Dealing with ai was a nightmare. Options offered both were relivent, also dob didn't explain format came back with error twice. Once I was finally connected with a real person everything progress... ãã£ãšèŠã
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Sally Anne spent most of what must have been couple of hours trying and finally succeeding in restoring my internet. I had confidence from the start that she knew what she doing. She remained calm,pa... ãã£ãšèŠã
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The lady I spoke to was extremely helpful. She was friendly, professional and sorted the problem. She also helped to change my contract over to a more affordable one! Thank you.
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I have been with italk for many years I told them I cant afford to stay with them as it was costly I sent email to state my contract ending I wish to cancel with them I told them verbally and im s... ãã£ãšèŠã
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Weâre on a mission to get the UK talking by providing unlimited broadband and line rental packages at great prices, with no hidden fees.
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44 Springfield Road, RH12 2PD, Horsham, è±åœ
- www.italktelecom.co.uk
3.9
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It was so easy to do on line and Iâm soâŠ
It was so easy to do on line and Iâm so happy
2026幎5æ20æ¥
italk Telecom ããã®åç
We look forward to having your services up and running very soon, Paula! Welcome to italk!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
italk Telecom ããã®åç
Thank you so much! We really appreciate your review.
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
I was called by one of your consultantsâŠ
I was called by one of your consultants to offer me a WiFi router from mtn and to say I am disappointed is an understatement I agreed to the contract i payed for it...then came delivery time I had issues with the address apparently your consultant put in the wrong address so it was re-scheduled a week later they came to deliver at the correct address only for the delivery biometric system not to work, so I took a decision to cancel the contract but I have had issues with doing so cause now MTN is telling me to contact italk so they can cancel my contract and credit my account with R610 so MTN can refund. When I call your consultant they cut my calls their so rude honestly I don't know who is wrong here me for trusting a service provider, Italk for be unprofessional or @mtn for not being to call out their on sales point this is so disappointing.
2026幎5æ14æ¥
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italk Telecom ããã®åç
Hi there,
We are sorry to hear about your experience and the frustration this situation has caused. We would need to review the account directly before advising further or processing any cancellation or refund requests. I am not able to locate your account with the information provided at this stage, therefore I kindly ask that you email us at customercare@italktelecom.co.uk if you would like us to review the account further.
We look forward to hearing from you,
Thank you.
I would give zero stars if I could!
I would give zero stars if I could. They send my Pop (93 years old) a router with no explanation of what it was for. It was because the usual copper lines were going to be turned off. He had no phone call, no follow up to make sure he understood. His phone was cut off. I managed to install his router, after he told me about this box that he had received but put into a cupboard. This router has been intermittent at best. I have called multiple times to get this rectified and asked someone to come and look but apparently that costs them too much money.
I have emailed them and they haven't replied. My Pop has not had a working phone for weeks now and the cameras I installed don't work either.
They are awful to deal with, the wait times are appalling. Nobody seems to care. I have a new internet provider lined up but they have to relay cables. I would not recommend italk to anyone.
2026幎5æ19æ¥
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italk Telecom ããã®åç
Hi there,
We are sorry to hear about your experience and understand your concerns, especially given the reliance on the service. Information regarding the digital switch and equipment is communicated in advance, however we appreciate this may not always have been fully undertood or received. We apologise for the difficulty you have experinced contacting us and for the ongoing service issues. If assistance is still required, please contact us directly or via live chat through our website so we can review the account further.
Thank you
Took out more than they should have andâŠ
Took out more than they should have and now are phoning me 4 times a day for a late payment which was not the case,I left them and went to a new company, I cancelled my DD and they still took money from my account they have kept my details, do not trust this company
2026幎4æ30æ¥
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italk Telecom ããã®åç
Hi Amanda,
We are sorry to hear about your experience. If you believe there has been an error with billing or payments, please contact us dircetly and we will be happy to review this further.
