Dealing with ai was a nightmare. Options offered both were relivent, also dob didn't explain format came back with error twice. Once I was finally connected with a real person everything progress... ãã£ãšèŠã
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Sally Anne spent most of what must have been couple of hours trying and finally succeeding in restoring my internet. I had confidence from the start that she knew what she doing. She remained calm,pa... ãã£ãšèŠã
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The lady I spoke to was extremely helpful. She was friendly, professional and sorted the problem. She also helped to change my contract over to a more affordable one! Thank you.
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I have been with italk for many years I told them I cant afford to stay with them as it was costly I sent email to state my contract ending I wish to cancel with them I told them verbally and im s... ãã£ãšèŠã
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Weâre on a mission to get the UK talking by providing unlimited broadband and line rental packages at great prices, with no hidden fees.
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44 Springfield Road, RH12 2PD, Horsham, è±åœ
- www.italktelecom.co.uk
3.9
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I would even give them one star
I wouldnât even give them one star
Awful service, customer service are awful, nobody listens, nobody cares
AWFUL AWFUL COMPANY AVOID!!!!
2026幎7æ30æ¥
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italk Telecom ããã®åç
Hi there,
We are truly sorry to hear this is the way you feel towards us here at italk. We would like to rectify what has happened but unfortunately can't find your account with the information provided at this stage, therefore I kindly ask that you contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience.
We look forward to hearing from you,
Thank you
italk Telecom ããã®åç
That's brilliant, we are so happy to hear this, Stephanie. We will be sure to pass this along to the agent!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Very easy and clear instructions toâŠ
Very easy and clear instructions to follow, along with stress free application process.
2026幎7æ29æ¥
italk Telecom ããã®åç
Amazing, we are so pleased to hear this, thank you very much, Teon. We can't wait to have your services up and running very soon. Welcome to italk!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Terrible service
Terrible service; telephone and broadband worked only for a few days. Customer service access appalling; often gave up after waiting 45 minutes on the phone. Italk finally called the mobile when payment was stopped. Customer service people appeared to not be able to answer any questions not on their crib sheet and had no understanding of some of the issues facing disabled people. On a few occasions they put down the phone when account holder's carer tried to resolve the situation. One star given because there is no zero option.
2026幎7æ13æ¥
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italk Telecom ããã®åç
Hi there,
We're sorry to hear about your experience and we apologise for the difficulties you encountered when contacting us. We would not intentionally end a call unless there was a connection issue or we were unable to hear the caller. If the matter remains unresolved, please contact us directly on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience with the account information so we can investigate this and provide the appropriate support.
We look forward to hearing from you,
Thank you
it was very simple and quick to get onâŠ
it was very simple and quick to get on board
2026幎7æ25æ¥
italk Telecom ããã®åç
Thank you very much for your superb rating. We are pleased you're happy, Catherine!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
The person I was talking to was veryâŠ
The person I was talking to was very helpful and they was very easy to talk to my query was dealt with brilliantly
2026幎7æ24æ¥
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italk Telecom ããã®åç
We love to see such positive feedback and we will be sure to pass these lovely comments to the agent, Kieran!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
italk Telecom ããã®åç
That's brilliant to hear, thank you very much, Natalie!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Sally Italk customer service manager
Sally Italk customer service manager. Absolute brilliant customer service manager in Brighton.
2026幎7æ23æ¥
èªçºçãªã¬ãã¥ãŒ
italk Telecom ããã®åç
Thank you for taking the time to share your experience, Martin! We're so pleased Sally could assist you!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
useless
useless, unable to contact untill I cancelled direct debit
thought they had folded, cost time and money trying to make contact, want compensation befor I agree to pay anything.
2026幎3æ22æ¥
èªçºçãªã¬ãã¥ãŒ
italk Telecom ããã®åç
Hi Robert,
We are sorry to hear this. If you believe you may be entitled to compensation, this would need to be reviewed by our Customer Care team. Please contact us on 0333 210 4290 so we can investigate your concerns and discuss this matter further.
Thank you
All good used them for years
2026幎7æ22æ¥
italk Telecom ããã®åç
That's brilliant, we are so glad you are happy, Miss Robinson!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
I am absolutely disgusting with thisâŠ
I am absolutely disgusting with this company, my 82 year old mother has been without a house phone for nearly five months. I have spent hours on my mobile phone talking to them, they have said they are coming to sort mum's phone out for her at least four times and never turned up or contacted mum to say they weren't coming. They gave us a date for coming this month and said if we weren't in they would fine us, I did laugh. If I could score nil I would of.
2026幎3æ17æ¥
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italk Telecom ããã®åç
Hi there,
We are sorry to hear about your mother's experience and we sincerely apologise for the frustration caused by the delays and missed appointments. If the issue remain unresolved, please contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience as we can't find the account with information provided.
We look forward to hearing from you,
Thank you
italk Telecom ããã®åç
Brilliant, we're really happy to hear this!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
italk Telecom ããã®åç
We're so grateful for your amazing comments and for your custom, Matthew!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
It was easy to apply and very helpful ð
2026幎7æ20æ¥
italk Telecom ããã®åç
That's brilliant to hear, thank you very much!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Conflicting information given by staff
Conflicting information given by staff. Train staff properly. For a CustomerCare department showed little customer care with one staff member suggesting you should consider changing supplier!
2026幎7æ20æ¥
èªçºçãªã¬ãã¥ãŒ
italk Telecom ããã®åç
Hi Mrs Dumma,
We apologise for any confustion caused. We can confirm that you have since spoken with a member of our team, and we hope your concerns have now been addressed. Thank you for your feedback, which will be shared with the relevant team.
Thank you
Everything was easy to follow
2026幎7æ10æ¥
italk Telecom ããã®åç
We are so pleased to hear you are happy with the services, Barry!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
italk Telecom ããã®åç
That's brilliant, we are so glad you are happy, Craig!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
you are now shambles
i agreed to renew my contract on the 29.5.26 wit Rachel for £ 37.99 per month with a set up fee for fibre of £10.00 next bill was for over £45.00 when talking to Bradley on the 18.6.26 he agreed that I was over charged and promised a credit. this month is even higher the bill and no credit. that just one thing that;s gone wrong in the last two months. emailed your compmany on the 22.06.26 still no answer to that email. now arguing with Sienna reference the last bill. you ar just like TALKTALK these day. you used to be far btter than them
2026幎5æ29æ¥
italk Telecom ããã®åç
Hi Mrs Van-Gent,
We are sorry to hear this. We can confirm that we received your email on 20th of July and responded the same day. If you still require assistance with your billing query, please contact us on 0333 210 4290.
We look forward to hearing from you,
Thank you
italk Telecom ããã®åç
That's brilliant to hear, thank you very much, Curt. We can't wait to have your services up and running very soon. Welcome to italk!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
After having a bad experience withâŠ
After having a bad experience with previous advisors this lady this morning was fantastic and really helpful.
2026幎7æ15æ¥
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italk Telecom ããã®åç
We're delighted to hear that the adviser you spoke with provided such helpful service. We'll be sure to pass on your kind comments, and we appreciate you taking the time to share your experience!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
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