Dealing with ai was a nightmare. Options offered both were relivent, also dob didn't explain format came back with error twice. Once I was finally connected with a real person everything progress... ãã£ãšèŠã
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Sally Anne spent most of what must have been couple of hours trying and finally succeeding in restoring my internet. I had confidence from the start that she knew what she doing. She remained calm,pa... ãã£ãšèŠã
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The lady I spoke to was extremely helpful. She was friendly, professional and sorted the problem. She also helped to change my contract over to a more affordable one! Thank you.
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I have been with italk for many years I told them I cant afford to stay with them as it was costly I sent email to state my contract ending I wish to cancel with them I told them verbally and im s... ãã£ãšèŠã
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Weâre on a mission to get the UK talking by providing unlimited broadband and line rental packages at great prices, with no hidden fees.
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44 Springfield Road, RH12 2PD, Horsham, è±åœ
- www.italktelecom.co.uk
3.9
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Would not recommend, no App, charge for a posted invoices, can only online "chat"
Recently we moved house, iTalk said we had to take out a new contract with them. They were not able to start the service on the requested move date and the new router arrived a week later. This would then not connect. Could not speak to a real person "again" and over chat the representative was still not able to connect us and said they would send out another lead - there was no-where to plug anything into, so this was a load of c**p. Same day went to another provider, cheaper and faster broadband and were connected in days. iTalk then said they would produce a final bill which would include an early termination fee, so we cancelled the DD and planned to pay them off immediately on receipt of the bill - they subsequently reset the direct debit up, twice, without our permission. Then had the cheek to charge a late payment fee of £12.50 even though we paid the same day the invoice was received. Another online "chat" later hopefully now closed!
2026幎7æ15æ¥
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italk Telecom ããã®åç
Hi Jacqueline,
We are sorry to hear that your move did not go as expected, we understand how frustrating delays with activation can be. Final bills are generated 4-6 weeks after date of cease and late payment fees would only apply if the payment is late. We also do not reinstate direct debits without the appropriate authority. If you believe there has been an error or would like us to review your account, please contact us 0333 210 4290, or email us at customercare@italktelecom.co.uk
We look forward to hearing from you,
Thank you
Great help
Ashleigh was every helpfully over the last week or more helped solve the issue I had with patience and eventually got the problem solved wheres off member off talk seem like the could really be bothered. Once again thanks to Ashleigh the issue was resolved.
2026幎7æ14æ¥
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italk Telecom ããã®åç
We really appreciate your lovely feedback, Ashleigh will be thrilled to hear this, Adrian!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
italk Telecom ããã®åç
This is amazing to hear, thank you very much, Sue!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
I have been a customer of ITalk for aâŠ
I have been a customer of ITalk for a number of years now, with good service and professionalism. In this instance, I was changing to a new package deal, requiring a new modem. The transition was smooth and without issue and the new package was actually cheaper!! I am ending my contract with ITalk due to personal circumstances and not to do with their service or professionalism. I would recommend them to others.
2026幎2æ25æ¥
italk Telecom ããã®åç
Thank you for your kind feedback and for being a valued customer over the years, Monti. We are pleased to hear your package change went smoothly and that you have been happy with our service. We wish you all the best for the future and appreciate your recommendation!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
italk Telecom ããã®åç
That's wonderful to hear, thank you very much, Daniela!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
Totally frustrated with this company
I was without the internet for a month and after numerous phone calls was told I needed to upgrade and then I would have no problems. A few months down the line and I again have no internet. I reported the issue but have heard nothing. This is now 3 days. I have tried every method of communication. Thereâs no one on the chat, Iâve been hanging on the phone for the best part of today and still no reply. Iâm fortunate to have a good neighbour who has let me log into her system . Totally frustrated with Italk and wonât be staying.
2026幎7æ11æ¥
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italk Telecom ããã®åç
Hi Mrs Catchpole,
We are sorry to hear about your experience and understand how frustrating the loss of service can be. We can confirm that the fault has been reported and is currently under investigation. A member of the relevant team will be in touch with an update as soon as this is available.
Thank you
You cut off a 92year old customer withâŠ
You cut off a 92year old customer with no phone nor care phone system for currently 11 days.
Every call has a different advisor, requiring passing security which is a REAL pain.
Being a vulnerable person, with no facility to recieve calls at 11 days is NOT acceptable.
CS needs an operative to take ownership of an issue from start to satisfaction completion, basic customer service in the current day..
