Dealing with ai was a nightmare. Options offered both were relivent, also dob didn't explain format came back with error twice. Once I was finally connected with a real person everything progress... ãã£ãšèŠã
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Sally Anne spent most of what must have been couple of hours trying and finally succeeding in restoring my internet. I had confidence from the start that she knew what she doing. She remained calm,pa... ãã£ãšèŠã
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The lady I spoke to was extremely helpful. She was friendly, professional and sorted the problem. She also helped to change my contract over to a more affordable one! Thank you.
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I have been with italk for many years I told them I cant afford to stay with them as it was costly I sent email to state my contract ending I wish to cancel with them I told them verbally and im s... ãã£ãšèŠã
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Weâre on a mission to get the UK talking by providing unlimited broadband and line rental packages at great prices, with no hidden fees.
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44 Springfield Road, RH12 2PD, Horsham, è±åœ
- www.italktelecom.co.uk
3.9
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Customer service
I delt with a lovely lady called Ashley so really went out of her way to get my problem sorted
2026幎6æ5æ¥
italk Telecom ããã®åç
Thank you, your comments are very much appreciated! I'm glad we could resolve your problems and will be sure to pass your feedback to Ashley!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
italk Telecom ããã®åç
That's brilliant to hear, thank you very much, Clare. We are excited to get your services up and running very soon, welcome to italk!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Changed my package and wasn't told of delivery fees and connection fees
Changed my package as I was paying to much ,wasn't told that I would be charged for delivery and set up of new router.
2026幎6æ4æ¥
italk Telecom ããã®åç
Hi there,
We are sorry to hear about your concerns. We have a transcript of the live chat which shows that the applicable fees were advised during the package upgrade. If you would like to request a copy of the transcript or discuss this further, please contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk
We look forward to hearing from you,
Thank you
She was very polite and courteous andâŠ
She was very polite and courteous and very informative
2026幎6æ2æ¥
èªçºçãªã¬ãã¥ãŒ
italk Telecom ããã®åç
Thank you for your brilliant feedback, we will be sure to pass your comments to the agent, Margaret!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Very disappointed by 'customer service'.
I refer to my 'chat line' exchange on the 28th May. Your operator assured me that
- would send me a transcript of the chat;
- would reply to my query re the fault on the line the following day ie Friday 29th May.
This has not happened and I am without my phone connection. When will this be resolved?
2026幎5æ28æ¥
italk Telecom ããã®åç
Hi Sheila
I am sorry to hear of your service issues. I can confirm what we have emailed you the latest update available. If you need any further assistance, please don't hesitate to get in touch.
Thank you
Love Italk
Nice customer services,everything was sorted within mins,very happy customer here ð€
2026幎6æ2æ¥
èªçºçãªã¬ãã¥ãŒ
italk Telecom ããã®åç
Thank you for your brilliant review, we are so thrilled to hear that you are happy, Venetra!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Italk customer service
I really appreciate the service I received from the gentleman Aaron at Italk he was very helpful and polite and thankfully he ensured that the experience was not stressful at all .He took the time to explain everything so that I understood it which is very important to me because of my disability thank you Aaron ð
2026幎6æ2æ¥
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italk Telecom ããã®åç
It's always lovely to hear what a wonderful job our agents are doing and I will be sure to pass your feedback to Aaron! We really appreciate your custom, Michael!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
I was quite satisfied with the help..IâŠ
I was quite satisfied with the help..I sorted my wi-fi out with a new contract they where very helpful
2026幎6æ1æ¥
italk Telecom ããã®åç
We are very happy to hear you are happy and about the great job our agents are doing!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Easy to renew
Lucy very clearly explained my options for renewal of my phone and broadband contract. Very helpful and very friendly.
2026幎6æ1æ¥
italk Telecom ããã®åç
That's excellent, thank you for your custom, Angela! We're really happy you had a great experience with our agents and will be sure to pass this feedback onto Lucy!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Always ready to listen and help resolveâŠ
Always ready to listen and help resolve any problems. I have no trouble with them at all and customer service is good.
I recently had cause to write to them and they responded immediately. I now have a new contract saving me £20 a month. Result! Thankyou ITalk.
2026幎5æ28æ¥
italk Telecom ããã®åç
Thank you for taking the time to leave your feedback, we truly appreciate it and look forward to having your new contract up and running very soon, Vanessa!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
Do yourself a favour, STEER CLEAR OF THIS SHOWER
Shocking. Trying to report a line fault. Have now been on hold for over 40 minutes in total.
Clearly customer service is not a priority for this company.
2026幎5æ28æ¥
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italk Telecom ããã®åç
Hi Laura,
We are sorry to hear about your expereince and the delay in getting through to us. We are currently experiencing a high volume of enquiries. If you are unable to reach us by phone, please contact us via live chat through our website.
Thank you
Intro
Given the details straightaway in good timings
and the way forward all by e mails.
2026幎5æ26æ¥
italk Telecom ããã®åç
We look forward to having your services up and running very soon, William! Welcome to italk!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
The gentleman on the phone was veryâŠ
The gentleman on the phone was very helpful. The waiting time to get to a human was poor. But I have been in touch again, because what started so well has not continued that way!!!
