I placed an order for some genuine leather sandals and at first the customer service was great. My order arrived on the 6th of July 2026 and what arrived was nothing like the item I ordered! They... もっと見る
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Avoid all costs. Same issue as others. Ordered a "genuine leather" jacket as described by them for it to turn up as 100% polyester. It looks cheap, stinks of cheap plastic like a paddling pool. They o... もっと見る
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Ordered a dress for my cousin’s engagement and wow it looked way more expensive than it was. The fabric had that structured feel without being stiff and uncomfortable. I was nervous about sizing becau... もっと見る
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I bought a satin style dress from them for a wedding and got so many compliments. The fit felt feminine without feeling too tight or uncomfortable. It photographs really well too which matters more th... もっと見る
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2.9
まあまあ
132件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 95％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
They respond to your poor review with a…
They respond to your poor review with a with a well written e mail offering to help resolve the matter whilst you’re already in dispute with their customer service refusing to refund the full amount unless you pay up to £40 shipping costs. Do not buy!
2026年5月22日
自発的なレビュー
Maryyeager からの回答
Hi Claire,
We’re sorry to hear you feel this way and that your experience has been frustrating. That’s not the impression we want any customer to have when dealing with us.
We would really appreciate the opportunity to look into this properly and help resolve it for you directly. Please contact our support team at support@maryyeager.com so we can review your case in detail and work toward a fair resolution.
We’re always willing to help when we can and would prefer to sort things out directly with you rather than through reviews.
Kind regards,
Sophie
Customer Support Team
Advertised as leather. Arrived as polyester. Shipped from China.
I ordered a jacket from Mary Yeager after seeing it advertised as leather on what appeared to be a UK-based website. The reality was very different: the item arrived from China, is 100% polyester, and the fit is poor.
When I complained, I was offered a 15% cash refund plus 30% store credit, not a full refund, which is what UK consumer law entitles you to when goods are materially misdescribed. I have rejected this and am pursuing a chargeback through my bank.
If you're considering buying from this site: check product materials carefully, be aware orders ship from China, and note that the business is based in the Netherlands. A polyester jacket advertised as leather is a clear case of misrepresentation regardless of where the seller is based.
2026年5月5日
自発的なレビュー
Maryyeager からの回答
Hello Thomas,
We’re sorry to hear about your experience and understand how disappointing this must have been.
We take concerns about product description, material accuracy, and shipping transparency seriously. This is not the standard we aim to provide, and we understand why you feel misled.
If you haven’t already, please reach out to our support team at support@maryyeager.com so we can review your order in detail and see what can be done to help resolve this for you.
Thank you for bringing this to our attention.
Kind regards,
Sophie
Customer Support Team
Would have given a zero if I could
Would have given a zero if I could. Ordered an outfit for my daughter’s wedding waited nearly 3 weeks for it to come then when it came it was see through, poor quality. I asked to return it but was told it would cost 20-40 pound to return so they offered me a replacement which I didn’t want or 15% back of my money which is pathetic. I would not recommend to friends or family
2026年5月21日
自発的なレビュー
Maryyeager からの回答
Hello,
Thank you for taking the time to leave your feedback, and I’m genuinely sorry to hear about your experience.
I understand how disappointing it must have been to wait so long for an item needed for such an important occasion, only to find that the quality did not meet your expectations. That is not the experience we want for any of our customers.
We also understand your concerns regarding the return cost and the resolution offered, and I’m sorry this left you feeling frustrated.
If you’re open to it, please reach out to us directly at support@maryyeager.com, and we will review your case again to see what further assistance we can provide.
Kind regards,
Sophie
Customer Support Team
a scam plain and simple
a scam plain and simple, i already sent you an email on thew 13 May 2026 with the pictures of the stuff you sent me which is not the stuff shown on your website.
2026年5月20日
自発的なレビュー
Maryyeager からの回答
Hello Ivano,
We’re sorry to hear about your experience and understand how frustrating this must be.