2026幎7æ8æ¥
italk Telecom ããã®åç
Hi Neil,
We're sorry to hear about your experience and understand how concerning this would be. We appreciate your feedback regarding continuity of support and will ensure your comments are passed on to the relevant team. If the issue remains unresolved, please contact us directly on 0333 210 4290 with the account details so we can review the matter further.
Thank you
They did me a great deal and imâŠ
They did me a great deal and im greatful for it and the guy was so pleasant and helpful
2026幎7æ7æ¥
italk Telecom ããã®åç
That's brilliant to hear, thank you very much for your feedback. We really hope you enjoy your new package, Joanne!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Possibly the worst company ever to dealâŠ
Possibly the worst company ever to deal with - after agreeing a final bill date and the approximate rebate due for the non operational kit and having sent it back. Many emails not responded to and agreements made with staff, teh company still continued to hound an 86 woman who was just awaiting confirmation that the account was now closed and how much she was getting as refund. You should be ashamed
The whole thing has been ongoing since the 28th April and when you were given a time to contact regarding the latest isuue you rang an hour late.
2026幎7æ9æ¥
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italk Telecom ããã®åç
Hi Jax,
We are sorry to hear about your experience. We understand how frustrating this situation has been. IUnfortunately we can't find the account with the information provided at this stage, therefore I kindly ask that you contact us on 0333 210 4290 so we can review the account.
We look forward to hearing from you,
Thank you
On the 3rd phone call to iTalk
On the 3rd phone call to iTalk, once you get through their annoying AI identification process, i spoke to the most helpfull person who managed to sort my issue out. Up to that point, i was not hopefull. But they came right in the end
2026幎7æ9æ¥
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italk Telecom ããã®åç
Thank you for your feedback. We are pleased to hear that your issue was resolved and that the adviser you spoke with was able to help. We also appreciate your comments about the AI process and will ensure this feedback is shared with the relevant team.
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
Well I think it was easier to stay withâŠ
Well I think it was easier to stay with you because I have had you for 18mouths now and all good for me . But I don't like the new price ð
2026幎7æ9æ¥
italk Telecom ããã®åç
Thank you for your feedback and for being with us for the past 18 months! If you would like to discuss your monthly charges, please contact us directly as we may be able to offer a package that better suits your needs.
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
italk Telecom ããã®åç
Thank you for your review, Nicholas!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
Bad start,good finish
Dealing with ai was a nightmare.
Options offered both were relivent, also dob didn't explain format came back with error twice.
Once I was finally connected with a real person everything progressed very smoothly and agent was helpful and informative.
2026幎7æ8æ¥
italk Telecom ããã®åç
Thank you for your feedback and we are sorry to hear you found the AI process frustrating, but we're pleased to hear that once you were connected to an advisor, your query was handled smoothly. We will ensure your comments regarding the AI experience are passed on for review.
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
Very good service
2026幎7æ6æ¥
italk Telecom ããã®åç
That's wonderful to hear, thank you very much!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
italk Telecom ããã®åç
That's brilliant, we are so happy to hear this, Brenda. We will be sure to pass this along to Sally!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
italk Telecom ããã®åç
That's wonderful to hear, thank you very much!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
italk Telecom ããã®åç
We are happy to hear your lovely feedback, Simon!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
so my uncle has had no phone for 4âŠ
so my uncle has had no phone for 4 months but they are still taking money out his bank we called them to explain what was happning and the lady hung up on me two times we tried to call them back but telling me she could not hear me now they have said this a few times now my uncle is 76 years old and we need him to have a phone thats works if noting is done about it we are going to cancal his direct debit plus you owe my uncles money for a phone he has noy even used due to not working if this dont sorted we will go and see someone about this because you taking his money we try and call you to let you know but then hang up on us but still taking his money anyone who goes with these i would not they dont have a working landline
2026幎6æ30æ¥
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italk Telecom ããã®åç
Hi Annmarie,
We're sorry to hear about your uncle's experience and understand your concerns. We would not intentionally disconnect a call unless there was a connection issue, and it is possible this occurred if our advisors were unable to hear you during the conversation. If your uncle has been without service, any compensation would need to be reviewed by our Customer Care team and is not applied automatically. Please contact us on 0333 210 4290 or via live chat through our website with the account details so we can investigate this matter further and assist.
We look forward to hearing from you,
Thank you
Wonderful and excellent
2026幎6æ26æ¥
italk Telecom ããã®åç
Thank you very much, this is amazing to hear, Caroline!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
italk Telecom ããã®åç
That's wonderful to hear, thank you very much, Richard!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
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