Dealing with ai was a nightmare. Options offered both were relivent, also dob didn't explain format came back with error twice. Once I was finally connected with a real person everything progress... ãã£ãšèŠã
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Sally Anne spent most of what must have been couple of hours trying and finally succeeding in restoring my internet. I had confidence from the start that she knew what she doing. She remained calm,pa... ãã£ãšèŠã
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The lady I spoke to was extremely helpful. She was friendly, professional and sorted the problem. She also helped to change my contract over to a more affordable one! Thank you.
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I have been with italk for many years I told them I cant afford to stay with them as it was costly I sent email to state my contract ending I wish to cancel with them I told them verbally and im s... ãã£ãšèŠã
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Weâre on a mission to get the UK talking by providing unlimited broadband and line rental packages at great prices, with no hidden fees.
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44 Springfield Road, RH12 2PD, Horsham, è±åœ
- www.italktelecom.co.uk
3.9
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italk Telecom ããã®åç
Thank you so much Leanne, we're really grateful for your review!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
italk Telecom ããã®åç
We're really pleased you think so Jeff!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
italk Telecom ããã®åç
Thank you so much Mark!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Very helpful and internet is very goodâŠ
Very helpful and internet is very good never had touble
2026幎8æ14æ¥
italk Telecom ããã®åç
Thank you so much Jacqueline, we're really pleased to hear that.
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Customer service very good
Customer service very good, sorted out what I want on the same day, very happy with the broadband and the deal I got off italk.
2026幎8æ14æ¥
italk Telecom ããã®åç
That's really great to hear Matthew thank you!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Contacting ITalk is an exercise inâŠ
Contacting ITalk is an exercise in patience and frustration. The front end bot asks lots of questions, all of which have to be repeated when you eventually get through. Sometimes for a third time if transferred internally. Many times the call drops after 30 minutes in hold or when operators put you on hold. Nobody rings back. I tried email but they are never read or if they are nobody ever replies.
2026幎8æ14æ¥
italk Telecom ããã®åç
Hi Peter,
Thank you for your review. I'm sorry to hear you felt this way, we are always looking at how to improve our services and will take your comments on board. I can see we have spoken with you, however if you require any further information, please do not hesitate to contact us.
I'm very happy with the experience IâŠ
I'm very happy with the experience I had from the day I started using it.I will recommend you to anyone .thank you so much for doing a good job
2026幎8æ12æ¥
italk Telecom ããã®åç
Brilliant, we're so pleased to hear this and know that you're enjoying your services, Weston!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
italk Telecom ããã®åç
That's brilliant to hear, thank you very much, Beryl!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
DON'T WASTE YOUR MONEY!!
Honestly do NOT, get this internet broadband. It's a total rip if and the signal is terrible. Also it won't always connect to all devices. £31.99 for sub par internet. And customer service is no help they will just tell you to turn it on and off or leave it off for an hour. A joke!! Do not waste your time or read fake reviews.
2026幎8æ11æ¥
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italk Telecom ããã®åç
Hi there,
We're sorry to hear about your experience and we appreciate your feedback regarding the troubleshooting advice provided. If the issue remains unresolved, please contact us directly on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience so we can review the account and assist further. We can also assure you that all reviews left on Trust Pilot are genuine and are monitored by Trust Pilot themselves.
We look forward to hearing from you,
Thank you
It was very helpful.10 out of 10
2026幎8æ10æ¥
italk Telecom ããã®åç
We love to see such positive feedback and we are happy to help whenever you need, Dorothy!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
The website was clear and easy to use. Pricing is reasonable and affordable.
Was please with everything start to finish. Quick and efficient service.
Reasonable and affordable pricing.
2026幎8æ10æ¥
italk Telecom ããã®åç
This is brilliant to hear, Nicola! We're really looking forward to having your services up and running very soon. Welcome to italk
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
italk Telecom ããã®åç
We're really pleased you think so, Nick!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Bradley made my day av been waiting aâŠ
Bradley made my day av been waiting a week with no internet but he got me back up & runing very quickly much appreciated thank you
2026幎8æ7æ¥
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italk Telecom ããã®åç
Thank you for taking the time to share your experience, John. We're so pleased Bradley made your day and helped to restore your services!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Sally Anne spent most of what must haveâŠ
Sally Anne spent most of what must have been couple of hours trying and finally succeeding in restoring my internet. I had confidence from the start that she knew what she doing. She remained calm,patient and polite throughout why must have been a frustrating time. She is an asset to the company and I hope they realise that. Well done and thank you.
2026幎8æ5æ¥
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italk Telecom ããã®åç
That's so wonderful to hear, we love to see such positive feedback! Thank you very much, we will be sure to pass these lovely comments to Sally and we hope you'll enjoy your new package very soon!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
The problem I had was dealt with veryâŠ
The problem I had was dealt with very patiently and efficiently. Ps talking to a robot on reception is very off putting one can't communicate as with a human. It would be helpful if there is a long queue to advise customer of the fact
2026幎8æ5æ¥
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italk Telecom ããã®åç
Thank you for your feedback! We're pleased to hear that your issue was resolved efficiently. We also appreciate your comments regarding the automated service and queue information, and will share these with the relevant team.
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Genuinely awful customer service
Genuinely awful customer service. No out of office hours service and the phone line is AI that goes nowhere. Internet does not work and they are so hard to get a hold of.
Updating to say the iTalk response is a complete joke and they did not address anything I said in this review.
2026幎7æ15æ¥
italk Telecom ããã®åç
Hi Emma,
We are truly sorry to hear you are experiencing service issues. We can confirm that an agent was in contact with you today and this is under investigation.
Thank you
italk Telecom ããã®åç
We can't wait to have your services up and running very soon. Welcome to italk!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
My mother is over 90 and has lost internet
My mother is over 90 and has lost internet connection. She is partially deaf so finds using her telephone difficult. She relies on FaceTime where she can lip read. She lives by herself and family live 200 miles away. Italk will not attempt to solve the issue unless she goes through their procedure, which she can't do unless somebody is with her and prepared to wait over 1 hour on the phone to talk to an administrator!!! I have already spent over 1 hour to be told this!! Could they not just go ahead and check their end for a fault?
2026幎8æ3æ¥
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italk Telecom ããã®åç
Hi Nick,
We're sorry to hear about your mother's experience and understand how important her connection is. We would like to rectify what has happened here but unfortunately can't find the account with information provided, therefore I kindly ask that you contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience.
We look forward to hearing from you,
Thank you
italk Telecom ããã®åç
Hi Robert,
We're sorry to hear this is the way you feel. If you would like to discuss any issues further please contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk
We look forward to hearing from you,
Thank you.
italk Telecom ããã®åç
Thank you very much, this is amazing to hear, Heather!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
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