Please note that we take these concerns seriously, and we’d like the opportunity to review what happened. Kindly email us at support@maryyeager.com with your order details and the photos you mentioned, so our support team can investigate this further and assist you as quickly as possible.
We appreciate you bringing this to our attention and look forward to helping resolve the issue.
Kind regards,
Sophie
Customer Support Team
SCAM!!
SCAM!!! Ordered a Leather Jacket, Was plastic... Not made to fit... Was nothing as described!!! Emailed them, am still waiting for a reply... The number on site is coincidentally not a recognised number!!! A FULL ON WASTE OF MONEY AND TIME!!! AVOID, AVOID, AVOID!!!
2026年5月14日
自発的なレビュー
Maryyeager からの回答
Hi Syrita,
We’re very sorry to hear about your experience and understand your frustration.
This is certainly not the experience we want for our customers. Please send us an email at support@maryyeager.com with your order number and photos of the item received so we can look into this properly and help resolve the issue as quickly as possible.
Kind regards,
Sophie
Customer Support Team
DO NOT USE
DO NOT USE. FALSE ADVERTISING, CHEAP AND NASTY. The jacket said genuine leather, but was 100% polyester. I’ve been offered a partial refund, but have to pay for shipping costs. despite their returns policy stating pre paid label will be sent if product incorrect. Not based on uk, as stated. The whole website is a lie and a scam.
2026年5月15日
自発的なレビュー
Maryyeager からの回答
Hello Lazarina,
We’re truly sorry to hear about your experience and understand your frustration.
This is certainly not the experience we want any customer to have, and we would appreciate the opportunity to review your case properly and work toward a resolution with you.
Please kindly send us an email at support@maryyeager.com with your order number and any photos of the item received so our support team can investigate this further and assist you directly.
We look forward to helping resolve this for you.
Kind regards,
Sophie
Customer Support Team
Terrible rubbish Jacket
Mary Yeager nothing like the website! Terrible quality. Not as described. Not leather! The jacket did not fit right either. I waited 16 days for the parcel to arrive. Absolute rubbish from China.
2026年5月18日
自発的なレビュー
Maryyeager からの回答
Hi JT,
I’m really sorry to hear you had this experience, and I understand how disappointing it must feel when an item doesn’t meet expectations.
We’d like to look into this properly and help resolve it for you. Please email our support team at support@maryyeager.com with your order details and photos of the item received, and we’ll assist you as quickly as possible.
Kind regards,
Sophie
Customer Support Team
Asked for a refund
Ordered a coat a week ago its not been sent yet, so haved asked for a refund after reading these reviews. Hopefully I can give a good review if I receive it.
2026年5月18日
自発的なレビュー
Maryyeager からの回答
Hi Chris,
I’m sorry for any worry this has caused.
We understand you’d like a refund. Please email our support team at support@maryyeager.com with your order details, and we’ll review your request and assist you as quickly as possible.
Kind regards,
Sophie
Customer Support Team
Order never arrived - no customer service
I ordered shoes 11 days ago which have not arrived. No tracking information on the progress of the order. I’ve sent 2 emails to their advertised support email address.
No response from them at all.
I’m very sad - these shoes were for a new job I started and I’ve been left waiting around and will now need to purchase new shoes elsewhere. I’m afraid I won’t get refund as they seem to be a fake company.
2026年5月7日
自発的なレビュー
Maryyeager からの回答
Hello Justina,
We are truly sorry to hear about your experience and completely understand your frustration, especially as the shoes were intended for your new job.
Please rest assured that we are not ignoring your messages and we genuinely want to help resolve this for you as quickly as possible.
Kindly send us an email at support@maryyeager.com with your order number so we can personally check the latest update on your shipment and assist you further.
We appreciate your patience and hope to resolve this for you soon.
Kind regards,
Sophie
Customer Support Team
I ordered a leather jacket according…
I ordered a leather jacket according the item description on their website. I received the ugliest jacket possible, nothing like the photos, not leather, not the same material, not same model, nothing. I asked for refund as their refund and return policy says if the product is incorrect, customer is entitled to full refund and prepaid shipping label to send the item back. They refuse to give me any of those, I had to talk to them for almost 3 days and to explain over and over again that I am entitled to my refund and they have to give it to me. They still refused, saying that the most i can get it 60% and I keep the product, which it is no use to me. Had to raise dispute through my bank, then magically they have refunded me the money.
