Well, what can I say from a premium brand like TT. From sales, customer services to after sales team... they have been amazing. My conversation & correspondence was with a lady called Susie fro... もっと見る
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Have had a Tommee Tippee weighted straw cup for about 4 months, and the weight has started coming off the straw (which then means the any-way-up bit doesn't work). Fine that it's worn out considering... もっと見る
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Very impressed. Contacted support on their live chat function on the website - Nicholas responded live at 2am and sent out the relevant breast pump flange inserts free of charge. All resolved within 5... もっと見る
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Really great customer service provided by Andy on the online chat, sourcing me free replacement parts for my Wearable Manual Breast Pump. Chat was a little slow but otherwise flawless.
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企業情報
当該企業による記述
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
連絡先
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, 英国
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
優良
1万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Weighted straw spare part
Have had a Tommee Tippee weighted straw cup for about 4 months, and the weight has started coming off the straw (which then means the any-way-up bit doesn't work). Fine that it's worn out considering the level of use it's had but the rest of the cup is still in good condition. Saw that replacement straws can be bought through other sites (in unnecessarily large multi packs and more expensive than a new cup). Got in touch with Tommee Tippee directly through the live chat on their website and after the AI bot I got transferred to a person. Honor was friendly and helpful and arranged for replacement straws to be sent for free. Great customer service; deserves 5 stars.
Tommee Tippee lost a star just because they could have advertised more clearly this was an option or written on the cup packaging instructions to get a spare or included the spare straw.
2026年5月29日
自発的なレビュー
Tommee Tippee UK からの回答
Hello,
Thank you so much for taking the time to leave a review!
We really do appreciate your feedback, we will be sure to pass your kind words over to Honor.
We hope you continue to use Tommee Tippee in the future, should you need any further assistance please do not hesitate to reach out.
Warmest Wishes,
Tommee Tippee
Another fantastic customer experience…
Another fantastic customer experience with this company, I wish other companies would follow suit, nothing too much trouble and they go the extra mile. Thank you again.
2026年5月28日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Hayley,
Thank you for taking the time to leave a review of your experience with out Parent-care Specialists.
We are so pleased they were fantastic in helping with your query and went that extra mile.
Best wishes,
Tommee Tippee
Had an issue with a missing item
Had an issue with a missing item, I messaged on facebook and had a message straight back from Diego who promptly sorted out the issue and sent the missing item straight away
2026年5月28日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Jake,
Thank you for taking time to leave your review.
It's always fantastic to hear that our Parent-Care Specialists can quickly resolve your issue and get that order out for you.
We will be sure to pass along your kind words to Diego.
Please do not hesitate to get back in contact should you ever require any future support.
Warmest Wishes,
Tommee Tippee.
Great Customer Service (Spare Parts)
Really great customer service provided by Andy on the online chat, sourcing me free replacement parts for my Wearable Manual Breast Pump. Chat was a little slow but otherwise flawless.
2026年5月28日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Jennie,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to get those parts out to you so you can keep pumping. We will be sure to take on your comments about the speed of chat replies so we can continue to improve our services for future.
We will also be sure to pass along your kind words to Andy.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Contacted customer service as my daughters cup was faulty
Contacted customer service as my daughter’s cup was faulty, spoke with Andy via the live chat and honestly what an amazing experience. Spoke through my issue with him and the outcome is they are sending me out new cups which I wasn’t expecting at all. So Thankyou very much to Andy and tommee tippee!
2026年5月28日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Lauren,
Thank you for taking time to leave your review.
It's always a pleasure to hear that our Parent-Care Specialists were able to help you resolve your issue and leave you with such a great impression.
Please do not hesitate to reach out should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Quick response
Quick response. by including a photo, Andy knew exactly what replacement part I needed and is sending out new items the same day.
2026年5月28日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Elaine,
Thank you very much for taking the time to leave your feedback. It is very much appreciated, and we will be sure to pass it on to Andy!
We hope you continue to use our products in the future 🙂️
Best wishes,
Tommee Tippee
quick response and very helpful
very quick reply! and was super quick to resolve the issue by sending out a free replacement! Debbie was very helpful
2026年5月28日
自発的なレビュー
Tommee Tippee UK からの回答
Hello Keira,
Thank you so much for taking your time to leave this lovely 5 star review.
We are so happy to hear that you are impressed by your service received from Debbie.
It is nice really nice hear that your issue was resolved quickly and we make sure that you had a replacement sent out.
We hope to hear from you in the near future and thank you for reaching out.
Kind Regards.
Tommee Tippee.
Tommee Tippee UK からの回答
Hello Surja,
Thank you so much for the lovely 5 star Trustpilot about your recent interaction with us.
I am so happy to hear that Andy was able to provide you with a great service and was able to offer you the help that you needed.
We hope to give you the same amazing level of service in the future.
Warmest Regards.
Tommee Tippee.
Great friendly and helpful customer…
Great friendly and helpful customer service , I spoke to jo , I was given good information and support , great experience
2026年5月28日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Tesni,
Thank you for your feedback.
We are delighted to hear that Jo provided you with good information and support with your query.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Fast service
Used the online chat function today at 6:03am and had Lanre assist me. I was looking for replacement parts for my breast pump which I couldn’t find online. By 6:15am I had an email confirmation of the order! Wow! Thank you!
2026年5月28日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Hannah,
Thank you for taking the time to leave a review of your experience with Lanre.
We are so pleased to hear how quickly he was able to help you out and get you the spare parts you need for your breast pump!