Thank you
Having been with Italk before I feelâŠ
Having been with Italk before I feel immense gratitude for them to be able to serve me with their service again
2026幎5æ16æ¥
italk Telecom ããã®åç
Thank you for your kind feedback! We are delighted to welcome you back to italk and are pleased to be able to provide our services to you again, Emmanuel!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Making it so easy to get internet
2026幎5æ15æ¥
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italk Telecom ããã®åç
We're really happy you are pleased with the service we offer, Robert!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
ITalk upgraded my home service 6 weeksâŠ
ITalk upgraded my home service 6 weeks ago to digital and my phone has not worked since. In my 80's I rely on this service to contact family, friends and NHS Services. They have no escalation process, cannot offer any guidance to when the problem will be resolved and are still billing me!
I have a mobile but no signal where I live.
2026幎5æ15æ¥
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italk Telecom ããã®åç
Hi there,
We are sorry to hear about the issues you have experienced following the digital upgrade and understand how important your phone service is. Please contact us on 0333 210 4290, or email us your details at customercare@italktelecom.co.uk and we'll be happy to help further as we cannot locate your account with information provided.
We look forward to hearing from you,
Thank you
Received a bill from this shamblesâŠ
Received a bill from this shambles company even though I've cancelled my contract. Beware of these people with their stock. "I'm sorry you feel like this about us' phrases
Disorganised is the only comment I'm allowed to use.
2026幎5æ15æ¥
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italk Telecom ããã®åç
Hi Kevin,
Once a cancellation request is received, confirmation is issued by letter or email and the cease can take up to 14 days to complete. Final bills are then generated within 4-6 weeks in line with the account billing cycle. I am not able to locate your account with the information provided at this stage, therefore I kindly ask that you contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk if you would like us to review the account further and we'll be happy to assist further.
We look forward to hearing from you,
Thank you.
The lady was extremely helpful settingâŠ
The lady was extremely helpful setting up my second package.
2026幎5æ15æ¥
italk Telecom ããã®åç
We are very happy to hear and will be sure to pass this along to the agent, Joanne!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Non stop harassment
Non stop harassment. Due to an outage I had no option cancel. Few occasions taken £195 out of my account without permission. Thankfully bank refunded me and advised me change bank card and they still had access take money out. Thy never succeeded tho had my money back each time! And their blocked from bombarding me with calls and texts! Bunch of robbing B######S.
2026幎5æ14æ¥
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italk Telecom ããã®åç
Hi there,
We are sorry to hear about your experience. We do not take payments without authorisation, and any payments collected would relate to charges due on the account in line with the agreed terms. I am not able to locate your account with the information provided at this stage, therefore I kindly ask that you contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience.
We look forward to hearing from you,
Thank you.
Great customer care service
The customer care was great and they were extremely helpful setting up my new contract
2026幎5æ11æ¥
italk Telecom ããã®åç
It's lovely to hear what a great job our agents are doing, Siobhan! We'll be sure to let the agent know how pleased you are and look forward to having your new package up and running soon!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
AVOID !!
Isnt an option for zero so had to score 1 ...
Avoid ! Hounding for payment when ive gone with sky instead after 12 mths of poor customer service. Tried to change my dd to the date I get paid but apparently they cant do that ... months of paying them plus 12.00 for late fees theyre now trying to take 120 odd quid even though ive cancelled the dd ?! Reported to my bank as fraud so good luck getting payment ...let's call it compensation for all the late fees ive had to pay !!!
2026幎5æ14æ¥
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italk Telecom ããã®åç
Hi there,
We are sorry to hear about your experience. Direct debit payment dates cannot be changed, and any final balance due would relate to charges applied in line with the account and billing cycle. If you would like us to review your account or billing, please contact us directly and we'll be happy to assist.
