italk Telecom レビュー 

Excellent customer service

Not great that’s why I’m leaving

The AI reception was quite good and felt friendly
The chap I was put through to was very good although he spoke very fast, I had no problem understanding however the elderly lady I help had no idea what he was saying.

Internet down 2 nights in a row :feckin world Cup is on and ive got no Internet!!!!!!!!

Great people very friendly great customer service great prices all in all italk they people to join 👍

Very good customer service,Sally was excellent.

Elderly parents signed up for broadband and phone to go live in March via comparison site. Router and kit received.

Should have been a plug and go switch from previous supplier. On the day nothing worked. I spent time trying to set it up with them but nothing worked. So literally nothing used from the service.

Parents decided to cancel contract and switch to another supplier. Trying to cancel was not straight forwards. But via the online chat it was agreed and advised they would get a final bill.

Despite this they kept ringing and trying to talk my parents through setting up. They’re 80+! Beyond being able up plug it in they could not understand what was being asked of them.

Told had to wait for a bill but nothing came. Direct debit was cancelled with the bank. Was told could just settle the final bill via online payment. Then a random email to say money was overdue which was for approx £80 which was settled.

Then an unsolicited second router arrived.

Then on checking bank statements they had reset up the direct debit (not authorised) and taken over £200 more payments.

Followed by this week a text saying a further outstanding amount was going to debt recovery.

In the meantime my parents have been with a new provider since March so are 100% not using italk services.

It’s now with the bank under a fraud investigation.

AVOID AVOID AVOID.

Easy to talk to understand everything

The young lady dealing with us was very good and a really nice manor dealt with everything we asked

I needed internet and what would make it even better if you do TV packages with netflix on for kids

Communications company that won't communicate

The WORST company I have ever had the misfortune of dealing with.

Appalling customer service.

Very friendly

Been waiting since April for upgraded and cheaper service offered after wanting to cancel my contract paying an extortionate monthly payment....firstly Openreach were given wrong address and phone no. so didn't turn up. A second appointment was arranged, same again but luckily the engineer had the good sense to try all nearby similar addresses. The new router was also sent to same wrong address, was returned to them marked person unknown and they didnt bother to inform me. I rang them to confirm what addresses they had on file and guess what. Yep, my account details are correct but also an incorrect other address 🙄. So, I'm sitting here now, new faster internet ready to use but still no router even after correcting and confirming the delivery address. Deliberate delays forcing me to continue paying the old monthly payment ? I'll leave you to decide, but, honestly, I wish now I'd gone with my gut in the beginning and just changed supplier

Please people before signing up to these clown's.look on genie broadband.and Google reviews. Con merchant to the highest degree. You say I owe you £62.16 for payment that were not paid on time.yet you can't or won't provide information. You charged me £170 for engineer to come out to me. Speeds have never been what you said they would be. Back in Dec when I spoke with Brandon he said it was £99.99 left to pay. And after paying £170.34 I paid the engineer fees to you it was reduced to £170 .which I have paid in full.so please tell me how I have missed payments .as I have screen shots of the balance coming down each month. You won't provide me with a brake down of all the missed payments.

Staff was really lovely and polite. Understood everything i was saying and she was very honest too. She is giving me a ring back today to confirm.what decision i have made.

Have been on the phone a total of 5
Hours, hung up on 3 times. They confirmed my account was suspended by a mistake on their end and i was transferred to and from several people all claiming it was someone else’s role to reconnect my account, until it was time for them to close. Not a single person was able to tell my why or how to fix it, they have left my 70 year old grandma with mo internet connection, but most importantly her heart monitor is no longer transmitting to hospital to monitor things. I have recorded the calls (they said they don’t allow it) and i will be making it my personal mission to make sure no elderly people get scammed by these guys again. Absolutely awful service, I cannot think of a single time I've had an experience that comes even a fraction as close to how incompetent these people are.

Edit: I have been told twice my account will be reconnected within 24 hours, still not connected. Then the latest lie was that it’s actually 24 business hours, well it’s been 24 business and I’m still not reconnected. I have never missed a payment, DO NOT USE THIS SERVICE!