Another order was better because it never arrived to me due to some delivery issues and it has been returned to them. I am currently waiting my refund on that.
2026年5月6日
自発的なレビュー
Maryyeager からの回答
Hi Andreea,
We are very sorry to hear about your experience and understand your frustration regarding the item received and the refund process.
Our goal is always to find a fair solution for every customer, and we regret that this situation left you disappointed. We can confirm that your refund was processed, and regarding the second order, our support team is happy to check the current status for you as well.
Please contact us directly again at support@maryyeager.com so we can review everything carefully and assist you further.
Kind regards,
Sophie
Customer Support Team
Ordered a dress when arrived not as…
Ordered a dress when arrived not as describe online requested a return slip they said the international shipping would cost beteeen £5-£20 and offered me 15% refund and said I could keep the dress then offered me 30% which thry refundef £12 from a £40 order absolute Scam Quality of dress was not fit forcan animal. Do Not Order From This Wrbsite
2026年5月16日
自発的なレビュー
Maryyeager からの回答
Hi Ms Williams,
We are sorry to hear that you were disappointed with your order and the resolution offered.
We understand your frustration regarding the quality and return process, and we never want any customer to feel unhappy with their experience. Our support team always aims to provide a fair solution based on each individual case.
Please reach out to us again at support@maryyeager.com with your order details so we can review the matter further and work toward a suitable resolution for you.
Kind regards,
Sophie
Customer Support Team
Fraudulent
Fraudulent. Pose as a company with UK premises but when they send wrong item they insist its to be sent to china!!
Basically they send wrong item an make it impossible for you to get refund! Avoid.
2026年5月11日
自発的なレビュー
Maryyeager からの回答
Hi,
We’re sorry to hear about your experience and understand your frustration regarding the return process and the item received.
Our support team always aims to work toward a suitable resolution for each customer individually. Please contact us directly at support@maryyeager.com with your order details so we can review your case further and assist you personally.
Kind regards,
Sophie
Customer Support Team
Absolutely disgusting quality
Absolutely disgusting quality. Not real leather as it states in the title and description. Took ages to arrive and the jacket looks like a bin bag. AVOID THIS WEBSITE AT ALL COSTS!!!
2026年5月11日
自発的なレビュー
Maryyeager からの回答
Hi Maxine,
We’re sorry to hear that you were disappointed with the item received and the delivery experience.
Please contact our support team directly at support@maryyeager.com with your order details so we can review your case further and assist you personally.
Kind regards,
Sophie
Customer Support Team
I ordered a jacket that took over two…
I ordered a jacket that took over two weeks to arrive (I assume from China, the day they are based in Netherlands) I complained and was told that's a normal time for delivery, at no point do they tell you that it's 2 weeks. It arrived today and it's a cheap immatation of the jacket I ordered , cheap material, stitchings coming away and I've not even worn it. Be warned that they are scamming customers,
They will now probably add a comment that they will reach out, they won't and they will just say sorry and will never offer a refund.
2026年5月11日
自発的なレビュー
Maryyeager からの回答
Hi,
We’re sorry to hear about your experience and understand your frustration regarding the delivery time and the item received.
Please reach out to us directly at support@maryyeager.com with your order details so our support team can review your case further and assist you accordingly.
Kind regards,
Sophie
Customer Support Team
Do not order from this website
Do not order from this website. The quality bears no resemblance to the description . I recieved enormous plastic shoes instead of size 5 leather ones. They took weeks to come so I realised they were shipped from China. To send them back and ckaim a refund the company wanted me to pay for the shipping which they said was between 20 to 40 pounds ....! Awful ....please be aware
2026年5月6日
自発的なレビュー
Maryyeager からの回答
Hi Joanne,
We’re sorry to hear that your experience did not meet your expectations.
