with this company. I am a new mother of twins, and I purchased this breast pump expecting it to be reliable and suitable for an essential daily need. Unfortunately, the pump developed a serious suction problem and did not work as it should when I needed it most.
As per the policy they will send us replacement only the valve and their troubleshooting process takes upto 28 days. i can not leave my babies without milk and what am i going to do within this time frame. I was forced to order breast pump from other vendors. They should apply their policy with logic.
I contacted customer service and fully cooperated with their troubleshooting process. I provided multiple videos and all the evidence requested to demonstrate the fault. After reviewing the videos, their own team confirmed that the duckbill valve was not functioning correctly and could be causing the lack of suction. In other words, the issue was clearly identified.
Despite this, instead of resolving the matter properly, I was offered another replacement part and further troubleshooting. At this point, I had already been put through unnecessary stress and inconvenience and had to purchase another breast pump because I could no longer rely on this product for my babies.
What is most disappointing is the way the complaint has been handled. I have provided evidence, cooperated fully and repeatedly explained my situation, yet I have still had to push for a full refund rather than receiving a straightforward resolution.
For a product that is used by mothers for something as important as feeding their babies, I expected much better reliability and customer support.
I would NOT recommend this product or this company based on my experience. The product failed when I needed it, and the customer service process has been unnecessarily stressful and frustrating.
⚠️ HIGHLY NOT RECOMMENDED. ⚠️
I sincerely hope the company improves both the quality of its products and the way it handles customers when something goes wrong.
2026年9月9日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Disha,
Thank you for updating your review.
We are sorry to hear about the experience you have had with your Electric Breast Pump and with our customer service.
As part of our troubleshooting, we require as much information as possible in order to determine what may be the fault with your item. We can see that we have offered to bring your unit in for an assessment and further investigation by our team to determine what the issue is, this is where the 28 day period comes in.
Having read through the interaction, as you mentioned, we concluded that the issue was with the Duck Valve. This is a replaceable part in the breast pump. which we're happy to send you free of charge as this should rectify the issue you have faced. We understand that you would have preferred a refund, however, as there was not a fault with the pump but with a replaceable part, we are unable to refund it.
However, we do completely understand your frustration, as to how your complaint was handled. We never want to make anyone feel as though a complaint is not handled the correct way and feedback will be provided to the Parent Care Specialist's you spoke with.
Please accept our apologies for not meeting you expectations on this occasion, we can see that you are in communication with our Parentcare Specialists and we hope to hear from you.
Kind regards,
Tommee Tippee
Such amazing customer service
Such amazing customer service. Antony couldn’t have been more helpful. So polite and friendly. Was a treat talking to an actual human instead of a bot.
2026年9月12日
自発的なレビュー
Tommee Tippee UK からの回答
Hi,
Thank you so much for taking the time to leave a review!
It is lovely to hear about the Amazing customer service you have received from Antony. Our Parent Care Specialist's, really do try to make sure their interaction are human and have that personal touch.
Your kind words have really touched us here at Tommee Tippee, and we will be sure to pass on your kind words directly to Antony.
If there is anything else we can do in the future, please do not hesitate to get in touch.
Kind regards,
Tommee Tippee
Tommee Tippee UK からの回答
Hi Rosie!
Thank you so much for taking the time to leave your feedback.
We are delighted to hear Nick was able to assist you with your spare part order so efficiently! We will be sure to pass your kind words over to Nick.
Warmest Wishes,
Tommee Tippee
I would like to give my thanks and…
I would like to give my thanks and appreciation to Beth from Tommee Tippee Customer Service. She was extremely efficient and professional in helping me with my faulty Prep Go. After reviewing the video evidence, she was able to confirm that the temperature sensor was faulty and promptly arranged a replacement.
Beth was friendly, helpful, and handled the whole process quickly and professionally. I really appreciated how straightforward and hassle-free she made the experience.
2026年9月11日
自発的なレビュー
Tommee Tippee UK からの回答
Hi,
Thank you for taking the time to leave a review of your experience with Beth.
It's wonderful to hear how friendly and helpful she was when assisting with your query about the PrepGo. We're glad she could get this all resolved in a straightforward and professional way!
Best wishes,
Tommee Tippee
Spoke to a live agent
Spoke to a live agent - Thomas, about an issue with the PerfectPrep machine. He talked me through the issue perfectly and helped me fix it. Was great and if I had any further issues I will be using the chat box again.
2026年9月11日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Maximus,
Thank you for taking the time to leave a review of your experience with Thomas.
We are so pleased to hear how helpful he was when talking you through using your Perfect Prep.
Best wishes,
Tommee Tippee
Unsatisfactory customer service
I have a wearable double breast pump and there was no charger in the box. I initially spoke to customer service and they ordered me a new charger but then a few days later I was contacted to say they actually don’t have the charger and I should check back in again with them next week. As a mum who needs to express regularly, I think this is terrible service. They apologised but that doesn’t help me at all. I now have a very expensive breast pump I can’t use because the battery has died. Terrible service, wouldn’t recommend,
2026年9月8日
自発的なレビュー
Tommee Tippee UK からの回答
Hello Hannah,
Thank you for taking the time to leave us this feedback, and we apologise that we were unable to provide the part you needed. We understand that this is a stressful time, and would like to find a way to resolve this for you. One of our team has been in communication with you to try and get this sorted as soon as possible.
We understand how frustrating it must be, to have paid money for a product only to be unable to use it due to a missing part.
We are always looking to improve our customer service experience, and always take any criticisms and feedback on board to improve our customer service teams skills,
Warm Regards,
Tommee Tippee,
Fantastic customer service experience
I had a problem with flange size in a pump I'd purchased, so I messaged Tommee Tippee on Facebook, and within an hour, they'd helped order the right size for me to be sent out. Absolutely amazing customer service!
2026年9月11日
自発的なレビュー
Tommee Tippee UK からの回答
Hello Sophie,
Thank you for taking the time to leave a review.
We are very happy to hear our customer service was amazing, and we got the correct flange size issued out to you.
We hope you continue to use our products in the future.
Best wishes,
Tommee Tippee.
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