Thank you
This company engages in demanding moneyâŠ
This company engages in demanding money with menaces and constant harassment when you refuse to pay money you do not owe. My service with them finished on the 29th April 2026-I had paid an invoice up to and including the 3rd May 2026. I cancelled the direct debit that I had with them. I then received another invoice for forty four quid and a demand to re-instate my direct debit. I told them to do one as they actually owed me for four days of unused service. They them added twelve quid late payment fee on to this amount that I didn't owe them. They have ignored my complaint into their disgusting criminal behaviour and their 'goons' ring me twice every day. Apparently their logic is if I pay them this money they will work out what I owe and refund the difference. Sad that criminal behaviour is allowed to flourish like this in this insane country we find ourselves in.
2026幎5æ13æ¥
èªçºçãªã¬ãã¥ãŒ
italk Telecom ããã®åç
Hi there,
We're sorry to hear about your experience. We do not pursue payments that are not owed, and any charges applied would relate to services provided in line with the agreed billing cycle and terms. Late payment fees may also be applied where invoices remain unpaid beyond the due date. Unfortunately I am not able to locate your account with the information provided at this stage, therefore I kindly ask that you contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience.
We look forward to hearing from you,
Thank you.
Absolute rubbish internet customerâŠ
Absolute rubbish internet customer service does not give a dam if your struggling etc they just cut you off straight away would not recomend stay clear of these cowboys
2025幎6æ22æ¥
italk Telecom ããã®åç
Hi Gary,
We're sorry to hear you feel this way. Customers are notified before any service suspnsions are applied, and we always encourage anyone experiencing difficulties to contact us, as payment plans are available. If you would like to discuss this further, please don't hesitate to contact our Payments Team on 0127 352 6607.
Thank you
The worst company i have delt with
The worst company i have delt with. They missed two appointments made to upgrade my 94 year old mums equipment to digital , they just didnt show up with no comunication. Now her land line does not work and looking like its because its not upgraded . Customer service was a joke and when i eventuaily got through to someone who we hoped could help (sally) , she wouldnt because she said we failed the security questions with the same answers we have used without issue several times to contact them b4. After several attempts we got told sally who we had spocken to prioviously would phone me back amd guess what she didnt . Whole thing is a joke
2026幎5æ12æ¥
èªçºçãªã¬ãã¥ãŒ
italk Telecom ããã®åç
Hi David,
We're sorry to hear about your experience and understand your concerns. For security and data protection reasons, we are required to complete account verification before discussing or making changes to an account. If security checks are not passed, our agents are unable to proceed. We apologise for the missed appointment and communication issues you've experienced. If you still require assistance, please contact us again and we'll be happy to help further.
Thank you
The young woman I spoke to the phoneâŠ
The young woman I spoke to the phone was really helpful, very quick. I've got it sorted out without no hassle.
2026幎5æ6æ¥
italk Telecom ããã®åç
This is amazing to hear, thank you very much, Paula. We will be sure to let the agent know!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
I spent almost 1 hour over 2 callsâŠ
I spent almost 1 hour over 2 calls trying to speak to customer services without succeeding. In the end I tried emailing and after 2 attempts my call was eventually returned. No idea of waiting times or position in the telephone queue is given. The customer service was awful.
2026幎4æ28æ¥
italk Telecom ããã®åç
Hi Ian,
We are sorry to hear about your difficulty getting through. We are currently experiencing a high volume of enquiries, which may be causing longer wait times. We can see you have since spoken with one of our agents and that this matter has now been resolved. If you require further assistance, please don't hesitate to contact us.
Thank you
italk Telecom ããã®åç
Hi Nellie,
We're sorry you've had difficulty getting through. As well as our phone lines, live chat is also available through our website: https://www.italktelecom.co.uk/
Thank you
Happy with customer service .theâŠ
Happy with customer service .the person who was 100% good
2026幎5æ5æ¥
italk Telecom ããã®åç
We are very happy to hear and will be sure to pass this along to the agent, Sabina!
Donât forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
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