Best wishes,
Tommee Tippee
Anyone that thinking of buying dont…
Anyone that thinking of buying dont spent £90 on thr set the steriliser base were you put the water is turning black doesnt matter how many time u descale within hours its back the same way stay way clear of it
2026年2月22日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Clodagh,
Thank you for taking the time to share your feedback with us.
Please accept our apologies for not meeting your expectations on this occasion.
We would love for you to reach out to us on 08085 979899 so we can look into this further.
Best Wishes
Tommee Tippee
Great service
Great service from Andy in the parent care team via Facebook Messenger. I had an issue with a glass bottle purchased through a third party. He very quickly resolved the issue for me. Excellent!
2026年5月27日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Jacqueline,
Thank you for your feedback.
We are very pleased to hear that Andy was able to resolve your issue for you.
We are happy to hear that you had an excellent customer service experience with him.
We will be sure to pass your feedback on to Andy.
Best Wishes
Tommee Tippee
Super fast delivery
Super fast delivery. It said 3-5 days for delivery but I received my item within 2 working days.
2026年5月22日
Tommee Tippee UK からの回答
Hi Simy!
Thanks for your lovely review.
We're delighted to hear your order arrived even sooner than expected.
We know how important a quick delivery can be, and we really appreciate you taking the time to share this with us.
Warmest regards,
Tommee Tippee.
This was a gift for our daughter and…
This was a gift for our daughter and new grandson. Delivery was swift direct to her address and she is absolutely delighted with the product. Thank you
2026年5月22日
Tommee Tippee UK からの回答
Hi Steve,
Thank you for taking the time to share your experience with us!
We're so happy to hear your daughter was pleased with the gift and even more knowing that the delivery arrived quickly and smoothly. Congratulations to your family on the arrival of your grandson, and thank you for trusting our brand to be part of such a special time.
Warmest regards,
Tommee Tippee.
Great customer service from Debbie and Sophie
I spoke with Debbie and Sophie on Facebook messenger as my steriliser broke today. I could not have asked for a better service and support to ensure that I was given the right support. Within less than half an hour all questions were answered a new steriliser ordered and the old one arranged for collection. Very grateful for their polite and kind response. Thank you both so much for working late and helping me - I was so worried about what to do as the cost of another steriliser wasn’t possible at the moment due to maternity leave! ☺️
2026年5月26日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Sarahjane,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to be of such help in replacing your steriliser and leave you with such a great impression.
We will be sure to pass along your kind words to both Debbie and Sophie.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Contacted tommee tippe due to go prep…
Contacted tommee tippe due to go prep bottle not working- quickly arranged to have a new one sent to us!
2026年5月26日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Emily,
Thank you for your feedback.
We are delighted that our Parent Care Specialists were able to assist you with sending out a replacement PrepGo flask.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
I had such an amazing experience with…
I had such an amazing experience with Tommee Tippee customer service today. I spoke with Morgan, and she was honestly so kind, caring, and helpful throughout the whole conversation. As an expecting mom, little acts of kindness and support really mean a lot, and Morgan went above and beyond to make me feel supported and excited for this new journey.
The process was easy, friendly, and genuinely personal — not just a generic customer service interaction. You can really tell they care about their customers and families. I’m so thankful for the help and generosity they offered me.
Thank you again Morgan and the Tommee Tippee team for making my day a little brighter. I’ll definitely continue recommending Tommee Tippee to other parents and parents-to-be!
2026年5月25日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Alexia,
Thank you for your feedback. We are delighted that you had such an amazing experience with our Parent Care Specialist Morgan and that he was kind, caring, and helpful and that he went above and beyond to help you in this special journey you are taking.
We will be sure to pass your feedback on to Morgan.
Best Wishes
Tommee Tippee
Amazing so quick resolving issue
Amazing so quick resolving issue
Dealt with the facebook team
10/10 would recommend 😁
2026年5月25日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Darren.
Thank you for taking the time to leave your feedback, it is much appreciated.
We are delighted to hear that your issue was quickly resolved by our Parent Care Specialists. Also, thank you for the 10/10 recommendation.
Warm Wishes.
Tommee Tippee.
The support and encouragement from the…
The support and encouragement from the advisor was heartwarming especially when I explained about a cup being discontinued and a young autistic girl only wants that cup.
She advised and helped with professional support
2026年5月20日
Tommee Tippee UK からの回答
Hi Ms Jax.
Thank you for taking the time to leave your feedback, we really appreciate it.
We are delighted to hear that our Parent Care Specialist was helpful and professional and was able to help. We understand how difficult it can be when an autistic child is attached to a certain cup and does not want to use another, however, we hope she has taken to the new replacement cup that was sent to you.
Warm Wishes.
Tommee Tippee.
I am a new mum
I am a new mum, and was given a hand help TT electric pump as a present. Found it easy and comfortable to use but now I want to start expressing more often I started looking for a wearable portable pump. Reading reviews and looking at blogs online there are many different recommendations. I did order a medela one to try and couldn’t get on with the fit of the nipple. So I decided to look at TT wearable double pump as I did find the handheld one good. I have to say it’s excellent, easy to use, each pump is individually so doesn’t need a controller like the medela one. Comfortable and comes with a nipple measuring kit and a travel case again other do not come with. I like the timer on the top also. Highly recommended.
2026年5月24日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Lisa,
Thank you for providing us with your feedback.
We are pleased to hear that you found the Double Wearable Breast Pump excellent and easy to use. We have designed our pumps to be as comfortable and easy to use, so we are happy to find they tick all the boxes for you.
We are happy to hear that you highly recommend our Double Wearable Breast Pump to others.
Best wishes,
Tommee Tippee
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