Please contact our support team directly at support@maryyeager.com with your order details and photos of the item received so we can review the matter properly and work toward a resolution for you.
Kind regards,
Sophie
Customer Support Team
Buyer Beware
They say when something seems too good to be true it probably is. I purchased a jacket described as a ISABELLA LAURENT | LEATHER JACKET WITH TIMELESS EDGE. It was in the sale and down to £39.95. The jacket eventually arrived and is plastic and certainly not leather. I wouldn’t pay £10 for it. Based on their ‘hassle free’ refunds policy I contacted their customer service team and as the jacket is NOT leather believe I have been sent an incorrect item. False advertising does not appear to be covered in the refund policy and they either want me to accept the jacket with a bit of money back. (current offer 30%) or post it back to China at my own expense. The jacket, according to their website, has nearly 4k reviews but I have been unable to write one there. Trust pilot appears the only place I can use to try and warn people not to buy. I am currently in an email conversation with ‘Sophie’ from their customer service Team.
Update 11/5/2026- the offer has increased to 60% of the purchase price back IF I change my review. I am not for sale and am pursing a chargeback from my credit card company. I suggest those of you experiencing the same bribery offer do the same. These people need to be stopped and I will be writing an article about them to spread the word.
2026年5月8日
自発的なレビュー
Maryyeager からの回答
Hi Diane,
We’re sorry to hear that your experience did not meet your expectations.
Please contact our support team directly at support@maryyeager.com so we can review the matter properly and work toward a resolution for you.
Kind regards,
Sophie
Customer Support Team
Refund Resolution Review
Refund Resolution Review
Following my honest review regarding my latest delivery, I was advised to contact the support centre to discuss resolving the issues.
I am happy to confirm I have been offered a 60% refund for the inconvenience and can't fault the level of customer service I received from Sophie.
2026年5月7日
自発的なレビュー
Purchased what was advertised as…
Purchased what was advertised as genuine leather jacket, what I received was cheap plastic nothing like what was advertised!! Wouldn’t give refund unless I returned at my own cost!!
Absolutely terrible company stay clear
2026年5月5日
自発的なレビュー
Maryyeager からの回答
Hi Diane,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This is certainly not the experience we want for our customers.
Please contact our support team at support@maryyeager.com with your order details and photos of the item received so we can review the issue further and assist you directly.
Kind regards,
Sophie
Customer Support Team
Avoid at all costs a complete and utter…
Avoid at all costs a complete and utter SCAM ordered 2 Mens tracksuits for my son which took 3 weeks to come and tracking is terrible and then when arrived the jumper doesn’t match the colours of the bottoms on both and the material quality is terrible and might as well of gone to B&Q and bought myself a paper suit for £3 rather than spend £90 with the shocking retailer.
AVOID AVOID AVOID
SKAM SKAM SKAM
2026年4月27日
自発的なレビュー
Maryyeager からの回答
Hi there,
We’re really sorry to hear about your experience; that’s definitely not the standard we aim to deliver.
We understand how frustrating it must have been to wait for your order and then receive items that didn’t match expectations in terms of color and quality. Your feedback is important, and we take concerns like this seriously.
We’d like to make this right for you. Please reach out to our support team at support@maryyeager.com with your order details and, if possible, photos of the items you received. This will help us investigate the issue quickly and work toward a suitable resolution for you.
Thank you for bringing this to our attention, and we appreciate the opportunity to assist further.
Kind regards,
Sophie
Customer Support Team
happy customer outcome
After buying from them and the dresses didn't fit I tried to return them. They were very helpful in reaching an agreement to make of us happy.
Thank you :)
2026年4月27日
自発的なレビュー
Maryyeager からの回答
Hi Ruth,
We’re really sorry to hear about your experience and understand how disappointing this must have been, especially for such an important occasion.
Please reach out to our support team at support@maryyeager.com so we can look into this for you and work toward a proper resolution. We’d like the chance to make things right.
Thank you for bringing this to our attention.
Kind regards,
Sophie
Customer Support Team
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