Well, what can I say from a premium brand like TT. From sales, customer services to after sales team... they have been amazing. My conversation & correspondence was with a lady called Susie fro... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Have had a Tommee Tippee weighted straw cup for about 4 months, and the weight has started coming off the straw (which then means the any-way-up bit doesn't work). Fine that it's worn out considering... もっと見る
企業が回答しました
Very impressed. Contacted support on their live chat function on the website - Nicholas responded live at 2am and sent out the relevant breast pump flange inserts free of charge. All resolved within 5... もっと見る
企業が回答しました
Really great customer service provided by Andy on the online chat, sourcing me free replacement parts for my Wearable Manual Breast Pump. Chat was a little slow but otherwise flawless.
企業が回答しました
企業情報
当該企業による記述
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
連絡先
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, 英国
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
優良
1万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Tommee Tippee never let is down
Tommee Tippee never let is down, i am a breastfeeding and formula, and switching my LO to tommee Tippee bottles was naturally easy. My LO is happy. Mum is happy
2026年5月20日
Tommee Tippee UK からの回答
Hi Gladys,
Thank you for providing us with your feedback.
We are pleased to hear that Tommee Tippee never lets you down, and that you found it easy switching your little one over to Tommee Tippee bottles.
We are also very happy to hear that both you and your little one are happy.
Best wishes,
Tommee Tippee
Brilliant customer service when…
Brilliant customer service when actually got through but didnt help that I did my query in a evening. But 5* customer service.
2026年5月18日
Tommee Tippee UK からの回答
Hi Kayleigh.
Thank you for providing us with your feedback.
We are delighted that you had a brilliant experience with our Parent Care Specialists, and we were able to assist you with your query.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Tommee Tippee were really helpful.I was…
Tommee Tippee were really helpful.I was looking for replacement heads for the baby Nail file and when they were out of stock they sent me the full baby nail file kit free of charge which I found was extremely good of them .My son (31 years old with additional needs )we use this on his nails which we find is really good .He has a lot of sensory needs and this file is very helpful .So thank you for being helpful 🇮🇪
2026年5月18日
Tommee Tippee UK からの回答
Hi Elizabeth,
Thank you for your feedback.
We are delighted that our Parent Care Specialists were able to resolve the problem you had and were very helpful.
Best Wishes
Tommee Tippee
Kelly was really helpful on the live…
Kelly was really helpful on the live chat and sent me out a free replacement 24mm flange for my pump!
2026年5月22日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Siana,
Thank you for taking the time to leave some feedback on your experience!
We are so thrilled our Parent-Care Specialists were able to help and get your replacement flange sorted so quickly.
We will make sure your kind words are passed on to her!
Please do not hesitate to get in touch if there is ever anything else we can help with.
Wishing you all the best,
Tommee Tippee
Great costumer service
I contacted tommee tippee via chat about some replacement file heads for the electric baby nail file. I was speaking to Antony who was so helpful and provided me with a free file replacement as I have only had the file for 1 year and we use it once a week to file my daughters nails. Antony sorted everything and was super polite throughout the chat.
2026年5月21日
自発的なレビュー
Tommee Tippee UK からの回答
Hi K.L.O,
Thank you for your feedback.
We are delighted to hear that Antony was able to assist you by sending you out a replacement nail file.
We will pass your kind words on to him.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Beverley was incredible
Beverley was incredible! Beverley was patient and understanding and explained my queries. She was also not pushy which i really appreciated. Cannot tell you how nice it is to speak to a human and not be put on hold or speaking to a robot. I really hope as a company you continue to use humans! Thanks Beverley!
2026年5月20日
自発的なレビュー
Tommee Tippee UK からの回答
Hello Han,
Thank you for your feedback.
We are absolutely delighted to hear how happy you are with the service you received from Beverley, we shall ensure your lovely words are passed on to her.
It’s especially lovely to hear how much you appreciated speaking with a real person. We completely understand how important that human connection is, and we want to reassure you that we will continue to use real people to support and assist our customers.
Thank you for taking the time to leave your review, we appreciate it greatly!
Best wishes
Tommee Tippee
Really helpful
2026年5月20日
自発的なレビュー
Tommee Tippee UK からの回答
Hi William,
Thank you for taking the time to leave your review.
We're always pleased to hear that our Parent-Care Specialists could be of help and leave you with such a good impression.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Debbie and Beth were super helpful in…
Debbie and Beth were super helpful in sorting a little problem with our product
2026年5月20日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Matthew,
Thank you for taking time to leave your review.
We're always delighted to hear when our Parent-Care Speciality were able to help solve your issue and leave you with such a great impression.
We will be sure to pass along your kind words to both Debbie and Beth.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Wanted to update my review thank you Jo…
Wanted to update my review thank you Jo for all your assistance and resolving my issue. Customer service was absolutely brilliant 🤗
2026年5月20日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Millie,
Thank you for taking time to leave your review.
We're always pleased to hear that our Parent-Care Specialists were able to help resolve your issue and provide the kind of service we strive for.
We will be sure to pass along your kind words to Jo.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Impeccable customer service
I had some issues with a delivery for a bundle but when contacted the customer service I was amazed by the professionalism offered by Honorine and ESPECIALLY Antony. He went to the bottom of the problem and made me realise that actually I was missing 2 products from my parcel instead of just 1 as I thought. I cannot recommend enough and after such care in the custom service department I have no doubts I'll buy more from Tommee Tippee.
2026年5月20日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Gianna,
Thank you so much for your kind words and for taking the time to share your experience with us.
We're sorry there were issues with your delivery, but we're really pleased to hear our agents were able to resolve everything for you easily. We will make sure to pass this to them.