2026幎5æ26æ¥
italk Telecom ããã®åç
Thank you for your feedback, Lorna! We are pleased to hear that the agent you spoke with was helpful and provided good service. We apologise for the wait time and appreciate your patience.
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Further to my complaint about italk whyâŠ
Further to my complaint about italk why is it that they canât find my account to answer queries yet it is the same account that they can find when taking money out to pay for the service.
The first letter I had in this continuing saga was a bill to be paid by 01/01/1970 and my service will stop on 31/12/1969 the company didnât even exist then so they either have a good clairvoyant who can see into the future if so please tell me the lottery numbers and also ask them where my real account is so they can check that itâs all paid up then we can stop this persecution of older citizens.
2026幎5æ28æ¥
èªçºçãªã¬ãã¥ãŒ
italk Telecom ããã®åç
Hi Mr Pemble,
We are sorry to hear about your concerns. We have previously attempted to locate the account from the information provided but have been unable to match it to our records. This does not necessarily mean an account does not exist, only that we have not had sufficient information to identify it. If you would like us to investigate further, please contact us directly with the relevant account details and we will be happy to review the matter.
We look forward to hearing from you,
Thank you
Very poor experience - AVOID!
Lovely costumer service team, however said theyâd arrange my bill to the correct price after over paying (for 5 months) after checking Iâve still ended it up paying more! Spoke to a guy and Said theyâd sort it (not offered a refund either) after 11 phone calls âŠ. Still not sorted. Now have been notified that my bill has gone up by £7! Wouldnât choose to go with Italk again âŠ. Avoid
2026幎5æ27æ¥
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italk Telecom ããã®åç
Hi Teri,
Thank you for your feedback and for your kind comments about our customer service team. We are sorry to hear about your concerns regarding billing and that the issue remains unresolved. Please note that package prices are subject to annual price increases. If you believe your charges have not been corrected, please contact us directly on 0333 210 4290, or email us at customercare@italktelecom.co.uk.
Thank you
italk Telecom ããã®åç
Thank you, we're really pleased you think so!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Disgraceful
Disgraceful! You left my 88 year old aunt in Wales completely devastated and isolated following threatening calls re fines and her copper telephone line being cut off if she didnât upgrade to fibre . Against her wishes you or open reach engineers terrified her enough to allow them in/after four failed visits due to the age of her cottage and thick walls the last engineers visit on 15th May who reported to her it was not feasible to connect her to fibre and left leaving her a few hours later with a dead landline. Many unanswered calls and emails later she still has no phone. She is almost blind and frail and her phone line is /was her lifeline!! Disgraceful behaviour. She has had to get a relative to call BT and move back to them to get her phone line on. A two week wait at least and Probably a new number and she cannot use a mobile as no reception!! If the Welsh govt officials who instigated roll out of broadband to all rural Welsh houses are reading this I hope you note what a tragic outcome this will have caused many elderly people. Ofcom too should be aware especially as they said vulnerable people should be treated with consideration! How can this happen in a supposedly civilised country!!!
2026幎5æ21æ¥
èªçºçãªã¬ãã¥ãŒ
italk Telecom ããã®åç
Hi Susan,
We are sorry to hear about your aunt's experience and understand the concerns raised, especially given her circumstances. We have been unable to locate an account with the details provided. Please contact us on 0333 210 4290, or email us the details at customercare@italktelecom.co.uk and we'll be happy to help further.
We look forward to hearing from you,
Thank you
Stole from my elderly mother! Again!
My mother cancelled her account paid the final bill over the phone by card as she had already cancelled her DD.
Then the following month they demanded payment for a service she was no longer using!
They also added a late fee!
£60 for nothing!
She paid it to get them off her back.
Now we have to wait and see if they try it again next month.
Avoid.
They are thieves!
Edit: another month later sure enough they're trying it again!
It's now 16th June my mum cancelled it on March 27th.
Another £12.50 late payment change.
Also they say "can't locate the account with the details provided"
I literally copy and pasted the account number from the email and sent them a screenshot!
2026幎5æ21æ¥
èªçºçãªã¬ãã¥ãŒ
italk Telecom ããã®åç
Hi Paul,
We are sorry to hear about your concerns. Final invoice can take up to 4-6 weeks to generate following cancellation. We have been unable to locate an account with the details provided. Please contact us on 0333 210 4290, or email us the details at customercare@italktelecom.co.uk and we'll be happy to review this further.
We look forward to hearing from you,
Thank you
Shame I cannot score them any lower!
Shame I cannot score them any lower!
Avoid this company at all costs!!
Terrible service. There is zero service. Bunch of jokers "working" there.
2026幎5æ18æ¥
èªçºçãªã¬ãã¥ãŒ
italk Telecom ããã®åç
Hi Aziz,
We are sorry to hear you feel this way. We can see a callback request was submitted via email and this has been passed to the relevant department.
Thank you
italk Telecom ããã®åç
That's great to hear, Christian!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
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