Your feedback means a lot to the team, and we truly appreciate your support and recommendation.
Warmest regards,
Tommee Tippee.
Tommee Tippee UK からの回答
Hi Kak,
Thank you truly for your feedback, it is greatly appreciated.
We are extremely happy to hear that you had a good customer service and a quick delivery.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
I had a problem with my rapid cool bottle
I had a problem with my rapid cool bottle as digital screen stopped working after 2/3 weeks of using. I have contacted customer services of tommee tippee and within and hour or so I had a replacement been sent to me.
Quick and easy process, sent a video of an issue and proof of purchase. That was it!
Very helpful staff Anna, Jude, & Cienna!
Amazing customer services!
Thank you!
2026年5月19日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Jelena,
Thank you for taking the time to leave a review today.
We do apologise to hear that you had an issue with your PrepGo after such little use we can imagine how frustrating this is when trying to feed your little one!
However, it is great to hear the team were able to quickly resolve the matter, and we hope you continue to enjoy the replacement!
If you ever need anything else please do not wait to reach out!
Best Wishes,
Tommee Tippee
I contacted tommee tippee in regards to…
I contacted tommee tippee in regards to my baby monitor not charging , Beverley couldn’t have been more helpful and understanding to the problem!
Thankyou for all your help
2026年5月19日
自発的なレビュー
Tommee Tippee UK からの回答
Hello Bailey,
Thank you so much for taking the time to leave your feedback.
We are so glad to hear our Parent Care Specialists were able to help you.
We will be sure to pass your kind words on to Belverley.
Warmest Wishes,
Tommee Tippee
I contacted Tommee Tippee's Parent Care…
I contacted Tommee Tippee's Parent Care team about an issue with my Trainer Straw Cup — after disassembling and steam sterilising the parts, air would get trapped inside and make it very difficult for my little one to drink through the straw.
The team were incredibly responsive and understanding. I spoke with Jude, Nick, and Andy, and all three were polite, professional, and genuinely helpful throughout. They promptly arranged a replacement cup for me, and even accommodated my request for the 12m+ version as my child has grown into that age range.
The whole process was smooth and stress-free. It's reassuring to know that Tommee Tippee stands behind their products and takes customer concerns seriously. Highly recommended!
2026年5月19日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Aiven,
Thank you for taking the time to leave a lovely review today.
We do apologise to hear that the cup was no longer working after being correctly assembled. We can imagine the frustration this can cause for your little one when they are not able to drink from their cup.
However, it is great to hear that our Parent-Care Team were able to work together to resolve this quickly and stress-free for you and even offering the older age rating!
Thank you for letting us put this right we really do value your custom.
Best Wishes,
Tommee Tippee
Excellent customer service …
I contacted Tommee Tippee customer service to enquire about spare parts for the insulated sportee cup as my grandson chews through them! Sadly they do not do spares for these cups, but may consider doing so in the future.
The customer service person was extremely helpful and sent me a link where I was offered a free bottle as a replacement as they could not supply me with spares for his cup. Could not fault their service and swiftness in sending this replacement out.
2026年5月14日
Tommee Tippee UK からの回答
Hello Mrs Heller,
Thank you so much for taking the time to leave your feedback!
We are delighted to hear our Parent Care Specialists were able to help you.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Amazing customer service
Amazing customer service, Diego and Florence were super helpful and friendly, thank you so much!
2026年5月18日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Angel,
Thank you for taking the time to leave a lovely review of your experience with Diego and Florence.
We are so pleased to hear how helpful and friendly they were when helping out wth your query!
Best wishes,
Tommee Tippee
Tommee Tippee UK からの回答
Hi Sophia,
Thank you for taking time to leave your review.
We're always pleased to hear when Parents and Carers find the website easy to navigate and accessible.
Please do not hesitate to get in contact should you ever need any support.
Warmest Wishes,
Tommee Tippee.
Great Customer Service
I had reason to contact Tommee Tippee today and like to give credit where it is due.
My call was answered promptly by Beverley who was absolutely lovely. She efficiently dealt with my problem and sent an email while I was speaking to her which resolved the matter. I can't thank her enough and will certainly be keeping an eye on Tommee Tippee products for my granddaughter
2026年5月18日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Shelia,
Thank you for your feedback.
We are delighted to hear that Beverley was able to assist you with you problem and resolved this matter for you.
We will pass your kind words on to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Beverly was a lovely customer advisor…
Beverly was a lovely customer advisor and dealt with my query promptly
2026年5月18日
自発的なレビュー
Tommee Tippee UK からの回答
Hello Elizabeth,
Thank you for the amazing 5 star Trustpilot review.
We are so please to hear that Beverly was able to help you with your query in a timely manner and you really enjoyed speaking to them.
This feedback will be really appreciated, and we will make sure Beverly is told about your kind words.
Warmest Regards.
Tommee Tippee.
We bought the Dreamview monitor for our…
We bought the Dreamview monitor for our first baby. It’s a bit awkward with the wire and needs to be charged weekly but the sound and vision are very good. What I’m very disappointed in as that you can’t buy an extra camera to put in another room - you need to buy everything again. This seems like a moneygrab and very inconvenient for parents with more than one child.
2026年5月18日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Kmtgm,
Thank you for your feedback.
We are sorry to hear that you found the Dreamview monitor a bit awkward with the wire and that this needs to be charged weekly. The battery takes 4 hours to fully charge. We do recommend to fully charge this before use.
We are glad that you found the sound and vision on this monitor very good quality.
We are sorry to hear that you are disappointed that you are unable to purchase an extra camera for your monitor. We will gladly take your feedback on and may look into this in the future.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。